What 1,344 owners told NHTSA about the 2015 Jeep Grand Cherokee Trackhawk

THE DRIVER'S SIDE HEAD REST EXPLODED OPEN WHILE I WAS DRIVING ON THE STREET AFTER MAKING A RIGHT TURN. GAVE ME SEVERE NECK PAIN. I FIRST THOUGHT SOMEONE REAR ENDED ME CAUSE THE NOISE WAS SO LOUD. SO I PULLED INTO A PARKING LOT AND FOUND NO ONE HIT ME LOOKS LIKE THE HEADREST MALFUNCTIONED AND EXPLODED OPEN.

NHTSA ODI 11341969

WHILE DRIVING IN A STRAIGHT LINE AT ABOUT 35 MPH THROUGH A CITY PARK, THE DRIVER HEAD REST BLEW OPEN AND HIT ME IN THE BACK OF THE HEAD. THERE WAS NO ACCIDENT OF ANY KIND OR POTENTIAL REASON FOR IT TO BLOW OPEN. IT WAS A LOUD POPPING SOUND AND STRONG BLOW TO THE BACK OF MY HEAD. I STOPPED TO ACCESS THE SITUATION AND SAW THAT THE DRIVER HEAD REST HAD POPPED OPEN. I CALLED FIAT CHRYSLER THE NEXT DAY TO FILE A CLAIM. THEY ARE IN THE PROCESS OF HAVING THE VEHICLE REPAIRED AT THEIR COST. I AM STILL EXPERIENCING WIP LASH PAIN 3+ WEEKS LATER AND PLAN OF SEEING A DOCTOR ASAP.

NHTSA ODI 11339715

THE CAR WAS TURNED OFF, PARKED IN MY DRIVE WAY. MY SISTER AND I WERE TALKING (I WAS OUTSIDE OF THE CAR- SHE WAS SITTING IN THE PASSENGER SEAT) WITH THE CAR DOOR OPEN. ALL OF A SUDDEN THE HEADREST FLEW OUT AND HIT HER IN THE HEAD.*DT*JB*TR

NHTSA ODI 11329752

I WAS DRIVING ON THE HIGHWAY WHEN MY HEADREST AIRBAG DEPLOYED FOR NO REASON. IT SMACKED ME IN THE BACK OF THE HEAD. THERE WAS NO IMPACT FROM MY VEHICLE HITTING ANYTHING & NO SUDDEN BRAKING. IT POPPED AND SMACKED ME IN THE BACK OF MY HEAD. I WAS ON MY CELL PHONE AT THE TIME BUT IT WAS SITTING IN MY CUP HOLDER & I WAS USING MY AIRPODS. *TR*DT CONSUMER STATED HE HAS A STIFF NECK AND MAYBE A CONCUSSION BUT DID NOT SEE A DOCTOR. VEHICLE HAS BEEN REPAIRED.*JB

NHTSA ODI 11323997

CANT BELIEVE THIS HAPPENED TO ME IN MY 2015 JEEP SRT ALSO TODAY! WHY DOES THIS DEFECT GO WITHOUT A RECALL FOR ALL JEEP OWNERS? WHILE DRIVING TO DROP MY DAUGHTER OFF TO HER MOMS, MY PREGNANT GIRLFRIEND GETS SMACKED I THE BACK OF HER HEAD! STARTLED HER FOR A SECOND AND SAYS SHES STILL FEELS LIKE SHES GOT A HEADACHE FROM IT. THANKFULLY THIS DIDNT HAPPEN WHILE SHE WAS DRIVING BECAUSE THAT DEFINITELY COULD HAVE RESULTED IN AN MAJOR ACCIDENT CAUSING INJURY OR DEATH! I AM THE SECOND OWNER ON THIS JEEP SO I HAVE NO WARRANTY! I INSPECTED THE HEADREST WHEN I GOT HOME TO FIND THE PLASTIC TABS THAT HOLD THE METAL ROD FROM DEPLOYING THE HEADREST ARE BROKEN WITH THE ROD STILL IN PLACE LIKE IT NEVER WENT OFF. READING ALL THESE COMMENTS I CERTAINLY HOPE JEEP WILL ACCOMMODATE REPAIR WITHOUT CHARGE BECAUSE THIS SEEMS TO HAVE HAPPENED TO MANY JEEP/CHRYSLER VEHICLES!

NHTSA ODI 11319722

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE OVERLAND. THE CONTACT STATED WHILE THE VEHICLE WAS AT A STAND STILL, WHEN THE FRONT PASSENGER SIDE HEADREST AIR BAG DEPLOYED INDEPENDENTLY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT SUSTAINED HEAD, NECK AND BACK INJURIES. THE CONTACT STATED SHE DID SEEK MEDICAL ATTENTION AND HAD SEEN A CHIROPRACTOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.

NHTSA ODI 11312155

GOOD MORNING, I WAS DRIVING ONE DAY WHEN SUDDENLY I WAS STRUCK EXTREMELY HARD ON THE BACK OF MY HEAD. SO HARD THAT I THOUGHT I GOT INTO AN ACCIDENT, ALTHOUGH I DIDN'T I ALMOST CAUSED AN ACCIDENT. MY HEAD AND NECK WERE HURTING FOR A WHILE, WHEN I PARKED MY VEHICLE I REALIZED THAT MY HEADREST HAD POPPED OUT. NOT SURE WHY THIS HAPPENED BUT WHEN I WENT TO RESEARCH THIS PROBLEM I NOTICED THAT A LOT OF PEOPLE HAVE BEEN COMPLAINING ABOUT AHR RANDOMLY BREAKING AND DUE TO THE FACT THAT IT ALMOST CAUSED AN ACCIDENT AND HOW HARD I GOT HIT I BELIEVE THAT THIS IS A CAUSE FOR CONCERNS AND AN UNSAFE CONDITION. I TOOK MY CAR BACK TO THE DEALERSHIP AND THEY TOLD ME THE WARRANTY WOULDN'T COVER THIS NOR WAS THEIR ANY RECALL ON MY VEHICLE. I DUG A LITTLE DEEPER INTO THIS MATTER AS I SAW HOW MANY COMPLAINTS THERE WERE AND SAW THAT THIS ISN'T THE FIRST TIME THIS VEHICLE HAS HAD THIS PROBLEM AND THE FACT THAT THERE IS A HISTORY SHOULD AT LEAST CAUSE AN INVESTIGATION. WITH ALL THAT BEING SAID, THANK YOU IN ADVANCE FOR YOUR ATTENTION TO THIS MATTER AND HAVE A NICE DAY.

NHTSA ODI 11300648

I WAS DRIVING AND ALL OF A SUDDEN, MY HEADREST SMACKS ME IN THE BACK OF MY HEAD. AFTER LOOKING AT IT AFTER I PARKED, I FOUND OUT THE HEADREST IS A RESTRAINT SYSTEM THAT DEPLOYED. THE PLASTIC TABS THAT HOLD THE HEADREST TOGETHER WERE BROKEN. SO, AFTER DRIVING BACK HOME, I AM PULLING UP TO MY GARAGE AND THEN THE PASSENGER HEADREST BREAKS TOO.

NHTSA ODI 11289716

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE CONTACT WAS REVERSING THE VEHICLE OUT OF A PARKING SPACE, THE PASSENGER SIDE HEADREST DEPLOYED WITHOUT WARNING OR AN IMPACT. THE CONTACT'S WIFE WAS INJURED AND HOSPITALIZED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 46,000. *DT*JB

NHTSA ODI 11164731

FRONT SEAT PASSENGER HEADREST BURST WHILE DRIVING!JUST PICKED MY MOM UP FROM THE AIRPORT SHE IS COMPLAINING OF HEADACHE! IT WAS SO LOUD IT SCARED ME I WASN'T SURE WHAT HAD HAPPENEF THEN MY MOM SAID IT FELT LIKE SOMETHING HIT HER IN THE HEAD! I THOUGHT SOMEONE SHOT AT MY CAR!!! I PULLED OVER AND NOTICED THE HEADREST WAS COMPLETELY DISLODGED.I AM VERY CONCERNED IF IT HAPPENS TO ME IBEOULD LOSE CONTROL OF MY CAR !! THIS WAS VERY SCARY AND I HOPE MY MOM IS OKAY!!!

NHTSA ODI 11161484

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 75 MPH, THE DRIVER'S SEAT HEADREST EXPLODED. THE CONTACT STATED THAT A FRAGMENT OF THE HEADREST STRUCK THE DRIVER IN THE BACK OF THE HEAD. THE CONTACT STATED THAT THE HEADREST WAS DESIGNED AS A PREVENTATIVE SAFETY MEASURE AGAINST THE WHIPLASH EFFECT DURING A REAR END COLLISION. THE CONTACT STATED THAT THE HEADREST ACTUATOR FRACTURED INTO PIECES, WHICH CAUSED THE HEADREST TO STRIKE THE CONTACT IN THE HEAD. THE CONTACT EXPERIENCED PAIN IN THE BASE OF THE HEAD, BUT DID NOT RECEIVE MEDICAL ATTENTION. GENGRAS CHRYSLER DODGE JEEP RAM (460 CONNECTICUT BLVD, EAST HARTFORD, CONNECTICUT 06108, (860) 289-0246) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY FOR REPAIRS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.

NHTSA ODI 11152554

I WAS DRIVING MY 2015 JEEP GRAND CHEROKEE 70MPH ON THE HIGHWAY WHEN MY ACTIVE FRONT HEADREST DEPLOYED. NO COLLISION OR ACCIDENT OCCURRED. MY NECK IS SORE NOW, BUT NO MEDICAL ATTENTION WAS REQUIRED.

NHTSA ODI 11140803