What 305 owners told NHTSA about the 2015 Hyundai Genesis

AFTER TIRE RECALL AND COMPUTER UPDATE WE FIRST NOTICED A VIBRATION OR SHUDDER FOR THE FIRST FEW MILES. DEALER EVENTUALLY CHANGED 23 SEPARATE TIRES AND PROBLEM PERSISTS. M. STAHL OF HYUNDAI STATES THIS IS A CHARACTERISTIC OF LOW PROFILE TIRES. ELECTRICAL PROBLEMS BEGAN SHOWING UP ON A ROTATING BASIS. INCLUDING, PARK ASSIST NOT WORKING REGULARLY. VENTILATION CHANGING ON ITS OWN. BLIND SPOT INDICATORS NOT WORKING. REAR WINDOWS NOT WORKING. HEATED SEATS NOT HEATING. DASH DISPLAY CHANGES ON IT'S OWN. FOLDING MIRRORS NOT FOLDING AS THEY SHOULD. CAR WENT DEAD ONCE. ZERO ACCELERATION TWICE WHEN MERGING INTO TRAFFIC. SMART TRUNK NOT FUNCTIONING. VENTS BLOWING ICE COLD AIR WITHOUT AC BEING ON. MOST OF THESE HAVE BEEN PHOTOGRAPHED OR VIDEOD. DEALER EMPLOYEES HAVE ALSO WITNESSED MOST OF THESE. OCCURRENCES HAVE BEEN IN ALL DRIVING CONDITIONS FROM STATIONARY, BACK ROADS AND HIGHWAYS. I HAVE ALL REPAIR ORDERS DOCUMENTING OVER 60 DAYS OF LOSS OF USE WHILE CAR WAS AT THE DEALER.

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TODAY MY WIFE WAS DRIVING OUR GENESIS AND WAS ALMOST IN A ACCIDENT BECAUSE OF CAMPAIGN138 "CRACKS IN THE SIDEWALL". I'VE BEEN COMPLAINING FOR THE PAST TWO MONTHS WITH 2 SUPERIORS AND 1 CASE MANAGER. THERE HAS NOT BEEN ANY RESOLUTIONS OR SINCE OF AGENCY.

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TL* THE CONTACT OWNS A 2015 HYUNDAI GENESIS. THE CONTACT STATED THAT THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 15V864000 (TIRES) REQUIRED THE DEALER TO REPROGRAM THE TIRE LIMITER. THE TIRE LIMITER WOULD NEED TO BE REPROGRAMMED IN ORDER TO REPLACE THE FACTORY TIRES; HOWEVER, THE REPAIR WOULD REDUCE THE SPEED FROM 149 MPH TO 130 MPH. THE CONTACT WAS DISPLEASED WITH THE REDUCTION OF THE SPEED LIMITER REQUIREMENT, WHICH WAS NOT MENTIONED AS A PART OF THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/11/16 *BF

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THE CAR SHUT OFF SUDDENLY AND CAME TO ABRUPT STOP WHILE IN MOTION ON THE STREET DRIVING IN A STRAIGHT LINE

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I WAS TRAVELING EAST ON I94 IN MINNEAPOLIS IN SNOWY WEATHER AT ABOUT 9:30 PM ON FEB 7.. TEMP AT 16 DEGREES. NEEDED TO USE THE WINDSHIELD WASHERS. WHEN I TURNED THEM ON THERE WAS NO WASHER FLUID BUT THE WIPERS WENT ON. MY WINDSHIELD BECAME COMPLETELY OBSCURED. I HAD TO TURN ON MY FLASHERS, STOP TRAFFIC IN THAT LANE IN HEAVY TRAFFIC AND HAD A DANGEROUS AND HARD TIME GETTING TO THE SHOULDER. TURNS OUT THE FLUID WAS FROZEN. I USED SNOW TO CLEAR THE WINDSHIELD. IT HAS NOW FROZEN 4 TIMES IN COLD TEMPS. I HAVE HAD IT FREEZE AT TEMPS AS HIGH AS 18 DEGREES. I RETURNS TO WORKING CONDITION AT ABOUT 28 OR 29 DEGREES. HYUNDAI IN AURORA ILLINOIS PUTS THE FLUID IN WHEN I GET AN OIL CHANGE AND I NEVER PUT FLUID IN. WHEN IT WORKS THERE APPEARS TO BE SOMETHING BESIDES PURE WATER IN THE FLUID AS I OBSERVE A 'SUDSING' EFFECT. DURING MY LAST OIL VISIT ON FEB 9 AT A TEMP OF 18 DEGREES, I HAD A HYUNDAI EMPLOYEE CONFIRM THAT THE FLUID WAS FROZEN AND THE WASHERS DID NOT PROVIDE ANY FLUID WHILE THE WIPERS ACTIVATED.

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WHEN THE LIGHT SWITCH IN PUSHED FORWARD TO LOW BEAM, SWITCH TURNS AND TURN OFF ALL THE LIGHTS. VERY DANGEROUS WHEN DRIVING. HANDLE IS NOT ROUND, WHAT MAKES CAUSING THE PROBLEM.

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WHILE DRIVING ON EXPRESSWAY AT NORMAL HIGHWAY SPEED WE HEARD A VERY LOUD NOISE, AND A FEW SECONDS LATER THE HEAD LINER OF THE CAR STARTED TO FLAP DUE TO WIND INTERFERENCE. WE SOON REALIZED THAT OUR SUNROOF WAS BROKEN. GLASS SHARDS WERE MOSTLY HELD BACK BY HEADLINER. HOWEVER, SOME GLASS SHARDS FELL INTO PASSENGER COMPARTMENT. WE WERE NOT INJURED. WE STOPPED AND SAW THAT THE REMAINING GLASS POINTED UPWARDS, AND THAT THE SUNROOF WINDOW FRAME DID NOT SEEM TO BE BENT. THESE DETAILS SEEMS TO INDICATE AN EXPLOSION OF THE GLASS INSTEAD OF A HIT FROM A FOREIGN OBJECT.

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2015 HYUNDAI GENESIS ON DEC. 23 AT 5;30 PM MY CAR DIED WHILE I WAS STOPPED AT A TRAFFIC LIGHT ON A FIVE LANE STATE ROAD. ALL MALFUNCTION LIGHTS CAME ON. I USED MY FLASHERS CALLED THE POLICE AND WAITED ABOUT 10 MINUTES WITH CARS WHIZZING AROUND ME. TWO POLICE CARS ACCOMPANIED BY A FIRE ENGINE ARRIVED BLOCKED ALL LANES OF THE ROAD WHILE FIREMEN PUSHED THE CAR OFF THE ROAD TO SAFETY. THE CAR WAS TOWED TO DEALER WHERE IT REMAINED FOR 14 DAYS. PROBLEM WITH ECU. ON JULY 25, 2015 MY GENESIS WITH 5888 MILES WOULD NOT GO OVER 4 MPH AND THEN DIED WHILE ON A PRIVATE ROAD. ALL MALFUNCTION LIGHTS WERE LIT. CAR TOWED TO DEALER WHERE IT WAS FOR 6 DAYS. PROBLEM WITH ECU. EVEN THOUGH THE CAR HAS BEEN REPAIRED TWICE I AM NOW AFRAID TO DRIVE THIS CAR AND FEEL THERE IS A SAFETY DEFECT OVER WHICH I HAVE NO CONTROL. THE NEXT TIME IT FAILS I MIGHT NOT BE SO LUCKY.

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AFTER 25,000 MILES TIRE TREADS WERE SEPARATING ON THE INSIDE EDGE OF ALL FOUR TIRES. THESE WERE ORIGINAL FACTORY-INSTALLED HANKOOK VENTUS NOBLE S2 TIRES. HYUNDAI HAS A RECALL IN PLACE DUE TO THE POSSIBILITY OF VIBRATION, BUT THE RECALL MAKES NO MENTION OF SAFETY ISSUES OR TIRE FAILURE. THE ISSUE WAS FOUND WHEN DEALER WAS ROTATING TIRES ON NORMAL SCHEDULE.

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2015 GENESIS 11 MONTHS OLD WITH 6,100 MILES. THE SUNROOF WEATHER SEAL IS DEFECTIVE AND SEPARATING FROM THE GLASS. DEALER AND FACTORY ACKNOWLEDGE THE DEFECT ($3,500 COST TO REPAIR) BUT REFUSED TO BUY BACK THE CAR. THIS IS MY 4TH GENESIS: THE 2ND AND 3RD CARS WERE DEFECTIVE, THE 1ST WAS SOLD TO ME WITHOUT FEATURES I WANTED AND WAS TOLD WERE IN THE CAR I FIRST BOUGHT. MY ISSUE WITH THIS DEFECT IS THE REPAIR PROCESS IS SOMETHING FIELD TECHNICIANS COULD NOT ACCOMPLISH ON THE 3RD GENESIS WHICH INVOLVED REMOVAL OF MOST INTERIOR TRIM ABOVE THE DASH LEVEL AND HEADLINER. SEVERAL ATTEMPTS AT REPAIR/REASSEMBLY WERE UNDERTAKEN AND THEN WA STATE LEMON LAWS KICKED IN. THE INTENDED REPAIR TO MY CURRENT AND 4TH GENESIS WILL BE A FURTHER DISASSEMBLY OF THE UPPER PORTION OF THE INTERIOR TRIM OF THE VEHICLE AND OF COURSE REMOVAL OF THE FIXED GLASS PORTION AND REPLACEMENT OF THE DEFECTIVE WEATHER SEAL. THE DEALER, DOUG'S HYUNDAI, HAVE BEEN JUST GREAT AND THEY HAVE EXPRESSED THEIR CONCERN THAT THIS REPAIR IS LIKELY TO FAIL TO RETURN THE CAR TO ME IN "FACTORY CONDITION" DUE TO THE NATURE OF THE REPAIR. MY PAST EXPERIENCE WITH THE 3RD GENESIS TELLS ME THEY ARE RIGHT. WHILE THIS IS NOT A SAFETY CONCERN PER SE, WATER INTRUDING INTO A VEHICLE COULD AND LIKELY WILL IMPACT ELECTRICAL SYSTEMS AND CONTROL MODULES. CASE IN POINT WAS THE RECALL INVOLVING WATER PENETRATION INTO THE REAR TAIL LAMPS THAT IMPACTED THE CARS TRANSMISSION FUNCTIONS. I FEEL SCREWED BY HYUNDAI. THEY ARE MAKING ME UNDERGO A REPAIR THAT WILL RESULT IN A DEPRECIATED VALUE. CAN ANYONE WHO READS THIS HELP ME?

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THE VEHICLE, A 2015 HYUNDAI GENESIS 5.0 IN RELATIVELY SLOW MOTION ENTERING A PARKING LOT, WAS INVOLVED IN A PASSENGER SIDE IMPACT ACCIDENT ON 10/6/15. THE OTHER CAR SUSTAINED FRONTAL DAMAGE AND WAS TOWED BUT THE GENESIS REMAINED DRIVABLE. FOUR (4) DAYS LATER, ON 10/10/15, WHILE IN MOTION, THE PASSENGER SIDE AND CURTAIN AIRBAGS SPONTANEOUSLY DEPLOYED.

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THE CAR ENGINE WILL SPONTANEOUSLY STOP WHILE THE CAR IS IN MOTION. THIS CAUSES ME TO LOSE ALL POWER STEERING, BRAKES STABILITY CONTROL ETC. THIS HAS HAPPENED ON CITY STREET WHILE THE CAR WAS IN MOTION. THE CAR WAS MOVING FORWARD IN A RELATIVELY STRAIGHT LINE. IT HAS BEEN "FIXED" BUT NOT FIXED. IT IS AT THE DEALER FOR THE 2ND "FIX". THE 1ST "FIX"WAS 10/12/15. THE 2ND "FIX" BEGAN 10/27/15 & IS STILL UNDERWAY. THE CONSUMER STATED A DIAGNOSTIC REPORT FOUND 32 CODES. THE CONSUMER WAS PROVIDED A LOANER VEHICLE. UPDATED 10/25/2017*JS

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THE TRANSMISSON CONTINUED RACING WITHOUT ANY FOOT ON THE GAS PEDAL BRAKE FULLY APPLIED GEARSHIFT IN NEUTRAL STATIONARY IN MY GARAGE

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I OWNED THE CAR FOR 9 MONTHS AND NEVER HAD A PROBLEM IN THE RAIN. IT WAS RAINING AND MY CAR SAFETY LIGHTS STARTED FLASHING TELLING ME THAT FRONT COLLISION WARNING WAS NOT WORKING, LANE DEPARTURE WARNING WAS NOT WORKING, BLIND SPOT DETECTION WAS NOT WORKING. AND TO CHECK AEB SYSTEM. HYUNDAI TOLD ME THAT ALTHOUGH IT WORKED FINE FOR 9 MONTHS, THAT THE SAFETY FEATURES MAY NOT WORK IN THE RAIN

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NEW 2015 HYUNDAI GENESIS 3.8 V6, DRIVEN ONLY 6407 MILES IN 11 MONTHS, SHOWED AIRBAG MALFUNCTION WARNING DISPLAY. CAR WAS IN PERFECT CONDITION AND PARKED INSIDE A COVERED CAR GARAGE BEFORE GOING ON VACATION. AFTER RETURNING FROM THE VACATION, NOTICED THE AIRBAG WARNING LIGHT. TOOK THE CAR TO AN AUTHORIZED HYUNDAI DEALER, WHO DIAGNOSED AND SAID THE AIRBAG DEPLOYMENT CONTROL ELECTRONIC BOARD HAS FAILED AND NEEDS IMMEDIATE REPLACEMENT. HYUNDAI DEALER ALSO ADVISED ME NOT TO DRIVE THE CAR WITHOUT THE FIX AND PROVIDED A LONER CAR AND SENT ME HOME. IT TOOK THREE DAYS FOR THE DEALER TO ORDER THE AIRBAG CONTROL ELECTRONIC BOARD- PART NO: SPO 95910-B1000 AND TO FIX THE ISSUE (B1620 INTERNAL FAULT-REPLACED SRSCM). I AM TOTALLY DISAPPOINTED THAT A KEY SYSTEM LIKE AIRBAG DEPLOYMENT CONTROL UNIT COULD FAIL IN A HIGH-END, LUXURY CAR LIKE HYUNDAI GENESIS THAT TOO WHILE IT WAS PARKED IN SOUTHERN CALIFORNIA GARAGE. IT IS SCARY TO IMAGING AIRBAG DEPLOYMENT CONTROL UNIT FAILING WHILING DRIVING THROUGH MOJAVE DESERT AND AIR BAG DEPLOYING ON YOUR FACE WITHOUT ANY REASON. HYUNDAI SHOULD CRITICALLY FOLLOW AND EXAMINE AIRBAG WARNING ISSUE.

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AFTER HAVING ALL THREE WORK DONE ON MY CAR: FOUR WHEEL REPLACED AS STATED ON THEIR CAMPAIGN , COWL AND ELECTRICAL WIRING REPLACEMENT UNDER , THE VIBRATION ON THE STEERING WHEEL BECOMES EVIDENT/STRONGER AT LOWER SPEED(BELOW 25 MPH) AND AT IDLE. WHEN DRIVING I FEEL MY HANDS FEEL TIRED BECAUSE OF THIS VIBRATION AFFECTING THEM. I WENT BACK TO THE DEALERSHIP AT HYUNDAI LONG ISLAND, QUEENS FOR THE PROBLEM BUT AFTER WAITING FOR HOURS, I WAS TOLD THAT THEY CANNOT DO ANYTHING ABOUT THE PROBLEM . AND UNTIL NOW, THE VIBRATION IS BECOMING AN ANNOYANCE.

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EARLIER THIS YEAR HYUNDAI ISSUED A LETTER TO GENESIS OWNERS STATING THEY WERE REPLACING THE HANKOOK TIRES THAT CAME ON THE CAR FROM THE FACTORY WITH MICHELIN TIRES BECAUSE CUSTOMERS HAD COMPLAINED OF RAOD NOISE. I CONTACTED THE DELAERSHIP, WEST BROAD HYUNDAI, RICHMOND, VA, TO ORDER MY REPLACEMENT TIRES... I TOOK MY CAR TO THE DEALERSHIP ON AUG 29 FOR THE STATE INSPECTION AND AN OIL CHANGE, THEY STATED THEY DID NOT HAVE STAFF ON HAND ON SATURDAYS TO CHANGE THE TIRES. DURING THE STATE INSPECTION THE MECHANIC DISCOVERED THE TREAD ON MY LEFT REAR TIRE HAD SEPARATED FROM THE TIRE. THE RIGHT REAR TIRE LOOKED AS IF IT WAS ABOUT TO SEPARATE. SINCE MY TIRES WERE IN THEY DEDICATED A MECHANIC TO REPLACING MY TIRES..MY CAR WAS PURCHASED NEW, THE TIRES HAVE 25515 MILES ON THEM AND THE CAR HAS NOT BEEN MODIFIED IN ANY MANNER. I FEAR THERE IS A MAJOR PROBLEM WITH THIS MODEL TIRE AND HANKOOK SHOULD BE MADE AWARE IMMEDIATELY. I HAVE PHOTOGRAPHS OF THE TIRES. THE TIRE LOOKS PERFECT FROM THE OUTSIDE WALL BUT THE WALL THAT FACES UNDER THE CAR THE DEFECT IS VERY NOTICEABLE....UPDATED 09/28/15 *BF *CN

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TL* THE CONTACT OWNS A 2015 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE ATTEMPTING TO USE THE KEY FOB TO GET INTO THE VEHICLE, THE DOORS FAILED TO UNLOCK. THE CONTACT STATED THAT THE TRADITIONAL KEY WAS USED TO TRY TO OPEN THE LOCK BUT FAILED TO ALLOW THE CONTACT ACCESS INTO THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE VEHICLE'S SYSTEM NEEDED TO BE RESET AND THE BATTERY IN THE KEY FOB NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,700. UPDATED 9/28/15 *BF *CN

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WHILE DRIVING AT ABOUT 25 MPH, THE POWER STEERING FROZE UP ON ME.(FORTUNATELY), I WAS NOT DRIVING FAST, OR ON A BRIDGE, FREEWAY, ETC. AND WAS ABLE TO RETURN TO A SAFE LOCATION. I CALLED A TOW TRUCK. TOWED TO LOCAL HYUNDAI DEALER. AFTER 20 DAYS IN SHOP, THEY REPLACED STEERING COMPUTER, RACK AND PINION STEERING TOO. I AM APPALLED THAT A NEW (EXPENSIVE) 2015 GENESIS WITH VERY LOW MILEAGE, HAS HAD THIS PROBLEM. I AM NOW VERY HESITANT ABOUT THE QUALITY OF THE HYUNDAI BRAND. I HOPE NO ONE ELSE HAS HAD THIS PROBLEM, BECAUSE IT IS A REAL HEADACHE!!!

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VEHICLE STALLED AS I WAS DRIVING ABOUT 25 MPH. ALL SYSTEMS FAILED. IT COULD NOT BE STARTED AGAIN AND HAD TO BE TOWED. THERE WAS NO PREVIOUS INDICATION OF ANY MECHANICAL/ELECTRICAL PROBLEM.

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AFTER ACCELERATING FROM A STOP LIGHT BEHIND ANOTHER VEHICLE, THERE WAS A LOUD CRACKING NOISE HEARD FROM BEHIND THE DASH BOARD AND THE CAR SUDDENLY AND VIOLENTLY ACCELERATED WITHOUT WARNING WITH A LOUD "BOOM" IN THE BACK AS THOUGH SOMEONE HAD HIT ME FROM BEHIND, BUT NO ONE HAD HIT ME. I HAD TO BRAKE HARD TO AVOID HITTING THE CAR IN FROM OF ME. WHEN THE CAR VIOLENTLY ACCELERATED THE BACK OF THE CAR DIPPED DOWN (AND THE FRONT UP). I IMMEDIATELY CALLED THE DEALER AND REPORTED THIS AND THE CAR IS NOW IN THE REPAIR SHOP. THERE ARE NO ERROR CODES IN THE GDS SYSTEM FOR THIS INCIDENT AND THEY ARE UNABLE TO REPRODUCE. THIS WAS A VERY FRIGHTENING EXPERIENCE AND MY TRUST LEVEL IS NOW 0/100.

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MY GENESIS WAS INVOLVED IN A TIRE RECALL (CAMPAIGN 218). A COUPLE DAYS LATER, AS SOON AS I GOT THE CAR ON THE FREEWAY TO GO OUT OF TOWN ON A BUSINESS TRIP, MY CAR STARTED SHAKING SEVERELY. I CALLED BLUE LINK (HYUNDAI CUSTOMER SERVICE) AND THEY SAID TO TAKE IT TO PATTERSON HYUNDAI AT MY DESTINATION. I DRIVE TO WICHITA FALLS AS SLOWLY AND SAFEL AS I CAN AND I TOOK THE CAR IN TODAY BUT THEY REFUSED TO FIX IT. THEY SAID BECAUSE ITS RELATED TO THE RECALL THEY CANNOT FIX IT. I HAVE TO WAIT MINIMUM 3-5 DAYS FOR THEM TO ESCALATE IT TO THE NATIONAL LEVEL AND I CAN'T DRIVE MY CAR. I HAVE TO BE DRIVING HOME ON SUNDAY (2 DAYS FROM NOW). I TALKED TO CURTIS (FLOOR LEADER FOR GENESIS TEAM) AND SAID "I CAN'T DRIVE MY CAR FOR 3-5 DAYS?" AND HE SAID "YES." AND I ASKED IF I COULD GET A RENTAL THEN AND HE SAID THEY WON'T GIVE ME A RENTAL. THIS IS AT BEST UNETHICAL. I HAVE TO BE HOME BY MONDAY, SO THEY ARE FORCING ME TO DRIVE A POTENTIALLY UNSAFE CAR HOME 3.5 HOURS BECAUSE THEY WON'T CORRECT A PROBLEM WITH THEIR WARRANTY WORK.

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FRONT RIGHT DOOR (DRIVERS DOOR) DOES NOT CLOSE PROPERLY. WHEN YOU PULL IT CLOSED FROM THE INSIDE, OR PUSH IT FROM OUTSIDE THE VEHICLE, IT SOUNDS LIKE IT HAS CLOSED BUT UPON INSPECTION YOU FIND IT IS ONLY CLOSED TO THE FIRST LATCH. MANY TIMES I HAVE BEEN DRIVING DOWN THE ROAD AND HAD AN ALARM COME ON TELLING ME THE DOOR WAS NOT CLOSED.

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ENTERING INTO A RIGHT TURN LANE THE VEHICLE MAY HAVE GRAZED A CURB. IMMEDIATE EXPLOSION & BOTH RIGHT SIDE AIR BAGS BLEW CAUSING MINOR INJURIES TO PASSENGERS. THE CAR IS NEW, APPROX. 985 MILES AND THE TIRES HAD BEEN REPLACED THAT MORNING WITH MICHELINS UNDER A TIRE EXCHANGE PROGRAM. THERE IS NO EXTERNAL BODY DAMAGE TO THE VEHICLE, HOWEVER THE REAR AXLE APPEARS TO BE BENT. WHY WOULD AIR BAGS DEPLOY BY BUMPING A CURB AT LOW SPEED?

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TL* THE CONTACT OWNS A 2015 HYUNDAI GENESIS. THE CONTACT STATED THAT THERE WAS A PLASTIC COVER OVER THE KEY ON THE FRONT DRIVER SIDE DOOR THAT FAILED TO COME OFF, WHICH PREVENTED THE KEY FROM BEING USED. THE VEHICLE COULD ONLY BE OPENED USING THE KEY FOB AND THE DRIVER DOOR WAS THE ONLY DOOR THAT HAD A KEY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

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