What 548 owners told NHTSA about the 2015 Dodge Journey

1.) Air bags failed to deploy going 35mph during a car accident. Yes, this is available for inspection. 2.) Given the lack of air bag deployment, all of the passengers are suffering from injuries that would have been less severe. 3.) The vehicle is in a safe location until I am able to find direction for assessment of the air bags. 4.) This vehicle has not been inspected yet except photos. This has been reported to the police. 5.) No warnings. The air bags did not deploy during a car accident.

NHTSA ODI 11710139

The airbag and seatbelt restraint systems are non-functional. The airbag warning light and seatbelt warning light are illuminated. The vehicle was sold to me by a licensed dealership, and after purchase I discovered evidence of prior crash damage that was not disclosed. Due to the disabled airbag and seatbelt systems, occupants would not be properly restrained or protected in the event of a collision, creating a serious risk of injury or death. The vehicle was purchased used, and I was not involved in the prior crash nor told about it. The exact details of the prior crash are unknown. The vehicle is available for inspection upon request. The issue has not yet been inspected by the manufacturer, police, or insurance representatives.

NHTSA ODI 11705291

On Jun 26, 2025 I was driving down a residential street when I heard a loud bang - it sounded like something hit my car. I stopped, got out and looked all over the outside of my car but found nothing wrong. As I re-entered the drivers side of the car, I saw the passenger side headrest...it had exploded!!! I immediately called my brother who is an auto mechanic and he told me that the headrest is part of the airbag system. I did not know this. He said that some vehicles were recalled because of the headrests exploding for no reason. Although my car is a Dodge, it is not one currently under recall. I am afraid to drive the car for fear the drivers side headrest will also explode while I am driving, causing injury to me or my children in the backseat. The car is now parked until it can be repaired...and the cost is in excess of $1000 to replace both headrests!!!

NHTSA ODI 11670292

I am driving a 2015 Dodge Journey. Randomly, the airbag light came on, followed by loss of all electronics on the steering wheel. The horn will not work, nor any of the switches on the steering wheel. I did find that this is a common issue with Dodge Vehicles under recall 18V332000 AND 17V432000. I was told at the dealership that my specific dodge journey did not group into that recall however is experiencing those same issues. I am unsure if the airbag will even deploy in this state, coupled with the failure of the horn, this vehicle is not safe to drive.

NHTSA ODI 11630621

Air bag light comes on and stays on sometimes for days. Air bag light may come on going down a gravel road with a lot of ruts and if I make a sharp left or right turn it will come on.

NHTSA ODI 11613438

Hi I owned JOURNEY 2015 since 2 years all of sudden I noticed some fluids red colour under the HOOD leaking drastically so I parked the vehicle at my Driveway I came to know from my neighbours that they have a recall on there JOURNEY 2014 v4

NHTSA ODI 11584398

Airbag light comes on and won't go off. There’s not a reason to or it to be on such as impact.

NHTSA ODI 11582526

Driver side headrest has deployed, and there was no warning or notification prior to this happening. I should not have to pay hundreds of dollars on a replacement if clips or what may it be to hold device together are faulty. 1st vehicle with this problem, and now my 2nd Jeep Compass has this issue as well. No accidents, just deployed.

NHTSA ODI 11573514

My Airbag light continuously stays lit. Concerned about malfunction.

NHTSA ODI 11543622

Airbag warning light goes on and off at times, sometime remains on for a minute or two and other times goes off immediately. This happens when the turn signal is turned on or when I run over a bump in the road. I had the codes run on it and it shows up as the steering wheel clockspring. This started doing this during summer of 2022 and stopped until recently.

NHTSA ODI 11539863

While I was driving drivers side headrest deployed striking me forcefully in the back of the head

NHTSA ODI 11537046

The contact's wife owns a 2015 Dodge Journey. The contact stated that the air bag warning light was illuminated. An unknown dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 17V432000 (Air Bags). The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.

NHTSA ODI 11519820

Driver headrest exploded while driving on expressway.

NHTSA ODI 11467225

Drivers headrest airbag deployed while driving injuring my head and neck.

NHTSA ODI 11449055

The contact owned a 2015 Dodge Journey. The contact stated that while her daughter was driving at 25 MPH, the vehicle wheels inadvertently locked. The contact daughter depressed the brake and the vehicle slid in the neighbor's yard and crashed into a tree. There were no warning lights illuminated. The air bags failed to deploy. The contact's daughter sustained whiplash, upper chest pain, upper back pain and neck pain. The contact transported her daughter to the hospital, where it was diagnosed that she had sustained soft tissue injuries and muscle strain. A police report was filed. The vehicle was towed to a tow lot, where it was totaled. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was 130,000. The contact did not have the VIN.

NHTSA ODI 11444026

DRIVER SEAT HEADREST DEPLOYED. THANK GOD I WAS NOT IN CAR WHEN IT HAPPENED. I NOTICED MY HEAD WAS UNCOMFORTABLE DRIVING WHEN I LOOKED I SEE IT WIDE OPEN!! I WAS NOT IN A CAR ACCIDENT OR ANYTHING AT ALL. I JUST GOT THIS VEHICLE JULY 2020! THIS IS OBVIOUSLY A DEFECT AND A DANGEROUS SAFETY HAZARD!! THANK GOD MY KIDS AND I WERE NOT IN VEHICLE. I NEED THE DEALERSHIP TO FIX THEIR DEFECTIVE VEHICLE IMMEDIATELY!!!

NHTSA ODI 11422379

DRIVERS SIDE HEAD REST WENT OFF WHILE CAR WAS PARKED AND NOT IN MOTION. THE PASSENGER WENT OFF WHILE DRIVING ON FLAT SMOOTH ROAD ABOUT 9 MONTHS EARLIER

NHTSA ODI 11414010

COMPLETE POWER LOSS WHILE DRIVING THE WHOLE TRANSMISSION HAD TO BE REPLACED. SINCE THAT EVENT WE HAD HAVE CONSTANT PROBLEMS WITH MISFIRES AND FUEL INJECTORS. AIRBAG LIGHT KEEPS COMING ON. ELECTRICAL PROBLEMS.

NHTSA ODI 11413826

I WAS DRIVING DOWN THE ROAD AND ALL OF A SUDDEN I FELT SOMETHING HIT ME IN THE BACK OF MY NECK. MY HEADREST HAD EXPLODED!

NHTSA ODI 11373011

I WAS DRIVING 35MPH DOWN A STREET, NOT A ROUGH ROAD AT ALL, NOT BRAKING, WHEN I HEARD A LOUD BANG. AFTER I PULLED OVER AND INSPECTED THE VEHICLE, I SAW THAT THE FRONT PASSENGER HEADREST HAD EXPLODED OPEN. NO ONE WAS SAT IN THE PASSENGER SEAT AT THE TIME.

NHTSA ODI 11365573

AFTER BEING HIT DEAD ON TO THE BACK DRIVER SIDE TIRE MY VEHICLE SWUNG AROUND AND HIT A POLE ON THE BACK PASSENGER SIDE DOOR THEN BOUNCED BACK BEFORE COMING TO A REST. THE AIRBAGS IN THE FRONT AND BACK DID NOT DEPLOY DESPITE HEAVY IMPACT ON BOTH SIDES OF THE VEHICLE. ENOUGH TO TOTAL THE VEHICLE AND CAUSE THE WHEEL AREA TO COLLAPSE. I CAN PROVIDE ADDITIONAL DETAILED PHOTOS OF BOTH SIDES OF THE VEHICLE IF NEEDED. THE OTHER VEHICLE WAS GOING FAST BUT I'M UNSURE OF THEIR SPEED AS I WAS CROSSING THE ROAD.*DT*JB

NHTSA ODI 11354749

THE PASSENGER FRONT SEAT HEADREST AIRBAG DEPLOYED WITHOUT ANY MOVEMENT, ACCIDENTS OR FORCE.

NHTSA ODI 11352427

RIGHT FRONT HEADREST EXPLODED WHILE IN PARK CAR WAS NOT HIT OR MOVING

NHTSA ODI 11352384

I WAS PARKED IN MY DRIVEWAY WITH THE CAR ON AND I WAS TALKING THE MY KIDS IN THE BACK SEAT TURNED AROUND TO LOOK AT THEM WHEN I TURNED AROUND I HEAR A LOUD POP LIKE SOMEONE HAD HIT THE HEADREST BUT NOBODY HAD. LOOKED AT THE HEADREST AND IT HAD DEPLOYED WITHOUT WARNING. THE AIRBAG LIGHT CAME ON AND SHORTLY AFTER THE INCIDENT. THANKFULLY I WAS NOT DRIVING OTHERWISE IT WOULD HAVE HIT ME IN THE BACK OF MY HEAD.

NHTSA ODI 11341472

FRONT PASSENGER SIDE HEADREST AIRBAG DEPLOYED RANDOMLY WHILE THE CAR WAS PARKED AND NO ONE WAS IN IT.

NHTSA ODI 11340130