Feb 25, 2019Fuel systemTransmission & drivetrain
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING, THE FUEL GAUGE WARNING INDICATOR ILLUMINATED AND FAILED TO PROVIDE AN ACCURATE READING. IN ADDITION, WHILE DRIVING, THE VEHICLE FAILED TO SHIFT GEARS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SHEEHY FORD OF WARRENTON AT (540) 423-0904 (LOCATED AT 6443 LEE HWY, WARRENTON, VA 20187) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR
NHTSA ODI 11182378
Feb 14, 2019Transmission & drivetrain
THE TRANSMISSION IS SHUTTERING AND SOMETIMES MAKES LONG HESITATIONS TO SHIFT. THIS IS DANGEROUS AND NEEDS TO BE RECALLED. I TOOK IT TO TIDWELL FORD IN KENNESAW, GA AND THEY TOLD ME ITS NORMAL AND UNTIL A CODE (WRENCH) LIGHTS ON MY DASH, THEY CANNOT DO ANYTHING. I BOUGHT THE CAR WITH 48K ON THE MILEAGE AND NOW HAVE 54K. THE TRANSMISSION (POWERTRAIN) IS WARRANTIED TO 60000. I AM AFRAID THIS IS GOING TO BE A DISASTER. I WOULD LIKE THE CAR FIXED OR ANOTHER CAR. THE GEARS GRIND AND NOISES HAPPEN WHEN TURNING. I NEED A RESOLUTION ON THIS BEFORE MY WARRANTY RUNS OUT CODE OR NO CODE. I JUST PICKED MY CAR UP AND IT IS STILL SHUTTERING. TIDWELL FORD DID NOT HELP ME.
NHTSA ODI 11180147
Jan 30, 2019Transmission & drivetrain
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION WOULD NOT SHIFT INTO GEAR AND THE VEHICLE JERKED. OCCASIONALLY, THE VEHICLE WOULD JERK AFTER SWITCHING GEARS. PREVIOUSLY, THE VEHICLE ACCELERATED ON ITS OWN AND WITHOUT WARNING WHILE IDLING AT A STOP LIGHT. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL WITH EXCESSIVE FORCE TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PAUL CERAME FORD (11400 NEW HALLS FERRY ROAD, FLORISSANT, MO 63033, (314) 838-2400) WHERE IT WAS DIAGNOSED THAT A NEW TRANSMISSION NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ODI 11173045
Jan 27, 2019Transmission & drivetrainFuel system
AUDIBLE CLICKING NOISE WHEN TURNING CORNERS. SHUDDERING, SPUTTERING WHEN TAKING OFF FROM RED LIGHT. DECELERATION WHILE DRIVING IN TOWN, WHILE DRIVING GEARS CHANGING WITHOUT MY KNOWLEDGE, THRUSTING INTO GEAR WHILE MOVING. CLUTCH REPLACED 2017. ALL OF THIS STARTED HAPPENING ABOUT 4 MONTHS AFTER I BOUGHT CAR FROM YOU MENTIONED DEALER, NEW. SO, SINCE 2015, ONGOING ISSUES STATED ABOVE. FORD TELLS ME IT'S ALL MY IMAGINATION.
NHTSA ODI 11172425
Jan 24, 2019Transmission & drivetrain
WHILE ACCELERATING THE VEHICLE DOESN?T KNOW WHEN TO SHIFT INTO GEARS CAUSING THE VEHICLE TO SHUDDER AND MAKE A RATTLING NOISE. RECEIVED A CODE SAYING ?TRANSMISSION FAULT, SERVICE NOW.? WHILE HITTING BUMPS THE VEHICLE MAKES A CRUNCHING NOISE.
NHTSA ODI 11171768
Jan 24, 2019Transmission & drivetrain
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING 55 MPH, THE VEHICLE BEGAN TO VIBRATE AND THE TRANSMISSION STARTED TO SHIFT ERRATICALLY. ADDITIONALLY, THE "TRANSMISSION HOT, TURN OFF VEHICLE FOR FIVE MINUTES" WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO BALISE FORD (1979 BOSTON RD, WILBRAHAM, MA 01095, (413) 306-3049) WHERE IT WAS DIAGNOSED THAT THE SHIFT ACTUATOR SEIZED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,274.
NHTSA ODI 11171778
Jan 21, 2019Transmission & drivetrain
WHILE ACCELERATING THE VEHICLE DOESN'T KNOW WHEN TO SHIFT INTO GEARS CAUSING THE VEHICLE TO SHUDDER AND MAKE A RATTLING NOISE. RECEIVED A CODE SAYING 'TRANSMISSION FAULT, SERVICE NOW.' WHILE HITTING BUMPS THE VEHICLE MAKES A CRUNCHING NOISE.
NHTSA ODI 11171115
Jan 3, 2019Transmission & drivetrainAirbags
MY TRANSMISSION HAS BEEN GIVING ME A HARD TIME AND IT DOESN'T GET ANY POWER. IT ALSO RUNS VERY ROUGH. I HAVE TO TRAVEL 45 MINUTES TO A MOTOR COMPANY BUT THEY DON'T FIX IT BECAUSE IT'S A "TAKATA RECALL" I DON'T WANT TO GET STRANDED AND BROKEN DOWN ON THE HIGHWAY. I NEED A DEPENDABLE CAR BECAUSE I'M DISABLED. I WANT MY CAR FIXED OR A NEW ONE ASAP. I NOTICED THE PROBLEMS WHEN I WAS DRIVING IT IN MOTION RIGHT AS SOON AS I PURCHASED IT ON 10/2016 IN CITY LIMITS.
NHTSA ODI 11165688
Dec 28, 2018Transmission & drivetrain
THE "DRY" CLUTCH WENT OUT AS I WAS DRIVING UPHILL, REDUCING MY MOVEMENT TO A JERKING, STUTTERING MOTION THAT JUST BARELY ALLOWED ME TO DRIVE TO DEALERSHIP. THIS CLUTCH FAILURE FOLLOWS MONTHS OF STUTTERING, JERKING AT LOW SPEEDS AS IF THE CAR WOULD STALL. TAKING THE CAR FOR REGULAR MAINTENANCE FOUND "NOTHING WRONG." THIS CLUTCH HAD ALREADY BEEN REPLACED ONCE AT ONLY 26,700 MILES .FOCUS HAD 68,000 MILES WHEN IT WANT BAD AGAIN. DEALERSHIP REPORTS SEEING MANY PROBLEMS WITH THIS "DRY" CLUTCH. FORD WILL NOT RECOGNIZE DANGER ASSOCIATED WITH IT.
NHTSA ODI 11163829
Dec 28, 2018Transmission & drivetrain
2015 FORD FOCUS DUAL CLUTCH POWERTRAIN TRANSMISSION SHUTTERS AND SPUTTERS UPON TAKEOFF, REVS UP AT VERY LOW SPEEDS. DOESNT WANT TO ACCELERATE RIGHT AWAY. I BOUGHT THE CAR WITH 55000 MILES ON IT AND HAS BEEN AN ISSUE SINCE. NOW ITS GOING TO COST 1500 DOLLARS TO FIX AS MY PERSONAL WARRANTY NOR FORD WILL COVER THE CLUTCH REPLACEMENT, EVEN THOUGH THIS IS AN ONGOING PROBLEM IN THIS VEHICLE!
NHTSA ODI 11163854
Dec 26, 2018Transmission & drivetrainEngineFuel system
THERE WAS A RECALL FOR THE FUEL PURGE VALVE GETTING STUCK AND NOT ALLOWING MY CAR TO STAY ON AFTER TURNING MY CAR ON IT WILL RUN FOR 5 TO 10 SECONDS BEFORE IT STALLS DUE TO LOSS OF FUEL. I TOOK MY CAR TO FORD DEALERSHIP AND THEY SAID THEY DID NOT HAVE THE PART TO REPLACE IT, BUT THEY TOOK MY CAR IN, ONCE I GOT MY CAR THE VERY SAME DAY BACK. IT DID IT AGAIN THE NEXT MORNING. I HAVE TRIED FUEL CLEANERS TO RESOLVE THE PROBLEM BUT IT STILL PERSISTS, IT STALLED ON ME WHILE DRIVING ON THIS PAST MONDAY, AND NOW WHEN I TRY TO SEARCH FOR THE RECALL FOR INFORMATION IT LOOKS LIKE IT WAS TAKEN OFF FROM THEIR WEBSITE. THE ISSUE IS NOT FIXED AND THEY DO NOT HAVE THE PART? AS A CONSUMER WHAT CAN WE DO TO FIX A DEFECT FROM MANUFACTURING. MY CAR IS A 2015 FORD FOCUS WITH 75K MILES AND THERE WAS ISSUES WITH THIS CAR FROM THE START, INCLUDING THE KNOWN ISSUE ABOUT THE DUAL CLUTCH TRANSMISSION WHERE IT STUTTERS AND SHAKES WHILE TRYING TO CHANGE GEARS AND TAKE OFF FROM FULL STOP. THIS CAR SHOULD BE CONSIDER A LEMON CAR AND NO ONE SHOULD BUY IT. THIS IS FRAUD BY FORD AND THEY KNOW IT.
NHTSA ODI 11163437
Dec 22, 2018Transmission & drivetrainWheels
IVE HAD MY LUG NUTS SWALLON AND UNABLE TO CHANGE MY OWN TIRE. ON THREE DIFFERENT OCCASIONS. NAIL IN MY TIRE. TOOK IT TO THE DEALERSHIP IMMEDIATELY THE CLAMPED 2 TIMES THAT THEY FIXED MY LUG NUTS AND NEVER DID. IVE SPOKE TO SEVERAL OTHER FOCUS OWNERS AND HAVE THE SAME ISSUE. THE POWER TRAIN CLUTCH HAS BEEN REPLACED 4 TIMES IN THE LAST THREE IN A HALF YEARS. IVE HAD MY CAR STALL OUT IN ME SEVERAL TIMES AT A STOP LIGHT. IT TAKES IT A MINUTE TO SLIP INTO REVERSE. DOESNT MATTER WHAT GEAR YOU ARE SWITCHING IT FROM IT WILL GO INTO NETURAL/PARK BEFORE CLICKING INTO REVERSE.
NHTSA ODI 11163062
Dec 19, 2018Transmission & drivetrain
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE STOPPED ON A HILL, THE VEHICLE ROLLED BACKWARDS AND THEN FORWARD BEFORE STOPPING. THE DEALER (WEBER HARRIS FORD, 433 BALDWIN ST, MEADVILLE, PA 16335, (814) 350-7309) STATED THAT THERE WAS NO FAILURE; HOWEVER, THE FAILURE RECURRED. THE DEALER STATED THAT A DIAGNOSTIC TEST WOULD COST APPROXIMATELY $1,500. THE FAILURE RECURRED AND THE NEW OWNER OF THE DEALER DIAGNOSED THAT THE VEHICLE HAD DUAL CLUTCHES, WHICH WOULD COST $1,300 TO REPAIR. THE VEHICLE WAS REPAIRED A WEEK LATER, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE CONTACT WAS ADVISED TO KEEP THE REPAIR RECORDS FOR REIMBURSEMENT. THE FAILURE MILEAGE WAS 43,000.
NHTSA ODI 11162414
Dec 17, 2018Transmission & drivetrain
MY VEHICLE BUCKS EVERY TIME I ACCELERATE. I WAS TOLD IT IS SUPPOSED TO BE THIS WAY, BUT IT FEELS LIKE IT THE TRANSMISSION IS SLIPPING WHEN I FIRST ACCELERATE AND SOMETIMES AS I GO THROUGH THE GEARS.
NHTSA ODI 11162064
Dec 16, 2018Transmission & drivetrain
COOLANT RESERVOIR CRACKED, LOST A LOT OF COOLANT WHICH CAUSED MY ENGINE TO OVERHEAT. WAS DRIVING DOWN ROAD AND NOTICED MY COOLANT ENGINE SENSOR OVERHEATING. STOPPED THE CAR IN A PARK.
NHTSA ODI 11161876
Nov 30, 2018SteeringTransmission & drivetrainFuel system
ON THURSDAY EVENING, 11/22/2018, I WAS COMING TO A STOP AT A LIGHT ON A CITY STREET (SPEED LIMIT 35) WHEN MY CAR STALLED WITHOUT WARNING. MOVING AT MOST 25 MPH WHEN IT OCCURRED, THE OIL AND BATTERY LIGHTS CAME ON AS I SLOWED. I TRIED ACCELERATING SLIGHTLY TO DIAGNOSE THE ISSUE, AND NOTHING HAPPENED. I ATTEMPTED TO PULL INTO THE LEFT TURN LANE (MOSTLY OUT OF TRAFFIC) BUT FOUND MY POWER STEERING WAS COMPROMISED. I TURNED ON MY HAZARDS, PARKED, AND TURNED OFF THE CAR, WAITED 5 SECONDS, AND RESTARTED THE CAR WITH NO TROUBLE. I WAS SHAKEN, BUT THANKFULLY NO DAMAGE TO THE CAR OR INJURIES TO MYSELF OR OTHERS. 2 WEEKS PRIOR TO THE STALL, I HAD MY TRANSMISSION SERVICED, AND I WAS MADE AWARE OF FORD MANUFACTURER RECALL NUMBER 18S32 AND THAT MY CAR WAS ONE OF THE AFFECTED. WHEN MY CHECK ENGINE LIGHT CAME ON A WEEK AFTER SERVICE, ERROR CODE P2195 (BANK 1/SENSOR 1 LEAN) CAME UP, AND THEN WENT AWAY. I WAS TOLD IT WAS STILL SAFE TO DRIVE AND CONTINUED TO DO SO. I WAS ON MY WAY TO MY PARENTS' HOUSE FOR THANKSGIVING WITH THE INTENT TO STAY OVERNIGHT AND HAVE MY DAD WORK ON THE CAR IN THE MORNING WHEN THE CAR STALLED WITH A 3/4 FULL TANK OF GAS, DESPITE FORD'S ADVICE THAT THE CAR SHOULD BE SAFE TO OPERATE WITH MORE THAN A HALF TANK. MY AIR FILTER WAS REPLACED, AND 5 DAYS LATER THE ENGINE LIGHT COMES ON AGAIN, SAME CODE. I SCHEDULED SERVICE WITH FORD, AND THEY VERIFIED THAT THE ENGINE CODE AND THE STALL ARE RELATED TO THE RECALL.
NHTSA ODI 11155252
Nov 30, 2018Transmission & drivetrain
CHATTERING,SLIPPING OF TRANSMISSION WHEN ACCELERATING FROM STOP.DOESN'T ALWAYS HAPPEN.
NHTSA ODI 11155267
Nov 2, 2018Transmission & drivetrain
I CONTACTED FORD REGARDING SAFETY RECALL NOTICE 18S07 / NHTSA RECALL 18V-169 AND ASKED WHY MY VIN NUMBER WAS NOT INCLUDED IN THIS RECALL. MY FORD FOCUS 2015 WAS MANUFACTURED ON MARCH 20, 2015, IN THE SAME MICHIGAN PLANT AND IS EXPERIENCING THE SAME CLUTCH SHUDDERING AS DESCRIBED IN YOUR RECALL NOTICE. FORD'S ANSWER WAS THAT VIN NUMBERS ARE THE SOLE METHOD FOR DETERMINING RECALLS. THEY CLEARLY DID NOT THROW THE NET FAR ENOUGH TO COVER THEIR QUALITY AND DESIGN ISSUES. AFFECTED VEHICLES EQUIPPED WITH 1.0L FOX GTDI OR 1.6L SIGMA GTDI ENGINES WITH B6 MANUAL TRANSMISSIONS MAY EXPERIENCE CLUTCH SLIP WHICH CAN LEAD TO A POTENTIALLY DANGEROUS SITUATION. THIS VEHICLE IS DRIVEN BY MY DAUGHTER AND SHE EXPERIENCES SHUTTERING WHEN SHE ACCELERATES THE VEHICLE. SHE DOESN'T HAVE ENOUGH POWER TO ACCELERATE QUICKLY WHICH COULD EASILY CAUSE AN ACCIDENT AS SHE PULLS OUT IN TRAFFIC. I HAVE READ ABOUT MANY OTHER PEOPLE HAVING THE SAME SCARY EXPERIENCE WHILE ACCELERATING AND THEIR FRUSTRATION AND CONFUSION ABOUT WHY THEIR FOCUS WAS NOT INCLUDED IN THE RECALL. I WOULD LIKE FORD TO RE-EXAMINE HOW THEY DETERMINED THE VIN NUMBERS AFFECTED AND WHY MY VEHICLE WAS NOT INCLUDED SINCE IT CLEARLY HAS THE SAME POTENTIALLY DANGEROUS ISSUE. YOUR HELP WOULD BE APPRECIATED.
NHTSA ODI 11144914
Oct 27, 2018Transmission & drivetrain
THE CAR SHAKES AND STUTTERS IN LOWER GEAR AND IT IS VERY DANGEROUS. WHEN I GO FROM A STOP INTO FIRST GEAR THE CAR WILL NOT IMMEDIATELY START AND WHEN IT DOES, IT SHUTTERS. THE WHOLE CAR SHAKES WHEN I AM DRIVING IN THE CITY BECAUSE OF THE START/STOP. THIS IS GOING TO CAUSE AN ACCIDENT. OTHER FORD FOCUS CARS FROM 2015 ARE RECALLED, BUT MINE IS NOT FOR SOME REASON. THE TRANSMISSION IS GOING TO FAIL AND I ASKED FORD TO HELP RE-SET THE TRANSMISSION OR REPLACE IT, AND THEY WILL NOT. PLEASE HELP ME.
NHTSA ODI 11143330
Oct 25, 2018Transmission & drivetrain
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT WHEN HE DEPRESSED THE ACCELERATOR PEDAL TO DRIVE FORWARD, THE VEHICLE SEIZED. THE FAILURE OCCURRED INTERMITTENTLY AND WITHOUT WARNING. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO DCH FORD OF EATONTOWN (67 NJ-36, EATONTOWN, NJ 07725, 732-982-4222) WHERE IT WAS DIAGNOSED THAT THE CLUTCH FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
NHTSA ODI 11142632
Oct 1, 2018Transmission & drivetrain
ON OR ABOUT 9/23/2018 AND WHILE DRIVING MY FORD FOCUS HB SE, I RECEIVED AN ERROR MESSAGE ON MY DASH THAT READ "TRANSMISSION FAULT SERVICE NOW". I WAS ABLE TO PULL OVER SAFELY AND LATER WAITED FOR A TOW TO MY HOME. ON 9/25/2018 I CONTACTED A FORD DEALERSHIP NEAR MY HOME (SUBURBAN FORD OF FERNDALE) IN MICHIGAN. THE CAR WAS TOWED ON 9/28/2018 TO SUBURBAN FORD DEALERSHIP FOR SERVICE. INITIALLY, THE THINKING WAS THE TRANSMISSION MODULE (TCM) NEEDED SERVICING, HOWEVER THE SERVICE DEPARTMENT INFORMS ME THAT THE DUEL-CLUTCH COMPONENT IS DEFECTIVE AND NEEDS REPLACING. I FURTHER UNDERSTAND THAT I'M NOT ALONE WITH THIS ISSUE. THE CAR HAS 62,056 MILES ON THE ROAD AND HAS HAD TYPICAL MAINTENANCE (TIRES, OIL CHANGE, ETC.). WHILE FORD'S EXTENDED WARRANTY COVERS TCM, CUSTOMERS, SUCH AS MYSELF, HAVING ISSUES WITH DEFECTIVE DUAL-CLUTCH ARE HAVING TO COME OUT OF POCKET FOR REPAIRS. THIS VEHICLE HAS MERELY 62,056 ROAD MILES NOT 162,056 MILES.
NHTSA ODI 11132663
Sep 29, 2018Transmission & drivetrain
2015 FORD FOCUS SE SHUDDERS WHEN STARTING FROM 1-2ND GEAR, I FEEL LIKE THIS IS A SAFETY ISSUE. IT DOES EVERYTIME THE CAR STARTS FROM STOP POSITION.
NHTSA ODI 11132228
Sep 26, 2018Transmission & drivetrain
MY 2015 FORD FOCUS HAD A RECALL DUE TO A FAULTY TRANSMISSION IN 2017. THE CARS ENGINE WOULD SHUDDER WHEN SWITCHING FROM 1ST TO 2ND GEARS IN THE AUTOMATIC/MANUAL TRANSITION. I REPLACED THE TRANSMISSION UNDER THE RECALL WARRANTY. HOWEVER, ALMOST A YEAR LATER TO THIS DATE MY TRANSMISSION/ENGINE IS SHOWING THE SAME SIGNS.
NHTSA ODI 11131827
Sep 14, 2018SteeringTransmission & drivetrain
THE POWER STEERING WOULD SPORADICALLY FAIL WHILE DRIVING CAUSING DANGEROUS CONTROL ISSUES. IT FINALLY FAILED COMPLETELY. THE TRANSMISSION HAS BEEN REPAIRED TWICE FOR ISSUES WITH SLIPPING AND CONTINUES TO DO SO
NHTSA ODI 11129575
Sep 13, 2018Transmission & drivetrain
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT EXPERIENCED CLUTCH FAILURE WITH THE VEHICLE AND TOOK IT TO AUTONATION FORD LINCOLN UNION CITY (4355 JONESBORO RD, UNION CITY, GA 30291, (770) 674-6075) FOR REPAIRS. AFTER THE REPAIR, THE CLUTCH MALFUNCTIONED AGAIN AND THE VEHICLE WAS TAKEN TO A DIFFERENT UNKNOWN DEALER. THE SECOND DEALER STATED THAT THE VEHICLE WAS NOT COVERED UNDER A WARRANTY AND THEY WOULD HAVE TO CHARGE FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE DIAGNOSIS INFORMATION WAS UNKNOWN. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 90,023.
NHTSA ODI 11129278