What 48 owners told NHTSA about the 2015 Kia Cadenza

While driving on the freeway my rearview mirror suddenly came down causing a Crack across the windshield. "Recall on windshield"So I looked up recalls seen there is one for a loosening windshield. I took it to the dealership he said that couldn't happen and there is no way he can take windshield off to find out due to it being cracked. It's obviously the reason why. I can feel cold air when driving on freeway driverside top of windshield now that it's cold out. I was sent on my way. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11500241

I received recall notice dated 5/13/22 (NHTSA Recall #: 22V158). I have taken to KIA dealership multiple times as the recall was for front windshield glass which needs to be removed & reattached with sufficient primer. It leaks every time it rains causing the leather on dashboard to swell up with water and going down into the entertainment system which no longer works. Ed Voyles KIA service dept. determined there was no leak and marked my Recall as Repaired! It still leaks, not fixed. I called the Consumer Assistance Center for KIA America who gave me Case # [XXX] but I've never spoken with anyone in the Consumer Affairs Dept. I have been put on hold for 2 hrs., 1.5 hrs & today, 1.4 hrs., each time being disconnected. I tried taking to another dealer but was told my file was marked Repair Complete with date of 9/13/22. It is not fixed and I have no help from KIA. Please help me! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11490871

The windshield on my car is loose and leaky - water leaks in during rain and wind noise at moderate speeds. I can push from the inside and separate the windshield from the vehicle with minimal effort. There is NHTSA Recall 22V158 for Kia windshield separation on 2014-2016 Cadenzas. I took the vehicle to 2 different Kia service centers and called Kia Consumer Assistance Center, and I still cannot get them to fix this issue. This is a family car and my young children travel in it and it is not safe. please help.

NHTSA ODI 11488764

4/2019 at 34,038 miles front drivers side spring broke while backing out of driveway. It was towed to dealer and repaired. A day or two later after driving from NY to NC the passenger side spring broke. Again car was towed to dealer. Parts were back ordered and car was in shop for approximately 2+ months before it was finally repaired. Was told it was faulty materials. Was fixed under warranty. This is a known issue in Cadenza forums online. One of many.

NHTSA ODI 11470133

Faulty back up camera. This is the second time in 4 years it needs replacing. The screen is black but occasionally the lines will be there. I had it replaced at dealer the first time. And while at dealer for the recall of windshield they told me it would be over $800 to replace camera again. I did not have it replaced

NHTSA ODI 11469765

The contact owns a 2015 Kia Cadenza. The contact stated while driving approximately 45 MPH, the vehicle drove over a small bump in the roadway and the windshield popped out. The contact pulled over safely and set the windshield back into place. The vehicle was taken to the local dealer. The contact researched online and became aware that the VIN was included in NHTSA Campaign Number: 22V158000 (Visibility). The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 104,000.

NHTSA ODI 11466846

The contact owns a 2015 Kia Cadenza. The contact stated that upon cleaning the interior side of the windshield, she noticed that the windshield was unsteady. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 22V158000 (Visibility) as the VIN was not included. The vehicle was not yet diagnosed or repaired. The failure mileage was approximately 130,000.

NHTSA ODI 11461682

The contact owns a 2015 Kia Cadenza. The contact stated that while at a stoplight, he became aware that the windshield was not properly secured. The contact had not taken the vehicle to a dealer to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The contact referenced NHTSA Campaign Number: 22V158000 (Visibility) as a possible solution to the failure. The failure mileage was 52,304.

NHTSA ODI 11461288

Major concern for the safety of my passengers, myself, and anyone around my vehicle if a frontal crash was to happen. This is due to the lack of seal/adhesive holding the windshield to the vehicle. Started as small puddling on the floormats in the front and has since progressed. While attempting to clean the inside of my windshield I noticed movement to find there is absolutely nothing holding the windshield to the body of the vehicle aside from the weight itself. My concern is; if an accident was to occur, there would be no way to know where my passengers (if they were to slip out from the seatbelts) or myself would go. The same goes for the windshield and the potential unknown damage or death it is capable of causing. Talked to the dealer on the phone and was told its not a common issue and surprised this site has only one complaint because if you can check any of the cadenza forums online you'll quickly see that probably most if not all of these cars will or have already had this issue. Which is very alarming due to the very low numbers per year (less than 10k) that were available to the US market. So since I purchased my car used; the great warranty they pride themselves on was no longer in affect since it gets shortened to a term of the amount of years and mileage the average person takes to pay a vehicle off and once it's no longer titled to the original owner the warranty is pretty much expired and kia is no longer responsible.

NHTSA ODI 11451480

The contact owns a 2015 Kia Cadenza. The contact stated that the front windshield was loose and could be pushed out. The vehicle was taken to the local dealer but, vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 51,000.

NHTSA ODI 11433323

2015 Kia Cadenza. Consumer writes in regard to illuminated ABS and ESC warning lights and broken coil springs. THE CONSUMER STATED THE VEHICLE WAS REPAIRED.

NHTSA ODI 11417572

MY KIA K900 WOULD NOT START WITH LESS THAN 2 YEARS ON THE BATTERY, I WAS TOLD IT'S NORMAL WEAR AND TEAR SO I PAID NEARLY $700 TO REPLACE IT. I HAVE A HAD A HOST OF ELECTRICAL ISSUES OVER THE YEARS AND MOST RECENTLY, MY CARD WOULD NOT TURN OFF. I WAS TOLD BY THE DEALER HA I ALSO NEEDED A NEW BATTERY WITH IT BEING LESS THAN 2 YEARS REPLACED. THEY HAVE HAD MY CAR FOR OVER 2 WEEKS, THEY REFUSE TO RETURN MY CALL.

NHTSA ODI 11287179

TL* THE CONTACT OWNS A 2015 KIA CADENZA. WHILE DRIVING 30 MPH, THE VEHICLE SEIZED WITHOUT WARNING. THE VEHICLE WOULD NOT IMMEDIATELY RESTART. THE CONTACT WAITED APPROXIMATELY TWO MINUTES AND THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO RICK CASE KIA (14500 W SUNRISE BLVD, SUNRISE, FL 33323, (954) 715-7580) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.

NHTSA ODI 11279908

2015 KIA CADENZA PANORAMIC SUNROOF SPONTANEOUSLY EXPLODED WHILE DRIVING ON THE HIGHWAY. SOUNDED LIKE A BOMB EXPLODED IN THE CAR AND THERE WAS NO EXTERNAL OBJECT INVOLVED.

NHTSA ODI 11279519

I WAS DRIVING HOME FROM WORK TUESDAY EVENING, THEN I NOTICED MY HEAD LIGHTS FLICKER TWICE. I THOUGHT NOTHING OF IT THEN THEY SUDDENLY SHUT OFF. I FLIPPED THE SWITCH BACK AND FORTH UNTIL IT TURNED ON. THEN 5 MINUTES INTO THE DRIVE THEY COMPLETELY SHUT OFF AGAIN BUT THIS TIME THEY NEVER CAME BACK ON. I HAD TO DRIVE 10 MINUTES TO MY HOUSE WITH MY HAZARDS. I GOT PULLED OVER BUT LUCKILY MY BROTHER IS A COP AND I WAS ABLE TO PROVIDE HIS GOLD CARD AND GOT A PASS FROM A TICKET. THE NEXT DAY I CHECKED ALL THE RELAYS AND FUSES IN THE CAR HOPING ONE HAD BURNT OUT, BUT THAT WAS A NEGATIVE. I SCHEDULED MY APPOINTMENT WITH KIA AND IT TURNED OUT THE MULTI FUNCTION SWITCH ASSEMBLY WAS FAULTY. IT STOPPED SENDING THE SIGNAL OUT TO TURN THE HEADLIGHTS ON. I ASKED WHAT COULDVE CAUSED IT AND THEY DIDNT KNOW, POSSIBLY A MANUFACTURE DEFECT LIKE THE K900 RECALLS. I ASKED IF THE CADENZA HAD THE RECALL THEY SAID NO, THEY CAN SWITCH OUT THE ASSEMBLY WHICH COST ME $500+ BECAUSE I WAS OUT OF WARRANTY. MY LUCK!!! WHICH I STILL THINK THIS IS A SAFETY ISSUE THAT SHOULD BE RESOLVED BY THE MANUFACTURES/ DEALERS NOT OUT OF THE CUSTOMERS EXPENSE.

NHTSA ODI 11222347

WHILE DRIVING HOME MY VEHICLE BEGAN TO SMOKE AND LEAVE FUMES WITHIN THE CAR. I PULLED THE VEHICLE IMMEDIATELY TO INSPECT TO FIND THAT MY KICKPLATE WAS ON FIRE FROM BELOW THE KICKPLATE. I PULLED THE PANEL OFF AND DOUSED OUT THE FLAME. NOW WITH THE VEHICLE HOME I DO NOT FEEL SAFE DRIVING THIS VEHICLE KNOWING SOMETHING LIKE THIS IS EVEN REMOTELY POSSIBLE.

NHTSA ODI 11207099

WE NOTICED THAT WHEN WE WOULD CLOSE OUR CAR DOORS IT WOULD MAKE A LARGE POPPING SOUND AND WE REALIZED THAT IT WAS THE WINDSHIELD. I TOUCHED IT AND WHEN I DID IT LIFTED FROM THE CAR. THE WINDSHIELD IS NOT SECURED TO THE CAR! I HAVEN'T HAD THE CAR A YEAR YET AND IT IS STILL UNDER WARRANTY. I HAVE SCHEDULED AN APPOINTMENT WITH KIA TO HAVE THIS REPAIRED.

NHTSA ODI 11153441

WAS DRIVING DOWN A BUSY LOCAL ROAD WHEN OUT OF NO WHERE, I HEARD A LOUND EXPLOSION. I LOOKED AT THE REAR VIEW MIRROR THINKING SOMETHING HAD CRASHED INTO THE BACK WINDSHIELD, BUT THERE WAS NOTHING. I GOT OUT TO CHECK THE CAR AND NOTICED A HUGE HOLE IN MY SUNROOF. THE GLASS HAD SHATTERED AND PIECES WERE EVERYWHERE. I CALLED KIA TO SEE IF IT WOULD BE COVERED UNDER WARRANTY, BUT THEY TOLD ME THAT THEY'VE NEVER COME ACROSS SOMETHING LIKE THIS. I EVEN SHOWED THEM MANY SOURCES ONLINE OF PEOPLE COMPLAINING ABOUT THE SAME EXACT ISSUE AND THEY STILL FAILED TO ACKNOWLEDGE THE DEFECT. IT WAS CLEARLY DUE TO TOO MUCH PRESSURE FROM HOW THE CAR WAS DESIGNED AND BUILT AS THE SUNROOF WAS CONCAVING UPWARDS. CLEARLY A SAFETY HAZARD WHILE DRIVING DUE TO THE LOUD, UNEXPECTED EXPLODING SOUND AND WORST CASE, COULD'VE CAUSED INJURY WITH GLASS FALLING EVERYWHERE HAD MY SUNROOF BEEN ACTUALLY OPEN.

NHTSA ODI 11114680

WHEN I AM DRIVING HOME JUST A MILE AWAY FROM HOME I HEARD A POP NOISE SIMILAR TO A BALLOON AND MY KIDS WITH ME AND I ASKED THEM DID THEY HAVE ANY BALLOONS WITH YOU ALL . THEY SAY NO AND HEARD THE SAME NOISE AND I WAS THINKING MAY BE THE TIRE POPPED BUT I DIDN'T FEEL ANYTHING IN MY STEERING WHEEL . THEN I STARTED HEARING WIND NOISE COMING INTO THE CAR. THEN I REALIZED THE SUNROOF MUST HAVE EXPLODED. I GOT TO MY HOUSE AND GOT OUT CHECK IT OUT FIND ITS STARTING CRACK ALL OVER THE FRONT MOON ROOF. I COULD HEAR IT'S SLOWLY CRACKING WITH SUEAKY NOISE WITH PRESSURE AND ITS LIFTING SLIGHTLY OVER ITSELF. WE ARE SAFELY CONE OUT OF THE CAR BEFORE THE GLASS CAME DOWN.I HAVE HEARD SIMILAR PROBLEMS WITH KIA SORENTO BUT NEVER WITH CADENZAS.NOW I SEE THE PROBLEM OF USING TEMPERED GLASS IT SEEMS VERY DANGEROUS THEY ARE VERY SHARP. I CONTACTED KIA AND THEY SAID WILL CALL BACK IN 2 DAYS AND THEY CALLED BACK BUT I COULD COULDN'T PICK UP, NO ONE ANSWER MY RETURN CALL I AM WAITING FOR 4 DAYS NOW FOR A SOLUTION TO THIS.

NHTSA ODI 11066923

TL* THE CONTACT OWNS A 2015 KIA CADENZA. AFTER INCLEMENT WEATHER, THE CONTACT NOTICED WATER IN THE TRUNK OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT THE DETAILS OF THE DIAGNOSIS COULD NOT BE PROVIDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 10896365

TL* THE CONTACT OWNED A 2015 KIA CADENZA. WHILE THE VEHICLE WAS BEING OPERATED, THE FRONT SEAT PASSENGER NOTICED SMOKE AND A BURNING ODOR COMING FROM THE AIR VENTS. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND EXITED BEFORE THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND WAS DEEMED DESTROYED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000.

NHTSA ODI 10877062

WHILE DRIVING DOWN A STRAIGHT PATH ON AN INTERSTATE AT ROUGHLY 70 MPH, THE SUNROOF OF THE VEHICLE EXPLODED WITH A SOUND LIKE A BOMB GOING OFF. THE DEALER IS CLAIMING THE EXPLOSION WAS CAUSED BY A DIMPLE IN THE ROOF OF THE CAR CAUSED BY A ROCK OR AN OBJECT THAT HIT THE CAR AT SOME POINT. HOWEVER, THE DEALERSHIP - AND ONLINE RESEARCH - SHOWS THAT THERE HAVE BEEN MULTIPLE INSTANCES OF SUNROOFS EXPLODING IN THIS MAKE/MODEL/YEAR OF KIAS BUT NO RECALL HAS BEEN REGISTERED AS YET.

NHTSA ODI 10839935

UPON PRESSING ENGINE PUSH BUTTON START A STRONG ODOR OF GASOLINE FILLED THE CABIN COMPARTMENT DURING IDLING WHILE THE CAR WAS IN PARK. THE ENGINE STARTED AS NORMAL WITH NO INDICATION OF MALFUNCTION. AS CAR WAS PUT INTO DRIVE AND DRIVEN A SHORT DISTANCE LESS THAN 500 FEET FROM MY STARTING POINT THE GASOLINE ODOR WAS OVERPOWERING IN THE CABIN COMPARTMENT AND THE CAR WAS UNABLE TO CLIMB A SMALL INCLINE IN THE ROAD AND THE ENGINE WAS NOT ABLE TO PROVIDE SPEED OVER 5 MPH. I WAS ABLE TO TURN THE CAR AROUND AND RETURN HOME. THE CAR WAS THEN DRIPPING GASOLINE FROM UNDER THE ENGINE COMPARTMENT WHEN PARKED AT THE ORIGINAL STARTING POINT AND A PUDDLE OF FUEL WAS OBSERVED ON THE ROAD WHEN THE CAR WAS TOWED AWAY TO THE DEALERSHIP. THE CAR WAS PURCHASED TWO MONTHS AGO AND ONLY 1,322 MILES WERE ON THE ODOMETER. A SLIGHT ODOR OF GASOLINE FILLING THE ENGINE COMPARTMENT BEGAN A FEW DAYS PRIOR AND AN APPOINTMENT WAS SCHEDULED WITH THE DEALERSHIP TO HAVE THE CAR INSPECTED UNFORTUNATELY THE CAR MALFUNCTIONED BEFORE THE SERVICE INSPECTION DATE. NO INJURY OCCURRED TO ME ONLY ENVIRONMENTAL HAZARD WITH FUEL LEAKING THE ENTIRE TOW TO DEALERSHIP. WOULD LIKE FOR NO HARM TO COME TO OTHERS IF PROBLEM NOT AN ISOLATED ISSUE. NO WORD FROM DEALERSHIP ON DIAGNOSTIC ISSUE. WILL UPDATE WHEN DIAGNOSTICS ARE AVAILABLE. *JS

NHTSA ODI 10661857