What 1,344 owners told NHTSA about the 2015 Jeep Grand Cherokee Srt

I WAS DRIVING ON A HIGHWAY AT APPROXIMATELY 5 MPH. I WAS IN A LINE OF TRAFFIC AND WE WERE NEARING A STOP SIGN WHEN I HEARD A VERY LOUD NOISE AND FELT SOMETHING HIT THE BACK OF MY HEAD, THRUSTING MY HEAD FORWARD. I INITIALLY THOUGHT I HAD BEEN REAR ENDED BY ANOTHER VEHICLE, BUT THEN I DISCOVERED THAT MY HEADREST HAD SPONTANEOUSLY DEPLOYED. THE HEADREST IS UNABLE TO BE RESET BECAUSE THE PLASTIC PIECES THAT KEEP IT TOGETHER ARE BROKEN, WHICH APPEARS TO BE WHY IT SPONTANEOUSLY DEPLOYED.

NHTSA ODI 11372997

PASSENGER HEADREST BURST OPEN IN VEHICLE UNEXPECTEDLY WHILE VEHICLE WAS IN MOTION.

NHTSA ODI 11360388

WHILE DRIVING APPROACHING A STOP MY DRIVER SIDE HEADREST AIR BAG DEPLOYED STRIKING ME IN THE HEAD AND ALMOST CAUSING AN ACCIDENT WITH THE STOPPED VEHICLE INFONT OF ME. UPON RESUMING DRIVING NO AIRBAG INDICATOR LIGHT WAS PRESENT. WHEN I ARRIVED AT MY HOME I NOTICED THE RETAINER DID NOT RELEASE RATHER THE PLASTIC AROUND THE RETAINER PIN FAILED CAUSING DEPLOYMENT. I SEE THIS IS AN ONGOING PROBLEM WITH MANY AND FEAR THE PASSENGERS SIDE WILL FAIL NEXT.

NHTSA ODI 11360526

HEADREST DEPLOYED WITHOUT ANY ACCIDENT WHILE VEHICLE IS PARKED.

NHTSA ODI 11359923

SEPTEMBER 14,2020 MONDAY SEPTEMBER 14, 2020 . LEFT WORK AT 8:10 AM. WAS DRIVING HOME ON N CHEROKEE AVE . GOT TO STOP LIGHT O ROSS CLARK CR. TURNED RIGHT AT LIGHT. ACCELERATED . TO SPEED WENT THROUGH LIGHT AT DENTON ROAD . JUST PAST TECHWAY AUTOMOTIVE AND BEFORE LIFE SOUTH COMMUNITY BLOOD BANK. BAM I THOUGHT I HAD BEEN HIT FROM BEHIND , MY HEAD WENT FORWARD. FELT LIKE SOMEONE PUNCHED THE BACK OF MY HEAD REST. IT PUSHED ME TO STEERING WHEEL . THIS WAS IN TRAGIC AT 8:30 IN MORNING. I WAS WITH IN 1 MILE OF DOTHAN JEEP CHRYSLER DODGE. THEY SAID THEY DO NOT HAVE ANY RECALLS ON IT. BUT THEY DID SAY IT WAS AN AIR BAG. COULD NOT TELL ME HOW THIS CAN JUST HAPPEN DRIVING DOWN THE ROAD.

NHTSA ODI 11354889

WE JUST GOT IN THE CAR AND MY WIFE SUT THE DOOR AND THE HEAD REST EXPLODED ON THE PASSENGER SIDE

NHTSA ODI 11354541

FRONT PASSENGER SEAT HEADREST DEPLOYED WHILE SITTING IN THE SEAT. I WAS NOT HIT AT ANYTIME.

NHTSA ODI 11354626

THE PASSENGER SIDE HEADREST DEPLOYED. THE CAR WAS SITTING IN THE DRIVEWAY. NO ONE WAS HURT. IT APPEARS THAT THE PLASTIC PIECES CLAMPED ON TO THE METAL BAR THAT WAS HOLDING THE HEADREST CLOSED BROKE, CAUSING THE HEADREST TO OPEN. I NOTIFIED JEEP CUSTOMER CARE AND THEY TOLD ME SOMEONE WOULD CALL ME CONCERNING MY CASE AND I HAVE NOT RECEIVED THAT CALL AT THIS TIME.

NHTSA ODI 11354168

DRIVER'S SIDE AIRBAG LOCATED IN HEADREST DEPLOYED WHEN STARTING VEHICLE. CAR WAS IN PARK AND WAS NOT INVOLVED IN AN ACCIDENT.

NHTSA ODI 11354295

THE HEADREST ON MY JEEP POPPED FORWARD SUDDENLY AND UNEXPECTEDLY WHILE PARKED. THIS APPEARS TO HAVE BEEN CAUSED BY A FAILURE OF THE PLASTIC PARTS OF THE WHIPLASH MITIGATION SYSTEM BUILT INTO THE SEAT. WHILE THE SEAT WAS UNOCCUPIED AT THE TIME I FEEL THIS WOULD HAVE CAUSED INJURY HAD SOMEONE BEEN IN THE SEAT.

NHTSA ODI 11350899

MY CARS DRIVER SIDE HEADREST DEPLOYED WHEN I STARTED THE CAR IN MY DRIVEWAY IN PARK.

NHTSA ODI 11349926

WE HAD JUST LEFT HOME ON A FAMILY TRIP, TRAVELING AT HIGHWAY SPEEDS. THE PASSENGER HEADREST VIOLENTLY SPRANG OPEN, STRIKING MYSELF IN THE HEAD. WE WERE A LIE TO GET THE VEHICLE STOPED, LOOKED THE WHOLE VEHICLE OVER TO MAKE SURE NOTHING COULD HAVE CAUSE THE HEADREST TO RELEASE LIKE THAT. THE HEADREST PLASTIC THAT LOCKS INTO THE SAFETY RELEASE HAD BROKEN DUE TO DETERIORATION OF THE PLASTIC. LUCKILY IT WASN'T THE DRIVER SIDE BECAUSE IT POSSIBLY COULD HAVE CAUSED A WREAK/LOSS OF LIFE. STILL WAITING ON MANUFACTURE TO RESOLVE THE ISSUE.

NHTSA ODI 11349194

PASSENGER ACTIVE HEADREST DEPLOYED WHILE VEHICLE PARKED, WILL NOT RESET. THESE VEHICLES HAVE AN ACTIVE HEADREST SYSTEM THAT IS DESIGNED TO DEPLOY FORWARD IN THE EVENT OF A CRASH BUT THE PLASTIC HOUSING THAT KEEPS IT IN PLACE HAS CRUMBLED AND MADE THE HEADREST LEAP FORWARD IN THE DEPLOYED STATE AND WILL NOT GO BACK INTO POSITION AND HOLD.

NHTSA ODI 11342893

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE FRONT PASSENGER'S HEAD REST INADVERTENTLY DEPLOYED WITHOUT A CRASH. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO ELMWOOD CHRYSLER DODGE JEEP RAM LOCATED AT 625 TAUNTON AVE, EAST PROVIDENCE, RI 02914, (401) 438-0400, WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE HEAD REST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.

NHTSA ODI 11342536

THE AHR ON THE DRIVERS SIDE JUST WENT OFF WHILE DRIVING HIGHWAY SPEED. THERE WAS NO ACCIDENT OR HARD BRAKING JUST DRIVING. *TR

NHTSA ODI 11329034

WHILE DRIVING ON THE HIGHWAY, THE PASSENGER ACTIVE HEADREST DEPLOYED. THERE WAS NO ACCIDENT. PASSENGER WAS HIT IN BACK OF THE HEAD AND SCARED BY THE NOISE AND IMPACT OF THE HEADREST. AFTER ARRIVING AT DESTINATION, WAS ABLE TO INSPECT THE HEADREST AND CAN SEE THAT A PIECE HAD BROKEN WITHIN THE HEADREST. *TR

NHTSA ODI 11329066

HEADREST JUST POPPED OUT ON DRIVERS SIDE. 2015 JEEP GRAND CHEROKEE. *TR

NHTSA ODI 11323394

I WAS SITTING IN THE CAR IN THE PARKING LOT AND WAS ABOUT TO START THE CAR AND ALL OF SUDDEN THE DRIVER HEADREST SUDDENLY POPPED OPEN. IT SMACKED ME IN THE HEAD. THERE WAS NO ACCIDENT OR NOTHING UNUSUAL TO CAUSE IT TO HAPPEN. I AM HOPING THERE IS A RECALL ON THIS PROBLEM AND IT GETS FIXED, IT WAS NOT MY FAULT AT ALL. THANK YOU. *TR

NHTSA ODI 11321358

WHILE DRIVING ON THE HIGHWAY AT 55MPH THE ACTIVE SAFETY HEAD RESTRAINT DEPLOYED, SLAMMING THE BACK OF MY HEAD. I WAS ABLE TO PULL OVER BUT STUNNED AND THIS COULD HAVE RESULTED IN A HIGH-SPEED COLLISION. THERE WAS NO IMPACT OR NO TRIGGERING EVENT TO THIS. A PRELIMINARY CALL TO A DEALERSHIP INDICATES THIS IS "SOMEWHAT COMMON" AND IS NOT UNDER WARRANTY AT OVER $700 FOR REPAIR. I BELIEVE THIS IS AN CLEAR MANUFACTURING DEFECT ON A FEATURE THAT CAN DIRECTLY CAUSE INJURY OR RESULT IN AN ACCIDENT. LIKE AN AIRBAG, THIS DEVICE SHOULD BE UNDER RECALL FOR RANDOM DEPLOYMENTS. *TR

NHTSA ODI 11321146

PASSENGER SIDE HEADREST SAFETY FEATURE DEPLOYED AT LOW SPEED. I WAS BACKING UP IN FRONT OF NEIGHBOR HOME ON CUL DE SAC.NOT INVOLVED IN ANY COLLISION OR IMPACT. THIS IS ON A 2015 JEEP GRAND CHEROKEE

NHTSA ODI 11309160

WHILE DRIVING THE HEADREST HIT ME IN THE BACK OF THE HEAD. I WAS DRIVING IN TOWN THEREFORE WAS QUICKLY ABLE TO STOP MY VEHICLE TO SEE WHAT HAD HAPPENED. THE HEADREST WAS DEPLOYED. I DROVE IT HOME TO SHOW MY HUSBAND & HE SAID THERE WAS AN AIR BAG THAT HAD DEPLOYED. HAD I BEEN DRIVING ANY FASTER I COULD HAVE VERY WELL WRECKED MY CAR, AS I THOUGHT AT 1ST SOMEONE WAS IN MY BACK SEAT. I HAVE BEEN UNABLE TO FIND A RECALL ON THE HEADREST BUT HAVE SEEN RECALLS ON EARLIER YEARS. PLEASE ADVICE ME WHAT TO DO ABOUT THIS. THE JEEP DEALERSHIP SURELY WILL REPLACE THE HEADREST? THANK YOU

NHTSA ODI 11306317

PASSENGER HEADREST SAFETY FEATURE DEPLOYED OVERNIGHT WHILE THE VEHICLE WAS PARKED INSIDE OUR GARAGE. THE PLASTIC ON THE INSIDE OF THE HEADREST IS BROKEN AND THE HEADREST CAN NOT BE RESET.

NHTSA ODI 11296953

PASSENGER SEAT HEAD REST AIRBAG DEPLOYED WHILE VEHICLE WAS STOPPED AT A LIGHT

NHTSA ODI 11291316

PASSENGER SEAT HEAD REST AIR BAG DEPLOYED WHILE SITTING IN GARAGE

NHTSA ODI 11290885

THE AIRBAG LIGHT CAME ON FOR NO REASON. IT IS A SAFETY ISSUE BECAUSE AIRBAGS MAY NOT DEPLOY IN CRASH

NHTSA ODI 11282098