What 1,017 owners told NHTSA about the 2015 Ford Focus

TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED WHILE DRIVING AT 10 MPH, THE VEHICLE SLIPPED OUT OF GEAR WHICH RESULTED IN THE CONTACT LOSING CONTROL OF THE VEHICLE AND STRIKING ANOTHER VEHICLE. THE PERSON WHO WAS STRUCK WAS THE ONLY INJURED AND REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO A STORAGE FACILITY WHERE IT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH, NHTSA CAMPAIGN NUMBER: 18V169000 (POWER TRAIN) HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.

NHTSA ODI 11416325

ON JUNE 15TH 2019 I WAS INVOLVED IN MY FIRST ACCIDENT. I WAS AT A STOP GOING STRAIGHT AND IN FRONT OF ME WAS A CAR TURNING TO GO SOUTH ON THE STREET IN FRONT OF ME. AS I WAS GETTING MY FIRST GEAR READY TO GO MY CAR SUDDENLY ACCELERATED FORWARD AND I T-BONED THE PERSON TURNING. I HAD MY CHILDREN WITH ME AND AFTER THIS ACCIDENT I FEEL VERY UNSAFE IN MY CAR, I LOST TRUST IN FORD KEEPING ME AND MY FAMILY SAFE. I KNOW THERE HAS BEEN RECALLS BUT WHEN I TAKE IT IN THEY SAY IT JUST A SOFTWARE UPDATE OR SOMETHING ABOUT A FUEL TANK. I HAVE SEEN A RECALL IN REGARDS TO MY TRANSMISSION AND I HAVE MENTIONED IT TO THE DEALERSHIP BUT THEY GIVE ME THE RUN AROUND AND SAY THAT THEY DON'T SHOW THAT IN THEIR SYSTEMS SO THEY CAN'T DO ANYTHING ABOUT THAT. NOW I'M HEARING ABOUT THE FORD EMPLOYEES SPEAKING OUT ON FAULTY CLUTCHES.

NHTSA ODI 11299755

MY VEHICLE ACCELERATED WHEN I WAS SLAMMING FULL PRESSURE ON THE BRAKE AND CAUSED ME TO HIT A STORE, THANK THE LORD I HAD FULL COVERAGE AND IT ONLY DID COSMETIC DAMAGE TO THE VEHICLE, I'VE ALSO HAD TIMES WHERE IT WILL SAY THE TRACTION CONTROL IS OUT OR IT HAS NO UPHILL START, MY MODEL DOESN'T HAVE THAT. I WOULD LIKE A REFUND ON MY VEHICLE BUT IT HAS ISSUES ALREADY.

NHTSA ODI 11287694

WHILE IN RUSH HOUR TRAFFIC THE VEHICLES DPS6 DUAL-CLUTCH "POWERSHIFT" TRANSMISSION FAILED TO DOWNSHIFT PROPERLY CAUSING THE CAR TO REAR ENDED THE CAR IN FRONT OF IT. IMPACT WAS ROUGHLY 15-25 MPH.

NHTSA ODI 11287119

I PICKED UP MY CAR LAST WEEK FROM THE DEALERSHIP AFTER HAVING THE CLUTCH REPLACED. WHEN I LEFT WORK ON MONDAY 7/15, MY CAR WOULD NOT SHIFT WHILE I WAS ACCELERATING IN TRAFFIC. IT WAS OVER 5,000 RPMS...I HAD TO GO ACROSS LANES OF TRAFFIC TO PULL MY CAR OVER AND WAS HONKED AT SEVERAL TIMES. I WAS ALSO REAR ENDED IN DEC 13, 2016 WHILE ACCELERATING BUT MY CAR SLIPPED INTO NEUTRAL.

NHTSA ODI 11232673

I HAVE BROUGHT THIS VEHICLE,OR ATTEMPTED TO BRING IT,INTO THE DEALERSHIP SERVICE DEPARTMENT MULTIPLE TIMES FOR THE SHUDDERING,STALLING,OVERHEAT FOR NO REASON WITH SYSTEM SHUT OFF,ETC . AT TAKE-OFF FROM DRIVEWAY,HIGHWAY METERING LIGHTS,LIGHTED SIGNALS,& STOP SIGNS THE CAR(AUTOMATIC TRANSMISSION)WILL EITHER SHUDDER AND BOUNCE LIKE A MANUAL TRANSMISSION NOT PROPERLY SHIFTED OR INITIALLY ROLL SLIGHTLY AND THEN STALL AS IF IN NEUTRAL.THE RPMS WILL REV, BUT THE CAR WILL NOT MOVE.I HAVE NARROWLY MISSED MANY REAR-END ACCIDENTS.I HAVE PAID WELL OVER A THOUSAND DOLLARS JUST ON RENTAL CAR FEES WHILE NOT ABLE TO DRIVE THIS CAR.THE SERVICE DEPARTMENT REFUSED TO GIVE ME AN APPOINTMENT OR TAKE IT IN FOR MANY MONTHS BECAUSE ACCORDING TO THEM THEY DID NOT HAVE THE REQUIRED PARTS. ON OTHER ATTEMPTS THEY WOULD TELL ME THEY DID NOT HAVE THE CODE POP UP THAT ANYTHING WAS WRONG. AUGUST 2017, AFTER THE DEALERSHIP HAD MY CAR FOR MULTIPLE DAYS WHEN PROMISED BACK SAME OR NEXT DAY,THEY TOLD ME THERE WAS NOTHING WRONG & I SHOWED THEM A PICTURE I TOOK OF THE CONTROL PANEL,THEN THEY FINALLY TOOK IT BACK TO WORK ON. I ALSO HAD THE CHECK ENGINE LIGHT ON & SHUDDERING IMMEDIATELY WHEN PICKING IT UP FROM SERVICE.I WAS TOLD THERE WAS NOTHING MORE THEY COULD DO AND THEY REFUSED TO PUT WHY I BROUGHT IT IN FOR IN THE WORK ORDERS EACH TIME I BROUGHT IT IN.NOV 7-DEC 5 2017,THEY HAD THE CAR FOR AN ENTIRE MONTH.SERVICE TOLD THE FORD FACILITATOR & ME THAT THERE WAS NOTHING WRONG WITH THE CAR NO SHUDDERING, NO SOUNDS. AFTER ALMOST AN ENTIRE MONTH THEY SUDDENLY DECIDED THE CAR NEEDED A FULL BRAKE JOB WHICH DID NOTHING FOR THE SHUDDERING/STALLING.THEY ALSO LET THE BATTERY DIE.FORD MOTOR COMPANY REFUSED BUYBACKS BECAUSE THE WORK ORDERS DID NOT SAY WHY IT WAS BROUGHT IN. I TOLD THEM I WOULD HAVE AN ACCIDENT. I WAS TRYING TO LEAVE MY DRIVEWAY. THE CAR STALLED AND THE FRONT OF MY CAR WAS SLAMMED INTO BY AN SUV.

NHTSA ODI 11084769

TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE REVERSING OUT OF A PARKING SPACE, THE CONTACT'S VEHICLE ACCELERATED IN REVERSE AND CRASHED INTO TWO OTHER VEHICLES. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC FOR THE BODY DAMAGE. THE VEHICLE WAS THEN DRIVEN TO FRONTIER FORD DEALER (3701 STEVENS CREEK BLVD, SANTA CLARA, CA 95051) WHERE IT WAS DIAGNOSED THAT THE CLUTCH ASSEMBLY FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,440.

NHTSA ODI 11066138

ON JULY 13,2017,I WAS IN STOP AND GO TRAFFIC,I BARELY ACCELERATED AND MY CAR JERKED FORWARD INTO A LARGE 4X4 TRUCK. WHEN I FINANCED MY CAR IN FEBRUARY OF 2017,MY CAR WAS JERKING WHENEVER I ACCELERATED. I ASKED THE SALES MAN ON MY FIRST TEST DRIVE,AND HE TOLD ME IT WAS NOTHING TO WORRY ABOUT CUZ IT HAD SOMETHING TO DO WITH GAS ECONOMY, BUT HE RAMBLED IT OFF SO FAST, I DIDN'T UNDERSTAND WHAT HE SAID IT WAS. MY CAR IS A AUTOMATIC WITH THE POWERSHIFT. I FEEL THEY SOLD ME A UNSAFE VEHICLE. COULD YOU POINT ME IN THE RIGHT DIRECTION OR MAYBE LET ME KNOW IF I HAVE A CLAIM? I ALSO RECIEVED A RECALL NOTICE IN THE MAIL. I FEEL WITH THE RESULT OF THE CARS JERKING MOTION,THAT'S WHAT CAUSED MY ACCIDENT. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).?*JB

NHTSA ODI 11052319

I OWN A 2015 FORD FOCUS AND A 2016 FORD FOCUS BOTH WERE IN AN ACCIDENT. THE 2015 FORD FOCUS WAS T-BONED. I GOT INJURED AND THERE WAS NO DEPLOYMENT OF THE AIR BAGS. THE 2016 FORD FOCUS WAS REAR - ENDED AND I SUSTAINED ADDITIONAL INJURIES AND THE AIR BAGS DID NOT DEPLOY EITHER. THE T-BONE I WAS ENTERING THE INTERSECTION ON A GREEN LIGHT. THE 2016 I WAS STOPPED AND A CAR IN FRONT OF ME MAKING A LEFT TURN WHEN SOMEONE SLAMMED INTO ME DOING 35 MILES PER HOUR. BOTH TIMES NEITHER AIR BAGS DEPLOYED. THE 2015 SUSTAINED OVER 10,000 IN DAMAGE IT IS THE RED VEHICLE HAD A BROKEN TIE ROD AS WELL AS INJURIES.

NHTSA ODI 11021848

AFTER SEVERAL ATTEMPTED REPAIRS, THERE IS STILL HESITATION AND LOSS OF POWER ON HIGHWAY. ALSO SHUDDERING AND HESITATION ON TAKE OFF. I HAD A INCIDENT AT A STAND STILL WHERE THE TRANSMISSION WOULD NOT ENGAGE AND HIT THE BACK OF A TRUCK. THE DEALER SAID JUST KEEP DRIVING AFTER COMPLAINING NUMEROUS OF TIME. SINCE JUNE 2016 IT HAS BEEN IN THE DEALERSHIP FOR REPAIRS AND CAN'T CORRECT THE ISSUE. IT IS A SAFETY HAZARD FOR THE DRIVER AND PASSENGERS.

NHTSA ODI 10903878

TL* THE CONTACT RENTED A 2015 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WAS PLACED IN PARK WITH THE ENGINE OFF AND THE KEY IN THE IGNITION. THE CONTACT EXITED THE VEHICLE AND TWO PASSENGERS REMAINED IN THE VEHICLE. THE VEHICLE INDEPENDENTLY ROLLED BACKWARDS AND CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,650.

NHTSA ODI 10785928