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What 44 owners told NHTSA about the 2015 Buick Lacrosse Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (44)Crash / fire / injury (5)Steering (12)Electrical system (9)Airbags (7)Brakes (5)Fuel system (3)Lights (3)Seat belts (2)Speed control (2)Transmission & drivetrain (2)Electronic Stability Control (esc) (1)

4 of 44 complaints match · Airbags · crash/fire/injury only · clear filters

Sep 29, 2022AirbagsCrash1 injury

The contact owns a 2015 Buick Lacrosse. The contact stated while driving at 55 MPH, another vehicle spun uncontrollably and crashed into the driver's side door of the vehicle and the door caved in. The contact hit the left side of her head against the front driver's side window. The air bags failed to deploy. The fire department assisted the contact out of the vehicle by cutting the driver-side door. The contact was transported to the hospital with the assistance of emergency units. The contact sustained soreness on the left side of her body, from the neck down to the legs. The contact also sustained bruises on the left side. A police report was filed. The vehicle was towed to a tow yard. The contact associated the failure NHTSA Campaign Number: 17V437000 (Air Bags, Seat Belts); however, the VIN was not included. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.

NHTSA ODI 11487099

Apr 17, 2018AirbagsCrash2 injuries

TL* THE CONTACT OWNED A 2015 BUICK LACROSSE. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. BOTH DRIVERS SUSTAINED MAJOR INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 15,000. *TT

NHTSA ODI 11088636

Nov 14, 2016AirbagsCrash

TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 35-40 MPH, A DEER STRUCK THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE DRIVER'S SIDE STEERING WHEEL AIR BAG DEPLOYED, BUT DID NOT FULLY INFLATE. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED AND THE INSURANCE COMPANY WAS NOTIFIED. THE VEHICLE WAS TOWED TO A TOW LOT WHERE AND WAS AWAITING INSPECTION FROM THE INSURANCE COMPANY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V651000 (AIR BAGS, SEAT BELTS). THE CONTACT HAD A REPAIR APPOINTMENT AT A LOCAL DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 25,000.

NHTSA ODI 10925777

Oct 6, 2015AirbagsSpeed controlCrash

TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. WHILE ATTEMPTING TO PARK, THE VEHICLE INDEPENDENTLY SURGED FORWARD, WENT OVER A RAILROAD CROSS TIE, AND CRASHED INTO A TREE. A POLICE REPORT WAS NOT FILED. THE AIR BAGS DID NOT DEPLOY. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. UPDATED 01/21/16*LJ *JS

NHTSA ODI 10780211

Working with the data? Download all 44 complaints as CSV · fetched from NHTSA July 24, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2015 Buick Lacrosse Hybrid verdict →