What 1,344 owners told NHTSA about the 2015 Jeep Grand Cherokee Srt

PASSENGER HEADREST SAFETY FEATURE DEPLOYED OVERNIGHT WHILE THE VEHICLE WAS PARKED INSIDE OUR GARAGE. THE PLASTIC ON THE INSIDE OF THE HEADREST IS BROKEN AND THE HEADREST CAN NOT BE RESET.

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I WAS DRIVING AND ALL OF A SUDDEN, MY HEADREST SMACKS ME IN THE BACK OF MY HEAD. AFTER LOOKING AT IT AFTER I PARKED, I FOUND OUT THE HEADREST IS A RESTRAINT SYSTEM THAT DEPLOYED. THE PLASTIC TABS THAT HOLD THE HEADREST TOGETHER WERE BROKEN. SO, AFTER DRIVING BACK HOME, I AM PULLING UP TO MY GARAGE AND THEN THE PASSENGER HEADREST BREAKS TOO.

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FRONT PASSENGER HEADREST DEPLOYED AND BURST OPEN ON ITS OWN WHILE VEHICLE WAS PARKED.

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YESTERDAY (11/24/2019) WHEN MY ADULT DAUGHTER ENTERED MY 2015 JEEP GRAND CHEROKEE LIMITED, JUST AFTER CLOSING THE DOOR AND FASTENING HER SEAT BELT, THE HEADREST BURST AND HIT HER IN THE BACK OF HER HEAD/NECK. SHE HAD COMPLAINED OF DISCOMFORT AFTER THE INCIDENT, SO WE WILL BE KEEPING AN EYE ON HER TO CONFIRM SHE DIDN'T SUFFER A CONCUSSION. THE CAR WAS NOT MOVING AND NOTHING HAD OCCURRED TO CAUSE THE HEADREST TO REACT.

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TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING, THE HEADREST ON THE DRIVER'S SIDE POPPED OPEN. THE CONTACT CALLED TOM O'BRIEN CHRYSLER JEEP DODGE RAM INDIANAPOLIS (4630 E 96TH ST, INDIANAPOLIS, IN 46240, (317) 805-4400) AND WAS INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 34,781.

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WHILE PARKED IN MY DRIVEWAY, UNOCCUPIED, AND ENGINE NOT RUNNING, THE ACTIVE HEADREST RESTRAINT SYSTEM ON THE DRIVERS SIDE DEPLOYED. THERE WAS NO COLLISION OR CONTACT WITH ANYTHING TO CAUSE DEPLOYMENT. THE MECHANIZE INTERNAL PARTS THE KEEP THE HEADREST TOGETHER BROKE CAUSING DEPLOYMENT AND NOT ALLOWING THE HEADREST TO BE RESET OR PUT BACK IN PLACE. I HAD TO PUT A BUNGIE CORD AROUND THE HEADREST TO HOLD IT BACK IN PLACE SO I CAN DRIVE THE VEHICLE WITHOUT THE DEPLOYED HEADREST PUSHING AGAINST THE BACK ON MY HEAD, WHICH IS VERY UNCOMFORTABLE. THIS OCCURRED AT APPROXIMATELY 61800 MILES. MY FACTORY EXTENDED WARRANTY EXPIRED AT 60000. EVEN THOUGHT THE DEALER IS FAMILIAR WITH THIS PROBLEM FCA WILL NOT COVER THIS REPAIR WHICH WAS QUOTED AT $900. I WAS ALSO TOLD THE PARTS ARE BACK ORDERED WITH NO DATE AS WHEN THEY WILL BE AVAILABLE. THIS IS A DEFECTIVE SAFETY PART PROBLEM WHICH FCA SHOULD BE REQUIRED ISSUE A RECALL.*DT*JB

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THE PASSENGER SIDE ACTIVE HEADREST RESTRAINT ON MY 2015 JEEP GRAND CHEROKEE DEPLOYED WHILE PARKED IN MY GARAGE UNOCCUPIED. I TOOK THE VEHICLE TO A LOCAL CHRYSLER DEALER - THEY CHECKED THE COMPUTER AND HEADREST AND DETERMINED THAT THE VEHICLE WAS NOT IN AN ACCIDENT AND A FAILED LOCKING MECHANISM IS WHAT CAUSED IT TO DEPLOY. THE DEALER AGREED TO CONTACT CHRYSLER ON MY BEHALF FOR A RESOLUTION. I WAS TOLD BY THE DEALER THAT CHRYSLER AGREED TO PAY FOR HALF THE COST OF THE REPAIR - APPROXIMATELY $350. I AGREED TO PAY THE $350 ONLY IF THEY REPLACED BOTH HEADRESTS WHICH THEY DECLINED. I AM CURRENTLY DRIVING MY VEHICLE WITH A DEFECTIVE HEADREST - HOPING THE SECOND HEADREST DOES NOT FAIL ALSO.

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MEMORY SEATS NO LONGER WORK, THEREFORE CAUSING MY SEAT TO BE OUT OF WHACK AND I CAN NOT SIT RIGHT. MY ENGINE BEGAN TO MAKE A TICKING NOISE OUT OF NOWHERE, MEANING SOMETHING IS WRONG. ONE HEADLIGHT IS OUT BUT ISN'T AND CAUSES MY BRIGHT TO BE ON AT ALL TIMES. WHEN USING MY LIGHT I NOW CANNOT USE MY ACTUAL BRIGHTS. *PM

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MY PASSENGER SIDE ACTIVE HEADREST POPPED OPEN ALL OF A SUDDEN WHILE PARKED. LUCKILY, THERE WAS NO ONE SITTING THERE AT THE TIME. I'VE READ STORIES FROM A LOT OF OTHER JEEP AND CHRYSLER OWNERS THAT EXPERIENCED THE SAME ISSUE AND THERE IS A CLASS ACTION SUIT TO FORCE A RECALL. AT BEST, THIS IS AN EXPENSIVE FIX WHICH REALLY SHOULD BE THE MANUFACTURER'S RESPONSIBILITY. AT WORST, IT CAN KNOCK SOMEONE OUT WHILE DRIVING AND CAUSE AN ACCIDENT. PLEASE LOOK INTO IT.

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THE FRONT SEAT DRIVER SIDE HEADREST HAS PROTRUDED FORWARD. I JUST NOTICED IT YESTERDAY WHEN I DROVE THE JEEP HOME FROM WORK. IT WAS PARKED IN OUR COMPANY PARKING LOT ALL DAY WHILE I WAS AT WORK WHEN THIS HAPPENED. WENT TO SCHICKER AUTOMOTIVE GROUP (JEEP DEALER) IN WASHINGTON MISSOURI. THEY TOLD ME I NEED A WHOLE NEW HEADREST. TOTAL COST, PARTS AND LABOR. $771.00

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PASSENGER HEADREST COMPLETELY CAME APART. THE BACK IS NOT ATTACHED TO THE FRONT AND YOU SEE ALL OF THE INNER COMPONENTS. NO INCIDENT OR SHOCK TO THE VEHICLE TO CAUSE THIS. ONE DAY IT WAS FINE, NEXT DAY IT WASN'T.

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AHR - HEADREST BROKEN, LATCH IS CLOSED AND LOCKED POSITION WITH THE STEEL RETAINING ROD STILL CAPTURED IN LOCKING MECHANISM, PLASTIC FEATURES THAT RETAIN STEEL ROD ARE BROKEN, THIS IS NOT A DEPLOYMENT, THIS IS A COMPONENT FAILURE, VEHICLE WAS PARKED, ENGINE NOT RUNNING, VEHICLE WAS NOT OCCUPIED

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TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE CONTACT'S WIFE WAS DRIVING 65 MPH, THE FRONTAL DRIVER'S SIDE HEAD REST AIR BAG DEPLOYED WITHOUT WARNING. THE DRIVER SUSTAINED HEADACHES, BUT WAS NOT INJURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 85,000. *TR *JB

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WHILE DRIVING APPROX 35 MPH, THE PASSENGER SEAT HEADREST SAFETY DEVICE DEPLOYED FOR NO REASON WHILE MY 14 YEAR OLD DAUGHTER WAS SITTING IN THE FRONT SEAT. LUCKILY SHE WAS NOT HURT DURING THE INCIDENT. THE PLASTIC PIECES HOLDING THE PIN IN PLACE FAILED RELEASING THE HEADREST. BECAUSE THE PLASTIC FAILED, THERE IS NO WAY TO RESET THE HEADREST AS THE PIN HOLDS IT IN PLACE. THIS IS CLEARLY A DEFECTIVE COMPONENT OF THE HEADREST SAFETY SYSTEM.

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WHILE THE CAR HAS PARKED IN OUR GARAGE WE CAME OUT TO FIND THAT THE ACTIVE HEAD REST SAFETY DEVICE HAD DEPLOYED ON ITS OWN. LOOKS LIKE THE PLASTIC RETAINING PARTS FAILED AS THEIR IS BITS OF PLASTIC ON THE FLOOR. OBVIOUSLY THIS IS NOT A SAFE DESIGN AND SHOULD BE CORRECTED AS SOON AS POSSIBLE. OUR JEEP DEALERSHIP HAS LET US KNOW THAT THIS IN NOT UNDER WARRANTY AND WILL BE OVER $700 TO FIX. WE WILL BE CONTACTING FCA CUSTOMER SERVICE AS IT ISNT RIGHT TO HAVE THE DEALERSHIP BE ON THE HOOK FOR A FAULTY PRODUCT.

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ON 10/1/2019 WHILE DRIVING HOME FROM WORK IN MY 2015 JEEP GRAND CHEROKEE LAREDO, THE PASSENGER SEAT HEADREST DEPLOYED FOR NO KNOWN REASON. THIS WAS ON A 2 LANE HIGHWAY WITH TRAFFIC MOVING UP TO 55 MPH. IT SOUNDED LIKE A SHOTGUN BLAST. FORTUNATELY MY WIFE OR OLDER KIDS WEREN'T IN THE SEAT AT THE TIME BECAUSE THEY COULD HAVE BEEN SERIOUSLY INJURED.

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I WAS DROPPING MY SON OFF AT SCHOOL. WHILE I HAD THE CAR IN PARK, THE PASSENGER SEAT HEADREST DEPLOYED FOR NO APPARENT REASON. LUCKILY HE WAS TOO SHORT FOR IT TO HIT HIS HEAD.

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ACTIVE HEADREST ON DRIVER'S SIDE DEPLOYED WITHOUT WARNING OR CAUSE WHILE DRIVING APPROXIMATELY 40 MPH. HIT ME IN THE BACK OF THE HEAD, STARTLING ME AND CAUSING ME TO SWERVE INTO ONCOMING TRAFFIC LANE. FORTUNATELY NO ONE WAS ONCOMING DURING THAT TIME. PULLED OVER AND SURVEYED THAT THE SHELL OF THE HEADREST WAS DEPLOYED AND ALL PLASTIC PIECES HOLDING COVER TO SHELL WERE SNAPPED INSIDE. COULD NOT RESET INTO NORMAL POSITION.

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WHILE STATIONARY, PASSENGER SIDE SEAT HEADREST DEPLOYED. NOTHING WAS DONE TO CAUSE THIS ACTION. NO ONE WAS SITTING IN THE SEAT. IT WILL NOT RESET. WHEN IT DEPLOYED, A PART BROKE WHICH IS KEEPING IT FROM RESETTING. AN ONLINE SEARCH REVEALS MULTIPLE COMPLAINTS ON THIS ISSUE. A RECALL SHOULD BE ISSUED.

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THE PASSENGER-SIDE HEADREST DEPLOYED WHILE BEING DRIVEN ON A STATE HIGHWAY AT APPROXIMATELY 55 MPH. IT RANDOMLY DEPLOYED WITHOUT COLLISION, STRIKING THE BACK OF THE FRONT-SEAT PASSENGER'S HEAD.

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WHILE SITTING IN A PARKING LOT THE DRIVERS SIDE HEADREST DEPLOYED HITTING MY WIFE IN THE BACK OF THE HEAD.

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PASSENGER FRONT HEADREST DEPLOYED FOR NO REASON. CAR WAS PARKED AND THE HEADREST POPPED OPEN AND COULD HAVE CAUSED SERIOUS DAMAGE. THIS SHOULD BE A RECALL.

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WHILE SIMPLY DRIVING DOWN THE ROAD MY PASSENGER SIDE HEADREST JUST POPS OPEN. IT SEEMS THE CLIPS HAVE BROKEN. THIS SHOULD BE A RECALL AS I HAVE SPOKEN TO MANY OWNERS WHO HAVE HAD THE SAME ISSUE. THIS IS A SAFETY ISSUE AND SHOULD BE TAKEN CARE OF FROM THE DEALERSHIP AND NOT COST $800.00 FOR SOMETHING THAT IS FAULTY.

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THE HEADREST IN MY 2015 JEEP GRAND CHEROKEE DEPLOYED. THE VEHICLE WAS SITTING IN MY DRIVEWAY. I TRIED TO RESET IT BUT NOTICED THE CHEAP PLASTIC BRACKETS ARE BROKEN. THE VEHICLE HAS 39,000 MILES AND HAS NOT BEEN IN ANY ACCIDENT. I HAVE OWNED THE JEEP FOR 24 HOURS. WELCOME TO JEEP?

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I GOT INTO MY PARKED VEHICLE AFTER WORK, AND NOTICED THE PASSENGER HEADREST WAS PUSHED FORWARD, WHICH WAS NOT THE CASE WHEN I PARKED IT TO GO INTO WORK. UPON FURTHER INSPECTION, THE PLASTIC BRACKET THAT HOLDS THE HEADREST IN APPEARED TO BE BROKEN. THIS IS A SAFETY HAZARD AS I AM NOW WORRIED THAT THE DRIVER HEADREST WILL ALSO POP AND LEAD TO A COLLISION. THIS IS NOT THE FIRST REPORTED INCIDENCE OF THIS OCCURING, AND IT NEEDS TO BECOME A RECALL.

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