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What 1,049 owners told NHTSA about the 2015 Ford Fusion

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (1,049)Crash / fire / injury (47)Engine (276)Steering (177)Transmission & drivetrain (155)Brakes (134)Electrical system (120)Fuel system (69)Engine & cooling (53)Airbags (39)Body & structure (32)Seat belts (25)

4 of 1,049 complaints match · Seat belts · crash/fire/injury only · clear filters

Apr 14, 2019Seat beltsCrash1 injury

VEHICLE WAS INVOLVED IN AN ACCIDENT ON APRIL 10, 2019. THE SEATBELT CAME LOOSE AT THE METAL CABLE. ALL OTHER 2015 FORD FUSIONS HAVE HAD RECALLS FOR THE SAME ISSUE. THE RECALL SHOULD BE EXPANDED TO INCLUDE FUSION HYBRID. THE VEHICLE WAS IN MOTION AND TURNING. *DT PHOTOS ATTACHED *JB

NHTSA ODI 11196119

Jan 4, 2019Seat belts1 injury

SEAT BELT LOCKS UP AND FAILS TO EXTEND. I BELIEVE THIS IS RELATED TO EXISTING NHTSA ID 10109079 BASED ON MY VIN. THIS HAPPENED TO BOTH MYSELF AND MY WIFE WHILE DRIVING MY VEHICLE AND IT PREVENTS THE DRIVER FROM HAVING A FULL RANGE OF MOTION WHILE OPERATING THE VEHICLE, AND IN ONE CASE PREVENTED MY WIFE FROM BEING ABLE TO PROPERLY EXIT THE VEHICLE TRAPPING HER INSIDE FOR A WHILE. A DRIVER BEING UNCOMFORTABLY RESTRAINED AND LACKING FULL RANGE OF MOTION WHILE OPERATING A MOTOR VEHICLE IS, IN BOTH OF OUR OPINIONS, A MAJOR SAFETY CONCERN AS IT IS NOT ONLY A DISTRACTION BUT PHYSICALLY IMPAIRS THE DRIVER WHILE THE VEHICLE IS IN OPERATION AT HIGHWAY SPEEDS. WHEN I MADE THE DEALERSHIP AWARE OF THE ISSUE AND REQUESTED REPAIRS UNDER WARRANTY THEY DID NOT MAKE ME AWARE OF THE TSB/NHTSA NOTICE ON THIS AND REFUSED REPAIR AND INSTEAD TOLD ME TO PERFORM MAINTENANCE MYSELF IN THE FORM OF "SPRAY IT WITH WD40" WITH NO FURTHER INSTRUCTIONS. IN THE PROCESS OF "SPRAYING IT WITH WD40" I WAS INJURED BY A RETRACTOR COIL SPRING AS FORD MOTOR COMPANY HAD COVERED UP A MANUFACTURER WARNING LABEL CHANGING A CRITICAL "DO NOT REMOVE" WARNING GIVING INSTEAD THE OPPOSITE MEANING OF "REMOVE" WHICH LEAD ME TO BELIEVE THIS WAS THE SERVICEABLE COMPONENT I WAS MEANT TO "SPRAY WITH WD40". UPON OPENING IT THE RETRACTOR COIL SPRING THEN SHOT OUT AND STRUCK ME NEAR MY EYE SOCKET RESULTING IN POSSIBLE INJURY INDUCED MYOKYMIA. ATTEMPTS TO CONTACT FORD HAVE FAILED AND THE DEALERSHIP HAS BEEN MOSTLY UNCOOPERATIVE ON THE ISSUE AND HAS DIRECTED ME TO FORD. I STILL REMAIN UNAWARE AS TO HOW THE WARNING ON THE SEAT BELT ASSEMBLY WAS MODIFIED, WHY REPAIRS WERE REFUSED UNDER WARRANTY WHEN NOTIFIED OF THE SAFETY ISSUE, AND WHY THE SAFETY ISSUE WAS IGNORED WHEN A TSB EXISTS THAT MAKES IT CLEAR FORD WAS AWARE SUCH SAFETY ISSUES EXIST WITH THEIR SAFETY RESTRAINT SYSTEM.

NHTSA ODI 11165771

Mar 19, 2017AirbagsSeat beltsCrash

TAKATA RECALL.... MY GIRLFRIEND WRECKED MY CAR OFF A T-ROAD TRYING TO MISS DEER AND DID MAJOR DAMAGE TO THE FRONT END. THE AIR BAGS DID NOT DEPLOY AT ALL. SEAT BELT DIDN'T RESTRAIN HER EITHER, SHE HIT STEERING WHEEL EXTREMELY HARD. SHE WAS ON A HIGHWAY.

NHTSA ODI 10967028

Apr 1, 2016Electrical systemAirbagsSeat beltsCrash1 injury

AIR BAGS DID NOT DEPLOY IN CRASH. DEALER REPAIRED SAID VEHICLE AND SEAT BELTS WORK SOMETIMES AS WELL AS INSTRUMENT PANEL. VEHICLE CONSTANTLY PULLS TO THE RIGHT. DEALER SAYS NOTHING WRONG. OTHER ISSUES BUT NOT SAFETY RELATED.

NHTSA ODI 10853021

Working with the data? Download all 1,049 complaints as CSV · fetched from NHTSA July 7, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2015 Ford Fusion verdict →