What 188 owners told NHTSA about the 2015 Ford Transit Van Battery Electric

The contact owns a 2015 Ford Transit. The contact stated that while her husband was driving 20-40 MPH, the vehicle started shaking. The contact stated no warning light was illuminated. The driver began to depress the accelerator pedal and after exceeding 45 MPH, the vehicle stopped shaking. The contact took the vehicle to the local dealer, where it was diagnosed with needing all four tires to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle to an independent mechanic and was informed that the torsional damper kit needed to be replaced. The vehicle was being repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11505209

The contact owns a 2015 Ford Transit. The contact received notification of NHTSA Campaign Number: 19V767000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11492008

The contact owns a 2015 Ford Transit. The contact stated that while driving 45 MPH, the vehicle failed to stop upon depression of the brake pedal without warning. The contact was forced to use the parking brake to stop the vehicle. Due to the failure, the contact initially had the vehicle towed to an independent mechanic where they diagnosed the vehicle with a defective driveshaft which was linked to NHTSA Campaign Number: 19V767000 (Power Train). The vehicle was then towed to the dealer where they confirmed the failure but informed the contact that the recall repair had to wait for an approval from the manufacturer. The manufacturer was notified of the failure but offered no additional assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 55,000.

NHTSA ODI 11490023

The contact owns a 2015 Ford Transit. The contact received notification of NHTSA Campaign Number: 19V767000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11483742

We repaired brakes on this vehicle that is owned by one of our customers business. When you replace rear brake rotors on these vans the caliper bracket mounting bolts and the bolts that hold the rotors to the axle and the differential must be replaced. They are torque to yield bolts and only one use is permitted. We have several vehicle in fleets that we work on that have these same vans. We had always used the Ford replacement bolts and had no issues. NAPA started stocking a Dorman supplied bolts for the rotors to be attached. The part number for the NAPA parts are 92601271. The bolts sheared off on the right rear and allowed the right rear tire and wheel to come out of the rear axle housing. The repair was done on 3-24-21 at 66644 miles and the failure occurred 10-7-21 at 76263. The Ford number for these bolts is W716084-S439. The head markings for the Ford ones are SPF 10.9 and the Dorman ones are 322 10.9.

NHTSA ODI 11437524

The contact's husband owns a 2015 Ford Transit. The contact's husband received a recall notice for NHTSA Campaign Number: 19V767000 (Power Train). The vehicle was taken to the dealer and repaired under recall. The contact then stated that while her husband was driving at various speeds, the vehicle would vibrate without warning. The vehicle was taken back to the dealer where they requested to keep the vehicle for inspection. The contact also had attempted to reach the manufacturer but had no success. The vehicle was not repaired. The failure mileage was approximately 55,000.

NHTSA ODI 11437541

The contact owns a 2015 Ford Transit. The contact stated that while his son was driving 65 MPH, he heard an abnormal noise and had to depress the brake pedal to the floor to stop the vehicle. The contact stated no warning light was illuminated. The vehicle was not drivable. The vehicle was towed first to his son's employer and then to the local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was not yet repaired. The VIN was included in NHTSA Campaign Number: 19V767000 (Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 374,000.

NHTSA ODI 11435003

Dealer has been unable to obtain driveline coupler parts from Ford for over a month at this point.

NHTSA ODI 11434803

The contact owns a 2015 Ford Transit. The contact stated that while driving 81 MPH, the vehicle loss motive power without warning and almost caused a collision. The vehicle was towed to an independent mechanic and diagnosed that the driveshaft had separated and damaged the transmission, emission system, the brakes and fuel lines. Upon investigating, the contact's wife related the failure to NHTSA Campaign Number: 19V767000 (Power Train) which was associated with the VIN. The dealer was made aware of the failure and the dealer notified the manufacturer of the failure. The manufacturer informed the dealer to not perform the recall repair since the vehicle was over the 100,000 miles warranty. The vehicle was not repaired and remained at the independent mechanic. The failure mileage was 243,839.

NHTSA ODI 11432362

VAN WILL MAKE A VIBRATING NOISE THAT IS NOT FELT THROUGH THE STEERING WHEEL OR PEDALS AT APPROXIMATELY 45MPH. IT WILL AGAIN AT HIGHWAY SPEEDS 65+MPH WHEN THE VEHICLE IS SHIFTING IN AND OUT OF OVERDRIVE MAKE THE SAME AUDIBLE VIBRATION. LOCAL FORD DEALER ATTRIBUTED THIS TO A MANUFACTURER RECALL OF THE DRIVE SHAFT. DRIVESHAFT HAS BEEN REPLACED OR WORKED ON AT THREE DIFFERENT POINTS OF TIME OVER THE LAST SEVERAL YEARS. PROBLEM HAS NEVER BEEN FIXED. CURRENTLY AS OF 5-14-21 FORD DEALER HAS IDENTIFIED THE PROBLEM TO BE THE TORQUE CONVERTER AT THE EXPENSE OF $4,000.

NHTSA ODI 11416561

THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE MADE A LOUD KNOCKING SOUND WHILE CHANGING GEARS. ADDITIONALLY, WHILE ATTEMPTING TO SHIFT TO FOUR GEAR, THE VEHICLE INSTEAD SHIFTED INTO FIFTH GEAR INADVERTENTLY. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE HAD BEEN REPAIRED TWO MONTHS PRIOR UNDER NHTSA CAMPAIGN NUMBER: 19V767000 (POWER TRAIN) AT PINES FORD (8655 PINES BLVD, PEMBROKE PINES, FL 33024). THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 116,127.

NHTSA ODI 11416417

TORQUE CONVERTER FAILED, REQUIRING REPLACEMENT AT 75,942 MILES. DUE TO A VEHICLE DESIGN THAT ALLOWS POOLING OF WATER & RUSTING IN THE CONTROL ARM ATTACHMENT BOLTS, BOTH CONTROL ARMS HAD TO BE REPLACED DURING THE TORQUE CONVERTER REPAIR.

NHTSA ODI 11415133

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STARTED RUMBLING. THE VEHICLE WAS TAKEN TO FORD SERVICE CENTER - ED KENLEY FORD (1888 N. MAIN ST, LAYTON, UT 84041) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE REMAINED AT THE DEALER UNREPAIRED. THE CONTACT STATED THAT THE FAILURE RETURNED ONCE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 108,415.

NHTSA ODI 11407941

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT STATED THAT WHEN DRIVING AT 75 MPH, THE VEHICLE DRIVESHAFT FLEXIBLE COUPLING FAILED AND CAUSED THE TRANSMISSION AND THE DRIVESHAFT TO FRACTURE. THE VEHICLE WENT AIR BORNE. THE CONTACT SUFFERED INJURIES TO THE NECK, BACK, AND HEAD. THE FRONT PASSENGER SUFFERED INJURIES TO THE KNEES, HEAD, HIP, NECK, AND BACK. BOTH RECEIVED MEDICAL ATTENTION. THE CONTACT ADVISED THAT THE POLICE WAS NOT PRESENT. THE VEHICLE WAS TOWED TO BRIAN TOLIVER FORD (1040 GILMER ST, SULPHUR SPRING, TX 75482, PHONE (877) 800-3241), THE DEALER ADVISED THAT THE PART WAS NOT YET AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 19V767000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 230,000. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11400001

THE DIFFERENTIAL HAS FAILED PREMATURELY AT 65000 MILES AFTER TWO DRIVESHAFT COUPLING RECALL REPAIRS

NHTSA ODI 11399065

TL* THE CONTACT OWNS 2015 FORD TRANSIT. THE CONTACT STATED THAT THE FRONT DRIVESHAFT WAS REPLACED UNDER NHTSA CAMPAIGN NUMBER: 19V767000 (POWER TRAIN). AFTER THE VEHICLE WAS REPAIRED, IT WAS NOTICED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE MADE AN ABNORMAL SQUEAKING SOUND. THE VEHICLE WAS TAKEN TO SCHULTZ FORD (80 NY-304, NANUET, NY 10954; (845) 624-3600) AND THE CONTACT WAS INFORMED THAT THE REAR DRIVESHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE REAR DRIVESHAFT WAS NOT INCLUDED IN THE RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

NHTSA ODI 11385804

FOR MORE THEN 18 MONTHS I HAVE BEEN TRYING TO GET THE REPAIR/RECALL,(19S38) FROM MY LOCAL DEALER VENTURA FORD. STILL AFTER ALL THIS TIME I HAVE BEEN TOLD 2 EXCUSES SEVERAL TIMES 1.) "THE PARTS ARE NOT AVAILABLE.", AND 2.) "THAT THE REPAIRS WERE ALREADY DONE." I HAVE CALLED THE CUSTOMER SERVICE NUMBER (1-866-436-7332) TWICE THIS MONTH. EACH TIME I HAVE BEEN TOLD THAT THE PARTS ARE NOT AVAILABLE

NHTSA ODI 11376659

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SEIZED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER OF THE ROADWAY, RESTARTED THE VEHICLE HOWEVER, THE VEHICLE FAILED TO OPERATE AS DESIGNED. THE VEHICLE WAS TOWED TO HELFMAN IMPORTS (7720 KATY FWY STE B, HOUSTON, TX 77024) WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION WAS DAMAGED FROM THE DRIVE SHAFT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT THEN TOWED THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND DETERMINED THAT THE DRIVE SHAFT SEPARATED AND CAUSED DAMAGE TO TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 19V767000 (POWER TRAIN) HOWEVER, THE RECALL REPAIR WAS NOT YET PERFORMED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 98,105.

NHTSA ODI 11364160

VEHICLE WAS BEING DRIVEN DOWN THE HIGHWAY, DRIVER HEARD A LOUD POP AND SAW PIECES OF METAL IT THE ROADWAY. PULLED OVER AND OBSERVED PARTS OF METAL HANGING DOWN. VEHICLE TOWED TO SERVICE STATION. DRIVE SHAFT, TRANSMISSION, EMISSION LINES, BRAKE LINES AND NUMEROUS OTHER UNDERCARRIAGE DAMAGE OBSERVED. THIS VEHICLE HAD A RECALL ON 'SEPARATION OF THE DRIVESHAFT FROM THE TRANSMISSION' IN JUNE 2017. THIS VEHICLE WAS TAKEN TO FORD DEALERSHIP FOR RECALL.

NHTSA ODI 11354545

THE VEHICLE HAD EXTREME VIBRATION AT ANY SPEED. THE VIBRATION WAS CONSTANT ACCELERATING, COASTING AND BRAKING.

NHTSA ODI 11340575

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT STATED HIS VEHICLE WAS LISTED UNDER NHTSA CAMPAIGN NUMBER: 17V408000 (POWER TRAIN). THE DEALER WAS NOTIFIED AND THE CONTACT WAS TOLD THAT THE VEHICLE WAS PREVIOUSLY ALREADY SERVICED. HOWEVER AFTER 7,000 MILES, THE FAILURE HAD REOCCURRED AND THE DEALER (BLUEBONNET FORD LOCATED AT 351 I-35, NEW BRAUNFELS, TX 78130) REFUSED TO RE-SERVICE THE VEHICLE BEING THAT THE MANUFACTURER INSTRUCTED THAT THE NEXT REPAIR HAD TO BE COMPLETED AT 40,000 MILES. THE FAILURE MILEAGE WAS 77,000.

NHTSA ODI 11299045

I HAVE A 2015 FORD TRANSIT 15 PASSENGER VEHICLE THAT WAS PURCHASED IN NOV 2016 WITH 20,000 MILES. APRIL 2019 THE DRIVESHAFT FLEXIBLE COUPLING WAS REPLACED UNDER WARRANTY. IN JULY 2019 WE BEGAN HEARING A NOTICEABLE VIBRATION / SUBWOOFER DRONE / HUM IN THE VEHICLE.THE DRONE DOESN'T HAPPEN AT A SPECIFIC SPEED BUT IS PREVALENT WHEN WE'RE RUNNING 50-70 MPH AND BETWEEN 2000 AND 2500 RPM. THIS DRONE SOUND IS NOT CONSISTENT BUT NOW VIBRATES THE ENTIRE CABIN WHEN IT DOES APPEAR. I CAN STOP THE SOUND BY PULLING FOOT OFF THE GAS PEDAL. HOWEVER IT JUST RE-APPEARS AT A LATER TIME. WE HAVE NOTED THAT IT IS PROGRESSIVELY GETTING MORE FREQUENT AND LOUDER - EVEN VIBRATING THE STEERING WHEEL. I HAD THE AUTONATION UNION CITY, GA DEALERSHIP LOOK AT IT AND THEY EXPLAINED THAT THE TORQUE CONVERTER (TC) IS FAILING AND CAUSING PROBLEMS WITH THE TRANSMISSION -- IT WOULD BE A $3,000 REPAIR. I HAVE SINCE BEEN RESEARCHING THIS AND HAVE FOUND NUMEROUS OTHERS WITH THE SAME VIBRATION AND FOR THE MOST PART - IT APPEARS THE TC WAS THE SOLUTION.. HOWEVER, NOT ALWAYS. PLEASE SEE THIS THREAD - HTTPS://WWW.FORDTRANSITUSAFORUM.COM/THREADS/DRIVESHAFT-DRONE-NOISE-SURVEY.60498/PAGE-7 NEITHER FORD NOR I KNOW THE EXACT SOLUTION UNTIL WE PULL THE TRANSMISSION BUT IT SEEMS THAT THIS IS POINTING TO THE TC?

NHTSA ODI 11280522

I AM CALLING NUMEROUS TIMES TO SET UP AN APPOINTMENT TO CORRECT THE DRIVESHAFT FLEXIBLE COUPLING REPLACEMENT' I AM WAS TOLD NUMEROUS TIMES THAT SOMEONE WILL GET BACK TO US. IT NEVER HAPPENED I WOULD LIKE THIS ISSUE TO BE REPAIRED ASAP! [XXX], HASCCENTER [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11278400

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SHOOK AND THE RPMS BEGAN TO LOWER. THE VEHICLE EVENTUALLY STALLED. THE CONTACT AND THE PASSENGER HAD TO PUSH THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO BLAKE UTTER FORD (LOCATED AT 215 HWY 75 NORTH, DENISON, TX 75020, 903-465-5671) WHERE IT WAS DIAGNOSED THAT THE PCM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THE DEALER WAS STILL LOOKING TO SEE IF ANY OTHER FAILURES COULD BE PRESENT WITH THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 257,655.

NHTSA ODI 11269211

THE UNDERCARRIAGE STARTED TO MAKE A BANG BANG NOISE. THE VAN WAS TAKEN TO A LOCAL GARAGE. AT THAT TIME IT WAS DETERMINED THAT IT WAS UNDRIVABLE. THE VAN WAS TAKEN TO THE FORD DEALERSHIP THAT HAS DONE THE PREVIOUS REPAIRS ON THE COUPLER. THEY STATED THAT THE PERMANENT FIX WAS PREVIOUSLY INSTALLED AND THAT NO UPDATED PART WAS AVAILABLE AND THE FORD WAS NOT GOING TO COVER THE REPAIR. THIS SITUATION IS VERY UNSAFE. A FAILURE OF THIS KIND COULD EASILY CAUSE A SERIOUS ACCIDENT THAT COULD CAUSE A LOSS OF LIFE. THE COUPLER DISINTEGRATED. SEE ATTACHED PICTURES.

NHTSA ODI 11267688