What 194 owners told NHTSA about the 2014 Toyota RAV4 Hv

The contact owns a 2014 Toyota Rav4. The contact stated while driving 20 MPH, the power steering assist message displayed, and the steering wheel became very difficult to turn in either direction. The next day the vehicle was towed to the local dealer who was unable to duplicate the failure. The cause of the failure was not determined, and no repairs were performed. The manufacturer was contacted regarding the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 15V144000 (Steering). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 74,800.

NHTSA ODI 11429690

The contact owns a 2014 Toyota RAV4. The contact stated while driving 15 mph, the vehicle stalled without warning. After multiple attempts, the contact was able to restart the vehicle. Soon after the vehicle was restarted there was smoke coming from the vehicle and the vehicle stalled again. The contact stated that the battery had caught on fire. The battery was destroyed. The fire department was not notified of the fire. There was no injury sustained. Due to the failure, the contact had the vehicle towed to an independent mechanic for repair. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired and remained in the possession of the mechanic. The failure mileage was approximately 135,000. The VIN was not available.

NHTSA ODI 11425497

The contact owned a 2014 Toyota Rav4. The contact stated while making a right turn at an undisclosed speed, the steering wheel was difficult to turn. During the failure, the instrument panel flashed approximately 4-5 times before going black. The contact stepped out to look under the hood and noticed a small fire. The police department was contacted and arrived and put out the fire. A police report was filed. The vehicle was towed away and deemed a total loss. The contact was not injured. Medical attention was not needed. The dealer was not contacted. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 102,000.

NHTSA ODI 11424423

After a minor front end collision, the RAV4 immediately began smoking and caught fire. With a minor accident where the other car only had their front bumper minorly damaged, the RAV4 should not have caught fire. Their must be a defect in either the battery or oil line for the car to have caught fire. The car is a total loss and I am asking for a full investigation as my 2 children were in the car when the fire started.

NHTSA ODI 11419845

Making a turn onto a local toll road and entire car went dead without warning of any kind. I had to struggle with loss of power steering to complete turn without going off road. Car came to a stop. I tried to call my wife to advise her I was having car problems which is surprising as I haven't had issues previously and had an earlier version of the RAV4 that I drove for 210,000 miles. Anyway, another vehicle stopped alongside and inquired if I needed assistance. As I talked, I noticed a smokey smell from what I had initially assumed was steam. I stepped outside the vehicle and observed through the drivers side front wheel well to see fire at the bottom of the engine compartment. Since I was driving to trails to ride my mountain bike, I had a water bottle and squeezed it onto the flames which partially extinguished and then relit. I hit the hood release but decided it was better to leave the hood down. I went to the rear lift gate to open it to retrieve my expensive carbon fiber mountain bike but it was locked. I tried to open the back driver side door also without success and tried hitting the unlock button on the drivers door but there was no power. About this time the smoke coming from the hood increased and I decided to heed the advise being given to step away from the car. Had I remembered sooner, I probably could have reached around the driver's seat to recover my wallet from the back pocket of the seat. As the fire increased, I stepped increasingly further back from the vehicle. About 5 minutes into the fire a state trooper arrived and expended his only extinguisher in an unsuccessful attempt to put out the fire. It was probably another 12-15 minutes before the fire department arrived to extinguish the fire but by that time, the car and its contents were a total loss.

NHTSA ODI 11419257

I was driving down the road. I slowed up for a light and it turned green and started to go and my car turned off. Electrical still worked but engine was off.

NHTSA ODI 11418136

All but one lock has now failed. The truck is not able to be opened. There were no warnings/indications, and now the company is telling me that it is no longer under warranty and it cannot be repaired unless paid for. I do find similar stories online and that the locks fail a second time in some cases.

NHTSA ODI 11417929

ON MARCH 20, MY 2014 TOYOTA RAV4 CAUGHT FIRE. IT WAS PARKED IN MY GARAGE AND HAD NOT BEEN MOVED FOR AT LEAST 24 HOURS. THE CAR FIRE CAUGHT THE RAFTERS IN MY ATTACHED GARAGE AND THEN CAUGHT THE REST OF MY HOME ON FIRE.

NHTSA ODI 11406924

WHILE I WAS DRIVING IN CAPITOL REEF NATIONAL PARK ON A WELL GRADED AND FULLY MAINTAINED DIRT ROAD, ALL THE LIGHTS IN MY DASH STARTED FLICKERING, AND THEN MY CARS ENGINE SHUT DOWN. IT FELT LIKE I WAS DRIVING / COASTING IN NEUTRAL. I PULLED OVER AND PUT THE CAR IN PARK, THEN SMOKE STARTED COMING FROM BENEATH THE HOOD. I GOT OUT OF THE CAR. IT WAS A LITTLE SMOKE, THEN MORE, AND THEN SUBSIDED TO BEING BARLEY NOTICEABLE AFTER A COUPLE OF MINUTES. AFTER IT SUBSIDED, I GOT BACK IN THE CAR TO TRY TO START IT, HOPING IT WAS AN OVERHEATED ENGINE AND I MIGHT GET THE CAR TO TURN OVER. IT WOULD NOT START. I CALLED A TOW TRUCK. SHORTLY AFTER THAT, I NOTICED A HISSING NOISE COMING FROM BENEATH THE HOOD, SAW A LIQUID DRIPPING BENEATH THE THE FRONT LEFT (DRIVERS SIDE) PART OF THE CAR. I ALSO SAW A SMALL FLAME. I CALLED 911 TO REPORT THAT MY CAR WAS ON FIRE. WITHIN 10-15 MINUTES, THE CAR WAS COMPLETELY ENGULFED IN FLAMES. THE PARK RANGER, SHERIFF, AND FIRE DEPARTMENT SHOWED UP SHORTLY AFTER THAT. A CHARRED CAR FRAME IS ESSENTIALLY WHAT'S LEFT.

NHTSA ODI 11404722

OVER THE PAST THREE MONTHS, THE ELECTRICAL SYSTEM WILL RESTART WHILE I'M DRIVING, USUALLY WHEN FLICKING ON MY BRIGHTS. I GOT THE CAR CHECKED AND THE MECHANICS STATED IT PROBABLY WAS FROM THE BUILD UP ON THE BATTERY. THERE WERE A COUPLE DAYS WHEN THE BATTERY WAS COMPLETELY DEAD. THANKS FOR ANY ADVICE.

NHTSA ODI 11398781

TL* THE CONTACT OWNED A 2014 TOYOTA RAV4. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE CAUGHT ON FIRE COMING IN THE DRIVER'S SIDE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS CONTACTED AND ARRIVED AT THE SCENE AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO INDEPENDENT MECHANIC WHERE IT WAS DEEMED A TOTAL LOSS. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V011000 (TRAILER HITCHES, EXTERIOR LIGHTING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000. THE CONTACT CASE HAS BEEN CLOSED OUT WITH CASE MGMT AND WILL BE NOTIFIED BY THE TOYOTA CLAIMS DEPT IN REGARDS TO THE STATUS case and as of today my case 4/29/21.

NHTSA ODI 11394683

MY HEAD UNIT WHICH PROVIDES NAVIGATION, SOUND, HANDS FREE PHONE, BLUETOOTH AND MUSIC OPTIONS CONTINUALLY ATTEMPTS TO RELOAD. SO I HAVE NONE OF THE ABOVE FEATURES TO USE. THIS PRESENTS A PROBLEM, AS IF I WANT TO MAKE OR RECEIVE A PHONE CALL, OR SPEAK HANDS FREE, THE OPTION NO LONGER EXISTS. I HAVE REVIEWED WEBSITES LIKE YOUTUBE AND CARCOMPLAINTS.COM, AND THERE ARE A LOT OF OWNERS OF NOT JUST A RAV4, BUT OTHER TOYOTA BRANDS WHO ARE HAVING OR HAVE EXPERIENCED THE SAME ISSUE. I'VE CALLED TOYOTA, AND THEY SAID THERE IS NO RECALL ON THIS SYSTEM. I DON'T SEE HOW NOT HAVING YOUR NAVIGATION, OR HANDS FREE PHONE SERVICES NOT WORKING, CANNOT BE A SAFETY CONCERN! THE WHOLE POINT OF HANDS FREE IS INDEED A SAFETY ISSUE! IT DOESN'T MATTER WHETHER YOU ARE DRIVING OR NOT, THE SYSTEM JUST WANTS TO CONTINUALLY REBOOT. FROM WHAT I'VE READ AND WATCHED, THIS IS A KNOWN MANUFACTURING FLAW WITHIN THE 'ENTUNE' SYSTEM. I'M HOPING YOUR ORGANIZATION CAN REVIEW THIS ISSUE AND SUPPORT THE MILLIONS OF TOYOTA OWNERS ACROSS THE NATION.

NHTSA ODI 11391014

GREETINGS AND SALUTATIONS. THIS COMMUNICATION IS ABOUT THE DEFECTIVE TORQUE CONVERTER IN THE TRANSMISSION THAT TOYOTA IS AWARE OF. I ACQUIRED THE VEHICLE AT ABOUT 33,000 MILES AND I NOTICED THAT IT HAD THIS PROBLEM OF A SLIGHT INTERMITTENT SHUDDER, WHAT SOME WOULD CALL A SHAKE OR VIBRATION, DURING ACCELERATION COMING FROM THE TRANSMISSION. IT DID NOT AFFECT THE PERFORMANCE OF THE VEHICLE SO I IGNORED IT MAINLY BECAUSE I DID NOT HAVE THE TIME TO ADDRESS IT. AS TIME WENT ON THE CONDITION BECAME MUCH MORE NOTICEABLE AND TOYOTA SENT ME A LETTER EXPLAINING THAT THEY WERE AWARE OF THE PROBLEM AFFECTING SOME OF THEIR VEHICLES AND THAT THEY WERE EXTENDING THE WARRANTY. I HAVE ATTACHED PHOTOS OF THIS LETTER WITH THIS COMMUNICATION. I FOUND OUT THAT THIS EXTENDED WARRANTY IS CONSIDERED A COURTESY AND CERTAINLY IT COVERED UP TO A CONSIDERABLE MILEAGE HOWEVER MY POSITION IS THAT BECAUSE THIS CONDITION EXISTED AT EARLY MILEAGE AND GREW CONSIDERABLY WORSE WITH EXTENDED MILEAGE AND TIME, THAT PERHAPS YOU MAY CONSIDER THAT TOYOTA SHOULD CORRECT THIS PROBLEM REGARDLESS OF MILEAGE OR TIME. MY VEHICLE IS PAST THE ALLOWABLE MILEAGE IN THE EXTENDED WARRANTY. I KNOW TOYOTA DOESN'T WANT TO HEAR THAT BUT PERHAPS THIS PROBLEM THAT THEY ARE AWARE OF IS FOUND IN A RELATIVELY SMALL NUMBER OF VEHICLES THAT IT MAY NOT CAUSE THEM MUCH GRIEF AT ALL. THANK YOU.

NHTSA ODI 11388530

THE MILEAGE ON THE VEHICLE IS HIGH, OVER 188,000 MILES BUT I THINK THIS ISSUE IS IMPORTANT ENOUGH TO MAKE NOTE OF IT. THE PLASTIC COUPLER AT THE UPPER END OF THE RADIATOR HOSE STARTED LEAKING COOLING FLUID AND I FOUND THAT IT HAD DETERIORATED TO THE POINT THAT THE END OF THE PLASTIC COUPLER INSIDE OF THE RUBBER HOSE WAS BROKEN AND WHEN REMOVED I FOUND THAT IT WAS BRITTLE TO THE TOUCH. I HAVE ATTACHED PHOTOS OF THE PART IN QUESTION. I THINK IF TOYOTA COULD MAKE THIS PARTICULAR PART OUT OF METAL IT WOULD NOT COST MUCH AND COULD SAVE THE CONSUMER FROM A SERIOUS ISSUE.

NHTSA ODI 11387812

WHEN CAR IS IN MOVEMENT AT SPEED OF 20 OR30 MPG CHANGING CAUSE A SHIVERS INTO A JERKING FEELING

NHTSA ODI 11382777

PURCHASED A USED 2014 TOYOTA RAV4 ON 01-2018 FOR THE PURCHASE PRICE OF $12,000. IT HAD 36,198 MILES AT THE TIME OF PURCHASE. APPROXIMATELY ONE YEAR AFTER PURCHASE, NOTICED A SHUTTERING WHILE AT CERTAIN SPEEDS. LOOKED INTO RECALLS AND FOUND THAT THERE WAS A SERVICE BULLETIN REGARDING THESE SYMPTOMS. CALLED TOYOTA AND THEY TOOK MY CAR'S INFORMATION. THEY SAID THAT MY CAR WAS 'ELIGIBLE' FOR THE REPAIRS TO BE DONE. HOWEVER, TOYOTA CALLED THE NEXT DAY AND SAID MY CAR DID NOT QUALIFY BECAUSE IT WAS A 'TOTAL LOSS' VEHICLE. I WAS SHOCKED TO HEAR THIS AS I PURCHASED IT WITH A BLUE TITLE. UPON FURTHER INVESTIGATION, I FOUND THE VEHICLE HAD HAIL DAMAGE AND THE INSURANCE COMPANY OPTED TO ISSUE A TOTAL LOSS CLAIM BUT DID NOT FEEL OBLIGATED TO BADGE THE TITLE AS SALVAGE. I FILED COMPLAINT WITH TEXAS BOARD OF INSURANCE BUT THEY HAVE BEEN NO HELP. MY QUESTION TO NHTSA IS HOW CAN TOYOTA REFUSE TO PERFORM WORK ON A VEHICLE THAT HAS A BLUE TITLE? IT HAS NEVER BEEN DEEMED OR BADGED AS SALVAGE AND YET I AM LEFT TO CONTINUE DRIVING A POSSIBLY UNSAFE VEHICLE THAT I PAID FULL MARKET PRICE FOR.

NHTSA ODI 11374185

AIRBAGS WERE NOT DEPLOYED AFTER A CRASH THAT LEFT THE CAR CONSIDERED A 'TOTAL LOSS'. THE CAR HIT A POLE AND THE AIRBAGS DID NOT DEPLOY AT ALL. CAUSING DRIVER TO INJURE FINGER AND MISS TIME FROM WORK.

NHTSA ODI 11366198

I'VE HAD MULTIPLE ISSUES WITH THIS CAR. THE LOCK ACTUATORS ON ALL THE DOORS AND REAR HATCH CONSTANTLY BREAK, THE RADIO COMPLETELY STOPPED WORKING AND A NEW AFTER MARKET RADIO HAD TO BE INSTALLED SINCE TOYOTA WON'T RECALL THE RADIOS, THE AC BLOWER MOTOR KEEPS SHORTING OUT, AND THE USB PORTS SHORT OUT AND STOP WORKING.

NHTSA ODI 11363684

THE RADIO SCREEN ONLY DISPLAYS THE TOYOTA SIGN. IT WILL CHANGE STATIONS WITH THE PRE SET ON THE STEERING WHEEL BUT YOU CAN NOT DO ANYTHING ELSE CUZ THE SCREEN DOES NOT DISPLAY ANYTHING OTHER THAN THE TOYOTA SIGN.

NHTSA ODI 11362799

RUSTING INSIDE VEHICLE AND BOLTS FOR HATCH BACK IS RUSTING OUT

NHTSA ODI 11348761

TL* THE CONTACT OWNS A 2014 TOYOTA RAV4. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE FRONT PASSENGER'S SIDE SEAT BELT FAILED TO RETRACT. THE CONTACT STATED THAT THE SEAT BELT WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO LOCAL DEALER COAD TOYOTA LOCATED AT 357 SIEMERS DR, CAPE GIRARDEAU, MO 63701, (573) 335-2927, WHERE IT WAS DIAGNOSED WITH NEEDING SEAT BELT ASSEMBLY TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11348617

FUEL GAUGE LIGHT IS ON EMPTY BUT THE CAR HAS A FULL TANK

NHTSA ODI 11339686

MY SISTER ACCIDENTALLY RAN INTO THE BACK OF A BOX TRUCK ON 7/2/2020 AND THE KNEE AIRBAG IN HER TOYOTA 2014 RAV4 DEPLOYED. THE AIRBAG OR COVER CAUSED MAJOR GASHES IN HER LEG AND SHE IS NOW IN THE HOSPITAL AND WILL NEED TO HAVE SKIN GRAFTS. THERE IS A POLICE REPORT THAT IS NOT YET READY. I AM ATTACHING PICTURES OF THE LEG. I HAVE NEVER SEEN DAMAGE LIKE THIS CAUSED BY AIRBAG AND WONDERING IF THERE IS SOME TYPE OF ISSUES WITH KNEE AIRBAGS?

NHTSA ODI 11337736

I BOUGHT THIS RAV4 IN FEBRUARY 2017, AFTER DRIVING FEW I REALIZED MY CAR IS BURNING TOO MUCH OIL. I HAD PURCHASED EXTENDED WARRANTY BUT BY THE TIME I WENT FOR MY ISSUE MY WARRANTY HAD EXPIRED. I CALLED TOYOTA COMPANY AND EXPLAINED MY OIL BURNING ISSUE, THEY GAVE ME A CASE NUMBER AND TOLD ME THEY WOULD CALL ME LATER. I RECEIVED A CALL FEW DAYS LATER AND THEY OFFERED ME $1000.00 TOWARDS PAYMENT FOR REPAIRS, WHICH WASN'T ENOUGH. BECAUSE TOYOTA DEALERS TOLD ME THEY WOULD HAVE TO REPAIR THE WHOLE ENGINE IN ORDER TO STOP OIL BURNING PROBLEM, WHICH WOULD COST ALMOST $5000.00. SO I DIDN'T ACCEPT $1000.00 OFFER FROM TOYOTA MOTORS, EVER SINCE I AM PUTTING ONE QUARTER OIL EVERY 500 MILES. SO I DON'T KNOW WHAT TO DO WITH THIS ISSUE. PLEASE HELP ME OUT. THANKS

NHTSA ODI 11331641

MY RAV4 2014 XLE RADIO/BLUE TOOTH STOPPED WORKING ABOUT 3 YRS AGO. I CALLED TOYOTA, BUT THEY REFUSE TO FIX. THE RADIO SCREEN IS BLUE , AND KEEP REBOOTING. IT WAS ONLY 3 YRS OLD AND WE ARE TAKING CARE OF THE CAR VERY GOOD. IT COST 1500 TO REPLACE A NEW ONE, BUT I THINK IT'S NOT CUSTOMER FAULT, AND I'M STILL DRIVING WITHOUT THE RADIO. I FEEL THAT IT'S NOT CUSTOMER FAULT AND TOYOTA MAY GET THE DEFECT RADIO TO INSTALL IN THE CAR. I DID RESEARCH AND SEE LOTS OF CUSTOMER HAS SAME ISSUE. I SEE THERE IS FEW RECALLS FOR RAV4 2014, BUT I NEVER GET A LETTER FROM TOYOTA TO GET THE CAR FIXED. *TR

NHTSA ODI 11327437