What 130 owners told NHTSA about the 2015 Land Rover Range Rover Evoque (3-door)

NHTSA Complaint Update : Final Submission Subject: AMENDMENT for 2015 Land Rover Range Rover Rollaway: Confirmed CAN Bus Communication Failure & Pattern Consistent with Recall 16V-368 I am submitting this update to my original complaint regarding a life-threatening rollaway incident on April 4, 2025, involving my 2015 Land Rover Range Rover (VIN: [XXX] .) New Critical Information: Diagnostic Confirmation: During evaluation by Jaguar Land Rover North America (JLRNA), the vehicle registered the fault code: “High Speed CAN Communication Bus Missing Message.” JLRNA’s engineer confirmed this indicates the rotary gear selector failed to communicate with the transmission, meaning the vehicle could display “Park” while remaining in gear. Prior Malfunction: Days before the rollaway, the gear selector became stuck in Reverse, requiring a battery disconnect to reset the system demonstrating a repeatable electronic instability in the shift-by-wire system. Severe Injury: The rollaway resulted in the vehicle striking and rolling over me, causing crush trauma and rhabdomyolysis with CPK levels of 10,000 U/L a near- fatal medical emergency. Safety Concern: This failure mode false Park indication due to electronic shifter communication loss is functionally identical to the defect addressed in NHTSA Recall 16V-368 (FCA, 2016), which cited rollaways, injuries and death due to rotary shifters that “do not provide clear indication of actual gear position.” Jaguar Land Rover uses a similar monostable rotary shifter design with no mechanical feedback. Given the severity of this incident and the confirmed communication fault, I urge NHTSA to investigate whether this represents a broader safety defect affecting JLR vehicles. The vehicle remains in JLRNA’s custody. I have formally requested preservation of all electronic data and components. Thank you for your attention to this urgent matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11695513

Incident Description: On April 4, 2025, after placing the vehicle in "Park," it suddenly and rapidly began reversing without driver input. The open door struck me, knocking me to the ground and the vehicle rolled over my legs, groin and arm before stopping after colliding with a dirt pile. This resulted in severe injuries and hospitalization. The vehicle’s gear selector is the rotary dial type. Post incident diagnostic reports showed communication faults between the shifter assembly and transmission control. Jaguar Land Rover North America (JLRNA) currently has the vehicle under extended diagnostic evaluation but has not provided a confirmed root cause. The malfunction may relate to electronic gear-shift or transmission control failures. I am reporting this incident for federal safety review, as this defect presents a potential risk of uncommanded vehicle movement and serious bodily harm. Additional Information: The vehicle remains in JLRNA custody. Original diagnostic codes were recorded by their engineer. I have experienced significant injury and loss of use. I request NHTSA’s review and tracking of this defect for other potential affected vehicles.

NHTSA ODI 11695145

I HAD BACKED IN TO THE GARAGE AND TURNED THE 'KNOB' TO PARK. THE VEHICLE WAS IN PARK, I HAD REMOVED MY SEATBELT BUT NOT EXITED THE CAR YET AND THE CAR WENT BACKWARDS WITH SOME FORCE AND BREAKING DIDN'T STOP IT, ONLY AFTER I HIT THE BUTTON TO CUT IT OFF, MULTIPLE TIMES, DID IT FINALLY SHUT DOWN. MY HUSBAND WAS BEHIND THE CAR, GETTING READY TO GET THE GROCERIES OUT OF THE REAR. THIS VEHICLE STRUCK HIM AND WENT THRU THE KITCHEN WALL OF OUR CONDO. HIS LEG WAS STUCK UNDER THE TIRE WHICH THAT WAS TURNING ON TOP OF HIS CALF. I AM ABSOLUTELY CERTAIN THE CAR WAS IN PARK BC NOT ONLY WAS THE KNOB SET AT P BUT ALSO THE P WAS ON THE SCREEN. ONLY CERTAIN BECAUSE I'M ALWAYS CAUTIOUS DUE TO THE PROXIMITY OF DISTANCE OF EVERYTHING IN THE GARAGE AND TIGHT QUARTERS.

NHTSA ODI 11389735

TL* THE CONTACT OWNED A 2015 LAND ROVER RANGE ROVER EVOQUE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25-30 MPH, THE VEHICLE BEGAN TO HESITATE AS IF IT WAS GOING TO TURN OFF. THE VEHICLE ALSO BEGAN TO RELEASE SMOKE FROM THE REAR AND FRONT OF THE VEHICLE. THE CONTACT PULLED OVER INTO A PARKING LOT AND THE VEHICLE TURNED OFF. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A FIRE DEPARTMENT REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE HAD NOT BEEN EXAMINED BY A CERTIFIED MECHANIC OR DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11330481

IN NOVEMBER OF 2017 I WAS T-BONED ON THE DRIVER'S SIDE. THE CURTAIN AIRBAG DEPLOYED AND SAVED MY HEAD, HOWEVER, THE SIDE AIRBAG DID NOT DEPLOY. MY SPLEEN WAS SEVERED AND I SPENT 3 WEEKS IN ICU. NOW, 2 1/2 YEARS ON, I STILL HAVE HEALTH ISSUES. *TR

NHTSA ODI 11329835

CAR RANDOMLY DROPS TO NEUTRAL WHILE DRIVING. *TR

NHTSA ODI 11329257

THE ENGINE WAS RUNNING AND THE VEHICLE WAS IN PARK AND I EXITED THE VEHICLE. I WENT INSIDE AN ADJACENT BUILDING FOR APPROXIMATELY 1 MINUTE. I RETURNED TO THE VEHICLE AND OPENED THE FRONT PASSENGER SIDE DOOR. I PICKED UP MY KEY FOB AND PRESSED THE IGNITION BUTTON TO TURN OFF THE ENGINE. WHEN THE ENGINE TURNED OFF THE VEHICLE BEGAN TO ROLL AWAY AND STRUCK A PARKED CAR AND PINNED ME BETWEEN THE VEHICLE AND THE OPENED PASSENGER SIDE DOOR. MY HAND WAS PRESSED BETWEEN THE CAR DOOR AND A LIGHT POLE IN THE PARKING LOT. THE TOW TRUCK DRIVER SAT IN THE DRIVER'S SEAT AND PRESSED THE ENGINE BUTTON AND THE GEAR SHIFTER EMERGED AND WAS IN THE PARK POSITION. THE TOW TRUCK DRIVER THEN SHIFTED THE VEHICLE TO NEUTRAL AND THE VEHICLE WOULD NOT MOVE. THE PARKING BRAKE CONTINUED TO ENGAGE AND THE TIRES WOULD NOT ROLL FREELY.

NHTSA ODI 11210416

I PARKED MY CAR AT THE DOG PARK AND WAS THERE FOR ABOUT 30 MINUTES. WHEN I CAME OUT MY CAR WAS ENGULFED IN FLAMES. TOTAL LOSS BY THE TIME THE FIREFIGHTERS WERE DONE FIGHTING THE BLAZE. .

NHTSA ODI 11192562

09/06/18 I WAS STOPPED ,WITH MY FOOT ON THE BRAKE, WAITING TO TURN LEFT BECAUSE THERE WAS ONCOMING TRAFFIC. SUDDENLY, WHILE I STILL HAD MY FOOT ON THE BRAKE. MY VEHICLE ACCELERATED AND I HAD TO VEER AND SWERVE TO MISS ONCOMING TRAFFIC. 09/07/18 IT WAS ABOUT 10:50 AM AND I WAS PREPARING TO PARK NEXT TO A STORE. AS I WAS ATTEMPTING TO PARK, AGAIN WITH MY FOOT ON THE BRAKE, MY VEHICLE ACCELERATED OUT OF CONTROL AND I WAS THRUST UP THE CURB, ACROSS A SIDE WALK AND THRU THE STORE FRONT. EVEN THOUGH MY FOOT WAS ON THE BRAKE, IT WOULDN'T STOP. THERE WAS SIGNIFICANT DAMAGE TO MY VEHICLE AND THE STORE MY AIRBAG DID NOT DEPLOY. SUDDENLY THE VEHICLE SLOWED ON ITS OWN. IT WAS PLACED ON A TOW TRUCK AND DELIVERED TO THE H&H PREMIER AUTOMOTIVE IN OMAHA. LAND ROVER ENGINEERS AND MY INSURANCE COMPANY ARE INVESTIGATING MY CASE NUMBER WITH LAND ROVER IS 8000569280 I DO HAVE PICTURES IF YOU EMAIL ME I CAN ATTACH THEM TO THAT EMAIL. PLEASE INVESTIGATE THIS. I'M AFRAID RANGE ROVER WILL NOT ADMIT THAT THERE IS A PROBLEM BECAUSE IT WOULD BE A MAJOR RECALL BUT SOMEONE IS GOING TO BE KILLED IF THIS CONTINUES.

NHTSA ODI 11129396

AT AROUND 12:40PM ON JULY 10TH, 2018. MY COUSIN AND I WERE PARKING THE 2015 EVOQUE IN A GARAGE DRIVEWAY. THE DRIVEWAY HAS A SLIGHT DOWN SLOPE AND 3 OTHER VEHICLES IN FRONT OF ME SO BRAKES WERE BEING APPLIED TO MANEUVER. AS I WAS COMING TO A COMPLETE STOP, THE VEHICLE ACCELERATED HARD AND QUICKLY. I TRIED TO HOLD THE BRAKE BUT IT SEEMED IT HAD NO EFFECT. THE CAR ENDED UP HITTING THE END OF THE GARAGE STRUCTURE. 911 WAS CALLED SHORTLY AFTER. ON JULY 12TH, THE INSURANCE COMPANY HAS ALREADY DEEMED THE CAR A TOTAL LOSS.

NHTSA ODI 11111451

BACK SEAT WARMER SHORT CIRCUIT WHILE DRIVING CAUSING SEAT FIRE

NHTSA ODI 10981365

TAKATA RECALL, ON THURSDAY , 7-7-16 I TOOK MY VEHICLE IN FOR ITS 40,000 MILE CHECK UP/OIL CHANGE/UPDATE. LAND ROVE/ NIELLO IN ROCKLIN, CA KEPT MY CAR DUE TO ADDITIONAL NEEDS SUCH AS ECO STOP MALFUNCTION. WHEN RETURNING THE RENTAL ON WEDNESDAY THE 13TH THE SERVICE MANAGER [XXX] HAD ME PAY AND SIGN MY 5 PAGE RECEIPT/ INSPECTION. AT THIS TIME [XXX] MENTIONED THAT THE BRAKES WERE GETTING LOW AND NEEDED TO BE CHANGED FOR NEW BRAKES OR THE CALIBERS/ROTORS COULD DAMAGE, WHICH IS NOT COVERED BY WARRANTY. THE DEALERSHIP HAD 3 WHOLE BUSINESS DAYS TO INFORM ME ABOUT BRAKE PADS BEING LOW BUT FAILED TO DO SO IN A TIMELY MANNER. THEN WHEN CHECKING OUT THEY TOLD ME I COULD HAVE THE BRAKES REPLACED IN MY HOMETOWN PROVIDING ME THE PARTS NUMBER. THE VERY NEXT MORNING I WAS DRIVING IN MOTION ESTIMATING 15 MPH. ON A 25 MPH STREET I LIVE ON, DEGARMO AND ESPLANADE. I TRIED TO PRESS THE BRAKES BUT NOTHING HAPPENED THE BRAKE WENT TO THE FLOOR. IMMEDIATELY I HAD LES SCHUAB TIRES MEASURE THE BRAKE/ROTORS/CALIBERS. THE TIRE CENTERS MEASUREMENTS DIFFERED THE SERVICE DEPARTMENT AT ROCKLIN. MANAGER FROM LES SHCUAB TOLD ME THESE PARTS HAPPEN OVER TIME NOT RESULTING FROM A SUDDEN CRASH. I COPIED THE MEASUREMENTS AND ASKED LAND ROVER ROCKLIN AND THE CUSTOMER SERVICE DEPARTMENT OF NORTH AMERICA TO SEE THE DIFFERENCE IN MEASUREMENTS SINCE IT CAUSED MY CRASH AND I PAID OUT OF WARRANTY FOR EVERYTHING WHICH SHOULD HAVE BEEN COVERED. THEY TURNED DOWN THE OFFER TO REVIEW MY PAPERWORK. SINCE THE CRASH THE SAFETY RECALL P091: OR (NHTSA) 16V- SINCE THE CRASH THE SAFETY RECALL P091(NHTSA16V-614 HAS CAME OUT AND THE DEALERSHIP FINALLY HAS CLAIMED TO DO UPDATES & FIX THE ISSUE I HAD TO GET AAA TO TOW ME DOWN AFTER THE ISSUE WORSENED ON VEHICLE. THEY HAVE BEEN IN MY OPINION NEGLIGENT, UNETHICAL, UN-PROFESSIONAL. BY REPORTING THIS I HOPE TO PREVENT THIS FROM HAPPENING IN A WORSE CIRCUMSTANCE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10937790

TL* THE CONTACT OWNS A 2015 LAND ROVER RANGE ROVER. WHILE MAKING A TURN AT APPROXIMATELY 15 MPH, THE REAR PASSENGER DOOR UNLATCHED INDEPENDENTLY. THE CONTACT'S NINE MONTH OLD CHILD WAS SEATED IN THE REAR OF THE VEHICLE CLOSEST TO THE DOOR. ANOTHER PASSENGER WAS SEATED ON THE REAR DRIVER'S SIDE AND QUICKLY REACHED OVER THE CHILD'S CAR SEAT TO KEEP THE CHILD FROM FALLING FROM THE MOVING VEHICLE. AS A RESULT, THE PASSENGER SUSTAINED FRACTURED RIBS. MEDICAL ATTENTION WAS REQUIRED. THE CONTACT MENTIONED THAT THE DOOR WAS TIGHTLY SECURED PRIOR TO THE RELEASE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SOFTWARE WAS UPDATED AND LOCK WAS REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V385000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE PRODUCTION DATE WAS MARCH 14, 2015; HOWEVER, THE AFFECTED VEHICLE'S MANUFACTURED DATE ONLY EXTENDED TO MARCH 9, 2015. ON A SEPARATE OCCASION, THE INSTRUMENT PANEL LIGHTING DIMMED WHILE DRIVING AT NIGHT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.

NHTSA ODI 10883256

I WAS STOPPED AT A LIGHT AND WHEN I WENT TO GO THE CAR WOULD NOT GO INTO DRIVE - IT WOULD ONLY ROLL BACKWARDS. I ROLLED BACKWARDS INTO ANOTHER CAR. AFTER THE ACCIDENT MY CAR WOULD ALSO NOT GO INTO PARK. I HAD TO STAY IN THE CAR WITH MY FOOT ON THE BRAKE UNTIL THE POLICE AND TOW TRUCK ARRIVED. LAND ROVER SAID THEY WERE AWARE OF THE PROBLEM AND APPLIED A SOFTWARE PATCH TO THE VEHICLE TO CORRECT THE PROBLEM WITH THE ELECTRONIC TRANSMISSION. I FEEL THAT THIS IS A POTENTIALLY FATAL CONDITION THAT SHOULD WARRANT A MANDATORY RECALL. LAND ROVER DOES NOT FEEL THAT CONSUMERS SHOULD BE NOTIFIED, AND THE SOFTWARE PATCH SHOULD ONLY BE APPLIED ON A CASE BY CASE BASIS. *TR

NHTSA ODI 10706110