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What 2 owners told NHTSA about the 2014 Toyota Yaris

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (2)Crash / fire / injury (1)Body & structure (1)Electrical system (1)Speed control (1)

1 of 2 complaints match · Body & structure · clear filters

Jul 6, 2015Body & structureCrash

I RENTED THIS VEHICLE AT A MAJOR AIRPORT 2 DAYS BEFORE THE ACCIDENT. IT WAS CLOSE TO 4 PM WHEN I ENTERED THE HOTEL PARKING LOT AT 5 MPH AND SLOWED EVEN MORE WHEN I ENTERED THE PARKING SPACE IN FRONT OF MY HOTEL ROOM. I WAS ALMOST PARKED AND HAD MY FOOT ON THE BRAKE TO MAKE A COMPLETE STOP JUST ABOUT 3 FEET AWAY WHEN ALL OF A SUDDEN THERE WAS A SOUND IN THE ENGINE LIKE THE TURBINE OF AN AIRPLANE AND THE CAR TOOK OFF FAST SPEED. INSTINCTIVELY I STEPPED ON THE BRAKE EVEN DEEPER BUT THE CAR DID NOT RESPOND: IT WENT OVER THE WALK WAY AND ALTHOUGH I TRIED I COULD NOT CONTROL IT. IT STOPPED WHEN IT REACHED THE WALL OF THE ROOM RIGHT NEXT DOOR TO MINE AND BROKE INTO IT. I IMMEDIATELY TURNED IT OFF. THE ENGINE WAS STILL MAKING THE SAME TURBINE SOUND WHEN I TURNED IT OFF. IT WAS AN APPARENT CASE OF SELF ACCELERATION. EVERYTHING HAPPENED SO SUDDENLY AND SO FAST! THERE WAS A MAJOR PROPERTY DAMAGE TO THE BUILDING CAUSED BY THIS MALFUNCTION. FORTUNATELY NO BODILY INJURIES RESULTED FROM THIS ACCIDENT. THE FRONT OF THE CAR WAS TOTALLY DAMAGED. IT WAS PULLED OUT OF THE ROOM WITH POLICE HELP AND LATER TOWED FROM THAT LOCATION. THE TIME OF THE ACCIDENT WAS 3:55 PM, THESE FACTS ARE TRUE AND CORRECT EXACTLY AS THEY HAPPENED AND I HAVE A WITNESS.

NHTSA ODI 10732318

Working with the data? Download all 2 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2014 Toyota Yaris verdict →