What 745 owners told NHTSA about the 2015 Kia Sorento Phev

2015 Kia Sorento fire on the 7th I was drive lost brakes and steering and as soon as I stop to get out to check the whole truck went up in flames

NHTSA ODI 11744083

Cut off in middle of the interstate start smoking

NHTSA ODI 11678103

THE PAINT ON MY 2015 KIA SORENTO (SNOW WHITE PEARL) IS PEELING OFF LARGE SHEETS, EXPOSING THE METAL UNDERNEATH. THIS IS A KNOW ISSUE AFFECTING MANY KIA AND HYNDAI VEHICLES. I AM CONCERED IT WILL LEAD TO RUST, SAFETY ISSUES, AND REDUCE VISIBILITY. A PIECE LADED ON MY WINDSHIELD BLOCKING MY VIEW. KIA HAS DENIED REPAIR AND HAS A CASE PENDING MORE RESEARCH. CASE NUMBER IS 25399760. THIS IS CLEARY A MANFACTURER DEFECT HAPPENING TO THIS COLOR ONLY. IT IS PEELING ON THE HOOD AND DOORS AND BACK SIDE. I AM THE ORIGINAL OWNER

NHTSA ODI 11675465

The entire car failed as it caught fire. I wasn't able to break or put the car into park and it rolled to a stop while smoke was coming through the vents. Because of this, my passenger and I exited the vehicle and crossed the expressway while a highway patroller was directing traffic away from the car. Within 2 minutes the car was engulfed in flames. The car is not available for inspection as it was towed away and disposed of. The safety of myself and the passenger were at risk because the entire car broke out in flames and soon exploded. If we stayed in the car for any longer than we did, we would have died. UNKOWN. I do not believe that the vehicle has been inspected. The warning lights all turned on at exactly the same time, about 3-5 seconds before the car completely stopped.

NHTSA ODI 11655958

The contact owns a 2015 Kia Sorento. The contact stated that his vehicle had burst in flames while parked in his drive way. The contact called the fire department, however he was able to extinguish the flames using hand held extinguishers. The contact stated that the damage was contained to the front end of the vehicle, the engine compartment, the fire wall and the passenger front side. The fire department issued a report. The contact had not taken the vehicle to a local dealer. The vehicle was not diagnosed and was not repaired. The contact stated that the vehicle was towed to an impound lot. The manufacturer was not informed of the failure. The contact had searched online and related the fire to NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic) which was associated to his VIN. The failure mileage was approximately 155,000.

NHTSA ODI 11595002

The contact owned a 2015 Kia Sorento. The contact stated while depressing the accelerator pedal to drive inside the garage, the vehicle accelerated to the highest speed unintendedly. The contact depressed the brake pedal continuously, but the vehicle failed to respond. The vehicle pushed a table of home items through the rear wall of the garage, hit several gas pipes, and then landed approximately 6 ft. downhill in the backyard, where it continued to accelerate. The contact then noticed steam coming out from underneath the hood and the vehicle stopped. The air bags did not deploy. The contact was able to drive up the backyard hill and enter the residence. The contact did not sustain any injuries. The vehicle was towed and totaled. A police report was not filed. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 32,042.

NHTSA ODI 11593440

The contact owned a 2015 Kia Sorento. The contact stated that the vehicle was driven to a store, and when the vehicle was turned off, the contact saw smoke and fire coming from the hood. The contact went into the store to get a fire extinguisher and bystanders used their fire extinguishers and attempted to extinguish the fire. The Fire department extinguished the fire. There were no occupants in the vehicle. No injuries were sustained. The contact stated that all vehicles were moved away from the fire, however, one vehicle was not moved. The contact stated that the vehicle was not on fire and it was unknown if there was damage to the vehicle. There were no occupants in that vehicle. There was a fire department report filed. There was a police report filed. The vehicle was destroyed. The vehicle was towed to the contact's residence. The contact discovered the NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic), however, the contact was not notified that their VIN was included. The manufacturer was made aware of the failure. The failure mileage was approximately 147,000.

NHTSA ODI 11587406

I was on the highway with my family, when we started to smell smoke,and the car began to slow down I proceeded to get off the highway to pull over to the side the of the road oil light came on and some more signal came on .so my son told me to open the hood it was dark so I could not find the latch so he bent his head down and that’s when he seen fire he told everyone to get out the car.!,,,and we got away from the car that’s when the whole car blew up.very dramatic night in which I had my grand babies,the fire fighter believes it was electric all,my insurance I missed my payment day..so I had no insurance and I have no car.

NHTSA ODI 11575588

Steering column separated while on cruise control at 70mph

NHTSA ODI 11572672

The contact owns a 2015 Kia Sorento. The contact stated that while driving at approximately 50-55 MPH, he heard an abnormal popping sound and the vehicle spontaneously caught on fire. The contact was able to pull off the highway. The contact stated that he could see flames under the hood. The contact called 9-1-1 however, by the time the Emergency Services arrived on the scene, the fire was independently extinguished. The contact stated that the fire started in the engine compartment. The engine was previously replaced at 85,000 miles. The check engine warning light was occasionally illuminated and then disappeared on the vehicle. A Police report was filed. The Fire Department also arrived on the scene. There were no reported injuries. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 155,565.

NHTSA ODI 11521639

traveling back from Panama City Beach, on 10/14/2022 Florida with a destination of [XXX]. At approximately 2:15pm, I had to pull off on the median of interstate 65 North bound at mile marker 123 in Greenville, Alabama due to mechanical failure of my 2015 Kia Sorento. The vehicle was smoking/caught fire and had become inoperable. I had my kids get out A.S.A.P. A good citizen called for help. Two Law enforcement cars and a fire engine arrived. Due to the trauma it caused on my kids a police officer provided transportation for us to the Quality Inn Hotel in Greenville, Alabama. Later that evening we ordered a pizza from Papa John’s for something to eat (receipt information included along with bank transaction page). We attempted to leave Greenville, Alabama and return home in a rental car while repairs were done to the Kia. We were informed by Enterprise rental in Greenville, Alabama that they were closed over the weekend and would not have anything available until Monday, October 17th, 2022. Unfortunately Enterprise Rental was the only rental car business in Greenville, Alabama and we would be stuck at the Quality Inn until Monday, October 17th, 2022. It was at that point that Amy my father drove down from Ringgold, GA to pick my kids up and take them home while I waited for repairs to be done to the Kia or to get a rental car, whichever would come first. On Monday, October the 17th, I was informed that repairs to the 2015 Kia Sorento would be prolonged. I then obtained a rental car from Enterprise Rental in Greenville, Alabama , and I continued onto to my original destination towards Ringgold, GA. I arrived at our intended destination late on the night of October 17th, 2022. During our trip home, we were advised that the 2015 Kia Sorento would be towed to Brewbaker Kia at 222 Eastern Blvd, Montgomery, AL 36117. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11517824

My friend was driving my car this am and an unknown driver ran the stop sign on a side street off from Stuyvesant and hit my vehicle my friend proceeded to get out my vehicle to exchange ins with the other driver as she declined my friend tried contacting me numberous times by FaceTime and phone when I finally answered the FaceTime she snapped a picture of the back of her vehicle as she was proceeding to leave I told my friend I will contact the police department to do a report because we have her license plate number and car as well

NHTSA ODI 11494361

SC197 completed 11/06/2020, SC212 completed 07/272021. recently found brake fluid leak results on my garage floor several times, but not after each use of vehicle? Also having to replace brake light bulbs often ,because apparently one will fail and all remaining stay on as if one was riding the brake pedal?

NHTSA ODI 11482333

Engine caught fire while driving out of state with family on highway. Recall notice said to repair only if ABS light turns on. Light never appeared. Kia refusing to repair/replace engine.

NHTSA ODI 11481958

Motor shuts down completely disabling the car electronically. I lose my brakes and my steering. In February 2020, I almost died driving the vehicle the car engine seized while driving and was replaced by KIA. I never received an itemized bill from Dealership they stole the rental from my private driveway to and stole $5,000 and my belongings from the vehicle. One June 29.2021 I almost died again driving the car. The New Engine shuts down and I lose breaks and steering and hit an animal trying to get off the road for safety since I no longer have breaks to my vehicle. The animal ripped off my undercarriage and dented my radiator. The car was smoking and the engine would start and when driven 50 feet keep shutting down and locking no breaks no power no steering becoming a hazard to myself and others. I have had no resolve with any dealership I have been to 4 different Kia dealerships and The Hyundai Certified Pre Owned Used Car Sales Dealer I purchased the car from. Instead of helping me and not placing my life and other lives in danger. I was threatened, antagonized, slandered, Defamed, and Had the police called to remove me because I refused to commit a crime and set my car on fire like the Dealership told me to do. I need help.

NHTSA ODI 11426547

car re-experienced power loss and steering failure as previously reported to NHTSA ID: 11244200. this time we narrowly missed a tree and only the right passenger tire made an impact on side of the road/mountain. side curtain airbags deployed I have been in contact with Kia about the ongoing issues repairs were made previously under warranty. car was returned with engine power loss/ intermittent loss of power and unresponsive steering. my son required 2 stitches. and my military injuries have been aggravated. Car insurance claim started after the incident. the symptoms have been intermittent and dealership refused the car yesterday stating an open case with kia pending a buyback. car has been towed to a geico authorized repair facility for inspection and repair.

NHTSA ODI 11423162

As soon as I pulled it off the lot within a few months I had some stalling where it would only go 30 mph I was pushing down on the gas full blown and then all of a sudden it would jerk and then it would go again I took it to the dealership the first time in 2016 and I told him that and they said they couldn't help me there was nothing wrong with it so I said okay second time and did it I took it back there and said there's something wrong do some testing they did some testing nothing. I was doing 70 mph and it jerked on me it slowed all the way down to 30mph by it self a semi I just passed I ended up hitting the milepost marker went through four lanes of traffic that semi almost hit me and killed me $10,000 worth of damage to my car I told guys need to figure this out. Kia they said nothing was wrong with it I got the body damage fixed I had full coverage. I went in again and told them there's something wrong with this vehicle they said it was fine so then I drove it for about a year it kept stalling but then it caught on fire smoke started coming out of the engine compartment as I was driving and my gauges went crazy went all the way to hot so I pulled over . I jumped out another person pulled over that was coming the opposite way and yelled get away from the car just in case it blow up it was white smoke at first and then it started turning into black smoke it was burning something had to sit there for hours we called Kia told him to come get it engine had caught on fire. Kia then said theyre replacing engine they did the inspection at no time did they tell me there were any recalls. It took all that for them to finally help me. I bought a new car for a reason I spent over $32,000 for this reliable car I wouldn't take it on a trip it's unsafe my headlights go out all the time I'm sick of buying bulbs so I don't drive at night. I need a new vehicle I got one of the bad seeds kia had yet to say there in the wrong. I am still waiting for them to help 4 years now

NHTSA ODI 11420744

TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT THEIR SON WAS DRIVING AT 55 MPH AND STOPPED AT A RED LIGHT WHEN THE CONTACTS SON PROCEEDED TO DRIVE AFTER THE LIGHT TURN GREEN, THEY SAW SMOKE COMING FROM UNDERNEATH THE FRONT HOOD OF THE VEHICLE. THE CONTACTS SON PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACTS SON AND HIS GIRLFRIEND GOT OUT OF THE VEHICLE AND ANOTHER DRIVER PULLED OVER STATED THEY SAW FIRE COMING FROM THE REAR UNDERNEATH OF THE VEHICLE. THE OTHER DRIVER HAD A FIRE EXTINGUISHER AND EXTINGUISHED THE FIRE FROM THE UNDERNEATH THE FRONT HOOD AND UNDER THE VEHICLE. NO WARNING LIGHT ILLUMINATED FROM THE VEHICLE. NO ONE WAS INJURED, THE FIRE DEPARTMENT DID ARRIVE TO THE SCENE BUT THERE WAS NO FIRE REPORT FILED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE NEXT DAY THE CONTACT CALLED THE LOCAL DEALER MARTIN KIA (289 E CLEVELAND AVE, NEWARK, DE 19711 PHONE: (302) 738-5200) AND HAD THE VEHICLE TOWED TO THE DEALER WHERE THE CONTACTS INSURANCE COMPANY INSPECTED AND DIAGNOSED THE FAILURE AS MECHANICAL FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000.

NHTSA ODI 11405056

TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE SMOKE WAS PRESENT COMING FROM UNDER THE HOOD. UPON INSPECTION IT WAS DETERMINED THAT THE BRAKE FLUID WAS LEAKING ONTO THE EXHAUST MANIFOLD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER CORAL SPRINGS KIA LOCATED AT 9330 W ATLANTIC BLVD, CORAL SPRINGS, FL 33071 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE VEHICLE WAS RECENTLY INSPECTED UNDER THE NHTSA RECALL CAMPAIGN NUMBER 20V519000(SERVICE BRAKES) BUT THE FAILURE HAD OCCURRED AFTER THE RECALL INSPECTION WAS PERFORMED. THE FAILURE MILEAGE WAS 224,000. *JS

NHTSA ODI 11387686

TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT HE WAS STOPPED AT A STOP SIGN. ANOTHER VEHICLE MADE A VERY WIDE TURN AND CRASHED AT 60 MPH INTO THE DRIVER'S SIDE BETWEEN THE DRIVER AND PASSENGER DOORS. NONE OF THE AIR BAGS DEPLOYED WITH THE COLLISION. A POLICE REPORT WAS FILED. THE CONTACT AND HIS SON WERE TAKEN TO HOSPITAL LATTER ON. THE CONTACT HAD WHIPLASH AND HAD A HEADACHE AND HIS INFANT SON HAD A SWOLLEN FACE FROM HITTING THE SIDE OF HIS CAR SEAT WITH BRUISES. THE CONTACT'S WIFE AND DAUGHTER WERE NOT INJURED. THE CONTACT WENT TO A MILITARY HOSPITAL SINCE HE WAS ON ACTIVE DUTY. THE VEHICLE WAS TOTALED WITH DAMAGE TO THE DRIVER'S SIDE REAR PASSENGER DOOR BEING SMASHED IN , THE TIERODE WAS SNAPPED. THE REAR TIRE ON THE PASSENGER'S WAS SMASHED FROM THE TOP INWARD AND THE TIRE ON THE PASSENGER'S SIDE WAS PUSHED OUTWARD. THE DEALER AND THE MANUFACTURER WERE NOT YET NOTIFIED. THE WRECK WAS TOWED FROM THE CRASH SITE. THE FAILURE MILEAGE WAS 69,000.

NHTSA ODI 11383959

TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE REAR DRIVERS SIDE WHEEL HAD MALFUNCTION AND WOULD NOT TURN CAUSING THE DRIVER TO LOOSE CONTROL OF THE STEERING AND CRASH. DURING THE CRASH THE VEHICLE ROLLED OVER MULTIPLE TIMES. THE DRIVER SUSTAINED A FRACTURED SPINE, HEAD, NECK AND CHEST INJURIES. THE VEHICLE WAS DESTROYED AND TOWED AWAY. A POLICE REPORT WAS TAKEN AT THE SCENE. THE LOCAL DEALER MORRIE MAZDA LOCATED ADDRESS: 2329 S PRAIRIE VIEW RD, CHIPPEWA FALLS, WI 54729 AND THE MANUFACTURER WERE BOTH NOTIFIED OF THE INCIDENT. THE FAILURE MILEAGE WAS 80,000.

NHTSA ODI 11375369

I PURCHASED THE 2015 KIA SORENTO NEW IN THE YEAR OF 2014 FROM THE KIA DEALERSHIP LOCATED IN MERIDIAN, MS. SINCE THE PURCHASED... MY GOODNESS, I'VE HAD AIRBAG SYSTEM ISSUES, ELECTRICAL ISSUES WITH MY LIGHTS, THE ELECTRONIC OUTLETS FOR DEVICE INPUT, CONTROL PANEL ON STEERING TO MAKE ACCESSING THE RADIO AND PHONE; THE BUTTONS ALWAYS JAM WITH THE SLIGHTEST TOUCH!! LAST BUT DEFINITELY NOT LEAST THE MOTOR HAS A RECALL AS OF TODAY'S DATE 09/2020. PLUS THE TRANSMISSION JERKS IN GEAR AND I'M TOLD THAT THAT WAS BECAUSE OF THE OLD MOTOR DEFECTS.., BUT NOW THAT THE MOTOR HAS BEEN REPLACED AND THE TRANSMISSION IS WORSE!! THE FACT I'VE BEEN GOING TO DEALERSHIP EXPRESSING MY ISSUES AND NOTHING IS BEEN DONE OTHER THAN NOW BEING TOLD, MA'AM YOU'RE OUT OF WARRANTY! THAT I NEED TO COME OUT OF POCKET $2,200 FOR THEY'RE NEGLIGENCE. SOUNDS LIKE IT'S TIME FOR ME TO RETAIN AN ATTORNEY!!!

NHTSA ODI 11353332

TL* THE CONTACT OWNS A 2015 KIA SORENTO THE CONTACT STATED WHILE DRIVING 65 MPH THE VEHICLE STALLED ON MULTIPLY OCCASIONS. THE CHECK ENGINE LIGHT WAS ILLUMINATED. ADDITIONALLY, THERE WAS AN ABNORMAL ODOR OF FUEL DETECTED INSIDE AND OUTSIDE THE VEHICLE. THE VEHICLE WAS TOWED TO KIA DOWNTOWN LOS ANGELES (1945 S FIGUEROA ST, LOS ANGELES, CA 90007 (888) 425-6349) WHERE IT WAS DIAGNOSED THAT THE ENGINE AIR FILTER EXCHANGE HOSE AND ENGINE HOSE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THERE WAS ALSO A COOLANT LEAK THAT COULD HAVE IGNITED A FIRE. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE REOCCURRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 85,786.

NHTSA ODI 11325584

WAS DRIVING DOWN INTERSTATE AT 65 AND FELT LIKE HIT A WALL ME AND MY 2 CHILDREN'S HEAD FLEW FORWARD CAR WENT DOWN TO 15 MPH AND RPMS SKYROCKETED WOULD NOT GO OVER 15 PULLED OVER TO SIDE OF ROAD SHUT OFF CAR AND LET SIT RESTARTED CAR WOULD NOT GO OVER 15 MPH OR SHIFT NO LIGHTS EVER ILLUMINATED ON DASHBOARD AND STILL HAVE NOT WILL BE GETTING TOWED MONDAY AS THIS HAPPENED ON SATURDAY NIGHT

NHTSA ODI 11220374

TL* THE CONTACT OWNED A 2015 KIA SORENTO. WHILE THE CONTACT'S VEHICLE WAS AT A COMPLETE STOP AT A RED LIGHT, ANOTHER VEHICLE FAILED TO STOP AND REAR ENDED THE CONTACT'S VEHICLE. THE CRASH PUSHED THE CONTACT'S VEHICLE INTO THE INTERSECTION. THE DRIVER'S SEAT SEPARATED FROM THE BASE AND CAUSED THE DRIVER'S SEAT TO MOVE BACKWARDS AND FORWARD, CAUSING THE DRIVER'S BODY TO STRIKE THE REAR PASSENGER AND DRIVER'S SEAT RAILINGS, THE DRIVER'S WINDOW, DRIVER'S DOOR, AND DASHBOARD. THE DRIVER SUFFERED INJURIES TO THE NECK, HEAD, AND FACE. THE CONTACT WAS SEATED IN THE FRONT PASSENGER SEAT AND SUFFERED SEAT BELT BRUISES AND LOWER BACK PAIN. THE DRIVER AND PASSENGER SIDE AIR BAGS FAILED TO DEPLOY. THE DRIVER REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO A COLLISION SHOP. A POLICE REPORT WAS FILED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

NHTSA ODI 11129315