What 188 owners told NHTSA about the 2015 Ford Transit High Roof 12 Pass

Both rear axle tone rings cracked causing inoperable ABS, stability control, traction control, hill start assist, and front camera/lane departure warning system. One incident happened while driving on the freeway at 75 MPH and all above warning lamps illuminated. The right rear hub assembly/axle needed to be removed and the tone ring replaced by the dealer at 73,000 miles, and the left at 95,000 miles. It appears to be a common problem and the repair process is fairly extensive and expensive which may discourage repair and cause large vans (possibly even 15 passenger models) to be driven without working stability control, ABS, and other important safety systems.

NHTSA ODI 11526955

The contact owns a 2015 Ford Transit. The contact stated while driving 20-40 MPH the vehicle started shaking uncontrollably. The contact accelerated and as the vehicle stopped shaking. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the carrier bearing needed to be replaced and that the vehicle was not under recall. The contact was advised to contact the manufacturer for assistance. The manufacturer was contacted and stated that the vehicle was not under recall and referred the contact to the NHTSA Hotline. The failure mileage was 70,000.

NHTSA ODI 11523304

The contact owns a 2015 Ford Transit. The contact stated that while driving at an undisclosed speed, there was an abnormal grinding sound detected. There were no warning lights illuminated. The local dealer was contacted but was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 19V767000 Power Train) for which the VIN was included. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.

NHTSA ODI 11522246

The contact owns a 2015 Ford Transit. The contact stated that while driving approximately 10 MPH, the contact discovered that the exterior driver’s side mirror had detached from the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The approximate failure mileage was 94,000.

NHTSA ODI 11519185

The 2015 Ford Transit was designed such that rainwater from the windshield drains into the engine and sometimes floods the air filter system. This issue is documented in this NTSA TSB where it's stated: To resolve this condition, install updated water management hardware and/or a revised air cleaner cover. https://static.nhtsa.gov/odi/tsbs/2019/MC-10156525-0001.pdf We were driving along an interstate and were on a long viaduct while it was raining. The engine stalled and we were lucky enough that the vehicle was able to reach the end of the viaduct. I had my spouse and 7 children in the van. We received a tow but myself and 2 children were forced to walk along the interstate as the tow couldn't hold all of us. As this is a large passenger van, it's my opinion as a licensed professional engineer that it poses an substantial fatality risk to occupants because the likelihood of fatalities on interstates is tremendous due to traveling speed. Ford designed a windshield that puts water into the air system which creates a known safety and 100% preventable condition. This should be a factory safety recall repaired in all Ford Transits. Most of these vans are used by government agencies for employee or prison transport or by church/community service groups and has a high percentage of mass casualty or PDO when the system fails. There are multiple YouTube and Ford Transit auto forums highlighting this safety design flaw so it is a well known and attributable problem created by substandard Ford engineering.

NHTSA ODI 11514273

Exhaust manifold faulty

NHTSA ODI 11512489

Exhaust manifold faulty

NHTSA ODI 11512490

The contact owns a 2015 Ford Transit. The contact stated that while driving at various speeds, the vehicle stalled while depressing the accelerator pedal. No warning lights were illuminated. The vehicle was towed to a local dealer, where it was diagnosed that the throttle body actuator needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.

NHTSA ODI 11510465

On Jan.17th, 2022,the Driveshaft Flexible Coupling separated at Highway speed, taking out my Fuel Lines and severely damaging the Transmission and other under-body components. (Safety Recall Notice 19S38 / NHTSA Recall 19V-767) On May 19th, 2022, I received my 1st phone call from Todd-Judy Ford, Marmet, SC. w/Service Estimate for $5,725.75 of repairs he claimed necessary that would NOT BE COVERED BY FORD. , I know the guy was trying to pad the bill. I told him to talk to Ford Pro. On July,25th, 2022 Todd-Judy Ford called to inform me that my Van was “ready to go,” “completely fixed” I  left Sept. 9th, 2022 driving over 500 miles, to Todd-Judy Ford. Once there they started telling me about all the new parts they put into my Van, saying “You’ve got a “New Transmission,” at which point I interrupted him, saying that I knew it was a New Transmission “Case,” not a “New Transmission.” He then proceeded to explain that when they got the “New Case”, the Trans. Tech. inspects all the parts from my Trans., replacing anything it needs, while re-assembling into the “New Case.” He claims that it’s a “Rebuilt” Transmission! So, I ask, “Is there a Warranty on it, then?” To which he replies “Yes there is!” I looked at the paperwork and saw quite a few parts listed as used, which are obviously Transmission Components. I also see “Rebuilt Transmission” listed twice as Corrections!  My Van had a "Dead Battery" and a "massive exhaust leak". On Nov. 17th, 2022, just 51 days after picking up my Van, the Transmission failed! Towed to Rock-Hill Ford SC. It threw a Code of P0731, which is “Gear 1 Incorrect Ratio.” Multiple teeth from a gear sheared off. Ford Pro (Customer Service) then said “We can’t offer you any “Financial Assistance” on this repair. She said something else, about not having any other “Programs” to offer. I had never asked for Financial Assistance! I asked for the Transmission to be repaired under the Warranty from 51 day previous! Rock Hill Ford wants $9,806.09.

NHTSA ODI 11510273

The contact owns a 2015 Ford Transit. The contact stated that while driving at various speeds, there was a vibration coming from the floorboard and rear of the vehicle. The vehicle was taken to the local dealer who diagnosed that the rear driveshaft was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the vehicle was previously repaired under the manufacturers extended service program but the failure reoccurred. The failure mileage was 80,000.

NHTSA ODI 11508704

The contact owns a 2015 Ford Transit. The contact stated that while her husband was driving 20-40 MPH, the vehicle started shaking. The contact stated no warning light was illuminated. The driver began to depress the accelerator pedal and after exceeding 45 MPH, the vehicle stopped shaking. The contact took the vehicle to the local dealer, where it was diagnosed with needing all four tires to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle to an independent mechanic and was informed that the torsional damper kit needed to be replaced. The vehicle was being repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11505209

ABS Tone rings broken on rear axel

NHTSA ODI 11504921

I was driving in my neighborhood about 20mph and the spare tire fell off the truck near pedestrians walking on side of road. At that point i had under 50000mi on vehicle and only 5 1/2 years old. Lucky not on highway with a motorcycle or car behind me. That could have resulted in a major accident.

NHTSA ODI 11501274

The contact owns a 2015 Ford Transit. The contact received notification of NHTSA Campaign Number: 19V767000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11492008

The contact owns a 2015 Ford Transit. The contact stated that while driving 45 MPH, the vehicle failed to stop upon depression of the brake pedal without warning. The contact was forced to use the parking brake to stop the vehicle. Due to the failure, the contact initially had the vehicle towed to an independent mechanic where they diagnosed the vehicle with a defective driveshaft which was linked to NHTSA Campaign Number: 19V767000 (Power Train). The vehicle was then towed to the dealer where they confirmed the failure but informed the contact that the recall repair had to wait for an approval from the manufacturer. The manufacturer was notified of the failure but offered no additional assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 55,000.

NHTSA ODI 11490023

When the transmission is in reverse, the stock rearview camera view intermittently completely fails to display in the rearview mirror, is displayed upside-down, is distorted and/or discolored. It is failing more often than it is working correctly.

NHTSA ODI 11488338

The contact owns a 2015 Ford Transit. The contact received notification of NHTSA Campaign Number: 19V767000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11483742

There are actually two problems that I'm experiencing repeatedly and have almost since the van was new: The lug nuts on the wheels loosen almost constantly. I have to keep a tire iron in the van at all times because I never know when a wheel will start to work loose. This happens when the wheels are torqued to Ford specs. The other problem is the wheel studs breaking off. I've probably had something like 10-12 or more shear off in the 6 years that I've had the van. This van is not used for heavy loads. It carries laundry and a typical load is almost always under 1,000 lbs. It is also not driven hard. My mechanic is baffled by both issues.

NHTSA ODI 11465758

THE DRIVESHAFT SEPARATED, I LOST MOTIVE POWER WHILE DRIVING, AND THE TRANSMISSION DID NOT HOLD THE VEHICLE IN PARK CREATING THE RISK OF UNINTENDED VEHICLE MOVEMENT. IN ADDITION, THE SEPARATED DRIVESHAFT DAMAGED SURROUNDING COMPONENTS, INCLUDING BRAKE AND FUEL LINES. HAPPENED ON THE HIGHWAY TRAVELLING AT ABOUT 50 MPH. I AM LUCKY THAT THE ROAD WAS PRETTY EMPTY AND NO ONE WAS HURT. I'VE BEEN TRYING TO GET THAT RECALL FIXED FOR THE LONGEST TIME BUT IT'S ON NATIONAL BACKORDER AND FORD FOES NOT EVEN KNOW WHEN AND IF THEY WILL BE AVAILABLE. FORD REFUSES TO EVEN GIVE ME A REPLACEMENT VEHICLE OR REIMBURSEMENT FOR A RENTAL.

NHTSA ODI 11461092

The contact owns a 2015 Ford Transit. The contact stated that he noticed a leak underneath the vehicle on the driver’s side near the engine. The contact inspected the underside of the vehicle and discovered that support near the engine was completely rusted through. The contact drove the vehicle to the local dealer for an oil change, where the vehicle was inspected and found that the rusted support needed to be replaced. The dealer advised the contact that the vehicle was unsafe to drive. The vehicle was not repaired but was pending repairs. The manufacturer had been informed by the dealer and by the contact of the failure. The failure mileage was approximately 140,000.

NHTSA ODI 11449271

We repaired brakes on this vehicle that is owned by one of our customers business. When you replace rear brake rotors on these vans the caliper bracket mounting bolts and the bolts that hold the rotors to the axle and the differential must be replaced. They are torque to yield bolts and only one use is permitted. We have several vehicle in fleets that we work on that have these same vans. We had always used the Ford replacement bolts and had no issues. NAPA started stocking a Dorman supplied bolts for the rotors to be attached. The part number for the NAPA parts are 92601271. The bolts sheared off on the right rear and allowed the right rear tire and wheel to come out of the rear axle housing. The repair was done on 3-24-21 at 66644 miles and the failure occurred 10-7-21 at 76263. The Ford number for these bolts is W716084-S439. The head markings for the Ford ones are SPF 10.9 and the Dorman ones are 322 10.9.

NHTSA ODI 11437524

The contact's husband owns a 2015 Ford Transit. The contact's husband received a recall notice for NHTSA Campaign Number: 19V767000 (Power Train). The vehicle was taken to the dealer and repaired under recall. The contact then stated that while her husband was driving at various speeds, the vehicle would vibrate without warning. The vehicle was taken back to the dealer where they requested to keep the vehicle for inspection. The contact also had attempted to reach the manufacturer but had no success. The vehicle was not repaired. The failure mileage was approximately 55,000.

NHTSA ODI 11437541

The contact owns a 2015 Ford Transit. The contact stated that while his son was driving 65 MPH, he heard an abnormal noise and had to depress the brake pedal to the floor to stop the vehicle. The contact stated no warning light was illuminated. The vehicle was not drivable. The vehicle was towed first to his son's employer and then to the local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was not yet repaired. The VIN was included in NHTSA Campaign Number: 19V767000 (Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 374,000.

NHTSA ODI 11435003

Exhaust manifold studs failed and exhaust both manifolds warped at appropriately 85,000 miles. The repair estimate is over $4,000.00.

NHTSA ODI 11434802

Dealer has been unable to obtain driveline coupler parts from Ford for over a month at this point.

NHTSA ODI 11434803