Home · 2015 Kia Soul EV · Complaints

What 898 owners told NHTSA about the 2015 Kia Soul EV

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (898)Crash / fire / injury (118)Engine (625)Fuel system (78)Electrical system (76)Transmission & drivetrain (62)Engine & cooling (57)Steering (44)Lights (36)Brakes (31)Speed control (31)Airbags (20)

118 of 898 complaints match · crash/fire/injury only · clear filters · page 3 of 5

Jan 4, 2021EngineCrash

TL* THE CONTACT'S WIFE OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE CONTACT TOOK HIS VEHICLE IN FOR A RECALL REPAIR. THE NHTSA CAMPAIGN NUMBER: 19V120000 ( ENGINE, ENGINE AND ENGINE COOLING) WAS COMPLETED AT THE DEALER HOLLYWOOD KIA 6011 PEMBROKE RD, HOLLYWOOD, FL 33023 (954) 967-5665 FOR THE ISSUE WITH THE CATALYTIC CONVERTER. THE ENGINE WAS ALSO DAMAGED BUT THE DEALER REFUSED TO REPLACE THE ENGINE BECAUSE THEY SAID THEY FOUND NO CODE INDICATING DAMAGE. THEY ALSO STATED THAT THE VEHICLE HAD A REBUILT TITLE EVENTHOUGH THE OWNER BOUGHT THE VEHICLE BRAND NEW. THE VEHICLE HAD BEEN INVOLVED IN A CRASH AND THE INSURANCE COMPANY DECLARED IT TOTALED. THERE WERE NO INJURIES AND AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE CRASH SITE. THE VEHICLE WAS REAR ENDED WITH DAMAGE TO THE REAR BUMPERS AND TRUNK. THE CONTACT HAD TO SIGN OFF ON THE VEHICLE HAVING A REBUILT TITLE IN ORDER TO RECEIVE A SETTLEMENT CHECK TO REPAIR THE DAMAGES. THE MANUFACTURER GAVE THE CONTACT A CASE NUMBER. THE CONTACT STATED THAT THE RECALL INDICATED THAT THE ENGINE SHOULD BE REPLACED ALONG WITH THE REPAIRS TO THE CATALYTIC CONVERTER BUT THE DEALER REFUSED TO HONOR THE ENGINE DAMAGE PORTION OF THE RECALL. THE VEHICLE WAS UNREPAIRED. THE FAILURE MILEAGE WAS 94,000.

NHTSA ODI 11386426

Dec 14, 2020EngineFire

TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED AS THE CHECK ENGINE WARNING LIGHT APPEARED ON THE INSTRUMENT PANEL. SOON AFTER THE STALL, THE CONTACT NOTICED THAT A WHITE SMOKE BEGAN TO EMIT FROM VEHICLE. SHE IMMEDIATELY EXITED THE VEHICLE AS THE ENGINE SOON CAUGHT ON FIRE. THE FIRE DEPARTMENT WAS CALLED AND THE FIRE WAS EXTINGUISHED. A FIRE REPORT WAS FILED AT THE SCENE. NO INJURIES WERE REPORTED DUE THE FAILURE. DUE TO THE FIRE, THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS DESTROYED. THE DEALER NOR THE MANUFACTURER HAVE YET TO BE MADE AWARE OF THE FAILURE. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 20V750000(ENGINE) WHICH SHE LINKED TO HER FAILURE; HOWEVER, HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.

NHTSA ODI 11383333

Nov 13, 2020EngineFire

TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, SEVERAL WARNING LIGHTS ILLUMINATED AS SHE HAD ATTEMPTED TO MERGE OFF TO THE SIDE OF THE ROAD. ONCE SHE PULLED OVER, SHE SAW SMOKE EMITTING FROM THE ENGINE OF THE VEHICLE. SECONDS LATER, A FLAME BEGAN TO IGNITE WITHIN THE ENGINE, THEREFORE, THE CONTACT AND HER HUSBAND IMMEDIATELY EXITED THE VEHICLE. A STATE TROOPER INITIALLY ARRIVED AT THE SCENE AND ATTEMPTED TO EXTINGUISH THE FIRE WITH HIS EXTINGUISHER; HOWEVER, THE FLAMES GREW QUICKLY WHICH RENDERED THE EXTINGUISHER INEFFECTIVE. THE FIRE DEPARTMENT EVENTUALLY ARRIVED AT THE SCENE AND WAS ABLE TO EXTINGUISH THE FIRE. THE CONTACT WAS UNCERTAIN IF A FIRE OR A POLICE REPORT WAS FILED. NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT TOW YARD WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REQUESTED THE SERVICE HISTORY ON THE VEHICLE. THE CONTACT THEN REACHED OUT TO MATHEWS NISSAN SERVICE(185 HIGHWAY 76 SERVICE BAY ENTRANCE, CLARKSVILLE, TN 37043), WHERE SHE PURCHASED THE VEHICLE, AND THEY WERE ONLY ABLE TO PROVIDE HER RECORDS FROM WHEN THEY CAME INTO POSSESSION OF THE VEHICLE. DUE TO THE LACK OF INFORMATION, THE FAILURE WAS NEVER INVESTIGATED BY THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.

NHTSA ODI 11374545

Nov 11, 2020Body & structureEngineFire

I WAS DRIVING HOME ON THE HIGHWAY FROM DINNER WITH MY FIANCE AND SON WHO'S 10 YEARS OLD DOING ABOUT 65. THE ENGINE FELT LIKE IT WAS STUTTERING SHAKING AND I LOOKED AT MY DASH BOARD AND ALL MY LIGHTS WERE BLINKING. I PULLED OFF THE HIGHWAY AND STARTED TO SMELL SOMETHING BURNING. I GOT OUT AND LOOKED UNDER THE HOOD AND IT WAS ON FIRE. I TOOK OUR SODAS FROM THE CAR FROM THE RESTAURANT TO TRY N PUT IT OUT BUT IT DIDN'T HELP SO I TOLD BOTH MY FIANCE AND SON TO GET OUT OF THE CAR AND WE GOT AWAY FROM IT SO WE DIDN'T GET INJURED AND ALL WE COULD DO IS STAND THERE AND WATCH IT BURN.

NHTSA ODI 11374190

Oct 29, 2020EngineFire

I WAS DRIVING DOWN A COLORADO HIGHWAY WITH MY FAMILY WHEN MY CAR STARTED TO SMOKE. ONCE WE PULLED OVER THE CAR BEGAN TO SMOKE EVEN MORE, AFTER A FEW MINUTES THE FRONT PART UNDER THE HOOD CAUGHT ON FIRE. WE HAD TO QUICKLY EXIT AS THE CAR IMMEDIATELY WAS ENGULFED INTO FLAMES.

NHTSA ODI 11372282

Sep 24, 2020Electrical systemEngineFire

WHILE DRIVING 70MPH ON A HIGHWAY, MY KIA SOUL SPONTANEOUSLY BURST INTO FLAMES UNDERNEATH A STRANGER STOPPED WITH A FIRE EXTINGUISHER LUCKILY. FIRE DEPT SAYS HAD WE NOT USED THE EXTINGUISHER, MY CAR QUITE LIKELY WOULD HAVE EXPLODED. PRIOR TO INCIDENT, I HAD NO WARNING LIGHTS ON, NO OIL LEAK, OIL NEEDED CHANGING SOON BUT WASN'T TOO LOW. THERE WAS NO COLLISION.

NHTSA ODI 11360853

Jun 16, 2020EngineFuel systemFire

I WAS DRIVING WHEN A PUFF OF SMOKE CAME FROM MY ENGINE. MY CAR BEGAN TO STALL AND I PUT THE CAR IN PARK AND WAS ABOUT TO MAKE A PHONE CALL TO MY WIFE WHEN TWO JOGGERS NEARBY YELLED THAT MY CAR WAS ON FIRE. I LEFT THE VEHICLE AND RAN ACROSS THE STREET. THE TOW JOGGERS HAD CALLED 911. THEY TOLD ME THAT MY CAR FIRE WAS STARTED UNDERNEATH MY VEHICLE. *TR

NHTSA ODI 11329139

Jun 15, 2020EngineFire

TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED WHILE DRIVING A PUFF OF SMOKE WAS SEEN COMING FROM THE HOOD AS IT STARTED TO STALL. THE CONTACT STATED THAT NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED THAT A JOGGER ALERTED HIM OF FLAMES COMING FROM UNDERNEATH THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A FIRE DEPARTMENT REPORT WAS FILED. THE CONTACT WAS THE ONLY PERSON IN THE VEHICLE. NO INJURIES WERE SUSTAINED. THE CONTACT STATED THE VEHICLE WAS TOWED TO A TOWING LOT AND DEEMED A TOTAL LOSS. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

NHTSA ODI 11328963

Jun 1, 2020Transmission & drivetrainEngineFire

HAD BEEN DRIVING ON THE HIGHWAY FOR ABOUT 90 MINUTES/90 MILES WHEN WE WERE COMING TO THE SUMMIT OF STEVENS PASS ON HWY 20 EAST-BOUND. THE CAR SUDDENLY STARTED RUNNING ROUGH SO WE PULLED TO THE SHOULDER JUST IN TIME FOR THE ENGINE TO STALL AND ALL DASH LIGHTS TO COME ON. TRIED TO RESTART THE ENGINE WHEN A PUFF OF SMOKE ERUPTED FROM THE ENGINE COMPARTMENT AND A BYSTANDER ALERTED US TO VISIBLE FLAMES. THANKFULLY, A PASSER BY HAD AN EXTINGUISHER AND WAS ABLE TO PUT OUT THE FIRE ALMOST IMMEDIATELY. *TR

NHTSA ODI 11326906

May 16, 2020Body & structureEngineFire

I WAS DRIVING HOME ON THE HIGHWAY AT FULL SPEED (65 MPH) WHEN ALL OF A SUDDEN MY 2015 KIA SOUL + STALLED AND THE CHECK ENGINE LIGHT STARTED TO FLASH AND THEN SMOKE STARTED POURING OUT.... I LOST ALL POWER BUT MADE IT TO THE BREAK DOWN LANE AND TURNED THE CAR OFF. THE CAR STARTED TO FILL UP WITH SMOKE AND I SAW FLAMES COMING OUT FROM UNDER THE HOOD SO I TRIED TO GET AS MUCH STUFF OUT OF MY CAR AS I COULD BEFORE THE FLAMES GOT TOO BIG AND BEFORE I KNEW IT THE WHOLE CAR WAS FULLY ENGULFED BY FIRE. *TR

NHTSA ODI 11324801

Apr 27, 2020Fire

MY CAR ENGINE LIGHT TURNED ON THEN BEGAN TO SMOKE AND STALL OUT WHILE ON THE FREEWAY TT. THEN THE HOOD BEGAN SMOKING RAPIDLY AND LADY CALMING RUSHING TO ME YELLING FOR ME TO GET OUT THE CAR. I ESCAPED THE CAR LEFT THE DRIVER DOOR OPEN, THEN I NOTICED I LEFT MY WALLET AND KEYS IN THERE CAR. I GRABBED MY WALLET AND KEYS OUT OF THE IGNITION. THEN CAR IGNITED IN FLAMES AND ALL DOORS AND WINDOWS LOCKED. THIS INCIDENT OCCURRED ON 4/26/20 @ 3PM.

NHTSA ODI 11322331

Mar 23, 2020EngineFire

AFTER HAVING THE CAT CONVERTER REPLACED BEFORE THE RECALL EVER CAME OUT OR EXISTED THE DEALERSHIP NEVER CHANGED THE REPLACED CAT WHICH WAS AS DAMAGED AS THE FIRST ONE BUT THEN HAD THE ECU UPGRADE DONE AT THE SAME MILEAGE AS THE FIRST ON GOING BAD AND NOW BLEW THE ENGINE AND CAUGHT FIRE!

NHTSA ODI 11318998

Feb 3, 2020EngineFire

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH A KNOCKING SOUND WAS PRESENT COMING FROM THE ENGINE AREA. AFTER STOPPING THE VEHICLE FLAMES WERE PRESENT COMING FROM UNDER THE ENGINE COMPARTMENT. THE FLAMES WERE EXTINGUISHED BY THE OWNER. THE FIRE DEPARTMENT WAS NOT NOTIFIED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER COURTESY KIA OF BRANDON ( 9205 EAST ADAMO DR., TAMPA FL.) WHO DIAGNOSED THAT THE ENGINE PISTON HAD FAILED CAUSING A PUNCTURE TO THE ENGINE WHICH CAUSED OIL TO LEAK ONTO THE ENGINE. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER (13524294) WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE CONTACT INDICATED THAT THE VIN WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER 19V12000 (ENGINE). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 113,000.

NHTSA ODI 11306676

Dec 23, 2019Body & structureEngineFuel systemFire

I'M AWARE OF YOUR INVESTIGATION INTO THE 2015 KIA SOUL. MINE CAUGHT FIRE YESTERDAY MORNING ON I75 IN FL. I WOULD LIKE TO OFFER IT TO YOUR ORGANIZATION FOR INVESTIGATION. IT IS LOCATED: CRICKET'S 13601 US HWY 41 SPRINGHILL FL 34610 THANK-YOU I WILL HELP IN ANYWAY POSSIBLE TO GET THIS PROBLEM SOLVED. CONTACT ME ANYTIME. I WAS DRIVING IN THE MIDDLE LANE WHEN IT HESITATED LIKE IT WASN'T GETTING GOOD GAS FLOW AND WITHIN A MILE IT MADE A HISS AND JUST GOT HEAVY. LUCKILY THERE WAS NO TRAFFIC, I GOT SAFELY OF THE ROAD AND WITHIN 10 MIN IT WAS GONE.

NHTSA ODI 11290929

Dec 13, 2019Body & structureEngineFire2 injuries

I WAS DRIVING MY CAR LATE AT NIGHT HEADING HOME FROM A CONCERT WHEN SMOKE STARTED COMING FROM THE HOOD. I WAS ONLY GOING ABOUT 25MPH AND APPROACHING A STOP SIGN. I IMMEDIATELY STOPPED THE VEHICLE AND NO SOONER THAN. I COULD GET MY DOOR OPEN, IT BURST INTO FLAMES. I HAD ONLY BEEN DRIVING THE CAR ABOUT 5 MINUTES WHEN THIS HAPPENED.

NHTSA ODI 11288842

Nov 24, 2019SteeringSpeed controlBrakesCrash2 injuries

ON THE EVENING OF JULY 22,2019 I WAS LEAVING TARGETS PARKING LOT PUT MY VEHICLE IN REVERSE AND WHEN I PUT IN DRIVE MY 2015 KIA SOUL TOOK OFF. THE RPMS WERE THE HIGHEST IT COULD GO GOING 40 MILES P HOUR IN A BUSY LOT ALL I COULD WAS HONK MY HORN. I TRIED THE BREAKS PUTTING IN PARK AND TURNING THE KEY OFF. MY WIFE AND I WERE IN SHOCK. WE HIT THE CURB FLY ACROSS 3 LANES OF TRAFFIC THE MEDIAN AND HIT TWO CARS. MY WIFE WAS PINNED THERE WAS WHITE SMOKE IN THE CABIN. PEOPLE GOT HER OUT FIRE DEPT CAME. MY WIFE WAS TRANSPORTED TO UCI TRAMA AND I WENT BACK THE NEXT DAY TO CONCERNED FOR MY WIFE RATHER THAN MYSELF. WIFE HAD 8 BROKEN RIBS SEPARATED AND A BROKEN BACK MYSELF 7 BROKEN RIBS AND BLEEDING OF THE BRAIN. ONE HOUR PRIOR APPROX TO THIS ACCIDENT WE WERE NEXT STORE EATING AND WHEN LEAVING TO GO TO TARGET THE ENGINE STARTED MAKING A LOUD CLICKING NOISE I TUNED IT OFF AND WAITED A FEW MINS TRIED AGAIN AND STILL THE SAME NOISE. THEN THE 3RD TIME IT WAS FINE PROCEEDED TO TARGET. ALL MAINTENANCE HAS BEEN DONE AND ON TIME PRIOR TO THIS TERRIBLE ACCIDENT. OUR LIVES HAVE CHANGE DRAMATICALLY

NHTSA ODI 11282007

Aug 22, 2019TiresCrash

TL* THE CONTACT LEASED A 2016 KIA SOUL EQUIPPED WITH NEXEN TIRES, TIRE LINE: CP671, TIRE SIZE: 205-60-R16(NA), DOT NUMBER:021320S2WR2. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE PASSENGER SIDE FRONT TIRE EXPERIENCED A BLOWOUT. THE CONTACT TEMPORARILY LOST CONTROL OF THE VEHICLE AND STRUCK THE CURB THREE TIMES BEFORE THE VEHICLE CAME TO A HALT. THERE WAS NO INJURIES SUSTAINED. THE SPARE TIRE WAS PLACED ON THE VEHICLE AND THE VEHICLE WAS TAKEN TO MICHEL TIRE PLUS (750 NW WASHINGTON BLVD, HAMILTON, OH 45013, (513) 454-6724) TO HAVE A NEW TIRE REPLACED. THE CONTACT WAS INFORMED THAT THE STEEL BELTS ON ALL THE REMAINING TIRES WERE SEPARATED AND ALL THE TIRES NEEDED TO BE REPLACED. THE CONTACT STATED THAT TWO TIRES WERE REPLACED. JEFF WYLER FAIRFIELD-CADILLAC KIA NISSAN (5815 DIXIE HWY, FAIRFIELD, OH 45014, (513) 682-2500) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER KIA WAS CONTACTED AND INFORMED OF THE FAILURE AS WELL AS A COMPLAINT WAS FILED ON KIA'S WEBSITE. THE APPROXIMATE FAILURE MILEAGE WAS 22,337.

NHTSA ODI 11245864

Aug 16, 2019Electrical systemEngineFire

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE WOULD RANDOMLY STALL HOWEVER, MOMENTS LATER THE VEHICLE WOULD RESTART. THE CONTACT ALSO, STATED THAT THE VEHICLE HAS FAILED TO START ON SEVERAL OCCASIONS. IN ADDITION, AN ELECTRICAL BURNING ODOR WAS PRESENT INSIDE THE CABIN AS WELL AS A HUMMING AND A CLICKING SOUND WAS AUDIBLE COMING FROM THE DASHBOARD. NO WARNING LIGHTS WERE ILLUMINATED. THE BATTERY WAS REPLACED BUT THE FAILURES CONTINUED TO OCCUR. THE VEHICLE WAS TOWED TO THE LOCAL DEALER SUN TRIP KIA (6263 SOUTH LUMBER BLVD, ST. LOUIS, MO.) BUT THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.

NHTSA ODI 11244378

Aug 14, 2019EngineFire

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE, DRIVING UP HILL AT 65 - 70 MPH, THE VEHICLE OVERHEATED AND SMOKE EMERGED FROM THE HOOD. THE CHECK ENGINE WARNING INDICATOR LIGHT WAS FLICKERING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS DEBRIS IN THE ENGINE. THE VEHICLE WAS THEN TOWED TO GARDEN GROVE KIA (13731 HARBOR BLVD, GARDEN GROVE, CA 92843) WHERE IT WAS DIAGNOSED THAT THERE WAS A HOLE IN THE SIDE OF THE ENGINE BLOCK BUT, WAS NOT REPAIRED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED WHO STATED THAT THE VEHICLE WAS NOT COVERED UNDER THE WARRANTY NOR THE RECALL NOTICE RECEIVED. THE FAILURE MILEAGE WAS 118,000.

NHTSA ODI 11243904

Jul 30, 2019EngineFire

TL* THE CONTACT OWNS A 2015 KIA SOUL PLUS. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE EXPERIENCED LOSS OF POWER JERKING AS WELL AS SMOKE COMING FROM THE ENGINE WITH THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT IMMINENTLY VEERED TO THE SHOULDER OF THE ROAD TURN THE VEHICLE OFF AND OPEN THE HOOD NO FLAMES. THE CONTACT MENTIONED THAT THE TEMPERATURE GAUGE DID NOT INCREASE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH THE PISTON CONNECTING ROD FAILED AND DISTORTED THE STARTER AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT NEEDED TO TAKE THE VEHICLE TO A KIA DEALER FOR A DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 84,000.

NHTSA ODI 11240622

Jul 22, 2019AirbagsCrash2 injuries

TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT ABOUT 65 MPH, THE VEHICLE CRASHED INTO THE REAR PASSENGER'S BUMPER OF THE VEHICLE IN FRONT WHICH STOPPED ABRUPTLY. NONE OF THE AIR BAGS DEPLOYED. THERE WAS NO WARNING. THE CONTACT SUSTAINED INJURY FROM THE SEAT BELT STRAP ON THE LEFT SHOULDER. THE CONTACT WENT TO AN URGENT CARE THE NEXT DAY. THERE WAS NO POLICE REPORT. THE CONTACT STATED THAT ONE PASSENGER IN THE OTHER VEHICLE SUFFERED A WHIPLASH. THERE WAS NO FURTHER DETAIL ON THE INDIVIDUAL. THE VEHICLE WAS TOTALED AND WAS TOWED TO A BODY SHOP. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS CALLED BUT THE CONTACT WAS NOT CALLED BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.

NHTSA ODI 11233877

Jul 1, 2019EngineFire

TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PULLED INTO A PARKING LOT, THE FRONT OF THE VEHICLE EMITTED SMOKE AND IN NO TIME, BECAME COVERED WITH SMOKE. THE CONTACT STATED THAT WITHIN THIRTY SECONDS, THE FRONT OF THE VEHICLE BECAME ENGULFED WITH FLAMES. THERE WAS NO WARNING, EXCEPT THAT THE CONTACT SMELLED A BURNING RUBBER IN THE PAST, BUT DID NOT MAKE ANYTHING OF IT. THERE WAS NO INJURY. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. BOTH POLICE AND FIRE REPORTS WERE FILED. THE VEHICLE WAS TOTALED AND WAS TOWED TO A TOW YARD. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT SOMEONE WOULD CALL. THE CONTACT WAS NOT CALLED. THE FAILURE MILEAGE WAS APPROXIMATELY 23,997. *BF

NHTSA ODI 11228698

Jun 24, 2019Fire

MY FRIENDS 2015 KIA SOUL CAUGHT FIRE WHILE DRIVING AT HIGHWAY SPEEDS. WE CAN SEE WHERE THERE WAS A RECALL FOR A FAULTY FUEL, I BELIEVE. STRANGELY THOUGH HER VIN WAS NOT INCLUDED IN THE RECALL. THE FIRE STARTED IN THE ENGINE COMPARTMENT AND SHE WAS ABLE TO PULL OFF ONTO THE SHOULDER AND GET OUT BEFORE THE VEHICLE WAS COMPLETELY ENGULFED IN FLAMES. SOMEBODY SHOULD BE INVESTIGATING WHY ALL OF THESE VEHICLES ARE NOT BEING RECALLED.

NHTSA ODI 11222319

Jun 20, 2019Fuel systemFire

JUNE 18, 2019-DRIVING ON HIGHWAY, STARTED TO PASS A SLOW MOVING VEHICLE, PRESSED ACCELERATOR AND IT WOULD NOT GO FASTER AT FIRST, THEN IT DID GO A LITTLE FASTER. I MOVED BACK INTO DRIVING LANE AND PROCEEDED BUT I SLOWED DOWN TO 55 MPH (POSTED SPEED LIMIT 70) . KEPT LOSING SPEED, PUT ON EMERGENCY FLASHERS, AS I WAS EXITING OFF HIGHWAY TO SAFE SPOT SMOKE STARTED BILLOWING FROM BEHIND VEHICLE. STOPPED CAR, AS GOOD WAS OPENED A SMALL FIRE TURNED LARGER. I GRABBED MY FIRE EXTINGUISHER FROM BACK STORAGE COMPARTMENT AND EXTINGUISHED FIRE. TOW TRUCK DRIVER ARRIVED, NEEDING TO MAKE SURE IT COULD BE TOWED WITHOUT A POSSIBLE REIGNITION OF FIRE, HE REMOVED THE COVER AND ASKED ME TO ATTEMPT TO PUT VEHICLE IN NEUTRAL TO BE ABLE TO PUSH IT BACK TO A POSITION TO BE ABLE TO GET IT ON TOW TRUCK. PUSH BUTTON START, TWO PUSH FOR ACCESSORY POSITION. TOW TRUCK DRIVER WITNESSED FUEL SQUIRTING FROM A FUEL LINE NEAR THE FUEL REGULATOR. TOW TRUCK DRIVER COULD ACTUALLY INSERT HIS PEN TOP INTO THE SIZE HOLE THAT IS THERE. VEHICLE TOWED TO CAR DEALERSHIP WHERE WE PURCHASE IT NEW. I AM STILL WAITING TO HEAR IF THE DEALERSHIP WAS ABLE TO GET IT IN THE SHOP THIS WEEK, IF NOT THEY SAID IT WOULD BE MONDAY JUNE 24, 2019. PICTURES ATTACHED. NO INVOICES YET EXCEPT THE TOW INVOICE WHICH I NEED TO SUBMIT TO MY INSURANCE COMPANY FOR REIMBURSEMENT. IN RESEARCHING ANY UNKNOWN RECALLS ON THIS VEHICLE, I FOUND THIS INFORMATION TODAY AND ATTACHED MY SCREENSHOT.

NHTSA ODI 11221484

Jun 19, 2019EngineFire

TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT'S DAUGHTER WAS DRIVING AT APPROXIMATELY 60MPH WHEN THE VEHICLE CAUGHT FIRE UNDERNEATH THE ENGINE. PRIOR TO THE VEHICLE CATCHING FIRE, THE EMISSIONS WARNING LIGHT WAS ILLUMINATED. THE CONTACT CALLED THE LOCAL FIRE DEPARTMENT AND THE VEHICLE TOWED TO A DEALERSHIP (LAKESIDE CHEVROLET 2005 S GOLIAD ST, ROCKWALL, TX 75087, 972-638-8377). A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS CONTACTED SEVERAL WEEKS PRIOR TO THIS EVENT AND WAS TOLD THAT THERE WERE NO RECALLS ON HIS VEHICLE. THE APPROXIMATE MILEAGE ON THE VEHICLE WAS 100,000.

NHTSA ODI 11221170

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Working with the data? Download all 898 complaints as CSV · fetched from NHTSA July 28, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2015 Kia Soul EV verdict →