Nov 26, 2021Electrical systemAirbagsBody & structureCrash1 death
The contact owns a 2015 Mercedes-Benz GLK350. The contact received a recall notification for NHTSA Campaign Number: 2020100005 (replace Takata passenger-side module Air Bags) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair? The manufacturer was notified of the issue but did not provide any assistance. The vehicle was in an act of nature accident with a deer. The severe frontal impact damage didn't deploy the airbags. this is a major safety concern with the sensor electrical system, and the already RECALL airbags. The customer is receiving no resolve according to the NHTSA department approve lawsuit settlement claim filed.
NHTSA ODI 11441695
Aug 2, 2018AirbagsCrash1 injury
TAKATA RECALL SHOULD HAVE BEEN DONE BEFORE THE END OF MARCH 2018 ACCORDING TO A LETTER I RECEIVED. THE MERCEDES DEALERSHIP KEPT TELLING ME THAT THE AIRBAGS WERE OK, OR THAT THEY DO NOT HAVE REPLACEMENTS AS YET. I HAD AN ACCIDENT YESTERDAY, SO I WOULD LIKE TO INFORM EVERY OWNER OF THE PROBLEM AIRBAGS TO MAKE SURE THAT THEY GET THE NEW ONES WHICH THEY DESERVE.I WAS IN THE CITY, ON A STREET AND ONLY IMPACTED ANOTHER CAR AT ABOUT 5-10 MPH FOLLOWING A TURN ONTO A BUSIER STREET..I SUSTAINED ONLY SUPERFICIAL INJURIES (LACERATIONS, CONTUSIONS & ABBRATIONS), AND DAMAGES TO MY GLK 350. *TT
NHTSA ODI 11115463
Jan 29, 2018Airbags1 injury
2015 GLK MERCEDES BENZ. CONSUMER WRITES IN REGARDS TO DEFECTIVE SIDE CURTAIN AIRBAG. *LD THE CONSUMER STATED AS A RESULT FROM THE ACCIDENT, HAS SUFFERED FROM HEARING LOSS AND CHRONIC TINNITUS. THE CONSUMER BELIEVED THAT THE VOLUME OF THE EXPLOSION CAUSED BY THE DEPLOYMENT OF THE AIRBAG EXCEEDED INDUSTRY SAFETY STANDARDS. THE STEERING WHEEL AIRBAG DID NOT DEPLOY. *JS
NHTSA ODI 10966988