Home · 2014 Toyota Sienna · Complaints

What 162 owners told NHTSA about the 2014 Toyota Sienna

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (162)Crash / fire / injury (9)Body & structure (44)Electrical system (16)Airbags (13)Engine (11)Fuel system (11)Speed control (11)Brakes (10)Wheels (9)Steering (8)Suspension (7)

Newest first · 162 complaints · page 2 of 7

May 23, 2022Engine

The Toyota 2GR-FE 3.5L V6 engine have a verry comoon complaint of Blown Head Gasket under 100K miles. i own a 2014 sinenna and currently experiencing same issue at 89K miles. i looked online and found that so many people had the same issue and there was no action from the side of the company, they just waited for the 60K miles/5 year to be over so that they can deny the claim. the funny thing is that my vehicles's previous owner purchased an extended warranty which is still valid till September 2022 and the Company doesn't want to honor it. with this issue in mind i cannot take my vehicle for a long with my family, it puts life of my family at risk.

NHTSA ODI 11465782

Apr 14, 2022EngineFire

AFTER A SHORT 10-MIN DRIVE, PARKED THE VAN IN MY HOUSE'S DRIVEWAY. wHEN I STOPPED, SMOKE STARTED COMING OUT OF THE HOOD. WHICH DEVELOPED INTO FLAMES AND THE FRONT OF THE VAN WAS ENGULFED IN FLAMES. iMMEDIATELY CALLED THE FIRE DEPARTMENT TO PUT THE FIRE OUT. VAN IS TOTALY BURNT. MANAGED TO MOVE TWO OTHER VEHICLES AWAY FROM THE BURNING VAN. ALUMINUM SIDING NEXT TO THE GARAGE SUSTAINED HEAT DAMAGE.

NHTSA ODI 11460735

Mar 2, 2022Airbags

I have a 2014 Toyota Sienna (as indicated by VIN number) and I currently reside in the United Kingdom on US military orders. After getting notice from the NHTSA about the fact that my vehicle had an open recall I contacted my local Toyota dealership here in the UK. I was able to have the affected parts replaced after they were shipped from the US. However, the UK Toyota dealership has been unable to update the NHTSA database due to being outside the US. We have been trying to correct this issue through Toyota and the NHTSA for well over a year but no progress has been made. I have paperwork that shows the recall work was carried out. Please help me figure out how to get this updated. My family has received orders to return to the US but we are unable to ship our vehicle with an open NHTSA recall.

NHTSA ODI 11454872

Aug 27, 2021SteeringTransmission & drivetrain

The contact owns a 2014 Toyota Sienna. The contact stated that while attempting to turn the vehicle to the left or to the right, there was a grinding sensation in the steering column. The contact stated that the vehicle felt as if it was losing traction. There was no warning light illuminated. The contact had not taken the vehicle to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 125,000.

NHTSA ODI 11430733

Apr 9, 2021Body & structure

THE DRIVERS SIDE REAR DOOR DOES NOT OPEN PROPERLY ALL THE TIME, IT JAMS PARTIALLY OPEN. THE CAR IS STATIONARY AND NOT MOVING.

NHTSA ODI 11407223

Mar 31, 2021Tires

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT STATED THAT THE SPARE TIRE CARRIER CABLE WAS RUSTED. THE CONTACT WAS CONCERNED THAT THE TIRE COULD DETACH FROM VEHICLE AND CAUSE AN ACCIDENT. THE VEHICLE WAS TAKEN TO JOSEPH AIRPORT TOYOTA (1180 W NATIONAL RD, VANDALIA, OH 45377, (937)898-8060) WHERE THE VEHICLE WAS INSPECTED AND THE CONTACT WAS INFORMED THAT THE SPARE TIRE CARRIER ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND THE CONTACT WAS REFERRED TO THE DEALER FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 111,423.

NHTSA ODI 11405752

Jan 28, 2021Seat belts

THE DRIVERS SEATBELT ON MY WIFE'S CAR STOPPED FUNCTIONING AND WILL NOT LATCH. NOTHING APPEARS TO BE STUCK IN IT. LOOKING INSIDE THE FEMALE PART, IT LOOKS LIKE IT HAS COME APART. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT. THE DEALER CANNOT EXPLAIN WHY IT BROKE.

NHTSA ODI 11390594

Jan 6, 2021Body & structure

MY SON WAS GETTING INTO THE VAN VIA THE DRIVER SIDE SLIDING DOOR. HIS BACKPACK BUMPED THE SENSOR, AND THE DOOR OPENED AND FROZE HALFWAY OPEN. I DISENGAGED THE AUTOMATIC OPENING, BUT THE DOOR HAD DIFFICULTY CLOSING. I NOTICED THAT THE CABLE TO THE SLIDING DOOR HAD SNAPPED. I WAS EVENTUALLY ABLE TO CLOSE THE DOOR, BUT NOW THE DOOR WILL NOT OPEN AT ALL.

NHTSA ODI 11386865

Dec 10, 2020Transmission & drivetrainCrash

ON OCTOBER 15TH AT APPROXIMATELY 3:30 PM (CT) MY 2014 TOYOTA SIENNA WAS PARKED IN MY DRIVEWAY WITH THE ENGINE ON, UNATTENDED, WHEN IT MOVED FORWARD UP THE SLIGHT INCLINE OF MY DRIVEWAY, STRUCK ANOTHER VEHICLE THAT WAS PARKED IN THE GARAGE AND KEPT MOVING FORWARD UNTIL IT STRUCK THE FRONT WALL OF THE GARAGE. PRIOR TO THE ACCIDENT, I HAD REVERSED THE VAN OUT OF THE GARAGE AND LEFT THE VAN IGNITION ON AND IN PARK AS I EXITED. I KNOW FOR CERTAIN THAT THE VAN WAS IN THE PARK POSITION SINCE THE AUTOMATIC LOCKS LET ME EXIT THE VEHICLE WITHOUT HAVING TO MANUALLY UNLOCK THEM AND THE ALARMS DID NOT SOUND AS I EXITED. THE VAN ALSO DID NOT ROLL FORWARD IR BACKWARD AS I EXITED. I THEN WALKED IN FRONT OF THE VAN TO ENTER MY HOUSE THROUGH THE GARAGE. I WAS IN THE HOUSE FOR LESS THAN 5 MINUTES WHEN I HEARD THE LOUD CRASH OF THE VAN STRIKING THE GARAGE WALL. MY TOYOTA SIENNA WAS MANUFACTURED ON JUNE 6, 2014. AFTER THE ACCIDENT I DISCOVERED THERE IS AN ACTIVE RECALL (RECALL: TRANSMISSION SHIFT CABLE/ROLLAWAY/FMVSS 102) FOR AN ISSUE THAT CAUSES ROLLAWAYS EFFECTING CARS MANUFACTURED BETWEEN JUNE 17, 2014 THROUGH JUNE 24, 2014. I TOOK MY VAN TO TOYOTA EXPECTING MY ISSUE TO BE RELATED TO THIS RECALL. TOYOTA HAD THE BLACK BOX INSPECTED AND THE TRANSMISSION INSPECTED AND DETERMINED THEY WERE NOT LIABLE SINCE THEY WERE NOT ABLE TO REPLICATE THE ISSUE AND DID NOT FIND ANY DEFECTS. WHEN I TOOK MY CAR IN ORIGINALLY THE TECHNICIAN STATED THAT THERE WAS NOT A GOOD WAY TO DETERMINE IF THE SHIFT CABLE WAS DEFECTIVE AND THEY WERE SIMPLY REPLACING THE PART AS PART OF THE RECALL, WHICH MY CAR DID NOT QUALIFY FOR SINCE IT WAS MANUFACTURED 11 DAYS PRIOR. A CAR SHOULD NEVER MOVE ITSELF FROM THE PARK POSITION AND SOMETHING HAS TO BE FAULTY WITH THE CAR IN ORDER FOR IT TO DO SO.

NHTSA ODI 11382904

Jul 6, 2020Speed control

3 TIMES THIS YEAR, WHEN SLOWING TO A STOP WITH MY FOOT ON THE BRAKE, THE CAR SUDDENLY ACCELERATED, REQUIRING ME TO APPLY AS MUCH BRAKE PEDAL PRESSURE AS I COULD, AS WELL AS SHIFTING TO NEUTRAL TO STOP THE CAR. THIS HAS OCCURRED ONCE WHEN COMING UP TO A STOP SIGN, AND TWICE WHILE PULLING INTO A PARKING SPACE. BOTH TIMES WHEN PULLING INTO THE PARKING SPACE, I WAS BARELY ABLE TO STOP IN TIME, ALMOST HITTING A CAR IN THE SPACE IN FRONT OF ME. AFTER THE LAST TIME THIS OCCURRED (7/3/2020), THE CAR WAS TAKEN TO ST. CHARLES TOYOTA ON 7/6, WHERE THEY FOUND NOTHING WRONG WITH THE VEHICLE. THIS STARTED JUST THIS YEAR; THE VEHICLE HAS APPROX. 70,000 MILES ON IT. WE HAVE OWNED THE VEHICLE SINCE NEW - IT DID NOT DO THIS FOR THE FIRST 4.5 YEARS OF SERVICE.

NHTSA ODI 11337754

Jun 24, 2020Latches & locks

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE), HOWEVER THE FAILURE RECURRED. THE CONTACT STATED WHILE STOPPED, THE DRIVER'S SIDE REAR DOORS FAILED TO LOCK SECURELY. ON SEVERAL OCCASIONS THE DOORS WERE UNABLE TO BE UNLOCKED FROM INSIDE OR OUTSIDE OF THE VEHICLE. THE CONTACT STATED THE DOORS WOULD UNLOCK WHILE DEPRESSING THE UNLOCK BUTTON ON THE DASHBOARD. THE VEHICLE WAS TAKEN TO TOYOTA OF SCRANTON LOCATED AT 3400 N MAIN AVE, SCRANTON, PA 18508, WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT AN UNKNOWN PART NEEDED TO BE REPLACE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11330552

Mar 5, 2020Body & structure

ON 12/20/19 IN MY 2014 TOYOTA SIENNA THE SLIDING DOOR NEXT TO MY 3 YEAR OLD OPENED WHILE I WAS DRIVING. I WAS IN THE MIDST OF ACCELERATING AFTER A LIGHT TURNED GREEN WHEN THE CAR STARTED NOTIFYING ME THAT A DOOR WAS AJAR AND THE PASSENGER-SIDE SLIDING DOOR STARTED OPENING. THE DOOR OPENED FULLY AND REMAINED OPEN AS I WAS AT SPEED IN THE MIDDLE OF AN INTERSECTION. NOTE THAT ALL DOORS WERE CLOSED AND LATCHED BEFORE I PUT THE VEHICLE IN DRIVE, AND THIS ONLY OCCURRED AFTER A FEW MILES OF DRIVING. I TOOK THE CAR TO THE DEALERSHIP AND THEY REPLACED THE LATCH ASSEMBLY IN BOTH SLIDING DOORS. THE DEALERSHIP COULDN'T TELL ME WHAT FAILED OR IF THE REPLACED LATCHES WOULD SOLVE THE PROBLEM, SO I CALLED TOYOTA CORP. I LEARNED THAT TOYOTA ALREADY KNEW ABOUT THIS ISSUE. WHEN I ASKED IF THEY COULD ASSURE ME THAT THE SLIDING DOORS WOULDN'T OPEN WHILE DRIVING AGAIN, THEY COULDN'T. THEY TOLD ME THAT THEY COULDN'T CONFIRM THAT THE LATCHES WERE THE PROBLEM, AND WHILE THE REPLACEMENT LATCH HAS A DIFFERENT MODEL NUMBER THAN THE ORIGINAL, THEY DON'T KNOW IF IT IS IN FACT A DIFFERENT PART AND IF SO, HOW. THE ONLY ASSURANCE THAT TOYOTA COULD GIVE ME IS THAT 'OF THE PEOPLE IN YOUR REGION THAT THIS HAS HAPPENED TO, IT HASN'T HAPPENED A SECOND TIME THAT WE KNOW OF'. THE MORE QUESTIONS I ASKED, THE CLEARER IT BECAME THAT THIS COULD HAPPEN AGAIN. PLEASE NOTE THAT THIS ISSUE IS ENTIRELY DIFFERENT FROM THE '16 RECALL THAT INVOLVED SLIDING DOORS OPENING WHILE DRIVING (ALL ASSOCIATED RECALLS HAD BEEN PERFORMED BY TOYOTA DEALERSHIPS PRIOR TO THIS INCIDENT). WE HAD NOT PREVIOUSLY REPORTED THIS TO NHSA AS WE HAD ASSUMED THAT TOYOTA REPORTED THIS INCIDENT AS PART OF OUR CASE WITH THEM.

NHTSA ODI 11316311

Feb 26, 2020Fuel system

OCCASIONALLY WHEN FROM A STOP OR AFTER SLOWING DOWN AND THEN ACCELERATING RAPIDLY, THE CAR DOES NOT DO ANYTHING AND ALMOST GETS REAR ENDED. I HAVE TOLD THE DEALER AND THEY SAID IT IS NO UNUSUAL WITH TOYOTA'S..... DALLAS CORPORATE SAYS SEE DEALER. I JUST QUITE COMPLAINING AFTER A COUPLE YEARS, BUT WAS TOLD TO CHECK WITH YOU. MOST EVERY THING ELSE I LIKE ABOUT TOYOTA...

NHTSA ODI 11311595

Feb 25, 2020Speed controlBrakes

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. WHILE DRIVING 15 MPH THE BRAKE PEDAL WAS APPLIED HOWEVER DEPRESSED TO THE FLOORBOARD, THE VEHICLE ACCELERATED AND SURGE FORWARD WITHOUT WARNING. THE CONTACT SHIFTED INTO NEUTRAL AND TURNED THE IGNITION TO THE OFF POSITION. THE VEHICLE WAS TOWED TO ROMANO TOYOTA 6400 BASILE ROWE, EAST SYRACUSE, NY 13057(315) 445-1070, WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS DESIGNED. THE VEHICLE WAS DIAGNOSED BUT NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,929. *BF*JB

NHTSA ODI 11311383

Feb 18, 2020Airbags

NOTHING HAPPENED TO THE VEHICLE, BUT NORTH HOLLYWOOD TOYOTA REFUSED TO REPLACE THE AIRBAGS ( AFTER WAITING IN THEIR SERVICE DEPARTMENT FOR 5 HOURS) BECAUSE THEY SAID WE 'ALTERED' THE VEHICLE. IT IS A MOBILITY VAN PURCHASED THRU MOBILITYWORKS- WHO ADDED A RAMP FOR A WHEEL CHAIR. THE FRONT BUMPER AND DASH WERE NOT ALTERED.

NHTSA ODI 11309860

Feb 15, 2020Speed control

JUST BEFORE THE VEHICLE COMES TO A FULL STOP, THERE IS UNINTENDED ACCELERATION AND I COULD SEE EVEN THE RPM(SCALE) TO SPIKE TEMPORARILY. THIS HAS BEEN HAPPENING EVERY TIME WHEN OUTSIDE TEMP IS COLD AND VEHICLE IS DRIVEN WITH COLD OR SLIGHTLY ABOVE COLD ENGINE TEMPERATURE. THERE IS A RISK OF HITTING ANOTHER VEHICLE OR MEETING ACCIDENT IF MISJUDGE MY BRAKING BECAUSE OF THIS PROBLEM. HOWEVER IT DOES IT EVEN ON HIGHWAY UNDER NORMAL TEMPERATURE WHILE I'M BRAKING OR SLOWING DOWN.

NHTSA ODI 11309306

Jan 28, 2020Transmission & drivetrainBrakesEngine

AFTER ABOUT 60,000 MILES MY CHECK ENGINE LIGHT ILLUMINATES WITH CODE P0012 EVERY 1,000 MILES AND WHEN I TAKE IT TO TECHNICIAN THEY FIND NOTHING WRONG AFTER RESETTING. THEN AGAIN IT RANDOMLY APPEARS AND HAS BEEN DOING SUCH FOR THE LAST 10,000 MILES. FRUSTRATING. ALSO THE FRONT BRAKES SQUEAL EVERYTIME I TOUCH THE BRAKE PEDAL REGARDLESS OF WHICH PADS I USE OR IF THEY ARE NEW OR USED.

NHTSA ODI 11302625

Jan 14, 2020Speed control

CAR ACCELERATES WHEN TRYING TO STOP/ PRESSING BREAKS

NHTSA ODI 11299172

Dec 23, 2019Electrical systemFuel system

I WAS DRIVING MY MINIVAN GETTING IN THE HIGHWAY WHEN IT JUST STOP RUNNING PERIOD IN THE MIDDLE OF THE ROAD. I COULD HAVE BEEN DEAD BY NOW SPECIALLY IN A HIGHWAY. LUCKILY, I WAS ABLE TO PULL TO THE SIDE VERY QUICK WHEN CAR DIED ON ME. I HAD TO PAY A TOW TRUCK TO TAKE MY VEHICLE HOME NOW TOYOTA DOES NOT WANT TO FIX IT. ALSO, SLIDING DOOR WON'T CLOSE. WHEN PRESSING DOOR BUTTON TO CLOSE, DOOR SLIDES RIGHT BACK. IT DOES NOT MAKE IT ALL THE WAY TO BE ABLE TO LOCK THE DOOR. THIS HAPPENED WHILE PASSENGER WAS GETTING IN THE VEHICLE WAS WE WERE NOT ABLE TO LOCK THE DOOR. I WAS PARKED ON THE STREET. UNFORTUNATELY, I DID NOT TAKE ANY PICTURES.

NHTSA ODI 11290904

Sep 16, 2019Body & structure

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE'S SLIDING DOOR FAILED TO FUNCTION WHEN USING THE POWER BUTTON. THE CONTACT HAD TO MANUALLY OPEN AND CLOSE THE SLIDING DOOR FROM THE EXTERIOR HANDLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

NHTSA ODI 11255564

Jul 10, 2019Visibility & wipers

TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 65 MPH, A LOUD EXPLOSION WAS HEARD. THE CONTACT DISCOVERED THAT THE SUN ROOF EXPLODED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO HOOVER TOYOTA (2686 JOHN HAWKINS PKWY, HOOVER, AL 35244) TO BE REPAIRED. THE CAUSE OF THE FAILURE WAS NOT DISCLOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

NHTSA ODI 11230729

Jun 24, 2019Steering

I TOOK MY TOYOTA SIENNA VAN TO TOYOTA OF PHARR TO HAVE MY PASSENGER AIR BAG REPLACE DUE TO A RECALL. I MADE A SCHEDULE APPOINTMENT ON AND IT WAS COMPLETED, HOWEVER, SERVICE PERSON INFORMED ME THAT I NEEDED TO HAVE MY ' CONTROL ARM ' REPLACED AS WELL. HE STATED IT IT WASN'T UNDER WARRANTY AND NO RECALL ON IT. THE COST TO HAVE IT DONE IS $2,381.07. I ASKED HIM HOW DID THIS HAPPENED. HE STATED IT'S THE DRIVING CONDITION AND MILES. I TOLD HIM MY WIFE IS RETIRED AND HARDLY DRIVES IT AND ONLY DRIVES IT ON PAVE ROAD. ALSO, IT ONLY HAS 70,000 MILES. I TOLD GENTLEMAN THAT THAT WAS TOO MUCH MONEY. I ASKED HIM IF IT'S SAFE TO DRIVE AND SAID YES. DO, I BROUGHT IT HOME. MY WIFE AND I ARE STILL PAYING FOR OUR VEHICLE AND HOW CAN THIS HAPPEN? CAN YOU PLEASE CHECK IF THERE IS A RECALL ON THIS PART? IF NOT, CAN TOYOTA PAY FOR IT OR AT LEAST MOST OF IT ? WE'VE PURCHASED VEHICLES FROM TOYOTA FROM THE PAST FOR MANY MANY YEARS....PLEASE HELP US OUT. THANK YOU.

NHTSA ODI 11222068

Jun 19, 2019

WHILE STATIONARY, THE SLIDING DOOR CABLE SNAPPED WHILE IT WAS AUTOMATICALLY OPENING AND HAS IMPEDED THE SLIDING DOOR TO EVEN OPEN MANUALLY WHICH LEADS TO SAFETY CONCERNS AS THE DOOR WILL NOT OPEN UP AS THE CABLE IMPEDES IN ITS WAY.

NHTSA ODI 11221210

Jun 8, 2019Fuel system

TAKATA RECALL. MY 2014 TOYOTA SIENNA WAS IN MOTION ON THE HIGHWAY GOING A STEADY 75 MPH. AND THE TRAC OFF LIGHT WENT ON AND WE TRIED TURNING IT OFF LIKE WE USUALLY DO WHENEVER WE TURN IT ON ON ACCIDENT. AND AFTER A MILE DOWN THE HIGHWAY IT STARTED FUMING INTENSELY SO WE STOPPED AT A GAS STATION.

NHTSA ODI 11218634

May 20, 2019

WITH THE CAR IN PARK AND ATTEMPTING TO OPEN THE DRIVER SIDE SLIDING DOOR, IT REFUSES TO OPEN AND STOPS ABRUPTLY DURING THE SLIDE ONLY OPENING A FEW INCHES (NOT ENOUGH TO RENDER THE OPENING USABLE) BECAUSE THE FUEL DOOR IS NOT SUFFICIENTLY CLOSED TO DEPRESS THE PUSH BUTTON THAT TELLS THE VAN'S SYSTEM THAT THE FUEL DOOR IS FULLY SHUT. THUS THE SLIDING DOOR STOPS ABRUPTLY (AS PROGRAMMED) TO AVOID A COLLISION WITH AN OPEN FUEL DOOR. HOWEVER, THAT IS NOT THE CASE HERE. UPON FURTHER INSPECTION IT IS NOTICED THAT THE SPRING ON THE PUSH BUTTON HAS SUCH A SEVERE STIFFNESS THAT THE FUEL DOOR'S HINGE SYSTEM WAS NOT DESIGNED DURABLE ENOUGH TO COMPENSATE FOR THE OUTWARD LOAD EXERTED BY THE PUSH BUTTON WHEN THE FUEL DOOR IS CLOSED AND LOCKED. FOR THIS REASON, THE FUEL DOOR HINGE, OVER TIME, EXPERIENCES A FATIGUE FAILURE AT THE TOP OF THE HINGE ONLY. THAT IS TO SAY, THE LOWER HALF OF THE HINGE REMAINS CONNECTED AND OPERABLE WHILE THE TOP HALF OF THE HINGE SHEARS IN TWAIN. NOW SHEARED, THE FUEL DOOR IS PUSHED FREELY AWAY BY THE PUSH BUTTON AND THE TOP FORWARD MOST CORNER OF THE FUEL DOOR PROTRUDES PAST THE VAN'S PROFILE BY HALF AN INCH OR MORE. IT IS THE FAILURE OF THE FUEL DOOR HINGE, CREATED BY THE OVERDESIGN OF THE SPRING ON THE PUSH BUTTON, THAT ALLOWS THE DOOR TO NOT OPEN PROPERLY DESPITE THE DRIVER DOING EVERYTHING TO KEEP THE PATH OF THE DOOR CLEAR. UNFORTUNATELY, FOR EMBARKING, THIS RENDERS THE SLIDING ACCESS POINT AS DIFFICULT AS YOU HAVE TO MANUALLY PUSH AGAINST THE FUEL DOOR WHEN OPENING THE SLIDING DOOR UNTIL IT HALFWAY OPEN. FOR DISEMBARKING THIS IS THE SAFETY HAZARD, AS THERE IS NO WAY TO "RIG" THE SYSTEM TO OPERATE FROM THE INSIDE AND DURING EMERGENCY EGRESS FROM THE VEHICLE. IF THE PASSENGER DOOR IS BLOCKED OR BROKEN AS THE RESULT OF A HAZARD OR CRASH, OCCUPANTS IN THE REAR OF THE VEHICLE CAN BECOME TRAPPED INSIDE BEING FORCED TO CLIMB INTO THE FRONT SEAT OR TRUNK

NHTSA ODI 11208740

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Working with the data? Download all 162 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2014 Toyota Sienna verdict →