What 124 owners told NHTSA about the 2015 Land Rover Range Rover Sport (5 Seat)

TO: USAA Claims Department; Jaguar Land Rover North America Customer Care CC: Jaguar Land Rover Parsippany; Jaguar Land Rover Glen Cove; Jaguar Land Rover Freeport I am writing to formally report a serious safety hazard involving my 2015 Range Rover Sport and to request immediate intervention. Vehicle Information: Year/Make/Model: 2015 Range Rover Sport VIN: [XXX] Current Mileage: Approximately 127,000+ I purchased this vehicle in 2015 from Jaguar Land Rover Parsippany, New Jersey, and have consistently maintained it through authorized Jaguar Land Rover service providers. Since as early as 2017, I have reported recurring engine, throttle, and coolant-related issues. As documented in my prior complaint to Land Rover corporate dated April 2017, I raised concerns regarding service integrity and handling of my vehicle (Exhibit A). In September 2017, I reported that the vehicle would not accelerate properly, required restarting to function, and exhibited drive mode and throttle issues (Exhibit B). By 2021, Jaguar Land Rover Glen Cove service records confirmed coolant leakage from engine cross-over pipes, repeated low coolant warnings, and engine-related concerns requiring repair (Exhibit C). Additional diagnostics identified check engine light activation, restricted performance mode, and recommended repairs that were not resolved (Exhibit D). Despite these documented findings, the vehicle was repeatedly returned to me without full resolution of the underlying mechanical defects. On January 22, 2025, Jaguar Land Rover Freeport documented that repairs could not be performed due to “pre-existing engine codes” and identified the need for a potential engine replacement exceeding $42,000 (Exhibit E). At no point was I clearly advised that the vehicle was unsafe to operate or that continued use could pose a serious safety risk. I was not instructed to discontinue driving the vehicle. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11727098

NHTSA Complaint Update : Final Submission Subject: AMENDMENT for 2015 Land Rover Range Rover Rollaway: Confirmed CAN Bus Communication Failure & Pattern Consistent with Recall 16V-368 I am submitting this update to my original complaint regarding a life-threatening rollaway incident on April 4, 2025, involving my 2015 Land Rover Range Rover (VIN: [XXX] .) New Critical Information: Diagnostic Confirmation: During evaluation by Jaguar Land Rover North America (JLRNA), the vehicle registered the fault code: “High Speed CAN Communication Bus Missing Message.” JLRNA’s engineer confirmed this indicates the rotary gear selector failed to communicate with the transmission, meaning the vehicle could display “Park” while remaining in gear. Prior Malfunction: Days before the rollaway, the gear selector became stuck in Reverse, requiring a battery disconnect to reset the system demonstrating a repeatable electronic instability in the shift-by-wire system. Severe Injury: The rollaway resulted in the vehicle striking and rolling over me, causing crush trauma and rhabdomyolysis with CPK levels of 10,000 U/L a near- fatal medical emergency. Safety Concern: This failure mode false Park indication due to electronic shifter communication loss is functionally identical to the defect addressed in NHTSA Recall 16V-368 (FCA, 2016), which cited rollaways, injuries and death due to rotary shifters that “do not provide clear indication of actual gear position.” Jaguar Land Rover uses a similar monostable rotary shifter design with no mechanical feedback. Given the severity of this incident and the confirmed communication fault, I urge NHTSA to investigate whether this represents a broader safety defect affecting JLR vehicles. The vehicle remains in JLRNA’s custody. I have formally requested preservation of all electronic data and components. Thank you for your attention to this urgent matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11695513

Incident Description: On April 4, 2025, after placing the vehicle in "Park," it suddenly and rapidly began reversing without driver input. The open door struck me, knocking me to the ground and the vehicle rolled over my legs, groin and arm before stopping after colliding with a dirt pile. This resulted in severe injuries and hospitalization. The vehicle’s gear selector is the rotary dial type. Post incident diagnostic reports showed communication faults between the shifter assembly and transmission control. Jaguar Land Rover North America (JLRNA) currently has the vehicle under extended diagnostic evaluation but has not provided a confirmed root cause. The malfunction may relate to electronic gear-shift or transmission control failures. I am reporting this incident for federal safety review, as this defect presents a potential risk of uncommanded vehicle movement and serious bodily harm. Additional Information: The vehicle remains in JLRNA custody. Original diagnostic codes were recorded by their engineer. I have experienced significant injury and loss of use. I request NHTSA’s review and tracking of this defect for other potential affected vehicles.

NHTSA ODI 11695145

I was driving my 2015 Range Rover Sport, when a low battery symbol displayed on the dashboard. I drove 3 miles away to go to AutoZone to buy a new battery and as I parked the vehicle, I noticed smoke coming from the hood of the vehicle. My brother and I ran inside of AutoZone and asked them if they had a fire extinguisher because my car had a little fire on the driver’s side of the engine. I got AAA to tow my vehicle into the Land Rover dealership/Maintenance repair shop. The repair specialist I’m assigned to (Sam Haidary) at the Land Rover location in Freeport, Long Island NY, told me that the fire issue with the vehicle didn’t come from the alternator or the weak battery, so I did some research online because I personally know someone that went through this same issue (i.e. Range Rover Sport catching on fire with no warning) as I just went through. I came across this article that’s addressing the same exact issue (the engine catching fire) that happened to my 2015 Range Rover Sport. Here’s the article: [XXX] I purchased my vehicle on February 2021 and every year I bring it to the Land Rover Range Rover for repairs and upkeep 2-3 times per year. I don’t know why this is happening but from reading that article it’s apparently obvious that the same issue has happened to my vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11593457

CAR BURNED DOWN STARTED SMOKING FROM ENGINE AS I WAS DRIVING ON TURNPIKE TOWARDS ORLANDO, FL

NHTSA ODI 11519447

I HAD BACKED IN TO THE GARAGE AND TURNED THE 'KNOB' TO PARK. THE VEHICLE WAS IN PARK, I HAD REMOVED MY SEATBELT BUT NOT EXITED THE CAR YET AND THE CAR WENT BACKWARDS WITH SOME FORCE AND BREAKING DIDN'T STOP IT, ONLY AFTER I HIT THE BUTTON TO CUT IT OFF, MULTIPLE TIMES, DID IT FINALLY SHUT DOWN. MY HUSBAND WAS BEHIND THE CAR, GETTING READY TO GET THE GROCERIES OUT OF THE REAR. THIS VEHICLE STRUCK HIM AND WENT THRU THE KITCHEN WALL OF OUR CONDO. HIS LEG WAS STUCK UNDER THE TIRE WHICH THAT WAS TURNING ON TOP OF HIS CALF. I AM ABSOLUTELY CERTAIN THE CAR WAS IN PARK BC NOT ONLY WAS THE KNOB SET AT P BUT ALSO THE P WAS ON THE SCREEN. ONLY CERTAIN BECAUSE I'M ALWAYS CAUTIOUS DUE TO THE PROXIMITY OF DISTANCE OF EVERYTHING IN THE GARAGE AND TIGHT QUARTERS.

NHTSA ODI 11389735

09/06/18 I WAS STOPPED ,WITH MY FOOT ON THE BRAKE, WAITING TO TURN LEFT BECAUSE THERE WAS ONCOMING TRAFFIC. SUDDENLY, WHILE I STILL HAD MY FOOT ON THE BRAKE. MY VEHICLE ACCELERATED AND I HAD TO VEER AND SWERVE TO MISS ONCOMING TRAFFIC. 09/07/18 IT WAS ABOUT 10:50 AM AND I WAS PREPARING TO PARK NEXT TO A STORE. AS I WAS ATTEMPTING TO PARK, AGAIN WITH MY FOOT ON THE BRAKE, MY VEHICLE ACCELERATED OUT OF CONTROL AND I WAS THRUST UP THE CURB, ACROSS A SIDE WALK AND THRU THE STORE FRONT. EVEN THOUGH MY FOOT WAS ON THE BRAKE, IT WOULDN'T STOP. THERE WAS SIGNIFICANT DAMAGE TO MY VEHICLE AND THE STORE MY AIRBAG DID NOT DEPLOY. SUDDENLY THE VEHICLE SLOWED ON ITS OWN. IT WAS PLACED ON A TOW TRUCK AND DELIVERED TO THE H&H PREMIER AUTOMOTIVE IN OMAHA. LAND ROVER ENGINEERS AND MY INSURANCE COMPANY ARE INVESTIGATING MY CASE NUMBER WITH LAND ROVER IS 8000569280 I DO HAVE PICTURES IF YOU EMAIL ME I CAN ATTACH THEM TO THAT EMAIL. PLEASE INVESTIGATE THIS. I'M AFRAID RANGE ROVER WILL NOT ADMIT THAT THERE IS A PROBLEM BECAUSE IT WOULD BE A MAJOR RECALL BUT SOMEONE IS GOING TO BE KILLED IF THIS CONTINUES.

NHTSA ODI 11129396

TL* THE CONTACT OWNS A 2015 LAND ROVER RANGE ROVER. WHILE MAKING A TURN AT APPROXIMATELY 15 MPH, THE REAR PASSENGER DOOR UNLATCHED INDEPENDENTLY. THE CONTACT'S NINE MONTH OLD CHILD WAS SEATED IN THE REAR OF THE VEHICLE CLOSEST TO THE DOOR. ANOTHER PASSENGER WAS SEATED ON THE REAR DRIVER'S SIDE AND QUICKLY REACHED OVER THE CHILD'S CAR SEAT TO KEEP THE CHILD FROM FALLING FROM THE MOVING VEHICLE. AS A RESULT, THE PASSENGER SUSTAINED FRACTURED RIBS. MEDICAL ATTENTION WAS REQUIRED. THE CONTACT MENTIONED THAT THE DOOR WAS TIGHTLY SECURED PRIOR TO THE RELEASE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SOFTWARE WAS UPDATED AND LOCK WAS REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V385000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE PRODUCTION DATE WAS MARCH 14, 2015; HOWEVER, THE AFFECTED VEHICLE'S MANUFACTURED DATE ONLY EXTENDED TO MARCH 9, 2015. ON A SEPARATE OCCASION, THE INSTRUMENT PANEL LIGHTING DIMMED WHILE DRIVING AT NIGHT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.

NHTSA ODI 10883256

I WAS STOPPED AT A LIGHT AND WHEN I WENT TO GO THE CAR WOULD NOT GO INTO DRIVE - IT WOULD ONLY ROLL BACKWARDS. I ROLLED BACKWARDS INTO ANOTHER CAR. AFTER THE ACCIDENT MY CAR WOULD ALSO NOT GO INTO PARK. I HAD TO STAY IN THE CAR WITH MY FOOT ON THE BRAKE UNTIL THE POLICE AND TOW TRUCK ARRIVED. LAND ROVER SAID THEY WERE AWARE OF THE PROBLEM AND APPLIED A SOFTWARE PATCH TO THE VEHICLE TO CORRECT THE PROBLEM WITH THE ELECTRONIC TRANSMISSION. I FEEL THAT THIS IS A POTENTIALLY FATAL CONDITION THAT SHOULD WARRANT A MANDATORY RECALL. LAND ROVER DOES NOT FEEL THAT CONSUMERS SHOULD BE NOTIFIED, AND THE SOFTWARE PATCH SHOULD ONLY BE APPLIED ON A CASE BY CASE BASIS. *TR

NHTSA ODI 10706110