What 434 owners told NHTSA about the 2015 Ford Mustang Coupe

I was driving down the highway with heater on and defrost. All of a sudden I hear a pop and my car started bogging down. I exited the highway to get out of danger, it then had a wrench light ( transmission) pop up and when I parked the car on the access road it started smoking a lot. I turned the vehicle off immediately and when I seen smoke coming from under the hood and into the cab of the car. I lifted the hood after seeing fire in the passenger wheel well. And then in the engine block towards the windshield in the middle of the engine. I am a fire fighter and it appeared to me that the fire was being fed by some kind of substance. Fort Worth Fire department showed up and put the fire out and took a report.

NHTSA ODI 11723807

“Charge system service now” came on the dash, battery lost power after about 10 seconds, screen went black, dash went black, car locked up, opened the hood and the engine was on fire, called 911 who came quickly and put the fire out without the entire car burning, insurance later total losses the car. I don’t know if it was the battery or the engine responsible for the failure, because the flames were on the engine and not the battery, but the incident was triggered by a battery warning. I was on the interstate driving 60mph when the car shut off and everything including my headlights and even hazard lights went black. Not only could I have been struck by a car on the interstate, I could have died in a car fire. Because the car locked up, I couldn’t open the trunk or use any electronics. The door could have just as easily locked and trapped us inside a burning car. The car is on a salvage yard, no attempt to replicate has been made. Progressive insurance, and Columbia fire inspected it and found that it was undetermined. “Charge service system now” was the only warning before the infotainment screen shut down to reduce battery usage. Every light on the dash flashed right before everything on the dash went black and power was lost to the entire vehicle.

NHTSA ODI 11705769

The contact owns a 2015 Ford Mustang. The contact stated that the back over prevention camera intermittently failed to operate as needed while the vehicle was shifted into reverse(R). The contact stated that the camera image either displayed a blank image or the camera displayed an inaccurate distance between objects. As a result, the contact stated that while reversing into the driveway at approximately 5 MPH, the rearview camera displayed an inaccurate image and the distance between the vehicle and another vehicle parked in the driveway. As a result of the discrepancy, the contact struck the parked vehicle, which damaged the rear quarter panel of his vehicle but there was no damage to the other vehicle. Due to the low impact of the crash, the contact was not injured and an air bag did not deploy. There was no Police report filed. The contact then received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure but offered no assistance. The failure mileage was unknown.

NHTSA ODI 11691846

i was driving on a highway and experienced a total failure of my electrical system which completely shut down with in 15 seconds i lost control of the car as i could not even move the wheel, subsequently T-boned by another car iwhich could not stop fast enough suffering total loss of my car of note prior to the accident (Sunday AM) on friday I had a battery replaced @ Firestone, see reciept attached that was the last repair for the care

NHTSA ODI 11625380

It stolen

NHTSA ODI 11556367

In October 2021 I attended my sisters funeral in Dallas Tx while in the parking lot I went to back up and backed into my Sons vehicle. No insurance claim was filed but I did pay out of pocket for the damage which was 2800.00. At the time I was unaware of the safety recall. My car still has no reverse camera clock or temperature reading and tpms system is failing as well. Last October I took the car to Johnston Ford in New Boston Texas. They kept the car for two and a half hours and fixed nothing. I repeatedly call back and always say they will return my call but to no avail. Please help I am lost without my reverse camera

NHTSA ODI 11533287

The contact owned a 2015 Ford Mustang. The contact stated that while her son was driving approximately 30 MPH, as he tried to slow while following the road steering to the left, the vehicle's brakes failed. The vehicle left the roadway spun several times and crashed into a tree. The roadway surface was not dry, the contact's son said that the conditions had been misty. The driver's side door was crushed and the entire side panel to the rear wheel was crushed by the impact. The driver's side window, the rear windshield, and the passenger side window were shattered. The contact stated that additionally large branches from the tree had fallen off at impact and damaged the hood and trunk of the vehicle. The driver's side air bag and passenger side air bag, and driver's front air bag had deployed. The contact's son had sustained bruising and abrasions to the left side of his neck and forehead, he had bruising and abrasions to his shins and knees. The son also had abrasions to both his hands on the tops the hands. The contact stated that only an EMT squad had arrived and treated the son. The son had not been transported to the Emergency Room, the police were not on the scene. The vehicle had been towed to an impound lot and the contact's insurance provider declared the vehicle a total loss. The manufacturer had not been informed of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11487333

The contact owns a 2015 Ford Mustang, The contact stated while the vehicle was parked in her driveway when the vehicle rolled forward and impacted her second vehicle. The contact stated no one was injured or sought medication. No police report was filed on the incident. The contact took the vehicle to a local dealer and was informed her VIN was associated with NHTSA Campaign Number: 22V011000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 116,000.

NHTSA ODI 11464479

The rear backup camera will periodically fail and not show what is behind the vehicle while backing up. The backup camera monitor will receive a message that states contact the dealer for repair. This is similar to the same recall notice I received for my 2020 Ford Mustang GT, yet I have never received notification of a recall for the 2015 Ford Mustang GT. I reported this same issue to my Ford Dealer when I purchased my 2020 Ford Mustang GT. The lack of a back camera resulted in a collision in a parking lot while driving the 2015 Ford Mustang GT because the other driver was out of my line of sight while I was backing out of a parking space, resulting in a collision.

NHTSA ODI 11444741

This car has been in the shop and repaired almost every year since purchase for the same part/problem. The evaporator assembly has been completely replaced twice. The first time was 6 months after purchase and only 9000 miles on the car. The most recent time this part has went out, 11/23/2021, the cabin filled with smoke while I was driving. Smelled like a camp fire so I was concerned the car was on fire. I believe if I hadn’t pulled over, the car would’ve been engulfed in flames with me inside. This is a definite safety concern, and wonder why there has been no recall on this part. Especially if the car can actually catch fire. No check engine or warning lights appeared. Just a cabin full of smoke. Ford is now saying it’s the evaporator assembly, again, and it will cost $2600 to fix. I feel this should’ve been fixed the first time. This is an ongoing problem with this car from what I’ve read and believe Ford needs to do something about it. How many lives should it cost? Mine is worth more then $2600. Should be an easy fix for a multi billion dollar company!!!

NHTSA ODI 11442607

I WAS DRIVING MY 2015 TWIN ECO-BOOST CAR ON A CITY STREET,WHEN I I HEARD SOMETHING UNDER HOOD.AND RIGHT AT THAT MOMENT SMOKE WAS ROLLING OUT FROM UNDER THE HOOD.WHEN I STOPPED AND GOT OUT,THATS WHEN A WITNESS TOLD ME SHE SAW FLAMES COMING OUT FROM UNDER THE CAR IT MELTED EVERYTHING UNDER THE HOOD.EVERY WIRE WAS EXSPOSED.I AM WAITING FOR REPORT FROM FIRE DEPARTMENT.I DO HAVE A PICTURE OF IT.FIRE CHIEF SAID BATTERY EXPLODED.

NHTSA ODI 11402717

THE REARVIEW CAMERA WILL INTERMITTENTLY DISPLAY A BLANK OR DISTORTED IMAGE. WHEN PLACING THE CAR IN REVERSE THE CAMERA WILL INTERMITTENTLY DISPLAY A BLANK SCREEN OR DISTORTED IMAGE WHILE REVERSING THE VEHICLE. THIS REDUCES THE DRIVER'S VIEW OF WHAT IS BEHIND THE VEHICLE, INCREASING THE RISK OF A CRASH. THIS HAPPENS WHEN BOTH STATIONARY AND IN MOTION. THIS IS THE SAME ISSUE THAT MY 2020 FORD MUSTANG GT VIN [XXX] HAS JUST RECEIVED A RECALL NOTICE FOR. THE CAMERA BEGAN TO FAIL THE SUMMER OF 2020. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11375846

TL* THE CONTACT OWNS A 2015 FORD MUSTANG. THE CONTACT STATED THAT WHEN HIS DAUGHTER WOULD DRIVE THE VEHICLE AT VARIOUS SPEEDS, SHE COULD SMELL A BURNING RUBBER ODOR EMITTING FROM THE VEHICLE. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AT 50 MPH, SHE NOTICED WHITE SMOKE COMING FROM THE ENGINE WITHOUT WARNING. THE DRIVER IMMEDIATELY PULLED AND CALLED HER FATHER. THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHO DISCOVERED THAT THE VALVE COVER GASKET HAD CAUSED OIL TO SPILL OVER THE MANIFOLD. THE CONTACT THEN CALLED ANGELA KRAUSE FORD (1575 MANSELL RD, ALPHARETTA, GA 30009) WHERE THEY INFORMED HIM THAT THERE WERE NO RECALLS ON THE VEHICLE AND REFERRED HIM TO THE MANUFACTURER. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND INFORMED HIM THAT THE DEALER WOULD HAVE TO PERFORM A DIAGNOSTIC TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER STATED THAT THEY MAY OFFER FINANCIAL ASSISTANCE IF THE FAILURE WAS DETERMINED TO BE LINKED TO NHTSA ID NUMBER: 10167184 (ENGINE AND ENGINE COOLING) MANUFACTURER COMMUNICATION NUMBER TSB 19-2309, WHICH DID NOT INCLUDE HIS VEHICLE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 56,000.*DT*JB

NHTSA ODI 11330181

BACK UP CAMERA REPEATEDLY WORKS INTERMITTENTLY CAUSING ME TO BACK UP INTO A POST, COSTING $1200 IN DAMAGES ELECTRICAL WIRES GOING TO TRUNK LID ARE INCREDIBLY THIN AND FLIMSY. THIS EFFECTS THE BACK UP CAMERA, TRUNK RELEASE, TRUNK LIGHT, ETC.; ALL OF WHICH HAVE FAILED AT ONE TIME OR ANOTHER. REPAIRED WIRING TWICE BUT THEY ARE SO FRAIL, THEY CONTINUE TO SNAP AND CAUSE MALFUNCTION THROUGHOUT THE CAR.

NHTSA ODI 11327647

TL* THE CONTACT OWNED A 2015 FORD MUSTANG. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY DURING A CRASH. DURING THE CRASH THE DRIVER SUSTAINED INJURIES TO THE UPPER TORSO. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A CEMENT UTILITY POOL. DURING THE CRASH THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED BUT THE AIR BAGS DID NOT DEPLOY. THE MESSAGE "AIR BAGS DEPLOYED" HAD DISPLAYED IN THE INSTRUMENT PANEL. THE DRIVER SUSTAINED INJURIES TO THE UPPER TORSO AND WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE VEHICLE WAS TOWED AWAY AND DEEMED A TOTAL LOSS. NO POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED BY A DEALER OR INDEPENDENT MECHANIC. THE CONTACT MENTIONED THAT THE SEAT BELT FAILED ALSO FAILED TO RETRACT AT THE TIME OF IMPACT. THE CONTACT STATED THAT SHE REQUESTED THE INSURANCE COMPANY TO INVESTIGATE THE FAILURE OF THE AIR BAGS HOWEVER, THE ADVISED HER TO CONTACT THE MANUFACTURER AS THE AIR BAGS FAILURE WERE ALREADY UNDER INVESTIGATION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000.

NHTSA ODI 11308927

I WAS LIKE I WAS DREAMING WHEN AFTER I WAS WOKE UP IN THE HOSPITAL AND THERE WAS A LOT OF TIME MISSING YOU KNOW I CAN REMEMBER AT THE EVERY LITTLE THING I WAS MISSING A LOT OF TIME BEFORE WE WENT OUT AND THE WRECK YOU KNOW RIGHT AFTER A COUPLE OF DAYS OF BEING CONSCIOUS AND NEVER SHOULD HAVE WRECKED YOU KNOW AND IT JUST IT JUST LET NOTHING MAKING NO SENSE AND THEN IT ALL COME CLEAR I WAS KNOCKED OUT BEFORE THE WRECK AN EXAMPLE OF A HOW I DON'T KNOW WHY I DON'T KNOW ALL I KNOW IS I WAS KNOCKED OUT A COUPLE OF THOUSANDS OF A SECOND BEFORE THE RED CUZ I MISSED YOU TOO MUCH OF IT

NHTSA ODI 11255633

I WAS IMPACTED BY A TRUCK FROM BACK. I'M THE DRIVER MY SEAT AND SEATBELT DIDNT WORK. I WAS PUSHED TOWARDS FRONT STEERING WHEEL AND SLAMMED TO THE BACK. MY BACK REST WAS IN MY BACK SEAT. MY SEAT BELT NEVER LOCKED. I COULDN'T REACH ANY PEDDLE AFTER IMPACT

NHTSA ODI 11180439

WE WERE STOPPED IN FAST LANE IN FREEWAY TRAFFIC, CAR IN CENTER LANE HIT BACK PASSENGER SIDE, PUSHING US INTO TAHOE IN FRONT OF US. DRIVER THAT HIT US WAS GOING 30-35 MPH ON IMPACT. ONLY THE DRIVERS LEG AIRBAG WENT OFF, PASSENGER AIRBAG POPPED COVER OFF ON RIGHT SIDE AND GOT STUCK SO DID NOT DEPLOY. DRIVERS FRONT STEERING WHEEL AIRBAG DID NOT DEPLOY. DRIVER INJURED WITH SEVERE BRUISING. BACK WINDSHIELD SHATTERED IN TINY PIECES ACROSS ENTIRE INSIDE OF CAR. I HAVE CONFIRMED THIS CAR DID NOT HAVE ANY AIRBAG RECALLS ASSOCIATED WITH IT.

NHTSA ODI 11179754

TAKATA RECALL. I WAS INVOLVED IN A CAR ACCIDENT ON THE FREEWAY. A TRAILER TRUCK TURNED INTO MY DRIVER SIDE REAR WHEEL DESTROYING IT AND PUSHING ME TOWARDS THE FRONT OF HIS TRUCK. TO PREVENT ENDING UP IN FRONT OF THE TRUCK I TURNED THE WHEEL TO MY RIGHT CAUSING ME TO CRASH INTO A CONSTRUCTION BARRIER AT 30MPH. MY FRONT RIGHT TIRE TOOK ALL THE IMPACT CAUSING MY CAR TO GO UP ABOUT 3-4 FEET AND SLAMMING DOWN HARD. MY AIRBAGS NEVER DEPLOYED.

NHTSA ODI 11165280

I HAVE A MANUAL TRANSMISSION. VEHICLE WAS PARKED WITH THE EMERGENCY PARKING BRAKE FULLY ENGAGED. VEHICLE ROLLED DOWNHILL AND CRASHED INTO A FENCE. CONTACTED DEALER AND THEY SAID VEHICLE WAS NOT COVERED BY ANY RECALL.

NHTSA ODI 11093409

TL* THE CONTACT OWNS A 2015 FORD MUSTANG. WHEN THE AIR CONDITIONER WAS ACTIVATED, A FOREIGN OBJECT PROJECTED OUT OF THE VENT. THE CONTACT SUSTAINED INJURIES TO THE EYES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY THE DEALER. THE MANUFACTURER INFORMED THE CONTACT TO HAVE THE VEHICLE DIAGNOSED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000.

NHTSA ODI 11089958

MY 2015 MUSTANG WAS TOTALED ON MARCH 11 2018 AND NONE OF THE AIRBAGS CAME OUT AND ON INSPECTION THE STATE TROOPER SAID MY SEAT BEAT MISFIRED . WHEN I CONTACTED THE FORD CUSTOMER SERVICE CENTER THE GUY HAD THE NERVE TO ASK ME WHAT DID I WANT HIM TO DO ABOUT IT!!!! I NEVER RECEIVED A RECALL AT ALL FROM ANYONE!!!! I THEN ASK HIM TO HAVE SOMEONE CALL ME I HAVE AS TO YET NOT RECEIVED ONE PHONE CALL... THIS IS JUST NOT THE KIND OF RESPONSE THAT WILL CONTINUE TO SELL FORD MUSTANG IF I CAN'T BE SAFE OR MY FAMILY BE SAFE WHAT WOULD MAKE ME WANT TO OWN ANOTHER ONE OR EVEN TELL EVERYONE MY EXPERIENCE WITH MUSTANG AND I HAVE OWNED MANY OF THEM I LOVED MUSTANGS BUT THIS REALLY CHANGES MY VIEW OF FORD AND MUSTANGS!!!

NHTSA ODI 11084346

TL* THE CONTACT OWNED A 2015 FORD MUSTANG. WHILE DRIVING 45 MPH, THE VEHICLE HYDROPLANED AND CRASHED INTO A MILE MARKER SIGN. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE DRIVER CORRECTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SUSTAINED NECK AND BACK INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 50,000.

NHTSA ODI 11084361

CAR WOULD IDLE THEN CUT OFF DURING STATIONARY, ENGINE WOULD CUT OFF WHILE IN MOTION ON HIGHWAY OR CITY STREET TURNING AND NOT TURNING. CAR WOULD NOT ACCELERATE OR MOVE WHEN PRESSING GAS. HEATED SEAT CAUGHT ON FIRE. STEERING WHEEL CONTROLS STOPPED WORKING. NEW BATTERY WOULD DIE THEN BE FINE, CAR HAVE PROBLEMS AFTER FILLING WITH GAS WOULD NOT START, BLACK AND WHITE SMOKE CAME OUT OF THE EXAUST AND DISPLAYED LOW FUEL WHEN IT HAD A FULL TANK. CAR RESTRICTED ME FROM DRIVING PAST 80. POWER TRAIN ISSUES , AUXILIARY EMISSION CONTROL FAILED, COMPUTER OUTPUT CIRCUIT FAILED.

NHTSA ODI 11078618

I WAS IN A PARKING GARAGE EASING DOWN A RAMP AT 5 MPH WHEN THE VEHICLE SUDDENLY ACCELERATED ON ITS OWN FORCING THE LEFT FRONT WHEEL OVER A SIXTEEN-INCH BARRICADE CAUSING THE DRIVER SIDE OF THE VEHICLE TO RISE SO FORCEFULLY THAT IT NEARLY FLIPPED UPSIDE DOWN. THE VEHICLE ROTATED 180 DEGREES AND LANDED ON THE PAVEMENT WITH SUCH FORCE THAT THE RACK AND PINION STEERING MECHANISM BROKE. MY EYEGLASSES FLEW OFF MY FACE AND LANDED SEVERAL FEET AWAY.

NHTSA ODI 11013364