Jul 27, 2023Transmission & drivetrainSpeed controlCrash
The contact owns a 2015 Ford C-Max. The contact stated that upon shifting to park, the vehicle accelerated forward unintendedly. The vehicle ran over the curb and crashed into the handicap sign. The fuel tank detached during the crash. There were no warning lights illuminated. The fire department was on the scene. A police report was filed. There was no reported fire, air bag deployment, or injury. There were no warning lights illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was approximately 45,000.
NHTSA ODI 11534766
Sep 29, 2020Transmission & drivetrainElectrical systemCrash
TL* THE CONTACT OWNS A 2015 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING IN NON-ECO MODE, THE VEHICLE FAILED TO MAINTAIN HIGHWAY SPEEDS AND DECELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER ORIGIN LOCATED AT 6400 N 51ST AVE, GLENDALE, AZ 85301, AND WAS DIAGNOSED WITH A DEFECTIVE TRANSMISSION. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 55,000. *BF*JB
NHTSA ODI 11361725
Aug 15, 2016Transmission & drivetrainCrash
REVERSE GEAR SETTING ACTUALLY PUT THE CAR IN DRIVE AFTER STARTING THE PARKED CAR ND ATTEMPTING TO BACK OUT OFPARKING SPACE. I TRIED TURNING OFF ENGINE, AND THE SAME THING OCCURRED, THE CAR CONTINUED TO CREEP FORWARD UNTIL THE CAR MADE CONTACT WITH THE PARKING SPACE SIGN. THIS IS NOT A SMALL ISSUE AS 1) IT PROBABLY OCCURRED PREVIOUSLY WITH THE SAME MODEL IN THE SAME FLEET AND LEASER CHARGED ME UPWARD OF FIVE HUNDRED DOLLARS TO FIX VOSMETIC DAMAGE CAUSED WHILE PARALLEL PARKING AND 2) THUS COULD CAUSE BODILY INJURY HAD THE PARKING SPACE NOT BEEN BLOCKED IN FRONT. THESE CARS ARE PART OF A MEMBERSHIP BASED RENTAL FLEET, AND SHOULD BE HIGHLY MAINTAINED. AFTER CONTACTING THE EMERGENCY NUMBER OF THE FLEET LEASER, I WAS A FEW MINUTES LATER ABLE TO REENTER AND START THE CAR, AND THE REVERSE GEAR OPERATED PROPERLY. THE LEASER HAS PREVIOUSLY RAISED MY INSURANCE RATE BASED ON SMALL AMOUNTS OF DAMAGE TO A FLEET VEHICLE INCURRED WHILE PARKING. MY GUESS IS THAT THEY KNOW OF TE PROBLEM AND HAVE CHOSEN TO BLAME THE DRIVERS RATHER THAN THE MANUFACTURERS OR MAINTENANCE ENGINEERS.
NHTSA ODI 10895980