What 149 owners told NHTSA about the 2015 BMW X5 Xdrive35i

Rod bearing failure causing engine to be damaged. The car has 79k miles, fully maintained at a BMW dealership. My wife and toddler were driving on the highway when the car shut off with no warning. We towed the car to the same BMW dealer where we’ve had the car serviced since 34,673 miles.. The dealer documented metal flakes in the oil filter. The dealer confirmed a rod bearing spun causing a catastrophic failure to the engine requiring replacement. Initial quote exceeding price of car at $74k. BMW Corporate contacted me and offered a discount on a new engjne. I declined the offer because the repair work was $32,843. This rod bearing issue is a known problem among 2015-2018 BMW X5M owners. This problem in fact existed on a previous generation engine which is referred to as the S65 motor. BMW has released a bulletin to this group of owners guaranteeing replacement based on the amount of miles on a customers engine. In some cases, a free engine was provided by BMW at no cost to the customer. The car only had 79k miles and without BMW NA involved the dealer wanted $74,332 to replace and repair vehicle. The BMW supervisor on this case is Lindsay and she can be reached at (800) 831-1117 ext. 115. She disregarded this was a safety matter and thought other owners shouldn’t be compensated or warned about this complete loss of power while driving this particular model (2015-2018 BMW X5M). This is an unacceptable outcome for a car with a MSRP is over $100,000. I’ve talked to half a dozen other 2015-2018 BMW X5M owners who also had total engine failure due to this same rod bearing issue. All of the cases the engine exceeded the cost or current market value of car.

NHTSA ODI 11510237

I have a recall notice for an EGR cooler in my 2015 BMW x5 diesel. At first there was no part available, for at least a year. Now a part has been available since September 2022. I sold the vehicle to my son in Roanoke, VA in September 2022. His dealer claims he can't get the part. This is a SAFETY issue. My original dealer in California had the part, but is telling my son he no longer has a part and in order to get a part from the warehouse, my son's Roanoke dealer HAS to be part of the Penske auto system. The Roanoke, VA dealer was sold around September 2022 and has been totally inept, can't get the part, made some other repair which was incorrect and now my son is driving a safety defective vehicle. This may not be the proper place to make a report, however the recall notice says to make a report, gives a website and says I can get information at the website, but not true. Additionally, the printed phone number does not work.

NHTSA ODI 11509026

The contact owns a 2015 BMW X5. The contact stated while driving 70 MPH, there was an erroneous message indicating the wrong fluid and that the vehicle had 200 miles before service was needed. The vehicle was taken to the dealer and the contact was informed that the SCR system needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not covered because the failure was not under recall. The failure mileage was 111,043.

NHTSA ODI 11507029

While driving at 65 mph a faint whirring noise could be heard. Then without warning a loud bang was heard and felt under driver’s seat. Transmission showed neutral and abs, parking brake, and drive train warnings showed on dash. I was able to coast to right shoulder and stop. Looking under vehicle, I could see front driveshaft hanging down and oil leaking out of transfer case.

NHTSA ODI 11505500

I purchased the vehicle in Feb 2022. I received a call from my dealer about the recall last week, they said they would perform the repair on 01/26/23. I picked the vehicle up the next day without them having performed the repair because the VIN still shows "remedy not available". The dealer did not even assess the safety issue when the car was brought in. I do not know if the car is safe to drive. Neither the dealer nor BMW have set expectations for when the recall is to be performed. What do I do next?

NHTSA ODI 11504637

The contact owns a 2015 BMW X5. The contact received notification of the NHTSA Campaign Number: 21V907000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the recall notice and confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and the contact was informed that the parts were not available. The contact had not experienced a failure. Parts distributions disconnect.

NHTSA ODI 11504386

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that several unknown local dealers were contacted and confirmed that parts were not yet available. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact used an ODB scanner and retrieved EGR cooler failure codes. The manufacturer was contacted and was unable to confirm when parts would be available. The approximate failure mileage was 100,000. VIN tool confirms parts not available.

NHTSA ODI 11502818

The contact owns a 2015 BMW X5. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated. An independent mechanic went to the residence to diagnose the vehicle. The contact stated that several unknown fault codes were retrieved. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would be available. The approximate failure mileage was 86,000. VIN tool confirms parts not available.

NHTSA ODI 11502361

My car has an active SAFETY recall, that was issued in 11/2021. Today is 01/18/2023 and BMW still shows the remedy is unavailable. Safety recalls should not be allowed to be ignored by the manufacturer. It's been over one year since issued & they still can not give any estimated time frame, when they might have a remedy available. This is a safety issue & BMW is a MAJOR manufacturer, a luxury manufacturer. Yet they do not care about their customers after purchase & they aren't standing behind their product. My car is having issues related to this recall & their solution is to charge expensive repairs, all the while ignoring the recall. This is unacceptable. The reasonable time frame to remedy this has passed. Again, how is this legal to ignore a SAFETY recall?????

NHTSA ODI 11502494

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

NHTSA ODI 11502105

I have a BMW X5 and I received a recall notice, recall campaign 21V-907 (possibility of fire due to Exhaust gas recirculation cooler issue) 13 months ago. December 2021. BMW is telling me that they do not have the parts to fix this--13 months. THis is ridiculous. This is a FIRE hazard. What can be done? also your hotline does not work when dialed--- the NHTSA Vehicle Safety Hotline at: 1-888-327-4236

NHTSA ODI 11502008

The vehicle lost power and would barely accelerate while I was driving on the Capital beltway in the DC Area. When I took it to the mechanic, we found out that several of the fuel injectors were bad. I researched this issue and found that these vehicles are prone to having this problem and the NHTSA has several service bulletins to address this issue (e.g. SI B01 03 15 ). However, it looks like this specific vehicle is not covered by the extended warranty even though the part numbers on the 2012 covered vehicles are exactly the same! BWM should be held responsible for this

NHTSA ODI 11502052

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11501327

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated with an abnormal knocking sound coming from the engine. The vehicle was taken to the dealer where the failure was linked to the recall; however, the contact was informed that parts for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 121,000. VIN tool confirms parts not available.

NHTSA ODI 11500467

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11493940

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11490668

Multiple fuel injector malfunction codes have been displayed by the vehicle repeatedly over the course of the last 10k miles. These malfunctions are causing the Malfunction Indicator Light to illuminate and remain on. This issue is documented to affect multiple vehicles with the same engine/injectors. BMW has provided an extended warranty for some vehicles with this engine/injector combination. However not all vehicles with this engine/injectors are covered by the warranty extension. This issue has cause noticeably lower fuel milage as well as random violent jerking while leaving from a stop, accelerating, and traveling at speed. A multiple injector failure while in motion has a potential to create a safety issue for the occupants of the affected vehicle and those of surrounding vehicles if the vehicle suddenly looses power or drive at highway speed.

NHTSA ODI 11488285

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11484170

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel). The contact had suffered a failure when the vehicle overheated. The contact drove the vehicle to a dealer who diagnosed that the EGR cooler needed to be replaced; however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect.

NHTSA ODI 11483575

The contact owns a 2015 BMW X5. The contact received recall notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel). However, the parts to do the recall repair were not yet available. The contact stated that while driving speeds, the vehicle emitted abnormal knocking sounds intermittently. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was made aware of the issue but provided no assistance. The vehicle was not diagnosed or repaired. The failure mileage was approximately 72,000. VIN tool confirms parts not available.

NHTSA ODI 11483145

Coolant continues to leak because of this still unfixed issue. It still makes noises that it shouldn't. Its been EIGHT MONTHS since this recall was issued and still not fixed. It's unacceptable. There is a risk of fire and BMW is dragging it's feet!

NHTSA ODI 11477178

Wipers hit hood, Wiper Fluid pump motor leaks, leaks all the fluid out of tank. Visibility is impaired due to Windshield that can not be cleaned while driving.

NHTSA ODI 11472895

The contact owns a 2015 BMW X5. The contact stated while driving at various speeds and slightly turning the steering wheel, the vehicle would emit abnormal grinding sounds. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was also taken to a local dealer which diagnosed the failure to be strut bearing fault. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number 01V195000 (Service Brakes, Hydraulic) and NHTSA Campaign Number 00V010000 (Steering) and NHTSA Campaign Number 01V196000 (Power Train) however, the VIN was not included. The approximate failure mileage was 66,000.

NHTSA ODI 11465968

The contact owns a 2015 BMW X5. The contact stated that while driving at various speeds, both the coolant and chassis warning messages would appear on the instrument panel. The contact would frequently replenish the coolant due to rapid coolant consumption. The contact then received a notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not available. The dealer had been notified of the issue and the contact was provided an appointment to have the vehicle repaired. Once the contact arrived, the dealer confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 163,000. VIN tool confirms parts not available.

NHTSA ODI 11463622

The contact owns a 2015 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 60-65 MPH, the low coolant pressure warning light illuminated even though the contact had refilled coolant in the vehicle nine months prior. The contact was able to continue driving. The contact's husband later added coolant in the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure but failed to call the contact back. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

NHTSA ODI 11463198