What 258 owners told NHTSA about the 2015 Hyundai Elantra Hev

About 6 weeks ago, my car engine began to turn off while driving. Warning lights flash on the gauge cluster. The vehicle has limited mobility for 20–30 seconds, then loses all power. This was incredibly dangerous when driving at highway speeds, as the car simply stopped. There were no warning lights or issues before this began happening. I took it to a local mechanic who identified several error messages and replaced the battery, throttle, sensors, and other parts, but the problem persisted. They could not identify the cause but verified the problem. I took the car to the Skagit, WAHyundai dealership, where they determined it was a failure in the oil pump. This exact problem is under an active recall for other Hyundai Elantra model years.

NHTSA ODI 11613658

The Pearl White paint falls off of the vehicle, exposing the primer to the elements and reducing the life and usage of the vehicle. Paint has also flown up and stuck to the windshield, obscuring visibility.

NHTSA ODI 11611575

When driving the car loses power steering and is harder to control. I am at risk because I cannot control the car how I am suppose to. I have called before but there are no Hyundai service dealers close to me. There was nothing prior but now that it is happening there are warning lamps on.

NHTSA ODI 11606862

The transmission failed as I was driving and the vehicle is available for inspection. My safety was put at risk as the car failed suddenly and I was stuck on the side of the road with my children. The problem has been confirmed by my mechanic. It has not been confirmed by the manufacturer, police, or insurance No lights were on previous and the car seemed to be just fine.

NHTSA ODI 11605980

The contact owns a 2015 Hyundai Elantra. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound. The contact stated that the sound was like an airplane propeller spinning. The contact stated that the following day, while driving out of the driveway, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact used the parking brake to stop the vehicle. The vehicle was towed to an independent mechanic where it was diagnosed with a failed ABS module. The contact was informed that the ABS module needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was towed to the dealer; however, the vehicle was not diagnosed or repaired. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) prior to the failure. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 174,000.

NHTSA ODI 11604130

Due to CDK Global cyberattack, I cannot complete my safety recall of my Hyundai Elantra 2015 (ABS Fuse that can cause engine to explode, according to Hyundai safety recall report). Hyundai does not allow dealerships to keep safety recall parts on hand (or a very small amount). I have to walk into the dealership to order the part. I cannot call to order the part. I have to constantly drive to place of work, home, sit in traffic, with a defective fuse that HyundaiUSA refuses to keep safety recall parts on hand. Please create a NATIONAL policy against manufacturers to have a minimum units (1000 units of fuses, parts, etc) as the safety recall occurs. Because dealerships cannot order parts due to this cyberattack. My mental anguish of driving a vehicle that cannot have a safety recall repaired due to parts not being able to order (especially if they can keep large amounts of units on hand at dealers), is through the roof! I cannot take time off, I have to drive to not be evicted, anything repossessed, etc. and where I live has limited transportation options, (and told to use ride share like Lyft or Uber). Insurance companies is unhelpful. If manufacturers say they cannot keep parts on hand, then how do they ship the parts so quickly, under normal operations? 3rd party mechanic shops cannot order these parts as the manufacturer has to complete the recall repair.

NHTSA ODI 11597515

I just had to pay $1200 for an alternator that was installed into my car defected from the beginning by Hyundai.

NHTSA ODI 11596071

I received a notice in the mail of the recall from Hyuandai. I set an appt with Dick Smith Hyandai in Greenville, SC and when I arrived they said they could not do any recall work at the moment due to issues with their computer system and that I should call them again in a few weeks.

NHTSA ODI 11595646

i received a Manufacturer's Service Campaign 984 Notice from Hyundai. I made an appointment for a treatment of an underbody cavity wax and undercoating spray to prevent corrosion at King Hyundai in Deerfield Beach, FL, the closest dealer. When I arrived at the dealership I was informed that the correction could not be made because Hyundai did not supply Florida dealers with the needed products. I explained that the vehicle had been used for three years in the Washington DC area and then relocated to Florida. I called Hyundai Customer Car Center at 1-855-371-9460 and was advised that Hyundai did not supply the needed products to any state that did not experience winter weather; I believe she said that was a total of 16 states. As I received a recall notice at my Florida address, please explain why Hyundai is exempt from the recall issued in accordance with federal law.

NHTSA ODI 11595452

Within three months of purchasing this vehicle, I started having engine light and oil consumption issues. Within the 4 years of owning, they've replaced the catalytic converter twice, many valves, and others. I had to purchase and add multiple quarts of oil to just maintain oil levels. I've had multiple occasions where my vehicle slowed to only up to 55 miles an hour while on the interstate. The vehicle had issues accelerating where an accident almost occurred because pulling into a shopping plaza, the vehicle couldn't drive up a minor hill and almost remained in the intersection. I've had multiple times where I was stuck on the side of the road in different environments, a few of which I was genuinely worried for my safety. This last incident I did not feel safe to drive where I needed to go so I got off the interstate to travel down a local road where the vehicle stalled in the middle of a 5 lane (one direction) busy road. The vehicle has been inspected by the dealership and warranty representatives. The engine and oil lights were the main issues, every time a light came on I reached out to the dealership to get it looked at. I received notice of many engines being recalled and repaired in 2022 yet Hyundai has only put bandaids on my engine.

NHTSA ODI 11593493

The contact owns a 2015 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic). The contact stated that on two occasions while driving at 45 MPH, she observed a burning odor in the cabin of the vehicle. The contact's wife pulled into a parking lot and inspected the vehicle. The contact's wife observed smoke emanating from the engine compartment. The vehicle was towed to a dealer where it was diagnosed that the needed to be replaced. The vehicle sat at the dealer for eight months before being repaired. The mechanic stated that the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 99,700.

NHTSA ODI 11592835

I was driving down the interstate using cruise control. When I applied the brakes, they didn’t work. The RPM’s went up to 4 or 5. I tried several times and the brakes didn’t work until I hit the cancel button on the cruise control. They said it was the brake switch when I had it repaired.

NHTSA ODI 11591942

I had a complete engine failure. The car had a loud knock sound and the engine shut off leaving the car inoperable.

NHTSA ODI 11591580

The contact owned a 2015 Hyundai Elantra. The contact stated while the vehicle was parked outside his residence, it caught on fire. The contact stated the fire was emanating from the engine compartment. No one was injured during the fire. A volunteer fire department was notified and extinguished the fire. A fire department and police report were not filed. The vehicle has not yet been inspected by the insurance; however, the contact stated the vehicle was destroyed. The vehicle was not repaired and remains at the contact residence. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

NHTSA ODI 11589731

The contact owns a 2015 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11587655

The contact owns a 2015 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11586797

The contact owns a 2015 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11585130

The contact owns a 2015 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11584152

Reporting my previous VIN in case it helps the new vehicle owner since I am sure they are facing similar defects that I am with my "brand new 2016 Hyundai Elantra". I previously owned a brand new 2015 Hyundai Elantra and had to file a claim after flooding occurred in Kyle, Texas. The 2015 Elantra title was transferred to USAA after filing a claim for TOTAL LOSS due to engine flooding on [XXX]. Odometer reading on date of total loss is 7,673 miles. Vehicle appears to be sold again with same odometer reading January 2016. Both of my Hyundai Elantra's were purchased at Ron Carter Hyundai Dealership in Texas (Dealer number P113588). This dealership is now called Big Star Hyundai after DCG Acquisitions represented the sale in 2021 - just in time to deny and delay warranty covered defects to consumers who thought they purchased a brand new car. Hope this helps the current vehicle owner in case they are also over spending on dealership recommended "repairs" for their LEMON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11583354

I am submitting this complaint because in the fall of last year 2023, I received a recall notice in the mail from Hyundai advising me of a safety recall with the ABS Module and risk of fire. As of today, the manufacturer has not made any efforts to remedy this issue and I am advised to park my vehicle away from structures to avoid fire. In order to keep myself and family safe I park my vehicle on the street in front of my home, but will not be able to continue doing this for much longer. Because of HOA regulations I will be fined if I continue to park my car on the street and will be forced to park in my driveway or garage. This has caused major inconveniences in my life as well as the worry that my car could become a risk to myself or others due to this safety recall. I do not believe that Hyundai has taken the appropriate measures to resolve the issue. I would like further investigation to insure the manufacturer does the right thing to protect not only myself, but other consumers who are affected by the recall. I contacted Hyundai on [XXX], received an apology; however I was not given an estimate of when they will have a resolution available. This is an unacceptable response after 6-7 months without communication from Hyundai. Reference number of call # [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11582775

The contact owns a 2015 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11582648

There has been no rememdy listed with hyundai for this Recall for the 2015 hyundai elantra in almost a year and since it is a fire hazzard, I would like a remedy immediate because hyundai is not taking this recall seriously.

NHTSA ODI 11580919

Unknown. Why is NHTSA giving Hyundai such slack? It has been well over six months since Hyundai has alerted us of the safety recall, but has to yet to act on recall 251. They say the car would be safer outside, but many of us who live in high rises don’t have that luxury as our multi-level garages are either attached to or beneath the living units. Hyundai should be compelled to act right away, or buy their cars back. NHTSA should act immediately.

NHTSA ODI 11579100

The contact owns a 2015 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11578652

The contact owns a 2015 Hyundai Elantra. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to respond as intended. Additionally, the vehicle jerked and hesitated. The contact stated that an unknown warning light illuminated with a message not to drive the vehicle until the vehicle was serviced. The vehicle was taken to an independent mechanic where it was diagnosed with a failed transmission and that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11578250