What 26 owners told NHTSA about the 2015 Honda Crosstour

The contact owns a 2015 Honda Crosstour. The contact stated that the vehicle intermittently failed to immediately start and made an abnormal grinding sound while starting. The vehicle was taken to the dealer twice, but no cause for the failure was found. The vehicle was not repaired. Upon investigation, the contact associated the failure with the starter. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11747127

The contact owns a 2015 Honda Crosstour. The contact stated that the vehicle failed to start intermittently. The contact stated that several attempts were needed before the vehicle started. The failure had occurred 5 times. The vehicle was taken to a certified mechanic, who diagnosed the vehicle and determined that the starter needed to be replaced. The starter was replaced, and the vehicle operated as needed temporarily, before the failure reoccurred. The contact had discovered a TSB for the failure of 2013 and 2014 model vehicles. The dealer was not contacted. The manufacturer was not informed of the failure. The failure mileage was approximately 90,000. The VIN was not available.

NHTSA ODI 11711131

The contact owns a 2015 Honda Crosstour. The contact stated that upon starting the vehicle, there was an abnormal grinding sound coming from the engine compartment. The vehicle returned to normal functionality, but the failure became a regular occurrence. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 16-002. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

NHTSA ODI 11603817

The contact owns a 2015 Honda Crosstour. The contact stated that upon attempting to start the vehicle, the failed to respond as intended. The contact stated that after several attempts, the vehicle was started. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where the starter was replaced; however, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.

NHTSA ODI 11602327

I have a 2015 Honda Accord Crosstour, that was purchased in June 2022and since November 2022 , every few attempts, the car fails to start and, at times, grinds. This is a known problem under Honda Service Bulletin 16-002. I expect for the problem to be fixed and it has not. The starter was replaced, and it is still doing it. There is a second part to attempt to fix the problem, but Honda will not do it. Unfortunately, Honda has not been forced to address this problem and make customers whole fully. I have been stranded several times with two young children waiting for the car to start. Sometimes it starts, and sometimes it doesn't. As an owner of 3 Hondas, I will never buy another Honda again. I feel duped and defrauded.

NHTSA ODI 11509449

The contact owns a 2015 Honda Crosstour. The contact stated that after purchasing the vehicle, there was an abnormal sound while starting the vehicle. The vehicle was taken to the dealer where the starter was replaced; however, the failure recurred. The contact stated that recently the vehicle failed to start as needed. The vehicle was towed to the dealer but was not yet repaired or diagnosed. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11500824

Vehicle starter grinds and does not start. happens on several occasions !

NHTSA ODI 11498562

The contact owns a 2015 Honda Crosstour. The contact stated that while starting the vehicle, he heard a grinding sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the starter needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 74,210.

NHTSA ODI 11460638

I HAVE A PUSH TO START AND THE VEHICLE CONSTANTLY HAS ISSUES WHEN ATTEMPTING TO START IT. TYPICAL A STARTER-RELATED GRINDING NOISE. IT IS NOT USER ERROR BECAUSE WHEN I GET IS SERVICED AT HONDA THEY WOULD FREQUENTLY QUEATION WHY THE ISSUE WAS HAPPENING. ITS AN ONGOING ISSUES SINCE I PURCAHSED IT FROM GREAT FALLS HONDA IN MT.

NHTSA ODI 11378114

TL* THE CONTACT OWNS A 2015 HONDA CROSSTOUR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TOWED TO SHEEHY HONDA (LOCATED AT 7434 RICHMOND HWY, ALEXANDRIA, VA 22306, (703) 660-0100) WHERE IT WAS DIAGNOSED THAT THE STARTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

NHTSA ODI 11268011

TL* THE CONTACT OWNS A 2015 HONDA CROSSTOUR. WHEN THE START BUTTON WAS PRESSED TO START THE IGNITION, IT FAILED TO FUNCTION AND MADE AN ABNORMAL NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED LUTHER BROOKDALE HONDA (LOCATED AT 6800 BROOKLYN BLVD, BROOKLYN CENTER, MN 55429, (612) 424-7830) AND SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 91,000.

NHTSA ODI 11253674

TL* THE CONTACT OWNS A 2015 HONDA CROSSTOUR. WHILE DRIVING 20 MPH AND CLOSING THE SUN ROOF, THE INSTRUMENT PANEL LIGHTING AND HEADLIGHTS BEGAN TO DIM. WHILE PULLING UP AT HOME, THE DRIVER NOTICED THAT THE VEHICLE WAS DECELERATING, AND THE VEHICLE STALLED AND FAILED TO RESTART. THE INSTRUMENT PANEL LIGHTING TURNED OFF AND ON. THE FOLLOWING DAY, THE VEHICLE WAS JUMPSTARTED AND DRIVEN TO HERITAGE HONDA PARKVILLE (9213 HARFORD RD, BALTIMORE, MD 21234, (877) 366-2776), BUT WAS NOT DIAGNOSED OR REPAIRED. ON SEVERAL OCCASIONS IN THE PAST, THE VEHICLE WOULD NOT START WHEN PRESSING THE START BUTTON, THERE WAS A WHINING/GRINDING SOUND COMING FROM THE ENGINE, AND THE INSTRUMENT PANEL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER TO BE DIAGNOSED, BUT THE FAILURES COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

NHTSA ODI 11242439

BEFORE 37000 MILES THE AUDIO SYSTEM WILL BLINK OUT GOES THROUGH THE RESTART PROCESS AT THE BEGINNING AND SOMETIMES DURING A CALL. THE SCREEN IS NON FUNCTIONAL FOR AT LEAST A MINUTE NO RIGHT TURN CAMERA VIEW AVAILABLE, AND PHONE CALL INTERRUPTED, INITIALLY CAUSED PANIC AND A DISTRACTION, PROBLEM HAS PROGRESSED AND THE AUDIO POWER OFF NOTICE APPEARS. THIS HAPPENS WHILE DRIVING ON ANY ROAD ANYWHERE.2ND ISSUE, THE TPMS LIGHT CAME ON WITH NO NOTICEABLE TIRE ISSUE WHEN CHECKED. THE LIGHT COMES ON RANDOMLY, THE DEALER ADVISED NO KNOWN FIX.THIS HAPPENS ON ANY ROAD ANYWHERE. 3RD ISSUE THE BLUETOOTH SYSTEM DISAPPEARS AND ONLY RADIO OPTION APPEARS, ALL DEVISES MUST BE DELETED AND ADDED BACK THE BLUETOOTH, THIS HAPPENS RANDOMLY AS WELL. THE PROBLEM IS DETECTED AFTER THE CAR IS PARKED OVERNIGHT AND START UP THE NEXT DAY.

NHTSA ODI 11083835

TL* THE CONTACT OWNS A 2015 HONDA CROSSTOUR. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. ADDITIONALLY, THE CONTACT HEARD AN ABNORMAL WHINING SOUND UNDER THE HOOD WHILE ATTEMPTING TO START THE VEHICLE. ASSUMING THAT THE BATTERY WAS PROBABLY DEFECTIVE, THE CONTACT PURCHASED A NEW BATTERY AND REPLACED THE OLD BATTERY; HOWEVER, THE FAILURE RECURRED. PRIOR TO THE VEHICLE STALLING A SECOND TIME, THE STARTER ENGINE WARNING INDICATOR ILLUMINATED. FLOWERS HONDA (1610 E JACKSON ST, THOMASVILLE, GA 31792, (229) 225-1144) WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED FOR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,139.

NHTSA ODI 11031670