What 157 owners told NHTSA about the 2015 Mercedes-benz CLA

I came out from work. Got in my car and started it and went to make a three-point turn to go the opposite direction on a quiet back street in the airbag deployed halfway through and blew up in my face, causing my hands to be hurt and difficulty with breathing.

NHTSA ODI 11716914

The contact owns a 2015 Mercedes-Benz GLA250. The contact stated that while driving at an undisclosed speed, the SRS warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the steering control module. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 180,000.

NHTSA ODI 11682440

The contact owns a 2015 Mercedes-Benz CLA250. The contact stated that the air bag warning light was illuminated. The contact stated that the vehicle was previously involved in a collision, in which another vehicle crashed into the passenger's side of the vehicle, causing damage to the frame and headlights; however, the air bags failed to deploy. The contact sustained soreness in the neck and back and received medical assistance. A police report was filed, but the contact did not have the police report information available. Additionally, the contact stated that while driving at 65 MPH, the vehicle stalled. The contact pulled to the shoulder of the road. The vehicle was able to restart; however, the failure recurred several times while driving. The contact related the failure to NHTSA Campaign Number: 15V662000(Engine and Engine Cooling). The contact stated that the vehicle had leaked excessive oil onto the ground. The contact stated that the vehicle had failed to start while pressing the Push to Start button. The vehicle was taken to the dealer, where the contact was informed that she would need to pay a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the vehicle. The failure mileage was approximately 80,000.

NHTSA ODI 11675817

Mercedes no longer supports the sos ( tel-aid) system, so this system no longer works...each time you start the car, the sos inoperative warning light is on, and it blocks other safety features ( speedometer etc..). You have to reset the light each time you get in the car. Without the support of the system there is no emergency alert theft tracking ,airbag deployment sent to MB etc etc. Mercedes no longer services this feature, and this is one of the reasons we bought this car. It's a tremendous safety concern. Even though there are dealer bulletins about this, there is no fix. All these cars should be purchased back by MB. I'm uncomfortable driving a car that could be involved in a collision, and the car not notifying MB, or the police

NHTSA ODI 11500892

1) THE TRUCK OPENS FOR NO REASON WHETHER THE CAR IS PARKED OR DRIVEN WITHOUT TRUNK FEATURE BEING ACTIVATED. THIS HAPPENS WHEN DRIVING DOWN A 4 LANE HIGHWAY AT NIGHT AND DAY. 2) COLLISION PREVENTION OF LIGHT DISPLAYED & WON'T GO OFF. (SEE ATTACHED). GOOGLE INDICATES THAT THE PASSENGER AIR BAG HAS AN ISSUE.

NHTSA ODI 11376211

RECEIVED LETTER 2/5/19 REGARDING TAKATA PASSENGER SIDE AIRBAG RECALL. AS OF 9/20/19, MERCEDES PROVIDED OCTOBER 2020 AS AN ETA. AS OF 9/28/20, MERCEDES CAN GIVE ME NO ESTIMATED DATES FOR REPLACEMENT. I HAVE BEEN DRIVING A KNOWN UNSAFE VEHICLE FOR 20 MONTHS WITH NO END IN SIGHT.

NHTSA ODI 11361505

I RECEIVED A SAFETY RECALL NOTICE FROM MERCEDES-BENZ IN FEBRUARY 2019 FOR THE PASSENGER-SIDE AIRBAG (SEE ATTACHED COPY). IT STATES THAT "A PASSENGER-SIDE INFLATOR EXPLOSION DURING DEPLOYMENT COULD RESULT IN SHARP METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH." OVER THE LAST 20 MONTHS, I HAVE TRIED AT LEAST SIX TIMES TO HAVE THIS ISSUE FIXED BY MY DEALER MERCEDES-BENZ OF GREENWICH, 261 WEST PUTNAM AVE, GREENWICH, CT 06830. EACH TIME THE DEALER SAID THAT THEY DON'T HAVE THIS PART.

NHTSA ODI 11360990

RECALL ISSUED IN MARCH 2019; MERCEDES SAYS EARLIEST IT WILL REPLACE IS NOV. 2020. PROBLEM IS EXACERBATED BY HEAT AND HUMIDITY; I LIVE IN HOUSTON, WHERE HEAT & HUMIDITY BOTH HIGH. FAILURE CAN CAUSE SERIOUS INJURY OR DEATH...WHY ALLOWING MERCEDES TO TAKE NEARLY TWO YEARS. NTSHA, DO YOUR JOB!

NHTSA ODI 11331716

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLA250. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG AND SEAT BELT INDICATORS ILLUMINATED AND REMAINED LIT. THE AIR BAG MALFUNCTION WARNING INDICATOR WAS ALSO ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PEMBROKE PINES (954-644-5035, LOCATED AT 14199 PINES BOULEVARD, PEMBROKE PINES, FL 33027) WHERE A DIAGNOSTIC TEST WAS RECOMMENDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,747. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11292106

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ CLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.

NHTSA ODI 11242138

I STARTED THE CAR AND I GOT A MESSAGE STATING THE RIGHT FRONT AIR BAG MALFUNCTIONED. THERE IS A SHORT. I TOOK THE CAR IN FOR REPAIR, THERE HAVE BEEN SEVERAL RECALLS ON THIS MODEL FOR THE AIR BAG, MINE IS NOT INCLUDED. THE AIR BAG HAS SHORTED OUT. THIS IS A HUGE SAFETY ISSUE.

NHTSA ODI 11162549

MERCEDES BENZ GVA 250. CONSUMER WRITES IN REGARDS TO AIRBAGS BEING DEPLOYED UNEXPECTEDLY. *LD THE CONSUMER STATED THE AIR BAG DEPLOYED WHILE DRIVING CAUSING THE VEHICLE TO FLIP AND DRAGGED ON IT'S ROOF. THE CONSUMER SUFFERED MINOR SCRATCHES AND BRUISES, AS WELL AS A POSSIBLE MICRO CRACK IN A RIB. *JS

NHTSA ODI 11099748

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ CLA250. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT NOTICED A CONSTRUCTION SITE ON THE SIDE OF THE ROAD AND A WOODEN LIGHT POLE IN THE MIDDLE OF THE ROAD. THE VEHICLE BEGAN TO SKID DUE TO WET PAVEMENT AND CRASHED HEAD ON INTO THE LIGHT POLE. THE FRONTAL AIR BAGS DID NOT DEPLOY. THE SUPPLEMENTAL RESTRAINT SYSTEM WARNING INDICATOR ILLUMINATED AFTER THE CRASH. THE CONTACT SUSTAINED INJURIES TO THE NECK, HEAD, AND BACK AND WAS TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. THE CONTACT WAS KEPT AT THE HOSPITAL FOR THREE DAYS AND RELEASED. THE VEHICLE WAS TOWED TO THE DEALER (GREENWICH MERCEDES-BENZ, 261 WEST PUTNAM AVENUE, GREENWICH, CONNECTICUT 06830). THE VEHICLE WAS THEN TOWED TO A COLLISION CENTER FOR REPAIRS. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

NHTSA ODI 11094135

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) BUT THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (KNOPF AUTOMOTIVE, 3401 LEHIGH ST, ALLENTOWN, PA 18103) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11073886

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER TWO MONTHS AGO. THE DEALER (OPEN ROAD OF BRIDGEWATER, 1250 US-22, BRIDGEWATER, NJ 08807) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR

NHTSA ODI 11073043

SINCE OCTOBER, THEY HAVE NOT TAKEN ANY INITIATIVE TO REPAIR OR GATHER THE PARTS TO MAKE THE REPAIR AND I'VE BEEN FEARFUL TO EVEN DRIVE IT .

NHTSA ODI 11066541

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLA250W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CALLED MERCEDES-BENZ OF RENO IN RENO, NV AT 775-326-4000 (LOCATED AT 11500 S VIRGINIA ST, RENO, NV 89511) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11064852

I WAS INVOLVED IN AN ACCIDENT 12/14/17, IN WHICH MY CAR WAS TOTALED. I WAS DRIVING ON A THREE LANE HIGHWAY WHEN SOMEONE HIT ME ON MY REAR PASSENGER SIDE PANEL & THEN I HIT A LIGHT POLE HEAD ON. THE CARS WERE GOING AT LEAST 65MPH OR MORE. MY AIRBAGS DID NOT DEPLOY FROM THE INITIAL IMPACT (WHICH BLEW OUT MY REAR PASSENGER WINDOW ON IMPACT) OR THE CAR HITTING THE POLE(THE POLE CAME COMPLETELY DOWN ON IMPACT). I HAVE THE INVESTIGATION FORM & THE POLICE REPORT NUMBER IF NEEDED.

NHTSA ODI 11063551

TAKATA RECALL. I WAS IN AN ACCIDENT IN MY CAR IN MARCH OF 2017 WHERE DRIVER AND PASSANGER AIRBAGS WERE DEPLOYED. DRIVER'S FRONT TOOTH WAS KNOCKED OUT AND LEFT SIDE DAMAGED. PASSANGER SIDE AIRBAGS SIDE AIRBAG DEPLOYED BUT NOT SURE ABOUT REST. I DON'T KNOW IF THE AIRBAGS DID WHAT THEY WERE SUPPOSED TO BUT THE CAR IS A TOTAL LOSS AND WITH MY INSURANCE AND TITLE HOLDER (CAR LOAN). THE DRIVER HAD SKIN LACERATIONS FROM AIRBAG AND I DN'T KNOW WHAT WENT OFF WHERE AND HAVE MEMORY LOSS SO THE INSURANCE COMPANY WOULD BE BETTER ABLE TO ASESS.

NHTSA ODI 11048126

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED AN EMAIL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF NORTH HAVEN, 620 WASHINGTON AVE, NORTH HAVEN, CT 06473, (203) 239-1313) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11047454

I HAD TWO MVA ACCIDENTS (FEBRUARY 1 AND MARCH 16, 2016) IN THIS VEHICLE WITHIN~ 3 MONTHS OF OWNERSHIP. THE ACCIDENTS OCCURRED WHEN I SLOWED DOWN THIS VEHICLE UNDER 10-15MPH. UPON PURCHASE, I NOTICED UNLIKE OTHER CARS I HAVE OWNED, AT A STOP THIS MBGLA 250 VEHICLE ENGINE WOULD CUT OFF COMPLETELY AND START BACK WHEN THE GAS PEDAL WAS PRESSED. I WAS TOLD BY THE DEALERSHIP THIS WAS NORMAL. HOWEVER, I NOTICED WHEN I RECEIVED THE CAR BACK FROM PARK PLACE BODYWERKS IN MARCH, 2016, (AFTER ~ 5 WEEK REPAIR PERIOD FROM THE FIRST ACCIDENT THAT OCCURRED IN FEBRUARY 2016) THE ENGINE GEARS WOULD JUMP FROM 1ST TO 4TH AFTER SLOWING DOWN ON THE BRAKE FOLLOWED BY STEPPING ON THE GAS PEDAL, IT FELT LIKE THE CAR WAS JUMPING BETWEEN GEARS, I WAS NOT ABLE TO CONTROL THIS. THE CURRENT CAR ACCIDENT HAPPENED ON MARCH 16, 2016, WITHIN 1 WEEK POST REPAIR FROM PARK PLACE BODYWERKS, AFTER I STOPPED AT A STOPPED LIGHT I HIT THE LIGHT POLE, RESULTING IN FRONT END DAMAGE AND NO AIRBAG DEPLOYMENT. DURING THIS CONTINUOUS ADDITIONAL 3 MONTH REPAIR PERIOD, I WAS NOTIFIED IN MAY, 2016 BY MY GEICO ADJUSTER THAT THE TRANSMISSION HAD THE WRONG FLUID IN IT AND THE CLAIM WOULD BE ESCALATED. IN THE DAYS THAT FOLLOW, I WAS CONTACTED BY A PARK PLACE BODYWERKS AGENT AND ASKED "DID YOU CHANGE THE FLUIDS IN THE TRANSMISSION.." I WAS EXTREMELY OFFENDED AND INFORMED HIM "I DIDN'T KNOW HOW TO OPEN THE HOOD..." AS OF TODAY, 6/13/16, GEICO HAS PAID PARK PLACE BODYWERKS ON BEHALF OF MY POLICY $28,831.30 FOR A VEHICLE I HAVE ONLY OWNED SINCE NOVEMBER 2015, DRIVEN LESS THAN 2 MONTHS, BOUGHT CERTIFIED PRE-OWNED FROM PARK PLACE BODYWERKS WITH LESS THAN 8000 MILES, CONTAINED THE WRONG TRANSMISSION FLUID FROM THE DEALERSHIP, HAD TWO LOW SPEED ACCIDENTS EACH WITH NO AIR BAG DEPLOYMENT, A HOSPITALIZATION FOR THE OWNER AND NEVER HAD A DRIVING HISTORY LIKE THIS OF MULTIPLE ACCIDENTS.

NHTSA ODI 10874019