Apr 3, 2017Steering
EVER SINCE I BOUGHT THIS CAR, THE STEERING HAS BEEN DRIVING ME CRAZY!! I CANNOT KEEP THIS VEHICLE STRAIGHT WHILE DRIVING ON THE FREEWAY. I THOUGHT IT WAS BECAUSE OF THE ORIGINAL CHEAP TIRES THAT CAME WITH THE VEHICLE. I AM ON MY 3RD SET OF TIRES AND 3 ALIGNMENTS FROM THE DEALERSHIP WITH NO FIX!!! NO MATTER WHAT I DO.... THE CAR SWERVES ALL OVER THE ROAD. ESPECIALLY WHEN GOING HIGHWAY SPEEDS. CONTACTED HONDA CORPORATE AND THEY BASICALLY SAID THEY CAN'T DO ANYTHING. DEAR HONDA...U ARE PUTTING MY LIFE AT RISK WITH THIS 2015 HONDA CIVIC. I AM TERRIFIED TO DRIVE ON THE HIGHWAY DUE TO THE INSTABILITY OF THIS CAR. IT'S SERIOUSLY MENTALLY​ AND PHYSICALLY TAXING TO KEEP THIS VEHICLE FROM VEERING ALL OVER THE ROAD. I AM NOT KIDDING WHEN I SAY THIS...IF I WAS DRIVING BEHIND MY CIVIC...I WOULD THINK THE DRIVER WAS DRUNK. ABSOLUTELY​ THE MOST UN PLANTED VEHICLE I HAVE EVER DRIVEN. I AM BEGGING YOU HONDA...PLEASE ADDRESS THE WANDERING STEERING IN MY 2015 CIVIC!!! IT IS DANGEROUS!!!!
NHTSA ODI 10970391
Dec 31, 2016Wheels
THIS CAR IS ONE YEAR OLD AND MAINTAINED FOLLOWING THE SERVICE MANUAL AND REAR TIRES ARE BALD ON 1/2 OUTSIDE TREAD , 19,000 MILES OF MOSTLY HIGHWAY !
NHTSA ODI 10938890
Dec 19, 2016Brakes
BRAKE PROBLEM. SAFETY CONCERN. HAD TO PANIC BRAKE HARD AND FAST TO AVOID AN ACCIDENT WHILE GOING STRAIGHT AT STREET SPEED OF LESS THAN 25 MPH. NEW NOISE IMMEDIATELY AFTER EVENT: 'METALLIC CLUCK' SOUND UPON BRAKE PEDAL RETURN COMING FROM FIREWALL WHERE VACUUM BOOSTER AND MASTER CYLINDER ARE LOCATED. ALSO NOW EXPERIENCING INTERMITTENT 'HIGH HARD BRAKE PEDAL' (VACUUM ASSIST PROBLEM?) SEVERAL TIMES WHILE DRIVING AND WHILE PARKED. TOWED TO DEALER. BRAKE PROBLEMS SHOULD NOT RESULT WHEN THEY ARE USED AS INTENDED. SAFETY CONCERN. *TR
NHTSA ODI 10936360
Dec 1, 2016Electrical system
RADIO AND NAVIGATION SYSTEM WILL FREEZE AND BECOME UNRESPONSIVE AFTER USING THE HANDS-FREE PHONE OPTION TO TERMINATE A CALL, OR ACCESS SIRI WHILE THE VEHICLE IS IN MOTION. THE SYSTEM WILL DISPLAY AN ACTIVE CALL, EVEN AFTER THE CALL HAS BEEN TERMINATED ON THE PHONE. ATTEMPTING TO CHANGE THE AUDIO INPUT THROUGH THE DASH INTERFACE OR STEERING COLUMN CONTROLS WILL NOT CHANGE THE SOURCE. ATTEMPTING TO FORCE THE SYSTEM TO ACCEPT INPUT FROM AN ATTACHED PHONE BY PLUGGING IN THROUGH THE USB PORT WILL NOT LOAD THE DEVICE. A DEVICE ATTACHED VIA USB HAS THE SAME ISSUE, AND WILL NOT RESET IF THE DEVICE IS UNPLUGGED. THIS WILL RESET ONLY AFTER TURNING OFF THE VEHICLE AND RESTARTING AFTER A FEW MINUTES. SO FAR, ONLY THE AUDIO INTERFACE IS AFFECTED.
NHTSA ODI 10929408
Nov 23, 2016Seats
ONGOING ISSUE. HEADREST ANGLE IS NONADJUSTABLE (ONLY HEIGHT IS) AND THUS ISN'T SAFE FOR EVERYONE. IT PUSHES THE HEAD DOWN AND COMPROMISES SPINAL ALIGNMENT. PEOPLE WITH THINNER TORSOS OR WHO SIT MORE UPRIGHT ARE AT THE MOST RISK. OPTIONS TO FIX THIS INVOLVE USING PADDING ON THE BACK OF THE SEAT OR BENDING THE BARS IN THE HEADREST, BOTH OF WHICH WOULD PROVIDE SUFFICIENT DAILY COMFORT, BUT COULD RESULT IN INJURY IN AN ACCIDENT. A MUCH BETTER SOLUTION WOULD BE THE ABILITY TO ADJUST THE ANGLE OF THE HEAD RESTRAINT FOR PROPER POSITIONING AND ASSOCIATED INSTRUCTIONS IN THE SAFETY SECTION OF THE CAR'S MANUAL.
NHTSA ODI 10927692
Nov 3, 2016Crash
MY MOTHER LEASES A HONDA CIVIC 2015 AND WAS PARKING THE CAR AT A SLOW SPEED , FOOT ON BREAK THE ENGINE SURGED AND THE CAR SPED FORWARD. THE CAR HIT THE CAR IN FRONT OF ME. I IMMEDIATELY PUT THE CAR IN PARK AND SHUT IT OFF. AFTER A FEW MINUTES I RESTARTED THE CAR TO BACK IT UP --AS SOON AS I PUT IT IN REVERSE (WITH MY FOOT COVERING THE BREAK) IT SURGED AGAIN AND THE CAR SPED BACKWARDS. I FILED A CASE WITH HONDA AMERICA 05128777 - THEY INSPECTED THE CAR AND SAY THEY CAN NOT FIND ANY REASON FOR THIS. I AM POSTING THIS BECAUSE IT WAS REALLY FRIGHTENING AND I DO NOT WANT THIS TO HAPPEN TO ANYONE ELSE.
NHTSA ODI 10924012
Sep 30, 2016Steering1 injury
AROUND 8500 MILES WHILE DRIVE 35 MPH THE CAR SUDDENLY VEERED TO THE RIGHT HITTING THE CURB CAUSING $1200 PLUS DAMAGES TO THE WHEEL, ETC. AROUND 12,250 MILES WHILE DRIVING 45-50 MPH THE CAR SUDDENLY VEERED TO THE RIGHT AND RAN OFF THE ROAD CAUSING A BROKEN BACK AND $725 IN DAMAGE TO THE WHEEL SKIRTS. THIS HAPPENED 5/13/16. SUBSEQUENTLY THIS HAPPENED TWO MORE TIMES AROUND 40-45 MPH BUT WITH NO ACCIDENTS AS NO CARS WERE IN THE RIGHT LANE. REPORTED TO AMERICAN HONDA AND THE CASE WAS DISMISSED AS THEY CAN'T IDENTIFY ANY PROBLEMS. THE STEERING WHEEL WOBBLES BUT NOT CODES SHOW UP.
NHTSA ODI 10910867
Sep 21, 2016Steering
TAKATA THIS MORNING WHEN I DID START THE CAR, THERE WAS A WARNING SIGN " CHECK POWER STEERING SYSTEM" AND THE STEERING WHEEL EXTREMELY DIFFICULT TO TURN. I DID CALL THE DEALER AND LEFT THE CAR TO DIAGNOSE THE PROBLEM. IT IS ONLY 10 MONTHS AND MILLAGE AROUND 9000. DEALER TOLD ME SOME PART NEEDED TO REPLACE (HARNESS) AND WILL COST AROUND $450. IS THIS MANUFACTURED PROBLEM ? RECALL?
NHTSA ODI 10908579
Sep 5, 2016AirbagsSeat beltsCrash1 injury
THE VEHICLE (V-2) WAS INVOLVED IN A COLLISION AT THE 1-5 NB CYPRESS OFF RAMP IN REDDING CALIFORNIA IN EVENING PEAK HOUR TRAFFIC (AT 1810). V-2 WAS STRUCK BY V-1, WHICH IN TURN PUSHED V-2 INTO V-3. BOTH V-1 AND V-2 WERE STATIONARY AT THE TIME OF COLLISION. V-1, A ISUZA TROOPER SUSTAINED MINOR FRONT END DAMAGE. V-2 RECEIVED MINOR FRONT END DAMAGE, AND MAJOR REAR END DAMAGE. V-3, A KIA SOUL RECEIVED MINOR REAR END DAMAGE. THE ISSUE IS THAT THE V-2 AIRBAG DID NOT DEPLOY OR THE SEAT-BELT RESTRAIN THE DRIVER IN THE VEHICLE. THE DRIVER STRUCK THE STEERING WHEEL RECEIVING A MAJOR BRAIN CONCUSSION AND BROKEN NOSE UPON BEING PUSHED BY V-1 INTO V-3. SEVERAL ON THE SCENE QUESTIONED THE LACK OF AIRBAG DEPLOYMENT OR THE SEAT-BELT NOT PROVIDING THE RESTRAINT NECESSARY TO PREVENT THE INJURY. MY CONCERN IS THIS IS A FAILURE OF THE SAFETY SYSTEMS NECESSARY TO RESTRAIN THE DRIVER. REPORTING PARTY IS THE FATHER OF THE DRIVER OF V-2, A TEEN DRIVER.
NHTSA ODI 10903675
Aug 2, 2016SteeringEngineFuel systemCrashFire
MY DAUGHTER (17 YEARS OLD) WAS DRIVING AT 35 MILES IN LEONA VALLEY CA ON LAST FRIDAY 2015 HER HONDA CIVIC (7,000 MILES ON ODOMETER). HER CAR LOW-PRESSURE AIR LIGHT CAME ON AND THEN CAR STARTED TO SWERVE VIOLENTLY LEFT TO RIGHT. WITHIN FEW MINUTES THE CAR BRAKES STOPPED FUNCTIONING (ACCORDING TO HER, IT FELT SHE WAS PUSHING ON AIR WHEN SHE PRESSED THE BRAKE PADDLE) AND THEN THE STEERING WHEEL LOCKED. THE CAR ENDED UP ON ITS SIDE AND CAUGHT FIRE. IT STARTED A BRUSH FIRE (25 ACRES) HERE IN CA. WHEN MY DAUGHTER AND HER TWO FRIENDS TRIED TO GET OUT THE DOOR, THE OTHER DOOR WON'T OPEN. THEY HAD TO JUMP OUT OF THE SUN ROOF. THE QUESTION I HAVE IS WHAT CAUSED THE FIRE AND WHY DID THE CAR'S BRAKES AND STEERING WHEEL LOCKED? WHAT DO I NEED TO DO TO FIND OUT WHAT NEEDS TO HAPPEN IN ORDER TO GET TO THE BOTTOM OF ROOT CAUSE OF THE ACCIDENT?
NHTSA ODI 10892410
Jul 23, 2016AirbagsSeat beltsCrash
I HAD A CAR ACCIDENT A COUPLE DAYS AGO I GOT INJURED FROM MY NECK AND MY BACK I HIT MY HEAD ON THE STEERING WHEEL DUE TO A MALFUNCTION OF MY AIR BAGS. THEY DIDN'T DEPLOY. BUT MY CAR IS ASKING ME TO CHECK THE AIR BAG SYSTEM AND THEY TURNED OFF ALSO MY SEAT BELT FOR SOME REASON GOT STUCKED IT WON'T PULL MORE.
NHTSA ODI 10887938
Jul 10, 2016AirbagsBody & structureSeatsCrash3 injuries
WE WERE STOPPED IN TRAFFIC, SEAT BELTS WERE FASTENED, TURN SIGNAL ON, AND WE WERE REAR-ENDED BY A WORK VAN MOVING AT VERY HIGH SPEED. OUR CAR WAS TOTALED. THE FRONT SEATS WERE BROKEN DUE TO THE IMPACT. NO AIRBAGS DEPLOYED. NOT FRONT, NOT SIDE.
NHTSA ODI 10883803
Jul 7, 2016Electronic Stability Control (esc)
WE BOUGHT A BRAND NEW HONDA A COUPLE MONTHS AGO WE USUALLY DO NOT DRIVE IT MUCH SINCE IT IS FOR MY WIFE WHO TAKES THE BUS TO WORK. ONR DAY WR GOT A CHECK TIRE PRESSURE WARNING. SO I CHECKED TIRED AND EVERYTHING WAS FINE WITH THEM. THE WARNING WE WERE RECEIVING ACCORDING TO HONDA IS TPMS. AND IT'S ACTUALLY HAPPENING TO ALOT OF THERE CARS. FIESTA AND FOREMOST THIS IS SUCH A SAFETY HAZARD. BECAUSE WHEN THE REAL DAY COMES WHEN I DO NEED AIR I WILL NEVER KNOW. IT IS ALSO SAD THAT HONDA WAD AWARE OF THIS AND NEGLECTED TO MENTION IT TO US. THE OTHER THIN IS MY OLD CAR HAD FOR 15 PLUS YE AS DIDN'T HAVE ANY OF THESE HIGH TECH GADGETS,AND THESE NEW ONES I KEEP READING HAVE THIS ISSUE OR THAT. I'M STARTING TO BECOME EXTREMELY WORRY AND WONDER IF IT'S SAFE TO DRIVE. I AM CALLING THEM TODAY TO SET AN APPOINTMENT TO GT IT FIX
NHTSA ODI 10883181
Jul 7, 2016Fuel systemElectrical systemBody & structureVisibility & wipers
TL* THE CONTACT LEASED A 2015 HONDA CIVIC. THE CONTACT STATED THAT THE SIDE VIEW MIRRORS AND THE REAR WINDOWS OBSTRUCTED HER VISION WHILE DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 3,500. ...UPDATED 09/12/16 *BF *JS
NHTSA ODI 10883300
Jul 6, 2016Wheels
THE TPMS (TIRE PRESSURE MONITOR SYSTEM) WARNING LIGHT TURNS ON EVERY SO OFTEN FOR NO REASON. I BOUGHT A TIRE PRESSURE CHECKER AND WHEN IT TURNED ON I CHECKED ALL FOUR TIRES PER THE PSI RECOMMENDATION ON THE DOOR PANEL STICKER AND THEY WERE IN THAT RANGE. IT SEEMS TO ME THE SYSTEM IS FAULTY. IT COULD BE A SOFTWARE PROBLEM.
NHTSA ODI 10883020
Jun 13, 2016SteeringCrash
TL* THE CONTACT OWNS A 2015 HONDA CIVIC. WHILE ATTEMPTING TO STOP THE VEHICLE, IT VEERED TO THE RIGHT AND ALL OF THE WARNING LIGHTS ILLUMINATED. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A POLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIE ROD HAD FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 12,000.
NHTSA ODI 10873949
May 18, 2016EngineFuel system
I REPORTED DURING THE LAST OIL CHANGE THAT THE CAR WAS STALLING SPECIFICALLY WHEN TRYING TO ACCELERATE BETWEEN 10 MPH & 30 MPH. THE CAR STALLS, AND HAS EVEN COMPLETELY STOPPED FOR A FULL 60 SECONDS WHILE TRYING TO CHANGE LANES IN TRAFFIC EVEN THOUGH THE GAS PEDAL WAS COMPLETED DEPRESSED. THIS ALMOST CAUSED ME TO HAVE AN ACCIDENT. THE TECH SAID IT WAS DUE TO THE ECON BUTTON AND THE ENGINE TRYING TO CONSERVE ENERGY. I WAS TOLD TO NOT USE THE ECON BUTTON (ALTHOUGH THIS IS SUPPOSE TO SAVE ME MONEY ON GAS AND FUEL EFFICIENCY AND PART OF THE ALLURE OF THE VEHICLE.) DESPITE THAT I HAVE HAD THE ECON BUTTON OFF AND THE CAR CONTINUES TO STALL AND NOT ACCELERATE PROPERLY. AGAIN THIS IS USUALLY BETWEEN 10 MPG TO 30 MPH. I DON'T KNOW IF THIS IS A TRANSMISSION PROBLEM OR PART OF THE PISTOL PIN SNAP RING PROBLEM OR EVEN POSSIBLY A FUEL INJECTOR PROBLEM. THE PROBLEM APPEARS TO BE GETTING WORSE AND OCCURRING MORE FREQUENTLY. MY HUSBAND HAS THE SAME TYPE AND YEAR VEHICLE AND HIS DOES NOT BEHAVE THE SAME WAY. HIS ACCELERATION APPEARS TO BE FINE AND DOES NOT STALL AS MINE DOES. ALSO THE TIRE PRESSURE GAUGE HAS COME ON TWICE FOR NO APPARENT REASON. ONCE WAS 8-15-15 DURING A 4 HOUR ROAD TRIP WHICH OCCURRED AFTER WE ARRIVED. THE 2ND TIME WAS IMMEDIATELY AFTER I RETURNED HOME FROM MY LAST OIL CHANGE IN 4-2016. THIS IS THE (3RD) REPORTED PROBLEM WITH THIS VEHICLE. PROBLEM (1) WAS THE STAINED HEADLINER (6/2015)WHICH WAS REPLACED AND HAS NOT HAD ANY FURTHER ISSUES (2) WAS THE CENTER CONSOLE PIN COMING LOOSE AND POPPING UP (4-2016) WHICH HAS CURRENTLY REMAINED INTACT AND NOW THE ACCELERATION IS GETTING WORSE. (CONTINUOUSLY).
NHTSA ODI 10865714
Mar 16, 2016SuspensionBody & structure
TL* THE CONTACT OWNS A 2015 HONDA CIVIC. THE CONTACT STATED THAT WHILE THE VEHICLE WAS ON, IN NEUTRAL OR WHILE DRIVING, THERE WAS AN EXTREMELY STRONG VIBRATION. THE CONTACT MENTIONED THAT THE FAILURE WAS GETTING PROGRESSIVELY WORST. THE VEHICLE WAS TAKEN TO MULTIPLE DEALERS, WHO WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS TO SEND A REGIONAL REPRESENTATIVE FROM THEIR COMPANY TO INSPECT THE FAILURE BUT THE CONTACT RECEIVED NO FOLLOW UP AND WAS UNCERTAIN IF THE MANUFACTURER WOULD BE ABLE TO PROVIDE A PERMANENT REMEDY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 900. UPDATED 05/04/16*LJ *TR
NHTSA ODI 10850024
Mar 14, 2016Transmission & drivetrainEngine
STICKING DRIVE BY WIRE THROTTLE BODY SYSTEM , WHEN SHIFTING CLUTCH IS NOT RELEASING RIGHT OR TO THE VEHICLE SPECS ON THE VEHICLE AND ENGINE VIBRATION WHEN IDLING. WHEN STARTING TO DRIVE , VEHICLE ENGINE VIBRATION WHEN DRIVING ON NORMAL ROAD AN HIGHWAY TOO.
NHTSA ODI 10849564
Feb 15, 2016
AFTER A SHORT DRIVE, I NOTICED A BULGE IN THE RIGHT REAR TIRE. THIS TIRE IS ORIGINAL TO THE VEHICLE AND HAS APPROXIMATELY 1700 MILES OF WEAR.
NHTSA ODI 10836223
Feb 11, 2016Brakes
I FIRST PURCHASED A 2015 HONDA CIVIC AND STARTED HEARING THIS "GRINDING/CREAKY" WHEN I PUSHED DOWN ON MY BRAKES, COMING FROM MY REAR. DON'T GET ME WRONG, I AM ABLE TO USE MY BRAKES AS I WANTED, BUT WHEN I PUSHED DOWN ON THE BRAKES TO PUT IN GEAR OR JUST PUSHED DOWN A LITTLE TOO HARD, I WOULD HEAR THIS NOISE. ALSO I NOTICED, WHENEVER I HAD A FULL TANK OF GAS (TOOK ME A WHILE TO FIGURE THIS OUT), I WOULD HEAR THIS "THUMPING" NOISE. IF I DO NOT HAVE GAS IN MY CAR, I DO NOT HEAR THE NOISE. I WENT BACK TO THE DEALERSHIP A TOTAL OF 3 TIMES. THE MECHANICS TOLD ME THESE WERE NOT NORMAL NOISES, THEY TRIED TO DIAGNOSE MY CAR, IF KEPT MY CAR THE LAST TIME FOR 5 DAYS BUT WAS UNABLE TO GET THE SOUND TO REALLY GO AWAY. I EVEN TIRED TO TAKE IT TO ANOTHER HONDA DEALERSHIP TO GET MY CAR LOOKED AT, BUT I WAS TOLD, "TO TAKE MY CAR BACK WHERE I BOUGHT IT FROM BECAUSE ITS CLEAR THERE IS A PROBLEM, AND THEY DIDN'T WANT THEIR TECHS NAME ON IT". I WAS SHOCKED. I WENT BACK TO THE ORIGINAL DEALER AND THEY EVEN CALLED THE AMERICAN HONDA TECHNICIANS WHO WERE OF NO HELP. I WAS FED UP AND FELT UNSAFE IN MY CAR, SINCE I WAS BEING TOLD THESE WERE NOT "NORMAL" NOISES, I ASKED TO TRADE IN MY CAR (SAME EXACT YEAR/MODEL). DESPITE TEST DRIVING THE SECOND CAR (ON AN EMPTY GAS TANK), I DIDN'T HEAR ANY NOISES INITIALLY. BUT NOW ITS BEEN A FEW DAYS AND I HEAR THE EXACT SAME NOISES IN THIS CAR, AS I DID THE FIRST ONE. I HAVE NO IDEA WHAT TO DO. I JUST WANT A CAR THAT DOES NOT MAKE ANY OF THESE NOISES. I JUST TRADED IN MY CAR TO RECEIVE THIS ONE I AM CURRENTLY DRIVING ON 2/5/16. I HAVE YET TO GO BACK TO THE DEALERSHIP TO LET THEM KNOW OF THESE NOISES ON THE 2ND CAR, BECAUSE I FEAR BEING JERKED AROUND AGAIN. I REACHED OUT TO CORPORATE AND RECEIVED A CASE MANAGER NAMED ROBIN WHO HAS YET TO GET BACK TO ME AND NEVER RETURNS PHONE CALLS. I AM DESPERATE TO FIND OUT THESE NOISES.
NHTSA ODI 10825731
Jan 28, 2016Speed control
UNINTENDED ACCELERATION ON 01/27/2016 WHEN THE VEHICLE WAS ABOUT TO MAKE RIGHT TURN ON AN INTERSECTION WITH THE RIGHT TRAFFIC LIGHT ON. SUDDENLY IT ACCELERATED AT ABOUT 60MILES AND HOUR. ALL MY EFFORT TO STOP IT BY APPLYING THE BREAKS FAILED TEMPORARILY. THE ODOMETER READING ON THE CAR IS ABOUT 13,400 MILES. NO ACCIDENT OCCURRED. THE VEHICLE IS CURRENTLY PARKED AND NOT TO BE DRIVEN UNTIL HONDA CORPORATION TELLS ME WHAT TO DO. I HAVE NEVER HAD THIS EXPERIENCE WITH OTHER CARS I HAVE OWNED OR DRIVEN OVER THE PAST 22 YEARS.
NHTSA ODI 10822747
Jan 25, 2016Seats
TL* THE CONTACT OWNS A 2015 HONDA CIVIC. THE CONTACT STATED THAT THE HEAD RESTRAINTS FORCE HER HEAD FORWARD IN A DIFFICULT POSITION. THE CONTACT WAS UNCOMFORTABLE WHILE DRIVING THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEAD RESTS COULD NOT BE ADJUSTED FOR SAFETY REASONS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 5,500.
NHTSA ODI 10822161
Jan 20, 2016Tires
ON THE MORNING OF 12/14/15, WHILE TAKING MY NEW CAR , THAT HAD 3,400 MILES ON IT, TO THE DEALERAHIP FOR IT'S FIRST NEW CAR SERVICE I HAD A BLOW OUT OF THE REAR PASSENGER TIRE ON THE FLORIDA TURNPIKE DOING 70 MPH. WHEN I FINALLY ARRIVED AT THE DEALERSHIP THEY EXAMINED THE BLOW OUT AND COULD SEE NO DAMAGE TO THE TIRE THAT WOULD ACCOUNT FOR THE BLOW OUT. THE SAME WAS TRUE WHEN I GOT TO A MICHELIN DEALER WHO ALSO EXAMINED THE TIRE, HE COULD FIND NO DAMAGE THAT WOULD SUPPORT ANYTHING OTHER THAN A DEFECTIVE TIRE. WHEN THE TIRE BLEW IT BROKE THE REAR WHEEL SUSPENSION COVER. MICHELIN REFUSED TO PAY FOR THE COST OF THE NEW TIRE SINCE THE BLOW OUT CAUSED ADDITIONAL DAMAGE TO THE REAR SUSPENSION. MICHELIN WANT ME TO GO THROUGH THEIR "CLAIM PROCESS" WHICH INCLUDES, BUT IS NOT LIMITED TO MY RETURNING THE TIRE. AFTER NUMEROUS PHONE CALLS, EXPLAINING THAT BEING A SENIOR CITIZEN , CARRYING A TIRE TO BE MAILED IS NOT AN OPTION NOR WAS THE COLLECTION OF THE RUBBER THAT WAS LEFT ON THE TURNPIKE AN OPTION FOR ME TO COLLECT AND SEND, IN THE AT]LTERNATIVE I'VE ASKED MICHELIN TO SEND ONE OF THEIR REPRESENTATIVES TO MY HOME TO EXAMINE THE REMAINS OF THE TIRE ONOLY TO0 BE TOLD THAT IS NOT THEIR POLICY I AM AFRAID TO DRIVE THIS NEW CAR FOR FEAR OF THE OTHER 3 TIRES BLOWING OUT. I WANT MICHELIN TO REPLACE THE 3 REMAINING TIRES THAT ARE CURRENTLY ON THE CAR, TO PAY THE COST OF THE REAR WHEEL SUSPENSION WHICH IS $199.94, AND REIMBURSE ME FOR THE $201.43 I PAY TO REPLACE THE TIRE THAT BLEW OUT. SINCE TIRES ARE OUR FIRST LINE OF DEFENSE, MY FEARS ARE BASED ON MY HORRIBLE EXPERIENCE. I NEED MICHELIN TO STEP UP AND STAND BEHIND THEIR PRODUCT. PICTURES OF TIRE AVAILABLE UPON REQUEST EMAIL: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA ODI 10821337
Dec 28, 2015AirbagsCrash1 injury
TL* THE CONTACT OWNS A 2015 HONDA CIVIC. THE CONTACT STATED THAT WHILE PARKING, THE AIR BAGS INADVERTENTLY DEPLOYED CAUSING THE VEHICLE TO CRASH INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED. IT WAS UNKNOWN IF THERE WERE ANY INJURIES REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. UPDATED 02/23/16*LJ
NHTSA ODI 10816421