TO: USAA Claims Department; Jaguar Land Rover North America Customer Care CC: Jaguar Land Rover Parsippany; Jaguar Land Rover Glen Cove; Jaguar Land Rover Freeport I am writing to formally report a serious safety hazard involving my 2015 Range Rover Sport and to request immediate intervention. Vehicle Information: Year/Make/Model: 2015 Range Rover Sport VIN: [XXX] Current Mileage: Approximately 127,000+ I purchased this vehicle in 2015 from Jaguar Land Rover Parsippany, New Jersey, and have consistently maintained it through authorized Jaguar Land Rover service providers. Since as early as 2017, I have reported recurring engine, throttle, and coolant-related issues. As documented in my prior complaint to Land Rover corporate dated April 2017, I raised concerns regarding service integrity and handling of my vehicle (Exhibit A). In September 2017, I reported that the vehicle would not accelerate properly, required restarting to function, and exhibited drive mode and throttle issues (Exhibit B). By 2021, Jaguar Land Rover Glen Cove service records confirmed coolant leakage from engine cross-over pipes, repeated low coolant warnings, and engine-related concerns requiring repair (Exhibit C). Additional diagnostics identified check engine light activation, restricted performance mode, and recommended repairs that were not resolved (Exhibit D). Despite these documented findings, the vehicle was repeatedly returned to me without full resolution of the underlying mechanical defects. On January 22, 2025, Jaguar Land Rover Freeport documented that repairs could not be performed due to “pre-existing engine codes” and identified the need for a potential engine replacement exceeding $42,000 (Exhibit E). At no point was I clearly advised that the vehicle was unsafe to operate or that continued use could pose a serious safety risk. I was not instructed to discontinue driving the vehicle. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI 11727098