What 1,344 owners told NHTSA about the 2015 Jeep Grand Cherokee Trackhawk

THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE'S ELECTRONIC THROTTLE CONTROL SYSTEMS WAS INOPERABLE. UPON STOPPING AND RELEASING THE BRAKE THE VEHICLE LUNGES FORWARD ACCELERATING SUDDENLY TO 20 MILES PER HOUR. WHEN PLACE IN REVERSE THE VEHICLE AND RELEASING THE BRAKE THE VEHICLE LUNGES AS WELL. ADDITIONALLY, WHEN THE CHECK ENGINE LIGHT AND ELECTRONIC THROTTLE CONTROL INDICATOR LIGHT IS ON, AFTER LUNGING, THE VEHICLE WILL NOT ALLOW YOU TO ACCELERATE BEYOND 30 TO 40 MPH AFTER THE INITIAL LUNGE. I HAVE HAD TWO INCIDENTS THAT HAVE DAMAGED MY CAR. IT ONLY HAPPENS WHEN THE VEHICLE IS IN DRIVE OR REVERSE MAKING IT UNSAFE TO OPERATE.

NHTSA ODI 11259008

AT A PATIENTS HOME. JEEP WAS PARKED, APPROXIMATELY 10 MINUTES WENT BY AND ONE OF THE PEOPLE IN THE HOME STARTED YELLING MY VEHICHLE WAS ROLLING BACKWARDS. THE DRIVEWAY IS FLAT SURFACE. IT MANAGED TO TAKE OUT A FENCE AND DAMAGE THE BACK END OF MY JEEP. LUCKILY ANOTHER PERSON IN THE HOME WAS ABLE TO RUN AMD JUMP IN IT BEFORE IT HIT TREES GOING DOWN A LARGE HILL.

NHTSA ODI 11233536

MY FAMILY (1 YEAR OLD, 4 YEAR OLD, DOG, WIFE, AND I) WERE DRIVING FROM NC TO NY. WE STOPPED OUTSIDE OF ERIE SO I COULD GET SOME FOOD AND MY WIFE COULD WALK THE DOG. FOR A FEW MINUTES SHE TOLD BY THE CAR WITH THE DOOR OPEN WALKING THE DOG WHILE I GOT FOOD. WE GOT BACK IN THE CAR AND SHE SAID SOMETHING SMELLED FUNNY. I LOOKED AROUND AND SAW NOTHING SO WE HEADED BACK ON I-90. AS SOON AS WE GOT ON THE HIGHWAY WE SAW SMOKE AND PULLED OFF IMMEDIATELY. WE GOT THE KIDS AND DOG OUT AWAY FROM THE JEEP AND I WENT BACK TO SEE WHAT WAS GOING ON. I NOTICED NOW THE BACK SEAT WAS SMOKING AND REALIZED IT WAS THE PILLOW THAT MY WIFE HAD PUT BY HER FEET. IN THE LITTLE AMOUNT OF TIME THAT THE PILLOW WAS DOWN THERE WITH THE DOOR OPEN IT CAUGHT THE PILLOW ON FIRE WHICH THEN CAUGHT THE DOGS BED ON FIRE. I REPLACED THE LIGHT AND CHECKED IT AND NOTICED WITHIN SECONDS IT GET BURNING HOT AND THERE IS NO COVER OR PROTECTION FROM THIS BULB AT ALL.

NHTSA ODI 11231934

WHILE DRIVING IN STOP AND GO TRAFFIC I WAS STOPPED WITH MY FOOT IN THE BRAKE PEDAL THE ENGINE STARTED REVVING INTO HIGH RPMS THE CAR STATED SURGING AND THE BRAKES WOULDN'T STOP THE CAR. I REAR ENDED THE VEHICLE IN FRONT OF ME. *JS

NHTSA ODI 11220926

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE PARKING THE VEHICLE WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE LUNGED FORWARD AND CRASHED INTO ANTHER VEHICLE WITHOUT WARNING. THE AIR BAG DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS SLIGHTLY DAMAGED, BUT WAS DRIVEN TO RUSS DARROW CHRYSLER DODGE JEEP MILWAUKEE (888-497-8363, LOCATED AT 7676 N 76TH ST, MILWAUKEE, WI 53223). THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE; HOWEVER, THE COMPUTER SYSTEM WAS UPDATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,060. *AS *AS

NHTSA ODI 11205099

VEHICLE FIRE - WHILE DRIVING MY 2015 JEEP GRAND CHEROKEE ECODIESEL, THE VEHICLE LOST POWER ON A CITY STREET AND SPONTANEOUSLY CAUGHT FIRE. THE FIRE QUICKLY FILLED THE CABIN WITH CHEMICALS AND SMOKE. THERE WERE NO WARNING SIGNS AND LUCKILY, DUE TO THE COLD TEMPERATURES, THE FIRE WAS PUT OUT BEFORE MYSELF AND THE OTHER OCCUPANT WERE BURNT UP IN THE CAR. AFTER TWO WEEKS OF INVESTIGATIONS BY THE DEALERSHIP AND FIAT CHRYSLER, THERE IS STILL NO DETERMINATION OF THE CAUSE. THE CAR WAS PURCHASED NEW AND LESS THAN THREE YEARS OLD AND THE TIME OF OCCURRENCE. *DT*JB *DT *DT *TR *DT *TR*JB

NHTSA ODI 11180179

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE CONTACT WAS REVERSING THE VEHICLE OUT OF A PARKING SPACE, THE PASSENGER SIDE HEADREST DEPLOYED WITHOUT WARNING OR AN IMPACT. THE CONTACT'S WIFE WAS INJURED AND HOSPITALIZED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 46,000. *DT*JB

NHTSA ODI 11164731

FRONT SEAT PASSENGER HEADREST BURST WHILE DRIVING!JUST PICKED MY MOM UP FROM THE AIRPORT SHE IS COMPLAINING OF HEADACHE! IT WAS SO LOUD IT SCARED ME I WASN'T SURE WHAT HAD HAPPENEF THEN MY MOM SAID IT FELT LIKE SOMETHING HIT HER IN THE HEAD! I THOUGHT SOMEONE SHOT AT MY CAR!!! I PULLED OVER AND NOTICED THE HEADREST WAS COMPLETELY DISLODGED.I AM VERY CONCERNED IF IT HAPPENS TO ME IBEOULD LOSE CONTROL OF MY CAR !! THIS WAS VERY SCARY AND I HOPE MY MOM IS OKAY!!!

NHTSA ODI 11161484

TAKATA RECALL -PASSANGER HEADREST RESTRAINT DEPLOYED WHILE CAR WAS IN PARK NOT MOVING WITHOUT ANY SORT OF IMPACT. HEADREST HIT PASSENGERS HEAD AND DISTORTED PASSENGERS HEAD-CAUSE DISTORTION AND MINOR NECK PAIN.

NHTSA ODI 11154636

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 75 MPH, THE DRIVER'S SEAT HEADREST EXPLODED. THE CONTACT STATED THAT A FRAGMENT OF THE HEADREST STRUCK THE DRIVER IN THE BACK OF THE HEAD. THE CONTACT STATED THAT THE HEADREST WAS DESIGNED AS A PREVENTATIVE SAFETY MEASURE AGAINST THE WHIPLASH EFFECT DURING A REAR END COLLISION. THE CONTACT STATED THAT THE HEADREST ACTUATOR FRACTURED INTO PIECES, WHICH CAUSED THE HEADREST TO STRIKE THE CONTACT IN THE HEAD. THE CONTACT EXPERIENCED PAIN IN THE BASE OF THE HEAD, BUT DID NOT RECEIVE MEDICAL ATTENTION. GENGRAS CHRYSLER DODGE JEEP RAM (460 CONNECTICUT BLVD, EAST HARTFORD, CONNECTICUT 06108, (860) 289-0246) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY FOR REPAIRS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.

NHTSA ODI 11152554

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SMOKE ENTERED THE CABIN OF THE VEHICLE WITHOUT WARNING. THE CONTACT TURNED OFF THE VEHICLE AND NOTICED SMOKE COMING FROM THE HOOD AND HEADLIGHTS. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.

NHTSA ODI 11142915

I WAS DRIVING MY 2015 JEEP GRAND CHEROKEE 70MPH ON THE HIGHWAY WHEN MY ACTIVE FRONT HEADREST DEPLOYED. NO COLLISION OR ACCIDENT OCCURRED. MY NECK IS SORE NOW, BUT NO MEDICAL ATTENTION WAS REQUIRED.

NHTSA ODI 11140803

1- SURROUND SOUND IS AUTO TURN TO STAY ON. WHEN TURN OFF NO ANY EFFECTS. 2- SOME NOISE COME IN DRIVER SIDE FROM DASH OR ENGINE ROOM. THIS NOISE LIKE AIR SOUND FROM AIR PUMP EVERY 10 TO 25 SEC WITH SYNCHRONOUS SMALL SOME EFFECT IN RPM.

NHTSA ODI 11130720

NHTSA: I HAVE BEEN IN AND AROUND THE TIRE BUSINESS MOST OF MY LIFE IN 2015 I PURCHASED A JEEP GRAND CHEROKEE WITH 20' WHEELS AND TIRES. IN DECEMBER OF 2017 I LITERALLY GOT BLOWN OFF THE ROAD INTO A DITCH SEVERELY DAMAGING MY VEHICLE. I BELIEVE THERE SHOULD BE A CERTAIN PRESSURE PER SQUARE INCH FACTOR ON WIDE TIRES AS MINE OBVIOUSLY DID NOT KEEP ME ON THE ROAD AND THEY WERE HEAVILY SIPED WINTER RATED TIRES. I RECENTLY REPLACED THEM WITH AN OVERSIZE TIRE WITH A HIGH VOID TO RUBBER RATIO THAT PUTS MORE PRESSURE PER SQUARE INCH ON THE TREAD. I ALSO EXPERIENCED HYDROPLANING IN SLUSH DURING THE WINTER. SIMPLY TO ADVOCATE FOR KEEPING QUALITY TIRES TO STAY SAFE IS NOT ENOUGH. ONE OF THE BIGGEST HOAXES UPON THE AMERICAN PEOPLE IS AL ALL SEASON TIRE. THERE IS NO WAY THEY WILL MATCH THE HARD PACKED SNOW AND ICE SAFETY OF A DEDICATED ICE AND SNOW TIRE. THANKS FOR LISTENING. [XXX] ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ODI 11115530

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS NOT INJURED; HOWEVER, THE DRIVER OF THE OTHER VEHICLE SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TOWED. THE CONTACT CALLED AN UNKNOWN DEALER, BUT THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000.

NHTSA ODI 11114484

WHILE DRIVING ABOUT 15/20MPH PASSENGER SIDE AHR(ACTIVE HEADREST) DEPLOYED WITHOUT ANY COLLISION OR SUDDEN BREAKING. CAUSED MY WIFE'S HEAD TO HIT THE DASHBOARD FOLLOWED BY AN EXTREMELY LOUD 'POP' NOISE THAT ALMOST CAUSED ME TO CRASH BECAUSE WORRIED ABOUT THE 'BANG' AND MY WIFE. I AM NOT THE FIRST WITH HIS ISSUE AND JEEP/CHRYSLER SAYS THAT THEY CANNOT FIX! MY VEHICLE IS A 2015 GRAND CHEROKEE THAT I PURCHASED IN APRIL WITH 22K MILES AND THIS HAPPEN LAST WEEK WITH MY VEHICLE HAVING ROUGHLY 27K MILES. PLEASE HELP!

NHTSA ODI 11110851

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, A POLICE OFFICER INFORMED THE CONTACT THAT THERE WERE FLAMES UNDERNEATH THE VEHICLE. THE VEHICLE WAS PULLED OVER AND THE FIRE EXTINGUISHED ON ITS OWN WHILE THE OFFICER WAS LOOKING FOR A FIRE EXTINGUISHER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM BOISE (222 S AUTO DR., BOISE, ID 83709, (208) 514-0835). THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS SAFE TO DRIVE TO HIS DESTINATION OF DENVER, CO. THE VEHICLE WAS THEN TAKEN TO THE LARRY H. MILLER CHRYSLER JEEP DODGE RAM 104TH DEALER (1800 W 104TH AVE, THORNTON, CO 80234, 720-907-0928). THE CONTACT WAS INFORMED THAT THE MANUFACTURER WOULD SEND AN INVESTIGATOR TO INVESTIGATE THE MATTER. THE INVESTIGATOR STATED THAT THE FAILURE WAS CAUSED BY AN EXTERNAL FACTOR. THE VEHICLE WAS THEN TAKEN TO AUTONATION CHRYSLER JEEP BROADWAY (5445 S BROADWAY, LITTLETON, CO 80121, 303-578-6103) WHERE THE TRANSMISSION COVER AND THE TRANSMISSION FLUIDS WERE REPLACED. THE TECHNICIAN ALSO STATED THAT THE ORIGINAL GASKET FOR THE TRANSMISSION COVER WAS REPLACED AS WELL TO ELIMINATE A FIRE HAZARD. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.

NHTSA ODI 11109634

I'VE NOTICED THAT MORE THAN 90% OF MY VISIBLY IS OBSTRUCTED BY THE WINDSHIELD FRAME, DOOR FRAME AND MIRROR. THERE IS A MAJOR BLIND SPOT, MAKING THIS VERY DANGEROUS TO VIEW ONCOMING TRAFFIC, OR A PEDESTRIAN.

NHTSA ODI 11098052

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE PARKED, THE VEHICLE INDEPENDENTLY ROLLED AWAY AND CRASHED INTO A PARKING SIGN AND A BUILDING. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 337-98083. THE FAILURE MILEAGE WAS 20,000.

NHTSA ODI 11091424

I PUT MY CAR IN PARK IN THE GARAGE, GOT OUT OF MY CAR AND IT STARTED TO BACK UP ON ME, BENDING THE DOOR BACK AND LOOSENING THE HINGE BUT GETTING CAUGHT ON THE WALL. I WAS ABLE TO JUMP BACK IN AND STEP ON THE BRAKE, THE CAR SHIFTER HAD SLIPPED BACK INTO REVERSE. I HAD MY CAR FIXED AS THE DOOR WAS UNSTEADY. I THEN RECEIVED A RECALL ON THAT PARTICULAR PART AND SENT IN ALL MY INFORMATION BUT WAS DENIED COVERAGE. I AM VERY ANGRY ABOUT THIS AND REQUEST A SUPERVISOR TO CALL ME. I HAD THE SHIFT FIXED AT A LOCAL JEEP DEALERSHIP SINCE THEN.

NHTSA ODI 11088884

I WAS STOPPED AT A STOPLIGHT. WHEN THE LIGHT TURNED GREEN AND I ACCELERATED, MY VEHICLE WENT IN REVERSE. I QUICKLY SWITCHED THE GEAR BACK TO "DRIVE," BUT OVERCOMPENSATED AND REAR ENDED THE CAR IN FRONT OF ME. THIS HAS HAPPENED BEFORE. THE GEAR ON MY JEEP IS OVERLY SENSITIVE AND FLIPS FROM "DRIVE" TO "REVERSE" TO "NEUTRAL" WITHOUT MY NOTICE (I.E., IF MY ELBOW HITS IT). THIS IS A BIG SAFETY ISSUE, AS IT HAS RESULTED IN ACCIDENTS. *TT *CN

NHTSA ODI 11075421

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE SHIFTER INDEPENDENTLY SHIFTED OUT OF PARK AND RESULTED IN A REAR END COLLISION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS PREVIOUSLY TAKEN TO FOLSOM LAKE CHRYSLER DODGE JEEP RAM (12545 FOLSOM BLVD, FOLSOM, CA) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). SINCE THE REPAIR, THE CONTACT HAD NOT SEEN A DIFFERENCE IN THE PERFORMANCE OF THE SHIFTER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS TOWED, BUT WAS NOT DESTROYED. THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.

NHTSA ODI 11054933

ABOUT 10 MILES INTO MY TRIP, ON INTERSTATE 81 ON STRAIGHT ROADWAY, DRY PAVEMENT; SPEED 63 MILES PER HOUR; MY VEHICLE BEGAN TO LOOSE POWER AND MY SPEED WAS DECREASING. I PULLED TO THE SIDE OF THE ROAD AND MY VEHICLE WENT BLACK. I NOTICED SMOKE ON THE PASSENGER SIDE OF CAR COMING FROM UNDER THE HOOD. WITHIN MINUTES THE FRONT OF MY CAR WAS ENGULFED IN FLAMES. VEHICLE HAD APPROX. 16,700 MILES ON IT. UNKNOWN CAUSE.

NHTSA ODI 11047625

ON 10/21/19 MY 2015 JEEP GRAND CHEROKEE LIMITED MOUNT FUNCTIONED. WHILE TRYING TO SLOWLY BACK UP MY CAR IN A GARAGE THE VEHICLE SEIZED ALL DASHBOARD LIGHTS WENT OUT INCLUDING BACK UP CAMERA SCREEN. ONLY ONE LIGHT APPEARED BEFORE IMPACT WITH A POLE WHICH WAS THE SERVICE TRANSMISSION LIGHT. MY FOOT WAS OFF THE GAS WHEN IT JOLTED BACKWARDS INTO A LARGE POLE. THIS HAS HAPPENED MULTIPLE TIMES WHERE THE CAR WOULD SEIZE OR ACCELERATE INTO FIRST GEAR. IT HAS DONE THIS WHEN MY FOOT WASN'T ON THE GAS PEDDLE ASWELL. I CONTACTED SAFFORD JEEP IN SPRINGFIELD VA THREE TIMES ABOUT MY CONCERN. NOTHING WAS CORRECTED NOW I HAVE BEEN IN AN ACCIDENT WITH VERY BAD VEHICLE BODY DAMAGE. CHRYSLER HAS DONE NOTHING AND WILL NOT GIVE ME ANY ANSWERS ON THE SATUS OF THEIR INVESTAGATION. THIS HAS NOW COST ME OUT OF POCKET BECAUSE THEY WANT TO DRAW THIS OUT AS LONG AS POSSIBLE.

NHTSA ODI 11041716

OUR 2015 GRAND CHEROKEE WAS PARKED IN A STORE PARKING LOT, IN PARK BUT RUNNING. THE SHIFT INDICATOR SHOWED IT IN PARK WHEN MY FIANC EXITED THE JEEP SHE WENT INTO THE STORE,SOMEONE CAME IN AND INDICATED THAT THE JEEP WAS GOING CRAZY. THE JEEP HAD SHIFTED ITSELF INTO REVERSE, DROVE AROUND THE PARKING LOT TWICE AND FINALLY CRASHED INTO A TREE. CALLS TO FIAT/CHRYSLER HAVE BEEN LESS THAN HELPFUL BUT THEY HAVE TOLD US THAT AN INSPECTOR WILL BE COMING TO LOOK AT THE JEEP AND NOT TO DRIVE IT IN THE MEAN TIME. THIS IS A PROBLEM THAT FIAT/CHRYSLER IS AWARE OF SINCE THERE IS AN OPEN RECALL DEALING WITH THIS ISSUE BUT UNFORTUNATELY THEY WON'T PAY FOR A RENTAL OR PROVIDE A LOANER VEHICLE WHILE WE WAIT FOR AN INVESTIGATOR TO LOOK OVER THE JEEP.

NHTSA ODI 11010489