Jul 15, 2019Transmission & drivetrain
2015 FORD FOCUS HAS SEVERE SHUDDERING AND HARD SHIFTING AFTER STOPPING. WHEN FIRST MOVING FROM A STOP SIGN OR STOP LIGHT THE VEHICLE SHUDDERS AND SHIFTS HARD. FORD TOLD ME THAT THE ONLY THING I CAN DO IS TO FILE A COMPLAINT WITH NHTSA
NHTSA ODI 11231938
Jul 14, 2019
A/C SOMETIMES REDUCES TO ALMOST NO AIR AND LITTLE COOLING, DEALER SAYS THE A/C CONDENSOR IS FREEZING INTO A BLOCK OF ICE DUE TO FAILING SENSOR(S), BUT THE COMPUTER DOES NOT STORE A CODE SO THEY WON'T REPLACE ANY SENSORS UNTIL THE A/C FAILS AND I BRING IT IN WHILE IT IS IN FAILURE MODE!!! REALLY CONVENIENT IN THE NO. CAL. SUMMER OF 100 PLUS DEGREE HEAT!!!! THIS HAS BEEN OCCURRING SINCE 2017 WITH NO REPAIRS MADE!!!
NHTSA ODI 11231663
Jul 14, 2019Transmission & drivetrain
WHEN PUTTING AUTO TRANS. FROM PARK TO DRIVE, TRANS. DID NOT ENGAGE, PUT IT IN REV. WITH SAME RESULTS, HAD TO PUT BACK IN PARK THEN BACK TO DRIVE FOR TRANS. TO ENGAGE. THIS HAS OCCURRED ABOUT 4 SEPARATE TIMES.
NHTSA ODI 11231661
Jul 14, 2019Transmission & drivetrainEngine
THE CAR SHUDDERED AND JERKED WHEN STOPPED AND ON ACCELERATION FROM A STOP. A METAL GRINDING CAN BE HEARD FROM THE ENGINE WHILE DRIVING DURING THIS JERKING FROM ACCELERATION. THE CAR WOULD LOSE POWER WHILE DRIVING. ONE TIME, THE CAR STALLED, RESULTING IN LOSE OF POWER, WHILE I WAS TURNING LEFT THROUGH AN INTERSECTION. I HAVE BROUGHT THE CAR INTO THE DEALERSHIP FOR REPAIR MANY TIMES WITH NO RESOLUTION OF THESE SYMPTOMS.
NHTSA ODI 11231693
Jul 13, 2019Transmission & drivetrain
I WAS DRIVING 70 MILES AN HOUR ON THE EXPRESSWAY. THE CAR WITHOUT WARNING STOPPED ACCELERATING AND REDUCED TO 40 MPH IN SECONDS AS IF SOMEONE SLAMMED ON THE BRAKES. THE CAR WOULD NOT ACCELERATE. ADDITIONALLY, THIS SAME CAR HAS THE AIR CONDITIONING THAT WENT OUT. I AM TOLD ITS THE AIR COMPRESSOR WHICH IS EXPENSIVE. THE REAR CAMERA IS BROKEN AS WELL FOR NO OBVIOUS REASON. THAT WENT OUT IN THE FIRST YEAR. I TOOK IT IN AND WAS TOLD THE CAUSE WAS UNKNOWN. THIS CAR IS NOT SAFE.
NHTSA ODI 11231517
Jul 13, 2019Fuel system
I DROVE TO THE MARKET TO GET SOME FOOD AND WHEN I CAME BACK THE CAR WOULD NOT TURN ON WE TRIED JUMP STARTING AND IT SEEMED LIKE IT WANTED TO START BUT IT DIDN'T.
NHTSA ODI 11231592
Jul 13, 2019SuspensionTransmission & drivetrainWheels
TAKATA RECALL I JUST BOUGHT THIS CAR IN 03-08-19 I NOTICE THE CAR WHEELS, TRANSMISSION SHAKES ITS LIKE IT DIDN'T WANT TO GO WHEN YOU HIT THE GAS. I THOUGHT MAYBE ITS OUT OF LINIMENT BUT SOMETHING IS NOT RIGHT. IN MOTION IN CITY AND HIGHWAY, TURNING. I HAVE NOT TAKEN TO DEALER SHIP I SAW THAT THEY ARE SOME RECALL ON THIS CAR. IF SO WHAT NEXT DO I?
NHTSA ODI 11231623
Jul 12, 2019Body & structure
OUR DAUGHTER'S TRUNK ON HER 2015 FORD FOCUS HATCHBACK WILL NOT OPEN, THERE IS NO EMERGENCY RELEASE IN THE TRUNK SPACE TO RELEASE THE TRUNK THAT IS REQUIRED BY A 2001 LAW. TOOK THE CAR TO AN AUTO BODY SHOP AND THEY WERE CONFUSED AND TOLD US THEY COULD TRY TO OPEN IT, BUT COULD NOT GIVE US A GUARANTEE. FORD DEALERSHIP TELLS US THERE SHOULD BE AN EMERGENCY RELEASE, THAT WE NEED TO BRING THE CAR IN. WE CAN CLEARLY SEE IN THE BACK OF THE CAR THAT NO SUCH GLOW IN THE DARK PIECE IS THERE. I CALLED FORD CORPORATE AND THEY SAID IT DOESN'T LOOK LIKE OUR VEHICLE HAS THE EMERGENCY RELEASE. I READ THE DESCRIPTION ON THE NTSB WEBSITE ABOUT PASSENGER VEHICLES WITH TRUNKS BEING REQUIRED TO HAVE IT. HOW DO WE PROCEED TO MAKE CERTAIN OUR DAUGHTER'S VEHICLE IS SAFE AND THAT THE TRUNK IS USABLE?
NHTSA ODI 11231349
Jul 12, 2019Transmission & drivetrain
MY 2015 FORD FOCUS HAS HAD IT'S CLUTCH COMPLETELY REPLACED 2 TIMES SO FAR. OVER THE YEARS THE CAR HAS FREQUENTLY JERKED FORWARD WHEN ACCELERATING FROM A BRAKING POSITION, OFTEN TIMES MISSES GEARS WHEN ACCELERATING AND IS ALREADY IN MOTION, AND THE ENTIRE CAR NOTICEABLY SHUDDERS WHILE WAITING AT STOP LIGHTS. THE DEALER TOLD ME FOR YEARS THAT THESE WERE ALL NORMAL CAR OCCURRENCES AND I NEEDED TO ACCELERATE HARDER TO BREAK IN THE CAR. EVENTUALLY, ONE REP RELENTED AND EXPLAINED IT WAS A FAULTY DESIGN WITH NO SOLUTION AND THAT I'D NEED TO COME BACK IN AND HAVE THE CLUTCH REPLACED EVERY 10K MILES. UNFORTUNATELY, IT'S NOW THAT TIME AGAIN AS ALL OF THE SIGNS HAVE MANIFESTED ONCE AGAIN. SADLY, I HAVEN'T EVEN HIT 30K MILES AND A FOURTH CLUTCH IS ALREADY NEEDED.
NHTSA ODI 11231194
Jul 12, 2019Transmission & drivetrain
EXTREME SHAKING WHILE STOPPING AND STARTING TO ACCELERATE, WILL SOMETIMES SUDDENLY START TO MOVE FORWARD AT A STOP WITH BRAKE LIGHTLY APPLIED, THIS IS A KNOWN PROBLEM AND HAS HAD CLUTCHES IN DPS6 TRANSMISSION REPLACED TWICE, WHILE AT OTHER TIMES DEALER INFORMED REPAIRS WERE NOT IN THE PARAMETERS OF REPAIR
NHTSA ODI 11231209
Jul 12, 2019Fuel system
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI 11231358
Jul 12, 2019Transmission & drivetrain
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION WOULD SPUTTER WHEN THE VEHICLE WAS STOPPED AND STARTED. ALSO, THE VEHICLE WOULD STALL BETWEEN SWITCHING GEARS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A NEW CLUTCH NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED WITH A USED PART. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 60,002. *TR
NHTSA ODI 11231414
Jul 12, 2019Transmission & drivetrain
I PURCHASED MY CAR NEW FROM RYAN FORD IN SEALY TX AND IMMEDIATELY STARTED HAVING TRANSMISSION PROBLEMS. I TOOK MY CAR BACK AND THEY ADJUSTED MY CLUTCH. THAT SAME DAY, THE CAR MADE A LOUD NOISE AND FELT LIKE THE BOTTOM WAS COMING OUT AS I WAS DRIVING ON THE TOLL. I TOOK MY CAR BACK AGAIN AND THEY KEPT MY CAR FOR A WEEK. THEY SAID THEY COULD NOT FIND ANYTHING WRONG WITH IT. FAST FORWARD, I CONTACTED FORD AND THEY ASKED ME TO CALL FORD RELATIONS. I TOLD FORD RELATIONS THAT IT WAS JERKING AND HESITATING. SO I TOOK MY CAR TO AUTONATION FORD HERE IN KATY, TX. THEY REPLACED THE BATTERY AND THE CLUTCH. I TOOK MY CAR BACK TO AUTONATION FORD AND EXPLAINED TO THE TRANSMISSION GENTLEMAN THAT MY DAD AND MY BOYFRIEND HAD DRIVEN MY CAR AND SAID THE TRANSMISSION WAS SLIPPING. THE SERVICE MAN DROVE IN THE NEIGHBORHOOD, NOTTINGHAM, AND SAID THERE WAS NOTHING WRONG WITH IT. SO I THEN RECEIVED A RECALL NOTICE AND I CALLED TO SCHEDULE AN APPOINTMENT AND THE LADY WHO SCHEDULES APPOINTMENTS TOLD ME THAT MY CAR WILL ALWAYS HAVE "SHUTTERING" PROBLEMS NOT MATTER HOW MANY ADJUSTMENTS OR HOW MANY TIMES THEY CHANGE MY CLUTCH. SHE SAID FORD HAS EXTENDED THEIR WARRANTY TO I BELIEVE 60K MILES. MY FIRST BRAND NEW CAR WAS A FORD EXPLORER SPORT WHICH I LOVED. I NEVER HAD A PROBLEM. I HAVE PURCHASED 2 FORD EXPLORERS, A F150, A FOCUS (BUT I DID NOT HAVE A TRANSMISSION PROBLEM), AND I LEASED A FLEX. MY CAR HAS UNDER 40K MILES AND I AM VERY FRUSTRATED THAT THE CAR WILL ALWAYS HAVE A PROBLEM. I FINANCED $25K AND I AM READY TO DROP OFF MY CAR AT THE DEALERSHIP WITH THE KEYS! I DO NOT WANT TO PUT ANYMORE MONEY INTO THIS CAR!!!!! I WILL NEVER BUY ANOTHER FORD AGAIN. I FILED A CLAIM WITH FORD BUT THEY SAID THERE WAS NOTHING THEY COULD DO BECAUSE I WAITED TOO LONG. NOBODY EVER TOLD ME THAT WHAT WAS REALLY GOING ON WITH THE CLUTCH. THEY MADE ME FEEL TO BE A STUPID LADY. I WILL SEND FURTHER DOCUMENTATION.
NHTSA ODI 11231462
Jul 12, 2019Transmission & drivetrain
HAVE HAD 5 DIFFERENT OCCASIONS WERE CAR WOULD JURK VIOLENTLY ON TAKE OFF . EACH TIME THE FORD DEALER WOULD JUST RESET TIMING THAT WOULD LAST 3MO THAN I HAVE TO TAKE IT BACK TO DEALER TO HAVE IT FIXED AGAIN HAVE APPT TO GO BACK TO DEALER FOR THE 6TH TIME IN 2YEARS . NEVER GETTING IT FIXED FOR GOOD .. THEY TOLD ME FORD WILL NOT REPLACE MY TRANSMISSION. ALL THEY CAN DO IT RECALIBRATE IT ... I AM NOW TAKING IT BACK EVERY 6MO TO GET FIXED . WERE IT LAST FOR MAYBE 2 TO 3 3MO. ON TAKE OFF IT JURKS SO VIOLENT AND STAULS OUT . I HAVE ALL PAPERS WORK FOR EVERY TIME I'VE HAD TO TAKE IT IN BECOUSE OF THE VIOLENT TAKE OFF . DEALER TOLD ME THE FORD FOCUS WAS DEFECTIVE WHEN MADE N SHOULD HAVE NEVER BEEN SOLD . IM AFRAID TO DRIVE IT ANY MORE . IT HAPPENED ON CITY STREETS N ANY TIME I HAVE TO TAKE OFF SO THAT IS ALL THE TIME. .. PLEASE HELP
NHTSA ODI 11231505
Jul 11, 2019Fuel system
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI 11230956
Jul 11, 2019Transmission & drivetrain
CAR HAS DELAYED QUICK ACCELERATION AND JERKING WHEN GOING FROM A STOP. WILL JERK IN ACCELERATION WHILE DRIVING AS WELL. OCCASIONALLY JERKING HAPPENS WHEN PULLING OUT FROM A PARKING LOT OR TURNING DOWN A STREET WHEN ON COMING TRAFFIC IS COMING THIS MAKES ME WORRIED BECAUSE IT COULD CAUSE A POTENTIAL ACCIDENT IF MY CAR DOES NOT GO WHEN I WANT IT TO GO AND THEN GOES WHEN IT SHOULDN'T GO. I HAVE TO LEAVE A LOT OF TIME SPACE WHEN ACCELERATING IN CERTAIN CONDITIONS. IT'S BEEN HAPPENING FOR 3 YEARS BUT HAS GOTTEN MORE AGGRESSIVE AND HASN'T CHANGED.
NHTSA ODI 11230975
Jul 11, 2019Transmission & drivetrainEngineFuel system
MY TRANSMISSION DOES NOT SHIFT PROPERLY ANS EVERYONE THAT I KNOW THAT HAS THIS SAME TYPE OF VEHICLE IS HAVING THE SAME PROBLEM. WHEN YOU TAKE OFF THE TRANS DOESNT SHIFT RIGHT.
NHTSA ODI 11231062
Jul 11, 2019Transmission & drivetrainEngine
CAR SPUTTERS, HESITATES, MAKES CLINKING NOISES WHEN ACCELERATING. ENTIRE FRONT END INCLUDING STEERING WHEEL SHAKES AND VEHICLE HESTITATES WHEN GIVEN GAS. WHEN STOPPED CAR RANDOMLY IDLES WITHOUT USING GAS PEDAL, EVEN COMPLETELY LOSES POWER AS IF OUT OF GAS REQUIRING CAR TO BE RESTARTED. ENGINE ALSO SHIFTS GEARS LATE IN RPM SEQUENCE. I HAVE ALREADY PAID FOR OUT OF POCKET THE ISSUE RELATED TO THE GAS CYCLINDER WHICH IS THE OPEN RECALL AND THESE PROBLEMS CONTINUE TO PERSIST. PROBLEM HAS PERSISNTED EVERY DAY SINCE DATE SELECTED WHIHC IS WHEN I PURCHASED VEHICLE.
NHTSA ODI 11231074
Jul 9, 2019Transmission & drivetrain
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE THE CONTACT'S SPOUSE WAS DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STARTED TO SHUDDER. THE VEHICLE WAS TAKEN TO TIM DAHLE FORD (LOCATED AT 2534 N 200 E, SPANISH FORK, UT 84660, (801) 798-3553) WHERE IT WAS DIAGNOSED THAT THE CLUTCH IN THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V169000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
NHTSA ODI 11230507
Jul 8, 2019Visibility & wipers
WHEN I TURN ON THE WINDSHIELD WIPERS, THE WIPER BLADES SOMETIME STOP, WITH THE BLADES IN A VERTICAL POSITION OR ANOTHER ANGLE ON THE WINDSHIELD. THEY MAY REMAIN IN THAT POSITION FOR A MINUTE OR MORE. THIS HAS HAPPENED MANY TIMES WHILE DRIVING ON CITY STREETS AND ON HIGHWAYS. TO GET THE WIPERS WORKING AGAIN, I USUALLY HAVE TO TURN THE WIPER CONTROL OFF AND THEN BACK ON. DURING THIS TIME, RAIN IS ACCUMULATING ON THE WINDSHIELD, REDUCING VISIBILITY. THIS IS VERY UNSAFE. I REPORTED THE WIPER PROBLEM TO THE DEALER, BOB THOMAS FORD, 2215 DIXWELL AVENUE, HAMDEN, CONNECTICUT 06514, ON AUGUST 15, 2018, WHEN THE CAR HAD 11,122 MILES ON THE ODOMETER. THE DEALER DID NOT FIX THE PROBLEM. RECEIPT FROM THE DEALERSHIP INSPECTION STATED: "REFER TO SSM 45753." REPAIR TECHNICIAN SAID HE COULD DO NOTHING ABOUT THE PROBLEM. SINCE THAT TIME, THE WINDSHIELD WIPERS HAVE CONTINUED TO STOP, UNPREDICTABLY, IN A VERTICAL OR OTHER POSITION ON THE WINDSHIELD.
NHTSA ODI 11230076
Jul 8, 2019Steering
AT AROUND 70,000 MILES I COULD HEAR A SCRATCHING/RUBBING SOUND WHEN I TURNED, AROUND 70,500 I COULD HEAR IT OUTSIDE OF THE VEHICLE. 71,000 MILES THE STEERING RACK AND PINION FAILED WHILE DRIVING. I WAS IN A CORNER AND COULD HAVE DIED.
NHTSA ODI 11230203
Jul 7, 2019Steering
TAKATA RECALL MY CAR HAS HAD MULTIPLE SUDDEN LOSS OF POWER STEERING AND A MESSAGE ON THE CLUSTER CLAIMING A ECLECTICALLY STEERING ASSIST MALFUNCTION WHILE I AM DRIVING AT ANY SPEEDS. IT IS EXTREMELY DANGEROUS AND NOW THE POWER STEERING IS COMPLETELY OUT. MY CARS SUSPENSION IS 100 FACTORY OEM PARTS. WITH NO MODIFICATIONS.
NHTSA ODI 11229938
Jul 7, 2019Steering
WHILE DRIVING ON THE HIGHWAY AT 50 MPH THROUGH A CURVE THE POWER STEERING STOPPED WORKING AND ALMOST CAUSED ME TO HIT THE CENTER DIVIDER. THIS IS MY DAUGHTER'S CAR AND IF SHE WAS DRIVING THE CAR SHE WOULD HAVE WRECKED. I'M A PRETTY STRONG GUY AND IT TOOK ALL OF MY STRENGTH TO TURN THE WHEEL. A POWER STEERING ASSIST WARNING CAME UP ON THE DASH. I'M TAKING THE CAR IN TO HAVE IT LOOKED AT, BUT THERE SHOULD BE A RECALL ON THIS DUE TO THIS BEING A HUGE SAFETY RISK.
NHTSA ODI 11229962
Jul 7, 2019EngineFuel system
TAKATA RECALL MY CARS TRANSMISSION LIGHT IS ON AND A MESSAGE CAME UP SAYING TRANSMISSION AT FAULT. ALSO WHEN I WOULD STOP COMPLETELY AT A STOP SIGN OR RED LIGHT THE CAR WOULD SHUDDER AND MAKE A WEIRD NOISE. I'VE BEEN HAVE TROUBLE TURNING IT ON, I WOULD HAVE TO JUMP START IT EVERY NOW AND THEN.
NHTSA ODI 11229964
Jul 6, 2019Transmission & drivetrainEngineFuel system
18S32 MANUFACTURER RECALL & 18V735 NHTSA RECALL. THIS RECALL WAS FIRST POSTED APPROXIMATELY 8.5 MONTHS AGO AND I STILL HAVE NOT HEARD ANYTHING ABOUT BRINGING IT IN FOR REPAIR. THIS IS A HUGE SAFETY CONCERN AND I HAVE A CHILD I TRANSPORT IN IT DAILY. I WANT AND NEED THIS RECALL RESOLVED ASAP AS I WILL SOON BE TRANSPORTING ANOTHER YOUNG CHILD. I CAN FEEL IT ACTING FUNNY AS IF SOMETHING ISN'T MOVING PROPERLY OR IT IS STALLING LIKE IT ISN'T GETTING FUEL WHEN I AM MOVING WHETHER IT'S SLOW FAST, SHORT DISTANCE OR LONG DISTANCE AND HAS BEEN HAPPENING MORE AND MORE CONSISTENTLY FOR THE LAST MONTH OR TWO
NHTSA ODI 11229746