What 1,344 owners told NHTSA about the 2015 Jeep Grand Cherokee Trackhawk

THE DRIVERS SIDE HEADREST RETAINING MECHANISM FAILED WHILE WE WERE DRIVING DOWN THE ROAD. IT WAS A VIOLENT EVENT, THAT HIT ME IN THE BACK OF THE HEAD WHEN IT HAPPENED. THIS COULD REALLY CAUSE SOMEONE TO LOSE CONTROL OF THEIR VEHICLE. WE WERE ON A SURFACE STREET AND THANKFULLY NOT ON THE FREEWAY. WE HAD JUST FILLED UP WITH GAS AND HAD JUST TURNED RIGHT ONTO THE ROAD, MAYBE WENT 100 YARDS AND THAT IS WHEN IT BLEW. WE HAD JUST DRIVEN ABOUT 150 MILES PRIOR TO GETTING GAS.*DT

NHTSA ODI 11416015

I HAVE BEEN HAVING TROUBLE PUTTING FUEL IN MY CAR SINCE I BOUGHT IT. I WAS TOLD THAT THIS WAS JUST A PROBLEM WITH JEEP GRAND CHEROKEE XJ. BECAUSE IT IS DIFFICULT TO FUEL UP, TWICE I HAVE SPRAYED FUEL ALL OVER MYSELF AND ONCE I HAD THE RENTS MYSELF WITH WATER. MY WARNING LIGHT IS A NOW ON . NOW THE CAPLESS FUEL CAP ASSEMBLY CAME OFF WHILE I WAS FEELING. THIS IS VERY DANGEROUS. I DON'T KNOW IF I CAN FEEL UP ANYMORE MAKING THE CAR USELESS UNTIL REPAIRED

NHTSA ODI 11400243

IT WAS FREEZING OUTSIDE, BUT NOT ICY ON THE ROAD. WELL LIT. I WAS NOT IN A RUSH. CAR WAS IN EXCELLENT SHAPE UP UNTIL THEN. I WAS GOING ~10 PMH DOWN THE INSIDE PARKING GARAGE DRIVEWAY. HAD TO PULL TO THE RIGHT DUE TO CAR COMING UP PARTIALLY ON MY SIDE. SCRATCHED THE SIDE WALL. ONCE THAT HAPPENED, THE CAR ACCELERATED OUT OF CONTROL. BRAKES DIDN'T REACT. ONLY WAY TO STOP THE CAR BEFORE RUNNING INTO OTHER CARS OR EVEN PEOPLE WAS STEERING THE CAR INTO THE WALL FRONT ON. THE CAR FINALLY STOPPED, THE WALL BROKE DOWN. THE AIRBAGS DIDN'T GO OFF, THE BRAKE ASSISTANCE SYSTEM DIDN'T KICK IN. FORTUNATELY NOBODY WAS HURT, BUT COULD HAVE EASILY HAPPENED. THE CAR IS A TOTAL LOSS. I WAS NOT UNDER THE INFLUENCE OF DRUGS AND DON'T HAVE A SEIZURE DISORDER. WITNESSED EVERY SINGLE SECOND FULLY AWAKE AND AWARE.

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WHILE DRIVING DOWN THE FREEWAY MY ENGINE SHUT ITSELF OFF AND WENT INTO NEUTRAL. I NOTICED A LOT OF SMOKE/STEAM COMING OUT OF THE BACK OF MY CAR. I PULLED MY CAR OVER TO THE SHOULDER AND STOPPED IT. I OPENED THE HOOD TO SEE IF I COULD SEE WHAT THE ISSUE WAS BUT WAS UNABLE TO IMMEDIATELY SEE THE ISSUE. THERE WAS A LOT OF STEAM/SMOKE COMING OUT OF THE HOOD. I GOT BACK IN MY CAR TO CALL AAA FOR A TOW AND WHILE ON THE PHONE I NOTICED AN ORANGE GLOW FROM THE ENGINE COMPARTMENT. I IMMEDIATELY HUNG UP AND CALLED 911. THEN GOT ALL MY BELONGINGS OUT OF THE CAR AND AT THIS POINT THE FIRE HAD ENGULFED THE FRONT OF THE CAR. CHP AND FIRE DEPARTMENT SHOWED UP. THE CAR IS A TOTAL LOSS.*DT*JB

NHTSA ODI 11395307

THIS 2015 JEEP GRAND CHEROKEE ECODIESEL HAS AN OPEN RECALL FOR THE EGR SYSTEM (RECALL W79). ON DECEMBER 29, 2020, THE MALFUNCTION INDICATOR LIGHT CAME ON. I CALLED THE DEALER (TURNERSVILLE JEEP) FOR AN APPOINTMENT ON MONDAY, JANUARY 4, 2021. THE FIRST AVAILABLE APPOINTMENT WAS ON TUESDAY, JANUARY 12 2021. THIS DEALER KEPT THE VEHICLE UNTIL FRIDAY, JANUARY 15. THIS DEALER DECLINED TO REPAIR THE EGR SYSTEM UNDER THE W79 RECALL, BUT DID REPLACE ALL FUEL INJECTORS AND THE FUEL TUBES AFTER FINDING THE FUEL INJECTORS RESTRICTED. THIS DEALER THEN CLEARED THE DTC P026C-00 AND PERFORMED A STATIONARY REGENERATION. I PICKED THE VEHICLE UP AT 5:15 PM ON FRIDAY, JANUARY 15, 2021 AND PROCEEDED TO ROAD TEST THE VEHICLE. AFTER ABOUT 75 MILES OF DRIVING, I SUFFERED A EXTEME AND SUDDEN LOSS OF POWER AT APPROXIMATELY 7:30 PM; THE DASH INDICATORS INCLUDED THE MALFUNCTION INDICATOR LAMP, AN ERROR REGARDING THE THROTTLE BODY, AND AN ERROR THAT THE OIL PRESSURE WAS LOW. AS I COASTED TO A STOP, SMOKE BEGAN TO RAPIDLY POUR FROM THE HOOD COVER AND BEGAN TO ENTER THE CABIN THROUGH THE HVAC VENTS. I VACATED THE VEHICLE IMMEDIATELY AND UNDER SOME DURESS. THE SMOKE CONTINUED TO BILLOW FROM THE ENGINE AREA OF THE VEHICLE AND I COULD SEE IT CONTINUE TO ENTER THE CABIN. AT APPROXIMATELY 9:00 PM ON JANUARY 15, THE VEHICLE WAS DELIVERED BY FLATBED TO PELLEGRINO JEEP. I SPOKE WITH THE PELLEGRINO JEEP SERVICE DEPARTMENT ON SATURDAY, JANUARY 16, 2021, BUT THEY WERE UNABLE TO PROVIDE A COMMITMENT TO EXAMINE THE VEHICLE. I OPENED CASE #78239258 WITH FCA (JEEP) US LLC CUSTOMER SERVICE. AS OF JANUARY 20 AT 11:30 AM, I DO NOT HAVE FEEDBACK ON THIS CASE. THE DEALER HAS ALSO PROVIDED NO COMMITMENT TO EXAMINE THE VEHICLE. I BELIEVE THIS VEHICLE SUFFERED A FAILURE DUE TO THE INABILITY OF FCA AND IT'S DEALERS TO REMEDIATE RECALL W79.

NHTSA ODI 11389005

I WAS TRAVELING AT A 60MPH SPEED ON A HIGHWAY WHEN I NOTICED THAT MY OIL TEMP LIGHT CAME ON AND READ 285 DEGREES IN MY OPTIONS LIST YET THE STATIONARY OIL TEMP READ IN THE MIDDLE. I PULLED OVER, LET THE ENGINE COOL, CHECKED THE OIL AND COOLANT (ALL FINE). AFTER 45 MINUTES, IT COOLED TO ABOUT 130 DEGREES, SO I CONTINUED ON. I DROVE ABOUT A MILE WHEN IT HEATED BACK UP AGAIN, THE JEEP JERKED, SMOKE STARTED TO COME OUT OF THE ENGINE, AND IT TURNED OFF. I LUCKILY WAS ABLE TO TURN INTO A PARKING LOT BEFORE IT DIED. SINCE I WAS OUT OF STATE TRAVELING AND IT WAS LATE IN THE EVENING, I NEEDED TO FIND A PLACE TO STAY IF MY JEEP WOULD START (IT DID). I FOUND A HOTEL 3 MILES AWAY FROM MY LOCATION. THE ENGINE HAD COOLED, I HAD OPENED THE HOOD AND SAW NO DAMAGE. I DROVE 35MPH FOR THE 3 MILES AS I WATCHED THE OIL TEMP CLIMB. I MADE IT TO THE HOTEL, WAS PARKING WHEN THE CABIN FILLED WITH SMOKE. I OPENED THE WINDOWS, SHUT OFF THE JEEP AND GOT OUT. I DID SEE FLAMES COME OUT OF THE HOOD AND SOMETHING ON FIRE FELL FROM UNDER THE ENGINE AREA. I CALLED 911. SOMETHING IN THE ENGINE COMPARTMENT ACTUALLY PUT THE FIRE OUT BEFORE THE FIRE DEPARTMENT ARRIVED. THEY STILL PROCEEDED TO DOUSE THE ENGINE AND DISCONNECT THE BATTERY. I THEN FOUND OUT THERE WAS A RECALL (W79) ON THE 2015 ECODIESEL JEEP GRAND CHEROKEES FOR THE (ERG) EXHAUST GAS RECIRCULATION COOLERS THAT ARE SUSCEPTIBLE TO THERMAL FATIGUE. THIS CAN CAUSE THE COOLER TO CRACK, ALLOW PREHEATED, VAPORIZED COOLANT TO INTERACT WITH OTHER HYDROCARBONS AND AIR IN THE SYSTEM THAT MAY LEAD TO A VEHICLE FIRE. THIS RECALL WAS NOT SCHEDULED TO OFFICIALLY BE RELEASED UNTIL DECEMBER 31, 2020. 20 DAYS AFTER MY JEEP FIRE.

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SHORTLY AFTER I TURNED RIGHT, WHILE LEAVING A PARKING LOT AT LOW SPEED, OUT OF THE BLUE I WAS FORCEFULLY HIT IN THE BACK OF MY HEAD. I PULLED OVER IN CONFUSION TO ASSESS WHAT HAD HAPPENED. THERE WERE NO FLYING OBJECTS IN THE CAR, NOR OTHER CARS BEHIND ME, AS I BRIEFLY WONDERED IF I HAD BEEN REAR-ENDED. UPON LEAVING MY VEHICLE, I IMMEDIATELY SAW THAT THE HEADREST WAS SPLIT OPEN, AND WAS THE CAUSE OF THE HARD SMACK ON THE HEAD.

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THE FIREWALL INSIDE ENGINE COMPARTMENT HAS HEAT DAMAGE FROM EXCESSIVE HEAT COMING FROM ENGINE AREA NEAR TURBO. IT APPEARS THERE MAY HAVE BEEN FIRE. POTENTIAL FIRE HAZARD. DEALER WANTS TO CHARGE ME TO DIAGNOSE AND ENGINE IS STILL UNDER WARRANTY. I CALLED FCA CUSTOMER CARE AND THEY SAID THERE IS NOTHING THEY CAN DO ABOUT DEALER CHARGE NEVER THOUGHT IT IS WARRANTY ITEM.*DT THE CONSUMER PROVIDED PHOTOS. *TR

NHTSA ODI 11365119

THE PASSENGER ACTIVE HEAD RESTRAINT DEPLOYED UNEXPECTEDLY AND JOLTED MY WIFE'S HEAD HURTING HER NECK WHICH IS STIFF AND SORE. THE CAR WAS PARKED ON CITY STREET AND MY WIFE JUST STEPPED IN AND SAT DOWN WHEN THE HEAD RESTRAINT DEPLOYED. THE TWO HOOKS INSIDE THE HEAD RESTRAINT APPEAR TO BE DEFECTIVE. ONE HOOK BROKE COMPLETELY OFF, AND THE OTHER IS CRACKED AND BARELY ATTACHED TO THE HEAD RESTRAINT.*DT*JB

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DRIVING HOME FROM WORK ENGINE LOST POWER SMOKED A LITTLE THEN BURST INTO FLAMES ON A CITY STREET 3:45PM.*DT*DT*JB*JB

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THE HEADREST OF THE FRONT PASSENGER UNEXPECTEDLY BURST OPEN WITHOUT ANY CRASH WHILE DRIVING.*DT PASSENGER DID NOT RECEIVE ANY INJURIES. HEADREST HAS NOT BEEN REPLACED.*JB

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THE DRIVER'S SIDE HEAD REST EXPLODED OPEN WHILE I WAS DRIVING ON THE STREET AFTER MAKING A RIGHT TURN. GAVE ME SEVERE NECK PAIN. I FIRST THOUGHT SOMEONE REAR ENDED ME CAUSE THE NOISE WAS SO LOUD. SO I PULLED INTO A PARKING LOT AND FOUND NO ONE HIT ME LOOKS LIKE THE HEADREST MALFUNCTIONED AND EXPLODED OPEN.

NHTSA ODI 11341969

WHILE DRIVING IN A STRAIGHT LINE AT ABOUT 35 MPH THROUGH A CITY PARK, THE DRIVER HEAD REST BLEW OPEN AND HIT ME IN THE BACK OF THE HEAD. THERE WAS NO ACCIDENT OF ANY KIND OR POTENTIAL REASON FOR IT TO BLOW OPEN. IT WAS A LOUD POPPING SOUND AND STRONG BLOW TO THE BACK OF MY HEAD. I STOPPED TO ACCESS THE SITUATION AND SAW THAT THE DRIVER HEAD REST HAD POPPED OPEN. I CALLED FIAT CHRYSLER THE NEXT DAY TO FILE A CLAIM. THEY ARE IN THE PROCESS OF HAVING THE VEHICLE REPAIRED AT THEIR COST. I AM STILL EXPERIENCING WIP LASH PAIN 3+ WEEKS LATER AND PLAN OF SEEING A DOCTOR ASAP.

NHTSA ODI 11339715

THE CAR WAS TURNED OFF, PARKED IN MY DRIVE WAY. MY SISTER AND I WERE TALKING (I WAS OUTSIDE OF THE CAR- SHE WAS SITTING IN THE PASSENGER SEAT) WITH THE CAR DOOR OPEN. ALL OF A SUDDEN THE HEADREST FLEW OUT AND HIT HER IN THE HEAD.*DT*JB*TR

NHTSA ODI 11329752

I WAS DRIVING ON THE HIGHWAY WHEN MY HEADREST AIRBAG DEPLOYED FOR NO REASON. IT SMACKED ME IN THE BACK OF THE HEAD. THERE WAS NO IMPACT FROM MY VEHICLE HITTING ANYTHING & NO SUDDEN BRAKING. IT POPPED AND SMACKED ME IN THE BACK OF MY HEAD. I WAS ON MY CELL PHONE AT THE TIME BUT IT WAS SITTING IN MY CUP HOLDER & I WAS USING MY AIRPODS. *TR*DT CONSUMER STATED HE HAS A STIFF NECK AND MAYBE A CONCUSSION BUT DID NOT SEE A DOCTOR. VEHICLE HAS BEEN REPAIRED.*JB

NHTSA ODI 11323997

CANT BELIEVE THIS HAPPENED TO ME IN MY 2015 JEEP SRT ALSO TODAY! WHY DOES THIS DEFECT GO WITHOUT A RECALL FOR ALL JEEP OWNERS? WHILE DRIVING TO DROP MY DAUGHTER OFF TO HER MOMS, MY PREGNANT GIRLFRIEND GETS SMACKED I THE BACK OF HER HEAD! STARTLED HER FOR A SECOND AND SAYS SHES STILL FEELS LIKE SHES GOT A HEADACHE FROM IT. THANKFULLY THIS DIDNT HAPPEN WHILE SHE WAS DRIVING BECAUSE THAT DEFINITELY COULD HAVE RESULTED IN AN MAJOR ACCIDENT CAUSING INJURY OR DEATH! I AM THE SECOND OWNER ON THIS JEEP SO I HAVE NO WARRANTY! I INSPECTED THE HEADREST WHEN I GOT HOME TO FIND THE PLASTIC TABS THAT HOLD THE METAL ROD FROM DEPLOYING THE HEADREST ARE BROKEN WITH THE ROD STILL IN PLACE LIKE IT NEVER WENT OFF. READING ALL THESE COMMENTS I CERTAINLY HOPE JEEP WILL ACCOMMODATE REPAIR WITHOUT CHARGE BECAUSE THIS SEEMS TO HAVE HAPPENED TO MANY JEEP/CHRYSLER VEHICLES!

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TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE OVERLAND. THE CONTACT STATED WHILE THE VEHICLE WAS AT A STAND STILL, WHEN THE FRONT PASSENGER SIDE HEADREST AIR BAG DEPLOYED INDEPENDENTLY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT SUSTAINED HEAD, NECK AND BACK INJURIES. THE CONTACT STATED SHE DID SEEK MEDICAL ATTENTION AND HAD SEEN A CHIROPRACTOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.

NHTSA ODI 11312155

ARRIVED HOME 10:15PM DRY ROADS AND WEATHER. BACKING JEEP INTO DRIVEWAY AND WENT TO FULL THROTTLE BACK TO HIT THE GARAGE STRUCTURE AND DOOR. SHIFTED TWO DRIVE TO MOVE OUT INTO THE DRIVEWAY AND WENT TO FULL THROTTLE FORWARD, ACROSS THE STREET, THROUGH THE SWALE INTO A VACANT LOT AND HIT THE AVISTA POWER TRANSFORMER BOX KNOCKING ITS OFF THE BASE AND PULLING THE 7,000 VOLT POWER CABLES OUT. JEEP THEN STOPPED AND I BACKED IT BACK INTO THE DRIVEWAY AND STOPPED. AVISTA CREW ARRIVED AND SAFED THE TRANSFORMER. RESULTING DAMAGE WAS $3,007 TO HOUSE AND GARAGE DOOR, $16,275 DAMAGE TO FRONT/BACK/UNDERCARRIAGE ON JEEP AND ABOUT $4,880 TO REPLACE THE AVISTA TRANSFORMER. CAR RENTAL NOW 60 DAYS AT $42.00 PER DAY. ESTIMATED TOTAL IS NOW $26,682.

NHTSA ODI 11307366

GOOD MORNING, I WAS DRIVING ONE DAY WHEN SUDDENLY I WAS STRUCK EXTREMELY HARD ON THE BACK OF MY HEAD. SO HARD THAT I THOUGHT I GOT INTO AN ACCIDENT, ALTHOUGH I DIDN'T I ALMOST CAUSED AN ACCIDENT. MY HEAD AND NECK WERE HURTING FOR A WHILE, WHEN I PARKED MY VEHICLE I REALIZED THAT MY HEADREST HAD POPPED OUT. NOT SURE WHY THIS HAPPENED BUT WHEN I WENT TO RESEARCH THIS PROBLEM I NOTICED THAT A LOT OF PEOPLE HAVE BEEN COMPLAINING ABOUT AHR RANDOMLY BREAKING AND DUE TO THE FACT THAT IT ALMOST CAUSED AN ACCIDENT AND HOW HARD I GOT HIT I BELIEVE THAT THIS IS A CAUSE FOR CONCERNS AND AN UNSAFE CONDITION. I TOOK MY CAR BACK TO THE DEALERSHIP AND THEY TOLD ME THE WARRANTY WOULDN'T COVER THIS NOR WAS THEIR ANY RECALL ON MY VEHICLE. I DUG A LITTLE DEEPER INTO THIS MATTER AS I SAW HOW MANY COMPLAINTS THERE WERE AND SAW THAT THIS ISN'T THE FIRST TIME THIS VEHICLE HAS HAD THIS PROBLEM AND THE FACT THAT THERE IS A HISTORY SHOULD AT LEAST CAUSE AN INVESTIGATION. WITH ALL THAT BEING SAID, THANK YOU IN ADVANCE FOR YOUR ATTENTION TO THIS MATTER AND HAVE A NICE DAY.

NHTSA ODI 11300648

MY WIFE PARKED JEEP IN DRIVEWAY PUT VEHICLE INTO PARK AND IT ROLLED AWAY 2 MINUTES LATER.

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I WAS EASING OUR 2015 JEEP GRAND CHEROKEE INTO A PARKING SPOT AT A TRAIL HEAD PARKING LOT WITH MY FOOT ON THE BRAKE PEDAL. I FULLY ENGAGED THE BRAKE PEDAL TO STOP THE VEHICLE, AND THE VEHICLE ACCELERATED AT FULL THROTTLE OVER THE TOP OF A 2.5 FT BY 2.5 FT CEMENT BLOCK PARKING BARRIER. IT DRAGGED THE CEMENT BLOCK ABOUT 20-25 FT. I CONTINUED TO PRESS THE BRAKE AND AFTER ABOUT 40 FT, THE VEHICLE CAME TO A STOP. I IMMEDIATELY TURNED THE VEHICLE OFF. IT WAS TERRIFYING NOT TO BE IN CONTROL OF THE VEHICLE. FORTUNATELY, NO ONE WAS INJURED. DAMAGE TO THE VEHICLE IS YET TO BE DETERMINED, BUT EVEN IF IT IS REPAIRED, THERE IS NO WAY I WOULD FEEL COMFORTABLE DRIVING IT AGAIN. THIS VEHICLE SHOULD BE TOTALED AND NOT RESOLD TO ANYONE ELSE. I HAVE BEEN A LOYAL JEEP OWNER FOR OVER 20 YEARS, BUT I AM NOT SURE I WOULD PURCHASE ANOTHER ONE, ESPECIALLY NOW THAT I HAVE RESEARCHED THE ISSUE AND REALIZE THAT THIS IS A RARE BUT REOCCURRING PROBLEM WITH THE JEEP GRAND CHEROKEE FOR 20+ YEARS.

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I WAS DRIVING AND ALL OF A SUDDEN, MY HEADREST SMACKS ME IN THE BACK OF MY HEAD. AFTER LOOKING AT IT AFTER I PARKED, I FOUND OUT THE HEADREST IS A RESTRAINT SYSTEM THAT DEPLOYED. THE PLASTIC TABS THAT HOLD THE HEADREST TOGETHER WERE BROKEN. SO, AFTER DRIVING BACK HOME, I AM PULLING UP TO MY GARAGE AND THEN THE PASSENGER HEADREST BREAKS TOO.

NHTSA ODI 11289716

WHILE DRIVING DONW A MAIN ROAD THE GAS PEDAL SUDDENLY STOPPED WORKING AND WOULD NOT ENGAGE. I COULD NOT GET THE CAR TO MOVE FORWARD BUT IT WAS STILL RUNNING. I PULLED THE VEHICLE OVER TO STOP AND TURN THE CAR OFF. TURNED THE VEHICLE BACK ON TO SEE IF THE GAS PEDAL WOULD RE-ENGAGE, I WAS ABLE TO DRIVE 100FT AND IT HAPPENED AGAIN. I THEN "ROLLED" INTO AN EMPTY LOT ON THE SIDE OF THE ROAD WHERE SMOKE WAS NOTICED COMING OUT OF THE HOOD. I POPPED THE HOOD BUT DID NOT OPEN IT AND CALLED 911. WHILE ON THE PHONE WITH 911, A LOUD POP WAS HEARD UNDER THE HOOD, SPARKS WERE SEEN AND THE CAR CAUGHT FIRE.*DT*JB

NHTSA ODI 11279118

COMING OUT OF A TUNNEL, WET SURFACE, SLIGHT TURN, AND THE AUTOMATIC BRAKING SYSTEM KNOWN AS TRACTION CONTROL LOCKED BRAKES AND STEERING UP ON IT'S OWN CAUSING CAR TO HYDRO PLANE INTO A CURB AND A WALL. I HAD NO CONTROL BUT IF I DID I COULD HAVE CONTROLLED THE CAR AND PREVENT THE CRASH.

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TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH, ALL THE WARNING INDICATORS FLASHED ON THE INSTRUMENT PANEL AND THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT THE FAILURE BEGAN AROUND MAY OF 2018 AND WORSENED. THE VEHICLE WAS TAKEN TO CHRYSLER DODGE JEEP OF PARAMUS (315 ROUTE 4 WEST, PARAMUS, NJ 07652) WHERE THE EMISSION EVAPORATION VENT WAS REPLACED; HOWEVER, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER SEVEN TIMES, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 64723187. THE CONTACT ALSO STATED THAT A CRASH OCCURRED BECAUSE THE BRAKES SEIZED WHEN THE VEHICLE STALLED. THE POLICE WAS PRESENT AND A REPORT WAS FILED. THE CONTACT WAS INJURED AND TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

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