What 305 owners told NHTSA about the 2015 Hyundai Genesis Coupe

The contact owns a 2015 Hyundai Genesis. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while starting the vehicle the vehicle hesitated. The contact stated after a short wait the vehicle started normally and functioned as needed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 154,000. VIN tool confirms parts not available.

NHTSA ODI 11583678

The contact owns a 2015 Hyundai Genesis. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11583252

The contact owns a 2015 Hyundai Genesis. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11583308

The contact owns a 2015 Hyundai Genesis. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11583138

The contact owns a 2015 Hyundai Genesis. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11582065

The contact owns a 2015 Hyundai Genesis. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11581731

The contact owns a 2015 Hyundai Genesis Coupe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11581749

I have completed 2 of these recalls through factory Hyundai while stationed in South Korea for military service. I have the paperwork, and I'm trying to get the NHTSA to clear my vin of these two repairs in order to import my vehicle back to the US. Can you please help me?

NHTSA ODI 11581816

In cold weather, instrument panel can take over 10 minutes to boot up and function.

NHTSA ODI 11579868

The contact owns a 2015 Hyundai Genesis. The contact stated that while driving at an undisclosed speed, there was a burning odor on the interior of the vehicle, and the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. After which, the contact was able to drive a short distance however, the failure reoccurred. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. An unknown warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the starter assembly. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V107000 (Electrical System), and the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 60,000.

NHTSA ODI 11579728

My car spontaneously caught fire while in a parking lot. I had left it for approximately 45 minutes. When I returned and opened the trunk, smoke began pouring out. Frightened, I called 911. The fire department came. When they opened the driver door, much more smoke poured out. My car continued to smoke I believe for a long time. I was ill for several days with headache and asthma as I am a senior and have scarred lungs. A mechanic later determined that the passenger car motor had burst into fire. He said the motor, seat, carpet and seat belt were beyond repair. No warning lights ever came on. After suggesting a buy back of the car in an earlier conversation, the manufacturer said yesterday upon viewing a photo I provided of the burned seat motor that it wasn't that bad. I refuse to keep the car or drive it because it could happen again and it reeks of fire.

NHTSA ODI 11577327

The contact owns a 2015 Hyundai Genesis. The contact stated that when she depressed the push-to-start button, the vehicle failed to start. The contact noticed there was water near the battery compartment. The contact removed the water, but the compartment continued to retain water. The battery, oil, and engine warning lights were illuminated. The contact called the local dealer, who informed her about a recall and referred her to the local Hyundai dealer. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 24V107000 (Electrical System). The manufacturer was not notified. The failure mileage was unknown.

NHTSA ODI 11575943

The contact owns a 2015 Hyundai Genesis Coupe. The contact stated while driving 10–20 MPH, the vehicle went into LIMP Mode in the first twenty minutes of driving. The vehicle speed was reduced. The check engine warning light was illuminated. The vehicle was taken to the local dealer, but the dealer was unable to determine the cause of the failure. The dealer cleared the DTC codes. The vehicle was not diagnosed or repaired. While driving, the check engine light warning illuminated. The vehicle was taken to another local dealer, Happy Hyundai (9121S Cicero Ave. Oak Lawn, IL 660453), where it was diagnosed that the accelerator position sensor needed to be replaced. The throttle body needed to be cleaned and replaced. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 34,000.

NHTSA ODI 11575277

There is a code that comes on my car, makes the engine light come on then it goes out on its own . And every year it’s back on same code. Has been happening for years . I took it to the dealership 2xs for the same reason each time they said nothing was wrong cleared the code and the engine light went out. This year being the 9th year having the vehicle the engine light kept coming back on every day after it was cleared and nothing found. So the Happy Hyundai dealership ship said leave the car overnight and see if the engine light is back on and if so he can see then what the issue is because it won’t be historical. I paid $212 for diagnostic, and then a few days he said leave overnight. He discovered that the throttle body had an issue and suggested cleaning. But the car goes in limp mode and I couldn’t accelerate but 20-25 mph. The first 20 mins of driving every day. Then it takes off. He determined that an accelerator pedal position sensor was bad. And I went years without any one diagnosing this. My car only has 34550miles approximately. And it’s almost 9 years old. 34k miles a sensor shouldn’t be bad that soon. The codes were P0651/ and P2106. And now in 2024, someone finally figured it out. But now it’s been almost 9 years and I’m paying $900 or 1k for replacement when it was clearly something wrong years ago . Undiagnosed.

NHTSA ODI 11574379

On [XXX], my vehicle was not starting at all, prompting me to seek professional assistance. Subsequently, the car was towed to a nearby auto shop for a comprehensive diagnostic. The findings indicated that the starter was the root cause of the issue and required replacement. Additionally, a battery replacement was deemed necessary. Coincidentally, on the same day, a recall notice was issued regarding the starter, citing a fire risk associated with the component. In light of the recall notice, the vehicle was relocated from the auto shop to my residence. On [XXX], the car was then towed to the dealership for further investigation and confirmation of the starter diagnostic, as advised by Hyundai corporate by an agent named, Doreen. I contacted Hyundai corporate on Friday, [XXX] , seeking guidance about the starter diagnosis. Their recommendation was to have the car towed to the dealership to validate the starter issue. She stated they will be able to expedite the resolution process at a national level once the dealership confirms the diagnosis. Today, on [XXX], Capitol Hyundai in San Jose, CA, associate by the name of Ali Lee, informed me that the starter was not the culprit; rather, it was identified as a "faulty" new battery installed six months ago. This revelation is disconcerting, especially considering that the car, parked for six days, should not have been able to start if the issue was solely related to the battery, as confirmed by the dealership. This report aims to document the sequence of events for future reference and to address potential safety concerns associated with the recalled starter, which poses a fire risk. Moreover, I would like to bring to your attention some pre-existing issues that might be connected to the recall, including light flickering while driving, headlights turning completely off automatically at night on the freeway & challenges w the car windows when using the designated buttons. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11573239

This has been a recurring safety issue problem! The front turn signals repeatedly have indicated on etiher side that the bulb is burned out and hence do not light up nor flash when this occurs. Some folks chalk this up to it is normal for bulbs to burn out so I have been replacing them when this happens. But, a new bulb doesnt always work! It gets to be a game of try this bulb and then that bulb and then sometimes nothing works and I plug the turn signal harness back in and maybe a few days later it starts to work so it is more than a bulb issue and a significant safety issue if folks assume that the turn signal is performing correctly and the oncoming cars dont see any sign that I'm planning on turning. I can put in a new bulb and try adjusting the bulb in its seated position and grab the wires and jiggle to see if there is a short or bad conection and nothing changes the fact that the new bulb is not working. Also the bulbs that arent working appear to be in good working order when looking at the 2 filaments

NHTSA ODI 11569752

The contact owns a 2015 Hyundai Genesis. The contact stated while driving through heavy rain, the ABS warning light intermittently appeared on the instrument panel. Recently, the contact stated that the ABS warning light remained illuminated upon starting the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 21V160000 (Service Brakes, Hydraulics) which was linked to the failure. The dealer and the manufacturer were notified of the failure and confirmed that the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 30,000.

NHTSA ODI 11554786

Oil pressure sensor is faulty and has gone out at ~74k miles. Looking into it, this is a known issue and has been recalled in Korea. The sensor is in the engine block and is a very costly repair. This needs to be recalled in the US!!

NHTSA ODI 11554154

The steering wheel frequently locks in position during left or right turns at speeds between 30 and 70 mph. A deliberate effort is required to return the steering wheel to neutral. My Hyundai dealer shop would not diagnose the problem due to the problem being intermittent, despite the car being under the bumper to bumper warranty.

NHTSA ODI 11553535

The oil low-pressure warning light is frequently on while the engine is operating from idle to approximately 2,000 rpm. Engine operation is normal, including high performance. Complaints of this condition abound on Genesis Forums. Beside the lack of a true low oil pressure warning that may result in severe engine damage, a safety issue is present if that damage occurs on roadways with no way to escape traffic flow.

NHTSA ODI 11553538

In July 2023, the driver's side passenger door stopped opening for no reason. There was no damage nor was there an accident. Upon researching this issue, I learned that this is a common problem for the 2015 Hyundai Genesis models. It is not safe to have passengers ride in the vehicle as they could not get out in the event of a flood, fire or accident. On July 20, 2023, I contacted Hyundai Motor America and was assigned Case No. 21756483. Max, National Consumer Affairs, Hyundai Motor America, (833) 462-8722 xX65522, was assigned. On August 4, 2023, Max scheduled an appointment at Roseville Hyundai for September 29, 2023. No repairs were performed nor was a clear diagnosis made as Hyundai did not if indicate it would pay for the repairs. On October 10, 2023, Rae, a service employee from the dealership, left a voicemail that due to the age of the vehicle and miles outside the warranty, Hyundai would not assume responsibility for the repair. A consumer of a vehicle has a reasonable expectation that all four car doors will open and close for many years. Due to the cost and supply issues, consumers are keeping their cars longer. We have owned many vehicles and even three Hyundai vehicles at the time of this incident, and not once did a door cease to open. I am seeking assistance from Hyundai repair this safety issue.

NHTSA ODI 11551506

I was driving the car, and without warning, it just said engine overheating and shut off. If I had pulled out in front of someone, I could easily have gotten killed. There was no prior indication of anything wrong. Just riding down the road and it just shut off for no reason and would not restart. Towed it to the dealership and they told me that I need a new electronic control module and quoted a price of $4,000. That is freaking outrageous for something that should never have gone wrong in this car. I researched online and there are multiple Hyundai Genesis sedan owners have had a problem with the electronic control module going out for no reason. This is something Hyundai should be held accountable for as it is a major safety hazard. For your car to just shut off for no reason while driving it, is extremely dangerous and life-threatening.

NHTSA ODI 11546380

Driver’s side rear passenger door mechanism has failed. Door will not open when handle is pulled from the outside of the vehicle, nor when the occupant uses the interior door handle. This hinders the occupants from exiting the vehicle and is unsafe. Maintenance personnel have replicated the issue and have found no root cause.

NHTSA ODI 11535915

Brought my Hyundai to Red McCombs Superior Hyundai to 9am appt on Friday, July 28th to have my drivers side seatbelts untangled which I thought was a safety issue. They refused to even get the vehicle into the shop for they were “too busy”. I surmise it wasn’t worth their time to remedy…too many overpriced oil changes to perform. Ridiculous and service is severely lacking at Red McCombs Hyundai.

NHTSA ODI 11535154

When driving at the speed of 20 - 25 MPH the car feels like its skipping or struggling to shifting into the next higher gear. Then all of a sudden it feels like someone rams into the back of us. Then the car will not shift into the next. I took the car into Coconut Creek Automotive LLC. The car just sat there for almost 3 months. They tell me that they could not duplicate the problem. I spoke with a service rep that told me he felt the problem. The Manager said to me that the car had to be driven and the problem displayed 5 out of 10 times. My car was there for almost 3 months and only drove 12 miles.

NHTSA ODI 11531191