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What 995 owners told NHTSA about the 2015 Ford Fusion Hev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (995)Crash / fire / injury (45)Engine (264)Steering (171)Transmission & drivetrain (148)Brakes (132)Electrical system (111)Fuel system (66)Engine & cooling (52)Airbags (38)Body & structure (31)Seat belts (25)

12 of 995 complaints match · Airbags · crash/fire/injury only · clear filters

Aug 22, 2024AirbagsCrash1 injury

The contact owned a 2015 Ford Fusion. The contact stated that while driving at unknown speeds off the freeway in the rain, a 2006 Ford Fusion veered into her lane and hit her vehicle, which caused her to drive on the curb and hit a metal light pole and telephone pole. There were no warning lights illuminated. The air bags deployed emitting debris, and her right hand was broken, burned, and scared. The ambulance took her to the hospital, where she received medical attention. The contact noticed smoke inside the vehicle. A police report was filed. There were no reported fire. The vehicle was towed to a tow lot. The vehicle was deemed a total loss by the insurance company. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 115,000.

NHTSA ODI 11610182

Jan 4, 2022AirbagsCrash

Was hit in a head on collision and air bags did not deploy

NHTSA ODI 11446221

Dec 4, 2019AirbagsCrash

TL* THE CONTACT OWNED A 2015 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE HYDROPLANED WHILE TRAVELING ON THE HIGHWAY. THE VEHICLE SLID INTO A DITCH, ROLLED OVER SEVERAL TIMES, CRASHED HEAD ON INTO AN EMBANKMENT, AND LANDED ON ITS ROOF. NONE OF THE SEVEN AIR BAGS DEPLOYED. THE VEHICLE SUSTAINED SEVERE FRONT END DAMAGE AND WAS DEEMED DESTROYED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY FOR INVESTIGATION. THEIR FINDINGS WERE STILL PENDING. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 97,500.

NHTSA ODI 11286856

Feb 18, 2019AirbagsCrash1 injury

TAKATA RECALL - I WAS INVOLVED IN AN ACCIDENT 1/26/19. BIG FORD TRUCK HIT ME IN MY PASSENGER SIDE ABOUT THE MIDDLE OF THE CAR TOWARD THE REAR. IT SENT MY CAR INTO A COMPLETE 360 SPIN ACROSS 2 LANES OF TRAFFIC. NO AIR BAGS DEPLOYED. MY CAR HAS BEEN TOTALLED AND BOTH INSURANCES DEALT WITH ADVISED ME TO FIND OUT WHY NOT. MY CAR CURRENTLY DOES NOT HAVE A TAKATA RECALL ACCORDING TO WEBSITE. POSSIBLE IT SHOULD BE INCLUDED.

NHTSA ODI 11180870

Feb 9, 2019AirbagsCrash

'TAKATA RECALL' ON 6 FEB 2019, MY SON WAS CUT OFF BY ANOTHER DRIVER CAUSING HIM TO HYDROPLANE OFF OF THE HIGHWAY AND THROUGH A DITCH, MAKING CONTACT WITH A TREE. THE FUSION SUFFERED MODERATE DAMAGE TO THE FRONT END, AND UNDERCARRIAGE. NONE OF THE AIR BAGS IN THE VEHICLE DEPLOYED EVEN WITH THE FRONT END REMOVED. MY INSURANCE COMPANY IS TOTALING THE CAR MAKING MY WIFE AND I TO WONDER WHY OUR SON WAS NOT PROTECTED BY THE AIRBAG? IT CLEARLY SHOULD HAVE DEPLOYED GIVEN THE FORCE OF THE IMPACT. I HAVE SEEN THAT THERE WAS A CLASS ACTION LAWSUIT FOR THIS IN OCTOBER OF 2018. IS THIS CASE STILL OPEN?

NHTSA ODI 11175913

Nov 5, 2018AirbagsBody & structureCrash1 injury

WAS REAR ENDED TURNING OFF MOUNTAIN HIGHWAY BY AN F350 AND A VAN HIT THE TRUCK THAT HIT ME, HE WAS GOING AT LEAST 50 MILES AN HOUR WHEN HE HIT ME FELT LIKE HE SHOVED ME SO HARD I WAS AIRBORNE!!! NO AIRBAG WENT OFF WHICH THE OFFICER WHO WAS ON A WITNESS TO THE ACCIDENT AND THEN STOPPED AND MADE SURE EVERYONE WAS OK !! MY BODY STILL HURTS !!

NHTSA ODI 11145281

May 26, 2018AirbagsBody & structureElectronic Stability Control (esc)Crash1 injury

I WAS DRIVING MY CAR AT THE DAY TIME AND I WANTED TO AVOID A DEER CROSSING THE ROAD, THE CAR STEERING WHEEL LOCKED UP AND COULD NOT TURNED THE WHEEL. CONSEQUENTLY, THE CAR HITS A TREE AND GOT TOTALLY DAMAGE. WHEN THE CAR HITS THE TREE, THE AIRBAGS DEPLOYED BUT DID NOT STAY INFLATED, BUT INSTEAD DEPLOYED DEFLATED.I WAS SERIOUSLY INJURIED AND GOT TRANSPORTED TO THE TRAUMA CENTER IN ATLANTA FOR EXAMINATION. THE REASON I AM REPORTING THIS COMPLAIN IS THAT MY CAR FORD FUSION 2015 IS ON RECALL BY FORD COMPANY. ON MAY 22/2018, I TOOK THE CAR TO THE FORD DEALERSHIP LOCATED IN THE CITY I LIVE TO FIXED THE PROBLEM. THE SAME DAY THE COMPANY CALLED ME THAT THE PROBLEM IS FIXED AND THE CAR NEEDS TO BE PICK UP. WHAT I DID. MY ACCIDENT HAPPENED ON THE THIRD DAY AFTER THE WORK. SO, I DID NOT KNOW IF THE REAL PROBLEM IS FIXED. IF YES, WHY THE STEERING WHEEL IS LOCKED AND I COULDN,T CONTROL THE CAR? BEFORE THE ACCIDENT, I OFTEN AVOID DEERS ON THE RAOD AND NOTHING HAPPENED. WHY THE ACCIDENT HAPPENED AT THIS TIME? AFTER THE ACCIDENT, THE POLICE CAME AND THE RESCUE TEAM CAME TO THE PLACE AND THEY WILL MADE THE REPORTS TO THE INSURANCE COMPANY FOR CLAIMS. BUT I HAVE TO DO THIS TO THE OFFICIAL DEPARTMENT TO INVESTIGATE THE PROBLEM AND TO TAKE THE APPROPRIATE ACTION AGAINST FORD COMPANY. THIS WILL SAVE OTHER CITIZEN LIVE ON THE ROAD. THANKSTO BE TO THE GOD THAT I AM ALIVE. I GOT MINOR INJURIES ON MY ARMS BUT FEEL PAINS IN SOME PARTS OF MY BODY. THE DOCTOR PRESCRIBED SOME PAIN KILLERS THA I AM USING NOW. THE EXAM DID NOT SHOW ANY INTERNAL PROBLEM BUT I HAVE TO BE MONITORIZED FOR EVENTUAL ISSUES. I AM A STUDENT I COULD NOT GO TO SCHOOL AT THIS MOMENT. THIS ISSUE IS SERIOUS AND NEED TO BE TAKEN SERIOUSLY. THE CAR COULD NOT BE FIXED AND RUN. MY INSURANCE WILL DO THE REST BUT I AM VERY CONCERNED ABOUT THE THE AMOUNT OF THE BILLS THAT GONNA COME OUT. SO, PLEASE, OFFICIALS, I NEED YOUR HELP. THA

NHTSA ODI 11098074

Dec 7, 2017AirbagsCrashFire1 injury

TL* THE CONTACT OWNED A 2015 FORD FUSION. WHILE DRIVING 35 MPH, THE CONTACT CRASHED INTO THE FRONT OF ANOTHER VEHICLE. THE DRIVER'S AIR BAG DEPLOYED, THE VEHICLE FILLED UP WITH SMOKE, AND FLAMES WERE NOTICED UNDER THE HOOD. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND NECK, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (CLONINGER FORD, 511 JAKE ALEXANDER BLVD, SOUTH SALISBURY, NC 28147) WHERE IT WAS DIAGNOSED THAT THE BUMPER, FENDER, AND UNKNOWN PARTS UNDER THE HOOD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 12,000. *TT UPDATED 8/16/18*JB

NHTSA ODI 11052968

Mar 19, 2017AirbagsSeat beltsCrash

TAKATA RECALL.... MY GIRLFRIEND WRECKED MY CAR OFF A T-ROAD TRYING TO MISS DEER AND DID MAJOR DAMAGE TO THE FRONT END. THE AIR BAGS DID NOT DEPLOY AT ALL. SEAT BELT DIDN'T RESTRAIN HER EITHER, SHE HIT STEERING WHEEL EXTREMELY HARD. SHE WAS ON A HIGHWAY.

NHTSA ODI 10967028

Apr 1, 2016Electrical systemAirbagsSeat beltsCrash1 injury

AIR BAGS DID NOT DEPLOY IN CRASH. DEALER REPAIRED SAID VEHICLE AND SEAT BELTS WORK SOMETIMES AS WELL AS INSTRUMENT PANEL. VEHICLE CONSTANTLY PULLS TO THE RIGHT. DEALER SAYS NOTHING WRONG. OTHER ISSUES BUT NOT SAFETY RELATED.

NHTSA ODI 10853021

Jan 4, 2016AirbagsBrakesCrash1 injury

TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT WHILE MAKING A TURN, THE BRAKES PULSATED WHEN THE VEHICLE WAS STOPPED. IN ADDITION, THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE BRAKES VIOLENTLY PULSATED AND RESULTED IN AN UNINTENDED ACCELERATION. AS A RESULT, THE CONTACT CRASHED INTO A BUILDING. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RETRACT. A POLICE REPORT WAS FILED. THERE WAS ONE UNKNOWN INJURY REPORTED THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

NHTSA ODI 10817547

Jun 5, 2015AirbagsCrash

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE, WHICH CAUSED THE CONTACT TO CRASH INTO A CONCRETE MEDIAN. THE CONTACT STATED THAT THE FRONTAL AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED AND TOWED TO AN IMPOUND LOT. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,800.

NHTSA ODI 10723652

Working with the data? Download all 995 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2015 Ford Fusion Hev verdict →