What 164 owners told NHTSA about the 2015 Ford Expedition

There is a loud sound coming from behind the glove box when the heater is going. This issue was recalled in 2023 but it has returned.

NHTSA ODI 11713704

The contact owns a 2015 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera failed to activate while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle, especially during hot weather. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that on a separate occasion, the contact stated that while the vehicle was stopped at a traffic light or stop sign, the running boards moved independently. Occasionally, while exiting the vehicle, the running boards opened halfway. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 124,000.

NHTSA ODI 11697469

Purchased 12/2023 2015 Ford Expedition April of 2024 we began to have issues with the Sync System and Climate Control. We took it back to the original dealer and a second Ford dealer and neither was able to diagnose the issue. As they could not get it to duplicate while there. However it has happened numerous times since. The symptoms seem to have no rhyme or reason as to when they will happen, but they do follow the same pattern each time. The Sync screen will turn itself off completely and randomly. Screen goes Black System shuts down as if the power button was pushed. When you do push the power button to turn the system back on the temperature display in the left hand corner will no longer be displayed. This is the indication the system is still not working properly. The Air Conditioner will then turn itself off. Then the blower will switch to defrost and high heat, all in its own. You cannot adjust the setting or turn the heat off. It continues to blow on high heat in defrost mode until it decides to switch back to AC. This could last 2 seconds could be 20 minutes It will also read the gas gauge wrong, registering 20 miles left of gas even if you just filled up. This has all happened in the summer months causing extreme heat in the vehicle even with all the windows down. We replaced the Blower motor resistor and its wiring harness. Checked the blower at the same time, it is running smoothly. We also replaced the relay #3 responsible for climate control. We attempted the replace the intake manifold temperature sensor, but have been sent the wrong sensor twice, and it does not fit correctly. Now we have a fan running so loudly it sounds like out engine is idling high when it is not. We also now have no heat at all in the vehicle. When I checked the recalls the dates for the 2023 (22S56) are within the recall years but our vin says it's not. Manufactured 9/2014 Recall is for 1/2014-6/2017 No heat in the winter and extreme uncontrollable heat in the summer

NHTSA ODI 11695581

My 2015 Ford Expedition needs to added to the recall 22S56. I just paid $1,200 to have that part fixed cause it burnt up. Replaced the front blower motor assembly. My husband burnt his hand on the wire exposed under the dash then the mechanic said the blower motor has burnt up the components around it. The fan, motor, control, and wire assembly all was burnt up. Ford needs to be made to include my vehicle in their recall as that vehicle year, model, plant made in and date made all match.

NHTSA ODI 11688842

Rear backup camera works periodically, there is a recall on the 2015 Expedition for this problem, but I’m being told my vehicle (VIN) is not included. The repair cost is over $1000. Why ins’t my Expedition included in the recall - I’m having the exact problem as documented in the recall. How many others are being affected by this problem but being excluded in the recall. Please investigate, this problem seems to be larger then the current recall.

NHTSA ODI 11684689

Current recall reference# 22S56 front blower motor on some 2015–2017 Expedition SUVs and have issued a recall for affected vehicles. The front blower motor in certain vehicles may experience overheating and risk of interior fire. So my vehicle has gone thru 2 fixes for recall. But the issue caused by the blower motor was the actual risk of fire were the Wiring Harness. Which were burnt and original from the first repair that were already defaulted. So brand new motor and modular install but no new wiring harness that are already burnt. They just went ahead and plugged them back in with notice or even a heads up that you are still in danger of potential fire

NHTSA ODI 11683372

The backup camera intermittently won't turn on when shifting into reverse and instead says to contact the dealer for service.

NHTSA ODI 11625674

The contact owns a 2015 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System). The contact stated while driving 65 MPH, with the A/C activated, the vents stopped blowing air. The contact unplugged the pig tail off the resistor under the passenger’s side dashboard. The contact stated that the pig tail was red hot and burned. The vehicle was taken to a dealer where it was diagnosed that the motor blower needed to be replaced; however, the failure persisted. The failure mileage was 244,000.

NHTSA ODI 11620632

The contact owns a 2015 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System). The contact stated that the A/C had stopped working as intended. There was no warning light illuminated. The contact stated that the A/C seat and throttle body plugs were replaced previously due to overheating. The vehicle was taken to a local dealer where it was diagnosed that the wiring harness pigtails needed to be replaced but were not covered under the recall associated with the VIN. The contact was informed by the local dealer that the wiring harness pigtail needed to be replaced prior to the recall repair or the failure listed in the recall could occur. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 175,000.

NHTSA ODI 11608451

My ac blower went out, and we took it to a shop. The "pigtail" that connects looks to have been melted. I see there is a recall for this for other 2015 expedition, but 0 recalls for my Vin. NOT sure if I can reach out to ford for this since it's not included in the recall.

NHTSA ODI 11602989

There was an open recall on our 2015 Ford Expedition for Blower Motor overheating. After fix a week later we took back in as the issue of no fan was still present and told no longer an open recall as it was marked complete, and would need to pay to have resistor and wiring harness for the blower motor replaced.

NHTSA ODI 11578713

Ticket 11535782. Cella Ford repairs for recall has made issue worse. Climate center blower fan will not turn off at all and blows cold 90% of the time. No way at all to defrost/defog windshield or stop air from blowing. Just waiting now for the fire to happen with this vehicle

NHTSA ODI 11575705

The contact owns a 2015 Ford Expedition. The contact stated that the doors rocker panels were corroded. Additionally, the contact stated that the front blower motor was intermittently inoperable. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System). The vehicle was taken to the dealer, where the recall repair was performed; however, the failure persisted due to the blower motor resistor connection failure at the wiring harness plug. The dealer was notified of the failure and informed the contact that he would be charged a repair fee because the additional repair was not included in the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 124,000. The VIN was unavailable.

NHTSA ODI 11558528

Smelled smoke, then a small amount of dark smoke was noted to be coming from A/C vents I pulled over & turned off car The smoke stopped. I exited the car & called my husband. I opened the car hood to inspect. There was nothing suspicious. No source of the smell or smoke was identified. I re-entered the car, turned on the engine, and lots of dark smoke exuded from of A/C Vents & the engine. I turned off the engine, left the car & moved away. I called 911. A passer by went into the Post office, returned with a fire extinguisher & sprayed the engine. This seemed to temporize things for a very short time. while on the phone with 911 the car fire started and rather quickly the car became nearly totally engulfed in flames. Then the Police arrived first, followed by the Fire engine. Essentially, "everything that could burn did" (except the gas tank). Known recall (manufacturer #22S56, NHTSA #22V648

NHTSA ODI 11556566

Blower motor assembly system problems. Have had multiple times replaced/fixed. Issue is ongoing and per dealer is no longer covered my recall. Blower motor does not work. Burnt control box. And per dealer not covered by previous recall

NHTSA ODI 11553802

The contact owns a 2015 Ford Expedition. The contact stated that while the vehicle was started, the A/C system was inoperable. The contact stated that he observed wires hanging down that were melted. The vehicle was taken to a dealer where it was diagnosed that the blower motor speed control connector needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 138,000.

NHTSA ODI 11552846

The contact owns a 2015 Ford Expedition. The contact stated that while operating the vehicle, the air conditioning blower unit would intermittently shutoff. The vehicle was taken to the local dealer who serviced the vehicle under NHTSA Campaign Number: 22V648000 (Visibility, Electrical System). The contact was informed that while servicing the vehicle it was discovered that the air conditioner blower motor unit had failed, and blower motor electrical resistor and connector had melted and needed to also be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 130,000.

NHTSA ODI 11539824

My vehicle falls under recall 22V648. For has contacted me about doing the repair. I have replaced the blower motor speed controller twice in the last few months and it is bad again due to the recalled blower motor. How can this part not also get replaced as part of the recall?? The recalled part is burning up the wires going to the speed controller/resistor and melting the connection at the resistor.

NHTSA ODI 11539905

The contact owns a 2015 Ford Expedition. The contact stated that the steering wheel control buttons were inoperable. There was no warning light illuminated. The vehicle was taken to the dealer, where the control buttons were replaced; however, the failure persisted. The dealer diagnosed that the steering wheel wiring had failed, and that the steering wheel needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 72,000.

NHTSA ODI 11538877

HAD TO FIGHT TO GET CELLA FORD TO COMPLY WITH RECALL ON FRONT BLOWER FAN. FIRST HAD TO FIGHT TO GET APPOINTMENT AND THEM NOT CANCEL DUE TO PARTS NOT AVAILABLE WHEN COULD HAVE FIXED WITH AFTERMARKET PART. WHEN PART IS REPLACED, BAD HUM AND DASH/STEERING WHEEL VIBRATING AND UNIT IS SURGING. CELLA ADMITS TO FAULTY REPLACEMENT PART AND REPLACES AGAIN TO HAVE THE SAME THING CONTINUE TO HAPPEN AND STATE THAT THE SURGING IS NOT THEIR FAULT. SO, RECALL NOT COMPLETE, SAFETY HAZARD STILL ALIVE IN THIS VEHICLE DUE TO NO AIR CONDITIONING SYSTEM WORKING AND UNABLE TO DEFOG WINDSHIELD. THIS DEALERSHIP SHOULD REALLY BE LOOKED INTO ABOUT THIS RECALL.

NHTSA ODI 11535782

I left my recalled vehicle recall 22S56 for repair at Yadkin Valley Motor Co. on 7/27/23, I told them my A/C blower was not working, I had smelled smoke and had noticed the wiring was melted on the blower resistor connection. When I retrieved my vehicle on 7/28/23 I tried the A/C and it did not activate. The service tech. told me he inspected the blower motor connection only. I was not able to leave it there, I called Ford Customer service Case No. [XXX] on 7/28/23 I informed them of my problem and asked for an appointment with a more reputable Ford service dealer near me. While on the phone with Ford and service with Randy Marion Ford West Jefferson NC. I was informed that only the blower motor that was replaced by Yadkin valley motor co. was the only part covered by the recall even though the blower motor was the cause of the resistor electrical overload. I had to replace the blower resistor part myself 7/28/23, My A/C system is working now but I was informed by Randy Marion Ford that the blower that was installed is a temporary fix until the blowers that have been redesigned are distributed. “INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

NHTSA ODI 11535136

AC stopped and vehicle smelled of burning and smoke. Contacted dealer to have recall 22S56 completed and advised the dealer that the blower motor resister and harness appeared to be melted. Dealer stated they were only responsible for replacing the blower motor and not the damaged components due to the faulty blower motor. This repair was completed June 30, 2023. Today 7/19/2023 the AC has again intermittently stopped working and the vehicle has a much stronger smoke odor and burning smell than before. I contacted Ford who states they will follow up with me in 2 days. This is not acceptable as there is an imminent danger of fire within the vehicle. The resistor and harness are visibly burnt and melted.

NHTSA ODI 11533339

The contact owns a 2015 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet made aware of the issue. The contact had experienced the failure and the blower motor was replaced with a used part, but the failure had reoccurred. The failure mileage was 70,000. Parts distribution disconnect.

NHTSA ODI 11525072

The contact owns a 2015 Ford Expedition. The contact stated that the fan switch failed to operate as designed. The contact stated that upon research, he became aware that the VIN was included in NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the parts to do the recall repair were not yet available. The dealer was contacted and confirmed that the parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage 105,000. Parts distribution disconnect.

NHTSA ODI 11523705

The contact owns a 2015 Ford Expedition. The contact stated while attempting to activate the A/C or heater, the blower fan failed to operate as designed. The contact stated that the defogger/defroster was inoperable. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the two connectors underneath the steering that were attached to the blower motor fan had melted. The dealer informed the contact that the failure was related to NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) for which the VIN was included. The recall repair was completed; however, the mechanic determined that the repair had not fixed the vehicle and that the connectors needed to be replaced. The wire connectors were not replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000.

NHTSA ODI 11522609