What 133 owners told NHTSA about the 2015 Mazda CX-5

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE SUNROOF SUDDENLY EXPLODED. DURING THE FAILURE, THE SUNROOF WAS CLOSED AND A LOUD EXPLOSION HAD OCCURRED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (ELDORADO MAZDA LOCATED AT 2150 N. CENTRAL EXPRESS WAY MCKINNEY TX) BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT YET NOTIFIED. THE FAILURE MILEAGE WAS 77,000. INVALID VIN.

NHTSA ODI 11351866

I WAS DRIVING ON THE FREEWAY WHEN I HEARD A LOUD SOUND ABOVE ME, FOLLOWED BY SUDDENLY FEELING WIND COMING INTO THE VEHICLE AS WELL AS HEARING GLASS ROLL OFF THE TOP OF THE CAR. WHEN I WAS ABLE TO SAFELY PULL OVER I SAW THAT THERE WAS A HUGE HOLE IN THE SUNROOF BUT NO OTHER DAMAGE. THERE WERE NO DENTS OR SCRATCHES ANYWHERE ON THE TOP OF THE CAR WHERE I HEARD THE SOUND COME FROM. THE REMAINING GLASS WAS ANGLED UPWARDS AS IF THE GLASS HAD EXPLODED. LUCKILY I HAD THE SLIDER UNDER THE GLASS CLOSED SO NO GLASS MADE IT INSIDE THE VEHICLE AS I WAS DRIVING. HAD IT NOT BEEN CLOSED IT COULD HAVE POTENTIALLY INJURED MYSELF OR MY TWO CHILDREN OR POTENTIALLY CAUSED A COLLISION.

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HAD AN INCIDENT WERE THE PASSENGER SIDE WINDOW JUST CRACKED INTO PIECES WHILE DRIVING DOWN THE HIGHWAY. NOBODY WAS INJURED BUT WE WERE NOT SURE WHAT MAY HAVE CAUSED THIS (THERE WERE NO CARS ADJACENT TO US AND IN THE LANES FURTHER).

NHTSA ODI 11268122

WINDSHIELD DEVELOPED A CRACK WHILE SITTING IN GARAGE. CRACK SPREAD QUICKLY FROM TOP CENTER OF WINDSHIELD AND CRACK HOOKED BACK UP TOWARDS TOP APPROXIMATELY 12 INCHES LONG. WINDSHIELD WAS FINE THE DAY BEFORE . NO ROCKS OF ITEMS HIT WINDSHIELD.

NHTSA ODI 11020691

THIS COMPLAINT IS ABOUT 2015 MAZDA CX-5 DESIGN PROBLEM WHEN ONE OR BOTJH REAR WINDOWS ARE OPEN: THE PROBLEM IS WHEN ONE OR BOTH ARE DOWN A FEW INCHES OR MORE A VERY LOUD THUMPING NOISE WITH FEELING OF PULSING AIR CAUSING VERY UNCOMFORTABLE HEARING & POTENTIAL OF HEADACHES IF WINDOWS NOT CLOSED IMMEDIATELY. FRONT WINDOWS USUALLY UP BUT CAN BE OPENED A FEW INCHES AND THUMPING STILL VERY LOUD. THIS SITUATION HAPPENS AT SPEEDS ABOVE 25 MPH & WORSE ON HIGHWAYS. THIS SAME PROBLEM REPORTED TO NHTSA ON 9/19/2014, WITH I.D. #10637592. AS OTHER COMPLAINT NOTED MAZDA IS AWARE OF PROBLEM A LONG TIME AGO & SUPPOSEDLY HAS NOT DONE ANY PROACTIVE STEPS TO FIX IT. THEY SUPPOSEDLY HAVE A KIT CONSUMERS CAN PURCHASE. I WOULD NOT HAVE PURCHASED CAR IF PROBLEM WAS KNOWN AHEAD OF TIME OR HAPPENED DURING TEST DRIVE. MAZDA IS NOT BEING TRUTHFUL TO CONSUMERS AND MUST BE HELD ACCOUNTABLE FOR THIS COVER UP. THEY SHOULD RECALL ALL EFFECTED MODELS & APPLY FIX. I HOPE THE NHTSA DOES A SURVEY OF ALL PURCHASED CX-5 SINCE 2013 TO FIND OUT TRUE NUMBER OF CONSUMERS IMPACTED. IT WOULD BE NICE TO OPEN WINDOWS AS NEEDED TO LET INSIDE HEAT OUT OR TO SEE TO OUTSIDE AS NEEDED FOR SAFETY WITHOUT BEING SUBJECTED TO THUMPING SOUNDS THAT DO HURT HEARING & CAUSE FOR HEADACHES. TK

NHTSA ODI 10863095

2 WEEKS AFTER THE PURCHASE OF A NEW 2015 MAZDA CX5 WE NOTICED A CRACK IN THE WINDSHIELD. EXACTLY ON THE TOP PORTION OF THE WINDSHIELD IN THE MIDDLE COMING DOWN TO A T. WE TOOK THE CAR TO THE DEALER OF PURCHASE AND A SERVICE EMPLOYEE LOOKED AT IT STARTED DIGGING IN A SPOT AND STATED THAT A ROCK MUST OF HIT THE WINDSHIELD BECAUSE HE FOUND A HOLE. NOT SATISFIED WITH THAT ANSWER THE SUPERVISOR FOR THE SERVICE DEPARTMENT WAS CALLED AND UPON LOOKING AT THE WINDSHIELD HE POINTED TO A COMPLETE DIFFERENT SPOT AND THEN POINTED TO A THIRD SPOT THAT HE CLAIMED WAS A HOLE. HOW DOES A WINDSHIELD OF A BRANDNEW CAR NEVER ON THE EXPRESSWAY HAVE 3 IMPACT SPOTS THAT ARE EXACTLY IN THE MIDDLE OF THE WINDSHIELD AND WITH THAT REFUSED TO PAY FOR THE REPLACEMENT. SINCE THE WINDSHIELD IS NOT AVAILABLE ANYWHERE BUT THE DEALERSHIP I AM NO RESPONSIBLE FOR THE REPAIR OF SOMETHING THAT WAS A DEFECT. *TR

NHTSA ODI 10706580

CAR SAT FOR APPROX 4 HOURS WHILE VISITING RELATIVES, ON MY HOME I NOTICED A CRACK APPROX 8-10" LONG IN THE MIDDLE OF THE WINDSHIELD, FROM THE BASE UNDER THE WIPERS UP TOWARDS THE MIDDLE OF THE WINDSHIELD CURVING TOWARDS THE DRIVERS SIDE AT ALMOST A 90 DEGREE ANGLE AT THE END. THERE ARE NO MARKS THAT LOOK LIKE ANYTHING HIT THE WINDSHIELD, IT'S A STRAIGHT CLEAN CRACK. I'M HOPING THE DEALER WILL COVER IT BUT FROM WHAT I'VE READ IT DOESN'T LOOK GOOD. I WOULD THINK THERE SHOULD BE A RECALL ON THE WINDSHIELDS, IF THEY ARE CRACKING LIKE THIS FOR NO APPARENT REASON, OR BECAUSE OF WEATHER CHANGES, OR BECAUSE YOU'RE WASHING YOUR CAR ON A HOT DAY, I CAN ONLY IMAGINE WHAT WOULD HAPPEN TO THEM IF THE CARS ARE ACTUALLY IN AN ACCIDENT, THEY WOULD NEVER WITHSTAND THE IMPACT AND SHATTER TO A MILLION PIECES! HOW SAFE IS THAT? THE SHOULD DEFINITELY BE RECALLED AND REPLACED WITH BETTER MADE WINDSHIELDS. *TR

NHTSA ODI 10706598

CRACKED WINDSHIELD WE WERE FILLING UP GAS AT A GAS STATION & SUDDENLY WE HEARD A POP SOUND. I TRIED TO GO AROUND THE CAR & SEE WHAT HAPPENED BUT DID NOT NOTICE ANYTHING. THE CAR WAS STILL PUMPING GAS WHEN THIS HAPPENED. NEXT DAY, THERE WAS NOTHING IN THE MORNING BUT AFTER PARKING AT WORK FOR COUPLE HOURS & COMING BACK TO THE CAR, WE NOTICED A BIG CRACK ON THE SCREEN. *TR

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CAR WAS PARKED, CAME OUT NEXT DAY AND FOUND 12 IN CRACK IN WINDSHIELD DEALER SAID IT WAS ROCK DAMAGE BUT THERE IS NO SIGN OF ANY DAMAGE. *TR

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ON JANUARY 1/10/2015 WHILE DRIVING ON LOCAL FREEWAYS WE HEARD A LOUD POP. NEITHER MY WIFE OR I COULD SEE WHERE ANYTHING STRUCK. WE THOUGHT NO MORE OF IT AT THE TIME. THE AMBIENT TEMPERATURE WAS MID-FORTIES. CAR WAS PARKED OVERNIGHT ON MY DRIVEWAY. ON GETTING IN THE CAR THE NEXT MORNING I SAW A 13-14 INCH CRACK HAD APPEARED, RUNNING FROM BOTTOM RIGHT, PASSENGER SIDE AND IS THROUGH AND THROUGH THE GLASS AND EXTENDS PAST GASKET TO BOTTOM OF GLASS. ON INSPECTION CAN SEE STARBURST BELOW LINE OF SIGHT, IN BLACK BORDERED AREA. THIS WINDSHIELD WILL NOT HOLD UP TO NORMAL ROAD DAMAGE AND/OR CRASH IMPACT. *TR

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I WAS DRIVING MY NEW 2015 CX 5 GRAND TOURING TODAY WHEN I HEARD A LOUD POP. I LOOKED DOWN AND SAW A 24 INCH CRACK IN MY WINDSHIELD EXTENDING FROM THE LOWER DRIVERS SIDE TO THE MIDDLE. THERE IS NO SIGN OF A CHIP AND THE WINDSHIELD APPEARED TO BE IN PERFECT CONDITION. AFTER LOOKING AT THIS SITE, I NOTICED THIS IS A COMMON PROBLEM WITH THIS VEHICLE. THE DEALERSHIP INDICATED THAT BECAUSE IT IS CONSIDERED WEAR AND TEAR, THERE IS NOTHING THEY CAN DO ABOUT THIS. AS COMMON AS THIS SEEMS TO BE WITH THIS VEHICLE I WOULD HAVE HOPED FOR SOME ASSISTANCE FROM MAZDA IN ADDRESSING THE ISSUE. *TR

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TRAVELING ON THE FREEWAY I HEARD A POP SOUND AND RIGHT AWAY NOTICED A HORIZONTAL CRACK FROM THE DRIVER SIDE OF THE WINDSHIELD. CRACKED TURNED OUT TO BE ABOUT 15 INCHES LONG. READING FROM THESE POST MAKES IT A FACT THAT THE WINDSHIELDS OF THE CX5 ARE DEFECTIVE. WHAT'S THE NEXT STEP? *TR

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HAVE HAD THE CAR FOR APPROXIMATELY A MONTH AND HAVE GOTTEN 2 LARGE CHIPS IN THE WINDSHIELD FROM UNHEARD AND UNSEEN OBJECTS. UPON ATTEMPT TO REPAIR BY GLASS REPAIR COMPANY THE WINDSHIELD PROCEEDED TO CRACK OVER 15 INCHES. I AM REPLACING THE WINDSHIELD WITH NON OEM GLASS AS THERE APPEARS TO BE AN ISSUE WITH THE OEM GLASS CONSIDERING THE MULTIPLE REPORTS BY OTHER OWNERS. *JS

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FIRST INCIDENT, CRACKED WINDSHIELD, APPEARED OVER NIGHT. STARTED OUT ABOUT 8 INCHES LONG AND GREW TO ABOUT 18 INCHES. I COULDN'T GET A REPLACEMENT FOR 2 WEEKS -THERE WAS NO INVENTORY. JUST HAPPENED AGAIN, NOTICED ON OCTOBER 5 A CRACK THAT IS A FOOT LONG. AGAIN, HAPPENED WHILE THE VEHICLE WAS SITTING OVER NIGHT IN MY GARAGE. VEHICLE NOW HAS ONLY 3200 MILES. 2 CRACKS IN A SHORT PERIOD OF TIME AND NO INVENTORY OF REPLACEMENT PARTS MEANS I HAVE TO DRIVE WITH POOR VISIBILITY. I'M ALSO CONCERNED ABOUT HOW THE WINDSHIELDS WOULD HOLD UP IF THERE WAS A CRASH AS THESE INCIDENTS HAPPENED WITH NO APPARENT CAUSE. *TR

NHTSA ODI 10641575

VEHICLE PARKED. GOT INTO VEHICLE AND NOTICED LARGE CRACK IN WINDSHIELD. THE CRACK WAS NOT THERE 2 HOURS EARLIER WHEN I GOT OUT OF IT. THE CRACK STARTS AT TOP CENTER IN THE FRONT WINDSHIELD AND RUNS DOWN TO THE REAR VIEW MIRROR AND FORMS A 'S' SHAPE AND STOPS BENEATH THE MIRROR. IT IS ABOUT 18 INCHES LONG. THE REAR VIEW MIRROR IS ATTACHED TO A PANEL THAT HAS RAIN SENSOR AND SMART STOP TECH PACKAGE ATTACHED TO CENTER OF WINDSHIELD RIGHT UNDER WHERE THE CRACK APPEARS. THIS IS A SAFETY CONCERN AND EXPENSIVE TO REPLACE. I AM SEEING EVIDENCE OF MANY MORE SIMILAR CRACKS APPEARING UNDER THE TECH PACKAGE MOUNT ON THE FRONT CENTER WINDSHIELD. *TR

NHTSA ODI 10641377

I BOUGHT MY MAZDA CX5 NEW A 2015 MODEL YEAR AND EXPERIENCED A THUMPING NOISE WHEN WE SLIGHTLY PUT REAR WINDOWS DOWN. IT WASN'T JUST A NOISE THOUGH, THE PRESSURE IN THE CAR CHANGED AND CAUSED BOTH MY HUSBAND AND MYSELF HEADACHES. I HAVE REPORTED IT TO THE SERVICE MANAGER AT THE DEALER WE BOUGHT IT FROM AND THEY SAID THE MANUFACTURER IS AWARE OF IT AND THEY HAVE A FIX FOR IT BUT YOU HAVE TO PURCHASE IT FROM THEM TO GET RID OF THE NOISE. I HAVE READ OF THE SAME COMPLAINT REGARDING THE 2013 AND 2014 YEARS. IF I HAD KNOWN ABOUT THIS PROBLEM AND THE FACT THAT ALL THE MANUFACTURER WILL DO IS CHARGE FOR A FIX INSTEAD OF FIXING IT TWO YEARS AGO, I WOULD NOT HAVE PURCHASED THIS CAR. I DON'T THINK ROLLING DOWN THE REAR WINDOW SHOULD CAUSE PAIN. I HAVE OWNED THIS CAR ONE WHOLE DAY. *TR

NHTSA ODI 10637592