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What 898 owners told NHTSA about the 2015 Kia Soul EV

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (898)Crash / fire / injury (118)Engine (625)Fuel system (78)Electrical system (76)Transmission & drivetrain (62)Engine & cooling (57)Steering (44)Lights (36)Brakes (31)Speed control (31)Airbags (20)

78 of 898 complaints match · Fuel system · clear filters · page 4 of 4

Jan 27, 2016Fuel systemTransmission & drivetrainElectrical system

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT APPROXIMATELY 30 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,600. UPDATED 03/16/16*LJ THE CONSUMER STATED THE DEALER REPLACED THE HIGH PRESSURE FUEL PUMP. HOWEVER, THE PROBLEM HAPPENED AGAIN TWO WEEKS LATER. UPDATED 03/30/16.*JB

NHTSA ODI 10822508

Oct 7, 2015Fuel system

I PURCHASED A 2015 KIA SOUL ON APRIL 11, 2015 FROM PARAMOUNT KIA OF ASHEVILLE NC AND ONLY RECENTLY FOUND OUT THAT IT HAD AN OUTSTANDING SAFETY RECALL(#NHTCA-15V123 OR SC116) PRIOR TO MY PURCHASE. KIA MOTORS HAD NOTIFIED ITS DEALERS ON MARCH 19, 2015 THAT THEY HAD BEEN ISSUED A REPAIR PROCEDURE FOR THIS RECALL WHICH WAS TO BE COMPLETED PRIOR TO SALE OF SAID VEHICLES. THE LETTER STATES "IT IS ILLEGAL TO SELL A VEHICLE WITH AN OUTSTANDING SAFETY RECALL" BUT THIS DEALER SOLD THIS TO ME ANYWAY WITH REGARD FOR MY SAFETY. I BELIEVE THAT FROM THE LACK OF CONCERN I RECEIVED FROM THE DEALER WHEN I CONTACTED THEM ABOUT IT THAT THIS MUST BE A COMMON PRACTICE ON THEIR PART.

NHTSA ODI 10780475

May 10, 2015Fuel system

FROM THE DATE OF PURCHASE UNTIL PRESENT THE VEHICLE HAS A LAG IN ACCELERATION WHEN AUTOMATIC TRANSMISSION SHIFTS FROM FIRST TO SECOND GEAR. THE LAG CAUSES A DANGEROUS CONDITION WHEN PULLING OUT. TOOK IT BACK TO THE DEALER 2 TIMES, AND EACH TIME WAS TOLD THERE WAS NOTHING THEY COULD DO UNTIL A ENGINE LIGHT CAME ON.

NHTSA ODI 10715532

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Working with the data? Download all 898 complaints as CSV · fetched from NHTSA July 28, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2015 Kia Soul EV verdict →