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What 995 owners told NHTSA about the 2015 Ford Fusion Hev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (995)Crash / fire / injury (45)Engine (264)Steering (171)Transmission & drivetrain (148)Brakes (132)Electrical system (111)Fuel system (66)Engine & cooling (52)Airbags (38)Body & structure (31)Seat belts (25)

3 of 995 complaints match · Steering · crash/fire/injury only · clear filters

Feb 13, 2023SteeringCrash

The contact owns a 2015 Ford Fusion. The contact stated while making a turn, the steering wheel became stiff without any warning. As a result, the contact crashed into a parked vehicle and the front fender was damaged. The contact shut down the vehicle and when the contact restarted the vehicle, the steering wheel was still stiff, the traction control warning light illuminated, and the steering loose stop safety warning message illuminated. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 108,000.

NHTSA ODI 11506972

Jun 11, 2018SteeringCrash1 injury

TL* THE CONTACT OWNED A 2015 FORD FUSION. WHILE DRIVING 40 MPH, THE STEERING WHEEL DETACHED FROM THE STEERING COLUMN. AS A RESULT, THE CONTACT CRASHED INTO A DITCH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED MINOR BRUISES AND BACK PAIN THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INSURANCE LOT WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

NHTSA ODI 11101166

Apr 21, 2015SteeringSpeed controlEquipment Adaptive/mobilityCrash

GOOD AFTERNOON, I WANT TO BRING THIS TO YOUR ATTENTION. I DON'T KNOW IF IT'S A PROBLEM WITH FORD OR WITH ME. SO PLEASE BEAR WITH ME. I JUST PURCHASED THE ABOVE VEHICLE ABOUT 3 WEEKS AGO. IT IS BRAND NEW. THIS VEHICLE COMES WITH A FEATURE CALLED "ACTIVE PARK ASSIST." IT IS NEW TO ME AND HAVE NEVER OWNED A VEHICLE WITH THIS FEATURE PREVIOUSLY. YESTERDAY, I USED IT FOR THE FIRST TIME. I TURNED IT ON AND LET IT PARALLEL PARK FOR ME. I FOLLOWED THE DIRECTIONS ON THE VEHICLE VIDEO SCREEN AND TOOK MY HANDS OF THE WHEEL. THE VEHICLE THEN BACKED INTO THE SPACE AND STRUCK THE CAR PARKED BEHIND. NEEDLESS TO SAY, I WAS STUNNED. THE DIRECTIONS IN FORD'S MANUAL ARE SOMEWHAT, AT LEAST FROM MY PERSPECTIVE, UNCLEAR. ON PAGE 180, IT SAYS "THE DRIVER IS RESPONSIBLE FOR AVOIDING HAZARDS AND MAINTAINING A SAFE DISTANCE AND SPEED, EVEN WHEN THE SYSTEM IS IN USE." ON PAGE 182, THE MANUAL STATES "IF YOUR VEHICLE SPEED EXCEEDS 6MPH, THE SYSTEM SWITCHES OFF AND YOU NEED TO TAKE FULL CONTROL OF YOUR VEHICLE." I'M STILL UNCLEAR AS TO WHETHER THE BRAKES ARE OPERATED BY THE VEHICLE DURING PARKING ASSIST OR ME. FOR NOW, I'M NOT USING IT. THANK YOU FOR LOOKING AT THIS. REGARDS, *TR

NHTSA ODI 10712048

Working with the data? Download all 995 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2015 Ford Fusion Hev verdict →