What 1,049 owners told NHTSA about the 2015 Ford Fusion

The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 40-45 MPH, the vehicle lost power steering functionality, and the steering wheel locked. The message “Steering Locked. Stop Safely” was displayed. The contact exited the highway, and the vehicle made an abnormally loud sound and decelerated independently. Additionally, the steering wheel shuddered significantly. The contact drove to a parking lot and parked the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the steering suspension and the steering column were locked. The dealer determined that the steering gear needed to be replaced. The vehicle was taken to an independent mechanic and was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 108,000.

NHTSA ODI 11571089

The steering wheel locked while driving the vehicle and warning lights immediately came on advising "Hillstart Assist Not Available" and "Service AdvanceTrac" leaving the vehicle undrivable and in a dangerous position. The steering wheel then began making mechanical whirring sounds and jerking left and right on its own. There were no warning lights or signs prior to this issue happening while driving, the issue was confirmed by the two truck driver who rescued the vehicle as well as the mechanic who tried to fix the car. Mechanic advises this car has a recall for this issue for vehicle's year, make and model, and state, but Ford says it does not apply to the vehicle. Mechanic disagrees and believes this to be a gross safety issue.

NHTSA ODI 11569485

The contact owns a 2015 Ford Fusion. The contact stated that while attempting to pull out of a parking space, she was unable to turn the steering wheel. The contact became aware that the electric power steering assist was not functioning properly. The Hill Start Assist and Service Advance Traction Control warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the steering gear motor. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 150,000.

NHTSA ODI 11569595

My steering wheel locked up and was unable to move there was a recall 15V250000 that was allegedly completed by colonial ford in Danbury ct sometime in 08/2015. However the bolts have snapped and it is now at a dealership sunshine ford in Newburgh ny they stated the recall was never fixed and it is becoming an issue and could be a safety issue.

NHTSA ODI 11569043

Power steering goes out while driving. Usually the colder it is the more frequent. 5 instances of power steering loss. Warning lights about steering loss on dash come on. 1 trip to dealer found nothing wrong. Will start working again hours or up to a day later.

NHTSA ODI 11565409

The contact owns a 2015 Ford Fusion. The contact stated that after starting the vehicle, the ABS, air bag, and parking brake warning lights illuminated. The contact stated that the windshield wipers and indicators started working erratically. Additionally, the electronic power steering was not functioning properly. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V632000 (Steering) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 51,000.

NHTSA ODI 11551088

a component of the power steering system has been damaged/become dislodged and my car no longer has power steering. The fix is very expensive, and there is an open recall for 2015 Ford Fusions, yet somehow mine is not covered.

NHTSA ODI 11538973

The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 40 MPH, the steering became firm, making it difficult to maneuver the vehicle. The contact drove over an elevated surface, and the Hill Ascend Assist and EVAP system warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that the electric power steering assist had failed, and the electric power steering assist needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 95,000. The VIN was not available.

NHTSA ODI 11538561

The contact owns a 2015 Ford Fusion. The contact stated that while driving the 10 MPH, the contact attempted to make a left turn, but the vehicle failed to respond. The ADAS system and the Service Advancetrac warning lights were illuminated. The vehicle was steered to the side of the road. The vehicle was taken to an independent mechanic where it was diagnosed that the racking and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 94,000.

NHTSA ODI 11535828

My 2015 Ford Fusion, which has under 76,000 miles, started making a noise and took more effort than usual to take a turn- and once turned (both sides), took a lot of effort to get back into neutral position. I brought the car to Jack Madden Ford in Norwood, MA, where they ran diagnostics on it- the steering column needs to be replaced. My concern is that there was a recall placed on some 2015 Ford Fusions (Ford recall #15S14) which dealt with steering gear attachment bolts. This was not a recall under my VIN, but I'm suspecting that it should have been- especially since this car has low mileage for a 2015 vehicle and is only driven locally. That recall specifically mentioned in states with inclement weather where salt is used on the roads which could wear down the bolts (MA is one of these states). I have brought my car to the Ford dealership for every oil change/recall/repair needed- I can't think of any reason this should have happened, other than a defect in the vehicle.

NHTSA ODI 11527431

My 2015 Ford Fusion has only 75,000 miles on it. Last week, I noticed that my car was making a noise when turning the steering wheel. It started taking more effort to take turns, and my steering wheel did not make a smooth transition back after taking a turn. I brought my car to the Ford dealership, and they ran diagnostics- my car needs the steering column replaced.

NHTSA ODI 11526909

Driving on free way and steering wheel stock and can't turn nether way

NHTSA ODI 11519924

The steering mount bolts (as related to recall 19S26) have corroded & broken off. This has been confirmed by the local Ford dealership. This has caused a very loud noise when turning the steering wheel, as well as the steering slipping/becoming stiffer. This can lead to no control over steering at all in the vehicle. I brought the vehicle into the local ford dealership immediately, & there was some confusion over what recalls were covered. I got it back & the issue had not been fixed, & that is when we realized the recall does not cover the state where I live. Ford has stated this recall does not cover the state I am in (SD) but does cover the vehicle in the neighboring state of MN (of which I live 20 miles from the border). My dealership has tried to speak with ford to petition them to cover this recall, & they are refusing. In addition to that, this vehicle has been in MN every other month or so, has had most service done to the vehicle in MN as well.

NHTSA ODI 11519229

I was driving on the freeway yesterday, about 70mph driving conditions were good, it was sunny and warm, and traffic was flowing regularly, and I felt as thought something gave way or loosened up because the car and steering ability were not in synch. I was then approaching a congested area and needed to slow down but the brakes did not brake as fast as they should of and I almost smashed right into the car in front of me. There felt like a disconnection between the brakes, the steering, and the entire car. I have keep my care well maintained and do not miss my regular maintenance appointments. I just had it smogged, with a change of oil and 80k inspection. The tires were checked and everything was ok. There were no indicator lights or alerts however, I do have a light that will not shut off and i was told subject to a recall. It's the front fog lights? or running lights? its the front lights not head lights but the ones the side. That light doesn't impact my driving ability. This is a very unsafe and frightening experience and I would like it investigated before someone really gets hurt.

NHTSA ODI 11518087

The Power Steering Assist Fault went out on the car and this is a common problem with ford fusion. The worse’s connected to the transmission became loose. This has cost me money from the dealership.

NHTSA ODI 11518131

The contact owns a 2015 Ford Fusion. The contact stated while driving at various speeds, the steering wheel drifted to the left while depressing the brake pedal, and excessive force was needed to maneuver the steering wheel. The air bag warning light was intermittently illuminated. The vehicle was taken to a local dealer on numerous occasions, where the failure could not be duplicated. The vehicle was taken to an independent mechanic on four separate occasions, where it was diagnosed that a wheel alignment was needed; however, after the alignment was completed, the failure persisted. The vehicle was taken to another independent mechanic, where it was diagnosed that all tires needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was then taken to Kings Ford (9555 Kings Auto Mall Rd, Cincinnati, OH 45249), where it was diagnosed that another alignment was needed; however, the failure persisted after the repair. Additionally, the contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was taken back to the dealer and the mechanic related the failure to the recall; however, the dealer confirmed that parts were not yet available for the recall repair. The vehicle was not repaired. The contact was advised to apply the parking brake whenever parking the vehicle. The manufacturer was made aware of the failure. The approximate failure mileage was 50,000.

NHTSA ODI 11517913

The contact owns a 2015 Ford Fusion. The contact stated that after starting the vehicle, the steering wheel seized. The steering fault message was displayed. The vehicle was towed to an independent mechanic, who diagnosed that the steering gear motor had detached. The mechanic replaced the steering gear motor. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 115,000.

NHTSA ODI 11515276

The contact owns a 2015 Ford Fusion. The contact stated while driving 70 MPH, the vehicle lost power steering functionality. The contact stated that he was able to veer to the side of the road although the steering wheel was extremely difficult to turn. The contact turned off and restarted the vehicle; however, the failure persisted. The traction control and the hill park assist warning lights were illuminated. The contact was able to drive to his destination. The contact stated that upon inspecting the vehicle, he noticed that one of the steering gear motor bolts was missing and another one was fractured. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 19V632000 (Steering) since the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 150,000.

NHTSA ODI 11513036

The contact's daughter owns a 2015 Ford Fusion. The contact stated that upon her daughter starting the vehicle, an abnormal snapping sound was coming from the vehicle while turning. There was no warning light illuminated. The contact stated that her daughter used excessive force to steer the vehicle home. Due to the failure, the vehicle was towed to an independent mechanic who informed the contact of NHTSA Campaign Number: 19V632000 (Steering) which he linked to the failure. The manufacturer was notified of the failure and informed him that the vehicle was not under recall. The vehicle was not repaired. The failure mileage was approximately 200,000.

NHTSA ODI 11512784

The contact owns a 2015 Ford Fusion. The contact stated that the steering wheel became difficult to turn with the power steering assist warning light and electrical steering failure warning light being illuminated. The following day the steering wheel had completely seized. The contact found notification of NHTSA Campaign Number: 15V250000 (Steering) and believed that the failure was related to the recall. The dealer was contacted and confirmed that the VIN was not included in the recall. The dealer stated that the steering gear motor bolts needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11512352

The contact owns a 2015 Ford Fusion. The contact stated while driving 60 MPH, the steering wheel became firm with the power steering warning light illuminated. The vehicle was towed to a dealer and the dealer stated that the power steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 175,000. The contact stated that the vehicle was repaired. They believe that this failure is similar to other Ford vehicles that were covered under recall #19V63000 regarding the steering gear.

NHTSA ODI 11512200

The contact owns a 2015 Ford Fusion. The contact stated while reversing at his residence there was an abnormal sound coming from the steering wheel while turning. The contact stated there was no warning light illuminated. The contact was able to continue driving to his destination. The contact took the vehicle to an independent mechanic where it was diagnosed with needing the steering gear bolt and assembly to be replaced. The vehicle was not repaired. The contact called a local dealer and made them aware of the failure. The manufacturer had been informed of the failure and informed the contact that NHTSA Campaign Number: 19V632000 (Steering) repair was completed by the previous owner. The failure mileage was approximately 130,000.

NHTSA ODI 11508667

The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 25 MPH, the steering wheel seized, with the power steering assist fault and two other unknown messages displayed on the instrument panel. Upon investigation, the contact discovered NHTSA Campaign Number: 19V632000 (Steering) which she linked to the failure. Both the dealer and the manufacturer were notified of the failure, and both stated that the vehicle was not under recall. The vehicle had yet to be repaired. The failure mileage was approximately 127,000.

NHTSA ODI 11508796

The contact owns a 2015 Ford Fusion. The contact stated while making a turn, the steering wheel became stiff without any warning. As a result, the contact crashed into a parked vehicle and the front fender was damaged. The contact shut down the vehicle and when the contact restarted the vehicle, the steering wheel was still stiff, the traction control warning light illuminated, and the steering loose stop safety warning message illuminated. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 108,000.

NHTSA ODI 11506972

The contact owns a 2015 Ford Fusion. The contact stated while driving at approximately 7 MPH leaving a parking lot, the power steering failed to operate as needed. The power steering assist and several other unknown warning lights illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the steering gear motor needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign: 19V632000 (Steering). The failure mileage was approximately 48,000.

NHTSA ODI 11505910