What 251 owners told NHTSA about the 2015 Chevrolet Cruze Limited

HAVE HAD TO CHANGE OUT THE THERMOSTAT THREE (3) TIMES IN ONE YEAR (MARCH 2018 TO MARCH 2019).

NHTSA ODI 11190156

TRIED TWICE, CAR DID NOT START. NO LIGHTS JUST DEAD. TRIED ONCE MORE STARTED, ALL LOOKED OK. DROVE 1/4 MILE ENGINE DIED WITH A CLUNK AND JERK, SERVICE POWER STEERING WARNING CAME ON, THEN SERVICE TRACTION CONTROL WARNING CAME ON. STEERED OFF ROAD (POWER STEERING WAS WORKING) PUT VEHICLE IN PARK, TRIED TO START SEVERAL TIMES. INTERIOR LIGHT CAME ON BUT WOULD NOT START. AFTER SEVERAL MINUTES TRIED AGAIN, STARTED AND CHECK ENGINE LIGHT WAS LIT. DROVE TO HOME AND WHILE IN REVERSE TO PARK, ENGINE DIED AGAIN.

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TAKATA RECALL. THE PROBLEM IS OUR WATER PUMP. THE CAR ONLY HAS 63,000 MILES ON IT. WE HAD IT FIXED BY A MECHANIC BUT CAN STILL SMELL ANTIFREEZE THE SAME SMELL WHEN THE WATER PUMP WENT OUT AND CHECK ENGINE LIGHT CAME BACK ON. HOPEFULLY YOU PEOPLE CAN FIGURE THIS OUT OR IF THERE ARE MORE COMPLAINTS ABOUT THIS PROBLEM BECAUSE IT COST US A LOT OF MONEY AND HAD TO CANCEL APPOINTMENTS BECAUSE OF IT. THE CAR WAS BEING DRIVEN BY MY WIFE ON THE HIGHWAY WHEN SHE NOTICED SHE DIDN'T HAVE ANY HEAT PULLED INTO A DRIVEWAY AND SAW LOTS OF FLUID AROUND THE ENGINE WITH A STRONG SMELL OF ANTIFREEZE.

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WHILE DRIVING I NOTICED MY VEHICLE WASN'T GIVING OUT MUCH HEAT, I WAS FREEZING AND I EVEN LET MY CAR HEAT UP BEFORE LEAVING. SOON A WARNING LIGHT CAME ON SAYING "AC OFF DUE TO HIGH ENGINE TEMP" IT WAS THEN I LOOKED AND NOTICED MY TEMPERATURE GAGE AND REALIZED MY CAR WAS OVERHEATING. I GOT IT HOME SHUT IT OFF AND THE FAN WAS STILL GOING. SO I STARTED MY CAR AGAIN, LOOKED AT THE GAGES TO SEE THAT EVERYTHING WAS NORMAL. I PROCEEDED TO TURN MY CAR BACK OFF AND THIS TIME THE FANS TURNED OFF. DOING SOME RESEARCH AND FOUND THAT THERE ARE MANY CASES IN WHICH THIS IS HAPPENING WITH OTHER 2015 MODELS AND ALSO WITHIN 2014 BACK TO 2012. HOPING THIS IS AN ISSUE CHEVY CAN MAKE RIGHT.

NHTSA ODI 11156743

11/14/17 ' PM CHECK ENGINE LIGHT (CEL) 11/15/17 ' HONDA DEALER REFERRED TO CHEVROLET DEALER DUE TO 'PROPRIETARY CODE' 11/16/17 ' 60191 MILES - CHEVROLET DEALER PERFORMED SUBLET REPAIRS - INTAKE MANIFOLD REPLACEMENT 7/10/18 - 74,958 ' AM STARTED ROUGH; SERVICE STABILITRACK, TRACTION CONTROL, & CEL MECHANIC PULLED CODE P0300; CYLINDER #3 MISFIRE REPLACED SPARKS PLUGS - CLEANED FUEL INJECTORS PICKED UP CAR IN PM; ROUGH START - NO INDICATOR LIGHTS 7/11 - 75,029 ' PM CEL WHILE CLIMBING HILL MECHANIC PULLED CODE P0299; ENGINE UNDER BOOST & 'MULTIPLE MISFIRES' MECHANIC SUSPECTED WATER IN FUEL, ADDED LUCAS OIL FUEL TREATMENT 7/12 ' AM STARTED ROUGH; STABILITRACK, TRACTION CONTROL, & FLASH CEL 7/16 - 75,086 - DEALER PULLED CODES P0300, U0121, U0100 RECOMMENDED SPARK PLUG REPLACEMENT BUT REPLACED COIL PACK 7/17 ' AM - CEL WHILE CLIMBING HILL DEALER PULLED CODE P0299; ENGINE UNDER BOOST REPLACED TURBO CHARGER, GASKET, SEALS, OIL FEED LINE, CORRECTED COOLANT LEVEL, CLEARED CODES - PERFORMED ROAD TEST 7/18 ' PM PICK-UP - STARTED ROUGH; SERVICE STABILITRACK, TRACTION CONTROL, & CEL 7/19 ' DEALER REPLACED SPARK PLUGS WITH OEM RECOMMENDED BRAND/TYPE - KEPT CAR OVERNIGHT FOR POSSIBLE 'COLD START' ISSUE 7/20 ' CAR READY FOR PICK UP 7/24 ' AM CEL WHILE CLIMBING HILL 7/25 ' AM CEL ON START ' WENT TO DEALER DEALER FOUND CEL NOT ON WHEN LOGGING MILEAGE DEALER KEPT CAR OVERNIGHT TO REPRODUCE PROBLEM 7/26 ' PM PICKED UP CAR 8/16 - STARTED ROUGH IN AM; STABILITRACK, TRACTION CONTROL, & FLASHING CEL CALLED DEALER; ASKED TO BRING CAR IN FOR CODES TO BE PULLED DEALER PULLED CODE P0300; HISTORY OF 186 MISFIRES, AND 'ECM COMMUNICATION TEMPORARILY LOST' 8/30 ' 77094 ' PICKED UP CAR; FAILED TO REPRODUCE ISSUE 9/11 ' 77736 ' HONDA DEALER ADVISED OF OIL LEAK DURING OIL CHANGE 9/14 ' 77960 ' CHEVROLET DEALER REPLACED LEAKING 'OIL RETURN LINE COMING FROM BOTTOM OF TURBO'

NHTSA ODI 11129698

CAR JERKS AND SHAKES DUE TO ENGINE MALFUNCTION. ENGINE HAS A MANAFUCTERS CRACK AND IT SHAKES WHILE STATIONARY AND MOVING

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TAKATA RECALL. I HAVE A CONCERN THAT CHEVY CRUZE MIGHT HAVE AN ISSUE WITH THE TURBO OF THE VEHICLE. MY CAR IS 3 YEARS OLD AND HAS NOW EXPERIENCED A TURBO ISSUE. I PERSONALLY KNOW OF 2 OTHER VEHICLE OWNERS WITHIN MY AREA THAT IS CURRENTLY GOING THROUGH THE SAME ISSUE.

NHTSA ODI 11119636

WATER PUMP FAILURE. THE RECALL ON THE CRUZE IS FOR THE YEARS PRIOR AND STILL AN ISSUE FOR THE 2015 MODEL.

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WHEN DRIVING MY 2015 CHEVY CRUZE DOWN THE HIGHWAY I NOTICED THAT THE TEMPERATURE OF THE CAR WAS GOING UP PAST THE NORMAL POINT AND THAT THE HEATER WAS NO LONGER WORKING. ABOUT 5 MINUTES LATER THE DISPLAY SAID "A/C TURNED OFF DUE TO EXCESSIVE ENGINE HEAT" AND THEN THE CAR PROCEEDED TO GO INTO "LIMP" MODE WHERE IT COULD NO LONGER BE DRIVEN AND TOLD ME TO PULL OVER AND ALLOW IT TO IDLE. AFTER A MINUTE OR TWO WITH THE ENGINE TEMPERATURE NOT GOING DOWN, I TURNED OFF THE CAR AND HAD IT TOWED TO A GM CERTIFIED MECHANIC WHO REPORTED THAT THE WATER PUMP HAD GONE OUT AND THAT THE CAR HAD BEEN LEAKING COOLANT.

NHTSA ODI 11109755

APPRX. 29000 MILES. PROB. 1: HEATER STOPPED WORKIING, PROB. 2: VENT BLOWER MOTOR MAKING LOUD TINKING NOISE. PROB 3: FEEL PULSATING INTERMITTENTLY WHILE DRIVING, GOT REALLY BAD AND SERVICE STABILITRAK DISPLAY APPEARED. GOT TO DESTINATION, CAR PARKED COUPLE HOURS. UPON STARTING CAR AND PUTTING IN DRIVE WITH LIGHT ACCELERATION IT WOULDN'T MOVE, ACCELERATE MORE WOULD JUMP FORWARD THEN LOCK UP. NEXT DAY HAD CAR TOWED TO DEALER. PICKED CAR UP 7 DAYS LATER, IT DRIVES BUT NOW MAKES CHIRPING NOISE WHEN SHIFTING WITH BREAK COMPLETELY DEPRESSED, BREAK LINE CHIRPING AS WELL. WILL BRING BACK TO DEALER. ALL REPAIRS COVERED BY WARRANTY. 1 MONTH WARRANTY LEFT.

NHTSA ODI 11093801

WHILE DRIVING AT APPROXIMATELY 40 MPH, I NOTICED ENGINE COOLANT LEAKAGE HAD OCCURRED. ALL THE COOLANT HAD BEEN EVACUATED FROM THE RESERVOIR ONTO THE PAVEMENT. VEHICLE HAD TO BE TOWED TO THE MECHANIC SHOP AND EVALUATED. MECHANIC TOLD ME THAT THE WATER PUMP HAD LEAKED ALL THE COOLANT AND HAD TO BE REPLACED ALONG WITH THE THERMOSTAT. ACCORDING TO SERVICE BULLETIN 14371A, ONLY MODEL YEAR 2011-2014 ARE AFFECTED. I BELIEVE THAT MODEL YEAR 2015 SHOULD BE ADDED.

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MY CAR HAS A "KNOCKING" SOUND, I'VE BEEN TOLD IT'S MY "LIFTERS" AND THAT MY CAR IS TOO NEW TO SOUND LIKE THIS ALREADY! I AM THE FIRST OWNER AND I HAVE TAKEN MY CAR TO THE DEALERSHIP SINCE DAY ONE FOR OIL CHANGES OR ANY OTHER ISSUES

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TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING AT 30 MPH, THE VEHICLE MADE A LOUD NOISE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO MIDAS, BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND UNABLE TO PROVIDE ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 106,000.

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I WAS EXPERIENCING TROUBLE WITH ACCELERATING AND I PULLED OVER AND THE ENGINE BURST INTO FLAME AND TOTALED MY CAR. CALLED 911 AND THE FIRE DEPARTMENT PUT INT OUT.

NHTSA ODI 11035242

OUR 2015 CHEVROLET CRUZE STARTED IDLING AT HIGH RPMS, HAD TROUBLE SHIFTING AND THE CHECK ENGINE LIGHT CAME ON. WE TOOK IT IN AND WAS TOLD COULDN'T FIND THE PROBLEM SO THEY RESET THE CODE. IT STARTED AGAIN AFTER ABOUT TWO WEEKS SO WE TOOK IT TO AN INDEPENDENT MECHANIC SHOP. THEY SAID IT WAS THE PCV VALVE AND THAT THEY HAVE SEEN A LOT OF CRUZE' WITH THIS PROBLEM.

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TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE PULLING INTO THE DRIVEWAY, STRONG FUMES EMITTED INSIDE THE VEHICLE AND WITHIN THE AIR VENTS. THE CONTACT TURNED OFF THE AIR CONDITIONER AND THE ENGINE OVERHEATING WARNING INDICATOR ILLUMINATED, AND SMOKE ENTERED THE VEHICLE. THE CONTACT WAS ABLE TO TURN OFF THE VEHICLE AND SHE AND A CHILD PASSENGER EXITED THE VEHICLE. THE DEALER (GORDON CHEVROLET, 6301 E ROOSEVELT BLVD, PHILADELPHIA, PA 19149, (215) 537-2377) WAS NOTIFIED OF THE FAILURE AND ASKED THE CONTACT TO HAVE ROADSIDE ASSISTANCE TOW THE VEHICLE TO THEM FOR DIAGNOSTIC TESINT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,148.

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TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE ATTEMPTING TO ACCELERATE THE VEHICLE, IT BEGAN TO SPUTTER AND HESITATE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 27,250.

NHTSA ODI 10980496

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

NHTSA ODI 10958932

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING 15 MPH, SMOKE APPEARED FROM THE ENGINE. IN ADDITION, THE VEHICLE LEAKED OIL ONTO THE GROUND. THE VEHICLE WAS DIAGNOSED AS NEEDING THE ENGINE OIL FILTER COVER SEAL AND CAP SEAL REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,650.

NHTSA ODI 10928271

I PURCHASED THIS 2015 CRUZ WITH 18,000 MILES ON THE VEHICLE FROM LEE JOHNSON CHEVROLET IN KIRKLAND, WA. IT HAS BEEN BACK TO THE MECHANIC 3 SEPARATE TIMES WITH A COMPLAINT THAT THIS VEHICLE EXCELERATES SPORADICALLY AND WITHOUT NOTICE. THERE IS NO FAULT CODES THAT COME UP. THE MECHANICS DRIVE IT BUT THIS DOES'NT HAPPEN TO HIM, THEREFORE THEY STATE THAT THIS IS NOT A PROBLEM. I FEEL TOTALLY UNSAFE WHEN THIS HAPPENS AND I'M AFRAID TO DRIVE THIS CAR. ( I DRIVE WITH ONE HAND ON THE GEARSHIFT IN CASE THIS HAPPENS SO I CAN PUT IT IN NEUTRAL IMMEDIATELY. I WANT THIS COMPLAINT TO GO ON RECORD THAT I HAVE FILED THIS CLAIM AS WELL AS WORKED WITH THE MECHANICS ON 3 DIFFERENT OCCASIONS AND FEEL AS IF I HAVE NO RECOURSE FOR WHAT I CONSIDER A SERIOUS PROBLEM

NHTSA ODI 10924964

SINCE OWNING MY NEW 2015 CRUZE I HAVE HAD SEVERAL CONCERNS WHICH HAVE NOT BEEN ADDRESSED OF FIXED BY THE TECHNICIANS THE LIST IS: WHILE TRAVELING DOWN THE ROAD MY RADIO SYSTEM HAS BLACKED OUT; SHUT OFF AND RESTARTED ITSELF; IT HAPPENS EVERY OTHER TIME I AM IN THE CAR, SOMETIME IT HAPPENS SEVERAL TIME ON A LONG DRIVE. I HAVE ALSO EXPERIENCE DRIFTING OF THE CAR WHEN TRAVELING DOWN THE HIGHWAY; WHEN I CORRECT THE DRIFT THE STEERING WHEEL IS STIFF AND CAUSES AN OVER CORRECTION PULLING ME THE OTHER DIRECTION. THE BIGGEST CONCERN I HAVE EXPERIENCE LATELY IS THE LOUD HIGH PITCHED NOISE COMING FROM UNDER THE HOOD; THIS OCCURS AFTER I HAVE PARKED THE CAR AND REMOVED THE KEY; ONE TIME I COULD HEAR THE COOLANT LINES GURGLING. VERY SCARY NOT KNOWING WHAT IS GOING ON UNDER THERE.

NHTSA ODI 10864569

CRUZE HAS COOLANT ODOR OUTSIDE CAR AND HAS LOSS OF COOLANT AT EVERY OIL CHANGE. DEALER DOES NOT WRITE THIS DOWN ON SERVICE RECORDS. THIS IS SIMILAR PROBLEM AS 2012 CRUZE ECO I HAD TO TRADE IN BECAUSE GM/DEALER COULD NOT FIX THE PROBLEM OF ANTIFREEZE LOSS. UNDER SOME CONDITIONS COOLANT TEMPERATURE GETS UP TO 236 DEG F BEFORE RADIATOR FAN COMES ON AND THIS GETS WORSE IN WINTER. THIS HIGH TEMPERATURE SEEMS TO ALIGN WITH PROBLEM BUT THE ANALOG GAUGE STOPS AT ABOUT 3/8 AND WILL NOT GO FURTHER EVEN WHEN DIGITAL TEMPERATURE REGISTERS 190DEG F OR 240 DEG F. ( THEY SAID GAUGE IS DESIGNED THIS WAY) GM AND DEALER SAY SYSTEM IS WORKING AS DESIGNED BUT HAVEN'T EXPLAINED FAN OPERATION OR WHY TEMPERATURE GETS TO 236 DEG F WHEN NORMAL TEMPERATURE IS 221 DEG F. THEY CANNOT EXPLAIN ODOR OR LOSS OF COOLANT. THIS COULD BE PROBLEM IN ANY CHEVY CRUZE ECO AND IF DRIVER DOES NOT WATCH COOLANT LEVEL THE CAR COULD OVERHEAT.

NHTSA ODI 10819541

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 3 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED ON TWO OTHER OCCASIONS. ALSO, ON ANOTHER OCCASION, THE BRAKE PEDAL FAILED TO STOP THE VEHICLE. THE CONTACT PLACED THE VEHICLE INTO REVERSE AND THE BRAKE PEDAL RESPONDED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 190.

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