What 1,751 owners told NHTSA about the 2015 Ford Explorer Gas

We have a onefit. Our seat cover will not cover part of the head rest and he is able to pick and scratch at the Styrofoam. Even caught him trying to eat it. This has happened on several occasions. We have had to stop using the seat.

NHTSA ODI 11739984

My Ford Explorer has less than 97,000 miles on it and im experiencing popping noises and slight play in steering. upon inspecting the tie-rod I found that the rack and pinion had play in it. the vehicle hasn't been wrecked so there's no reason I should be losing my steering rack under 100k miles.

NHTSA ODI 11739961

The contact owns a 2015 Ford Explorer. The contact received the recall notification letter for NHTSA Campaign Number: 24V031000 (Structure) and NHTSA Campaign Number: 25V695000 (Back Over Prevention). The rear camera was blank and backwards. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 100,000.

NHTSA ODI 11739207

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number 25V695000 (Back Over Prevention);however, the part to do the recall repair was not yet available. The local dealer was/was not contacted but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the rearview camera image displayed a blank image. The approximate failure mileage was 146,110.

NHTSA ODI 11738556

The contact owns a 2015 Ford Explorer. The contact received notice of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention). The contact stated that while driving in the rain on several occasions, he observed water leaking from the left and top of the middle of the windshield. The contact stated that overtime water had leaked and puddling around the sunroof molder and rusted and shorted the sunroof motor. The contact stated that the sunroof did not work due to the shorted motor. The vehicle was taken to a dealer where the contact was informed about the two active recalls and that the rear view camera was inverted and it was diagnosed that the exterior a pillar clip attachments and sunroof and shade motor needed the replaced. The vehicle was not repaired due to the dealer not honoring the sunroof repairs. The manufacturer was not notified of the failure. The failure mileage was approximately 117,000.

NHTSA ODI 11738028

The contact owns a 2015 Ford Explorer. The contact stated while reversing, the rear view camera displayed a blank screen. In addition, the contact stated while driving at an undisclosed speed, the driver's side Exterior A-Pillar Applique Trim detached. The contact stated that two weeks later, the passenger's side Exterior A-Pillar Applique Trim fractured. The contact applied tape to hold the trim in place. The vehicle was taken to the dealer. The vehicle was inspected, however the contact was informed that the parts were unavailable. The vehicle was not repaired. The contact received recall notifications, NHTSA Campaign Number: 24V031000 (Structure) and NHTSA Campaign Number: 25V695000 (Back Over Prevention) however the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was 130,000.

NHTSA ODI 11737687

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a blank image or was inoperable while reversing. The dealer was contacted and confirmed that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

NHTSA ODI 11734565

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to reverse, the rearview camera became inoperable. The rearview camera image failed to function properly, and intermittently, there was no image. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 105,000.

NHTSA ODI 11734296

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera displayed a blurry or inverted image, or the camera was inoperable. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 85,000.

NHTSA ODI 11733584

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function properly, and the rearview camera image was blank. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 116,000.

NHTSA ODI 11733673

my B pillars started coming off on the highway going 60 mph. driver side was hanging by electrical piece for the keypad for door opening. my son looked and passenger side coming off as well. had to pull over and duct tape it on. already had A pillars replaced which left side was coming off, had to duct tape. for some reason their is a recall for this on 2016 and up but not 2015.

NHTSA ODI 11733184

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the exterior A-pillar trims had detached. The vehicle was taken to the dealer, where tape was applied to the trims as a temporary fix. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. No further information was available. The failure mileage was approximately 80,000.

NHTSA ODI 11732325

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to reverse, the rearview camera became inoperable. The rearview camera intermittently operated and turned on and off. Occasionally, the screen was blank. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or replaced. The dealer confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 132,000.

NHTSA ODI 11732361

I've tried for over 3 years get this fix it's the A-pillar trem. Gone to auto nation in corpus christi tx 4 times now. They keep saying they have been trying to get the item. But it on back order still 3 years on back order. Mine came off 4 years ago and almost hit another car. I need this fixed. It looks like the windshield is going to come off. And the B-pillar seal are now missing so there's now seal around my windshield.

NHTSA ODI 11732192

My vehicle has been shaking and clunking for years now, and my dealership has denied me service for two years on account of them not being able to recieve parts

NHTSA ODI 11731418

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recalls repairs were not yet available. An unknown dealer was contacted, and the contact was informed that the parts were not yet available for the recall repairs. Additionally, the contact stated that the parts had been unavailable for more than a year. The manufacturer was contacted and confirmed that the parts were not yet available. The contact had not experienced a failure.

NHTSA ODI 11730335

My backup camera stoped working out of no where. They have a recall for it that was put out in october and it is now April. That is 6 months ago. I called ford for a update and they refuse to help me. They said they are only servicing mustangs right now. That’s ridiculous.

NHTSA ODI 11729212

The contact owns a 2015 Ford Explorer. The contact stated that the rear-view camera was inoperable. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 92,000.

NHTSA ODI 11729027

Insignias on motor vehicle labeled as "POLICE" facilitates false impersonation of a police officer and/ perception of false pretenses. Seller has actual knowledge and can be punished under color of law upon a purchase agreement.

NHTSA ODI 11728813

Passenger's side A-pillar molding flew off while driving.

NHTSA ODI 11728033

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s side A-pillar trim fractured. The contact stated that the A-Pillar trim was loosely swinging across the windshield. In addition, the contact stated that because of the failure and the unrepaired recall, the exterior air and moisture came into the interior of the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts for the recall repair were unavailable. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 40,000.

NHTSA ODI 11727021

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

NHTSA ODI 11727034

The contact owns a 2015 Ford Explorer. The contact stated that while driving 75 MPH, one of the windshield exterior A-pillar trims detached and was flapping against the driver's side window before separating from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure), and the dealer was contacted for the recall repair. The dealer sent a mobile technician to the residence, and the vehicle was inspected. The technician informed the contact that the windshield exterior A-pillar trims were missing. Additionally, the dealer informed the contact that the part to do the recall repair was not yet available, and the vehicle was not repaired; however, after contacting the NHTSA Hotline for recall information, the contact was informed that the VIN was no longer included in the recall. The contact confirmed that the recall repair had not been completed. The manufacturer was not yet contacted. The failure mileage was approximately 83,000.

NHTSA ODI 11726401

Rear view camera and A-Pillar clips that were promised in the recalls are still not available, increasing the amount of time that it is unsafe to backup my 2015 Ford Explorer. As well as the A-Pillar clip the endangers other drivers if the trim were to come off.

NHTSA ODI 11726447

The specific component or system has not fully failed. However, my vehicle is currently experiencing an intermittent check engine light condition, turning off and on, which was diagnosed at a Retailer producing code P0018 then at the dealership and produced code P0017. The codes relate to the engine control module (ECM) detects that the camshaft on is out of sync with the crankshaft resulting in misaligned engine timing. I have requested that the dealership further review and escalate the diagnosis to determine whether the issue aligns with any known concerns, Technical Service Bulletins, or manufacturer-supported programs. The vehicle and any related components are available for inspection upon request. At this time, the vehicle experiences reduced engine performance, including stalling, and inability to accelerator as needed, which pose a safety risk while driving, particularly in traffic or at highway speeds. The vehicle has been inspected and confirmed by the dealership. I have also contacted the manufacturer, who advised me to work directly with the dealership to have the issue reviewed and potentially escalated. I have since requested that they further evaluate the condition and determine whether it corresponds to any known issues or manufacturer-supported repair programs. At this time, the vehicle has not been inspected by police, insurance representatives, or other third parties. This check engine light and fluctuating RPM directly impacting the vehicles acceleration was the primary indicator of the issue. The manufacturer previously issued two Customer Satisfaction Program notices to address this issue for other model year vehicles. I have attached both notices to this complaint. This demonstrates a manufacturer defect which is a safety hazard for drivers.

NHTSA ODI 11725963