What 252 owners told NHTSA about the 2014 Toyota Prius V

VERMIN ATTRACTED TO ECO-FRIENDLY HIGH-VOLTAGE WIRING SHEATH LOCATED IN ENGINE COMPARTMENT. VERMIN CHEWED THROUGH SHEATHING AND EXPOSED BARE HIGH-VOLTAGE ELECTRICAL CABLE. VEHICLE PARKED AND SECURED WHEN EVENT OCCURRED.

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WHEN CAR STALLS ...THERE ARE NO BRAKES..HAPPENED TO ME 4 TIMES. HIT OBJECTS 3 TIMES TO STOP.

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I EXPERIENCED SUDDEN BUT MOMENTARY BRAKING WHEN TRAVELING AT HIGH SPEED (> 50 MPH) WHILE EITHER ENTERING RO EXITING HWY. THIS OCCURRED TWICE IN LAST TWO MONS. I DROVE MY CAR TO CLOSEST DEALERSHIP THE 2ND TIME THIS HAPPENED (NOV. 21, 2105; WALDORF MD TOYOTA), WHO TOLD ME THEY RECEIVED AN EMAIL (BUT NO RECALL) FROM TOYOTA CORPORATE ABOUT THIS ISSUE. DEALERSHIP COULD NOT DETECT THE PROBLEM OR REPRODUCE IT SO, AS INSTRUCTED BY DEALERSHIP, I CALLED TOYOTA CORPORATE NOV. 23, 2015 TO GET CASE NUMBER ASSIGNED. AT ONE POINT, TOYOTA REPRESENTATIVE DEMANDED "WHAT DO YOU WANT FROM TOYOTA?" CASE WAS 'ESCALATED' BUT NO CASE WORKER WAS ASSIGNED UNTIL NOV. 30, 2015. TOYOTA CORPORATE STATED THAT THE TECHNICIAN HAD TO REPRODUCE THE PROBLEM AND IF THEY CANNOT, THERE WAS NO PROBLEM AND DEALERSHIP WOULD RETURN MY CAR TO ME WITHOUT REPAIR. THE DEALERSHIP PROTESTED AND SAID THEY OT REQUIRED TO REPRODUCE THE PROBLEM AS IT WAS AN EPISODIC AND RARE EVENT. FURTHER, THEY WOULD NOT RETURN MY CAR TO ME UNTIL THE PROBLEM WAS FIXED BECAUSE IT WAS A SAFETY ISSUE. WALDORF TOYOTA STILL HAS MY CAR (OVER TWO WEEKS NOW AS TODAY IS DEC. 9, 2015). THEY HAVE NOT RECEIVED ANY FURTHER GUIDANCE BUT ARE WAITING FOR THE FIELD TECHNICAL SPECIALIST TO EXAMINE THE CAR. I FINALLY RECEIVED A CALL FROM CUSTOMER RELATIONS AT THE REGIONAL OFFICE (CENTRAL ATLANTIC TOYOTA) TO AUTHORIZE ACCESS TO THE EDR (ELECTRONIC DATA RECORDER). THIS MEANS OVER TWO WEEKS HAVE PASSED BEFORE EVEN THE FIRST STEP WAS TAKEN BY TOYOTA TO DIAGNOSE THE PROBLEM.

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WAS DRIVING AT APPROX 20MPH ON A SIDE ROAD WHEN THE CAR COMPLETELY LOST POWER AND WENT DEAD. ALL THE DASHBOARD WARNING LIGHTS LIT UP AT THE SAME TIME. LOST STEERING CONTROL (THE STEERING WHEEL BECAME VERY HEAVY AND WAS UNABLE TO STEER). MANAGED TO COAST TO A STOP A 100 FEET AWAY (SINCE THE CAR HAD ABSOLUTELY NO POWER). TURNED OFF THE POWER BUTTON, TURNED IT BACK ON AND THE CAR STARTED RUNNING AGAIN. TOOK IT TO THE DEALER THE NEXT DAY. THEY RAN DIAGNOSTICS, FOUND CODES (LISTED BELOW) WHICH SUGGESTED THAT THE SMART KEY LOST COMMUNICATION WITH THE CAR. THEY KEPT THE CAR FOR AN EXTRA DAY, RAN THE DIAGS OVERNIGHT JUST TO SEE IF THEY CAN REPRODUCE BUT, WAS TOLD THAT THEY WERE NOT ABLE TO REPRODUCE THE PROBLEM. NO IDEA WHAT MAY HAVE CAUSED THE ISSUE. THE SMART KEY WAS SITTING ON THE CENTER CONSOLE. BELOW ARE THE SMART KEY RELATED CODES THAT WERE RECORDED: U0100 - LOST COMMUNICATION WITH ECM/PCM "A" U0142 - LOST COMMUNICATION WITH BODY CONTROL MODULE "B" U0155 - LOST COMMUNICATION WITH INSTRUMENT PANEL CLUSTER (IPC) CONTROL MODULE U0293 - LOST COMMUNICATION WITH HYBRID VEHICLE CONTROL SYSTEM PLEASE HELP INVESTIGATE THIS AS THIS IS POTENTIALLY A VERY SERIOUS ISSUE. BY GOD'S GRACE, THERE WAS NO OTHER VEHICLE ON THE ROAD, WAS GOING AT A LOW SPEED AND THANK GOD, THIS DID NOT HAPPEN ON A HIGHWAY AT HIGHWAY SPEED. THANKS.

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TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS. THE CONTACT STATED THAT THE WIRE HARNESS WIRING WAS BEING DAMAGED BY ANIMALS BITING THE WIRING. THE VEHICLE WAS KEPT AT THE DEALER FOR DIAGNOSTIC TESTING FOR OVER A MONTH, BUT IT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.

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TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS. WHILE DRIVING 5 MPH, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE CONTACT CRASHED THE VEHICLE INTO A BUILDING AND THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT SUSTAINED CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,700. UPDATED 01/20/16*LJ *CN

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OTHER CAR DRIVER JUMP RED LIGHT AND T-ZONE HIT MY CAR FROM FRONT PASSENGER SIDE ,EVERYTHING FROM PASSENGER SIDE WAS BROKEN AND WHOLE INTERIOR WAS BROKEN TILL DRIVER SEAT. LATER ON THE CAR WAS DECLARED TOTAL LOSS. IN THIS BIG CRASH ALSO NONE OF THE AIR BAG WAS DEPLOYED TO SUPPORT DRIVER.......UPDATED 12/10/15 *BF *CN

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DRIVING HOME (APPROXIMATELY 100 MILE JOURNEY) - THE "CHECK HYBRID SYSTEM" LIGHT CAME ON AND CAR WARNINGS INDICATED NEEDED TO STOP DRIVING AND HAVE CAR TAKEN TO SERVICE IMMEDIATELY. HAD CAR TAKEN TO DEALER FOR "WARRANTY" SERVICE - WAS TOLD A RODENT HAD EATEN THE HIGH VOLTAGE WIRING INSULATION - NOT COVERED BY WARRANTY. HAVE HAD NO EVIDENCE OF RODENT ACTIVITY AT OUR LOCATION, AND OTHER VEHICLES PARKED HERE HAVE NOT HAD ANY PROBLEMS. BEING TOLD $2700 REPAIR NOT COVERED BY WARRANTY THAT I NEED TO CLAIM ON MY CAR COMPREHENSIVE COVERAGE. CONCERNED THAT IF IT IS RODENT DAMAGE, IS IT DUE TO MATERIALS USED THAT ARE ATTRACTIVE TO RODENTS (WOULDN'T THIS BE A PROBLEM FOR ALL PRIUS OWNERS), ESPECIALLY IN AREAS THAT HAVE MORE OF A VISIBLE SMALL RODENT POPULATION? ALSO, DON'T KNOW HOW TO PROVE IT WAS MANUFACTURER OR DESIGN DEFECT - ASKING DEALER TO DOCUMENT HOW THEY CAME TO BELIEVE IT IS A RODENT PROBLEM.

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WITHIN THE LAST SIX MONTHS, AND ABOUT FOUR TIMES, I HAD EXPERIENCED ROUGH/HIGH IDLING DURING HOT DAYS AND AFTER DRIVING OVER 80 MILES; USING AIR CONDITIONING. (I WORK OVER 70 MILES FROM HOME.) I DECIDED TO TAKE THE CAR TO THE TOYOTA OF REDLANDS DEALERSHIP ON AUGUST 4, 2015, BECAUSE THE CAR WAS DISPLAYING THE SAME CONDITIONS. WHILE ON THE WAY TO THE DEALERSHIP, AND ON THE FREEWAY, THE CAR BEGAN TO IDLE HEAVILY. I MERGED TO EXIT THE FREEWAY AND WHILE ON THE OFF RAMP, STOPPED, THE CAR COMPLETELY SHUT OFF. THE DISPLAY READ "CHECK HYBRID ENGINE. STOP PARK THE CAR SAFELY." I WAS ABLE TO RESTART THE VEHICLE TO MOVE FROM OFF-RAMP TRAFFIC AND PARK IT. THE MESSAGE ON DISPLAY WAS STILL THERE. I SHUT OFF THE CAR AND CALLED THE DEALERSHIP. THEY RECOMMENDED I HAVE THE CAR TOWED TO THEM. WHEN TOW TRUCK ARRIVED, I TURNED ON THE CAR TO POSITION IT FOR THE TOWING BED. THE MESSAGE NO LONGER DISPLAYED . THE CAR STAYED WITH DEALERSHIP ALL DAY ON AUGUST 5, 2015. ACCORDING TO THE DEALERSHIP, THE DISPLAY SHOWED NO MESSAGE AND THERE IS NO CODE TO INDICATE A MALFUNCTION OCCURRED. THEY WERE NOT ABLE TO DIAGNOSE THE PROBLEM. I AM KEEPING THE VEHICLE AT THE DEALERSHIP ON AUGUST 6, 2015, FOR FURTHER EVALUATION. MY CONCERN IS TWO-FOLD: 1. MY SAFETY, 2. IF THE SYSTEM DISPLAYED A MESSAGE, WHY DOES THE SYSTEM NOT PRODUCE A CODE FOR THE TECHNICIANS AS A NON-HYBRID CAR WOULD? THIS ITSELF PRESENTS A SERIOUS ISSUE.

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AFTER PARKED FOR 20 MINUTES, THE CAR IS DEAD, HAD TO JUMP START. BATTERY WAS REPLACED BY THE DEALER, BUT THE ISSUE WAS NOT TAKING CARE OF. AT LEAST 3 MORE TIMES SINCE THE BATTERY REPLACEMENT, I FOUND MY CAR WAS AGAIN DED AFTER PARKING, CAN NOT EVEN OPEN THE DOOR WITH REMOTE. BUT ALL 3 TIMES THE CAR WAS ABLE TO POWER ON AFTER A FEW MINUTES ON IT'S OWN WHILE WAITING FOR TOW... ABOVE THAT, THE CLOCK, TRIP ODOMETER AND TEMP SETTINGS WERE RESETTING ON RANDOM TIMES SINCE 650 MILES, AS WELL AS THE RADIO WHICH WILL TURN ON AND OFF AT RANDOM. DEALER REPLACED THE RADIO BUT IT STILL DOES THE SAME. I WAS TOLD THAT THEY (DEALER) CAN'T TELL ANYTHING WRONG WITH THE CAR, AND CAN'T DO ANYTHING ABOUT IT, UNLESS IT'S DEAD WHILE IT'S IN THEIR SHOP, EVEN AFTER I SHOWED THEM THE PHOTOS AND VIDEOS OF THE ISSUES.

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TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT THE VEHICLE DID NOT STOP. AS A RESULT, A CRASH OCCURRED AND THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 3,200.

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THIS VEHICLE IS A LITTLE OVER 3 MONTHS OLD AND HAS HAD ELECTRICAL PROBLEMS THROUGH THIS PERIOD. WHEN PUT IN REVERSE ON OCCASION IT FREEZES AND ALL THE LIGHTS ON THE DASH GO ON AND STAY ON (INCLUDING THE YELLOW TRIANGLE) AND THE CAR DOES NOT MOVE. THE PRIUS C NEEDS TO BE SHUT DOWN EVERY TIME THIS HAPPENS AND RESTARTED TO WORK. THIS HAS HAPPENED 5 TIMES IN THE LAST 3 MONTHS SINCE PURCHASED NEW. WORSE YET, THE LAST TIME WHEN IT WAS PUT IN REVERSE (YESTERDAY) ALL THE LIGHTS FROZE ON THE DASH HOWEVER THIS TIME THE CAR LURCHED FORWARD EVEN THOUGH THE GEAR SHIFT WAS IN REVERSE AND THE DASH SAID 'R' FOR REVERSE. THE CAR WAS PURCHASED NEW FROM THE DEALER.

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TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS. WHILE DRIVING AT 5 MPH, THE VEHICLE ACCELERATED UNEXPECTEDLY. THE FAILURE PREVIOUSLY OCCURRED ONCE BEFORE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 11,687.

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CARS AV SMELLS LIKE MOLD AV CONDENSER CLOGGED SMELL GET WORSE AS TIME GOES ON CAR IS UNBEARABLE TO DRIVE NOW

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WHILE DRIVING ON STREET I NOTICED IN THE MIDDLE OF MY STEERING WHEEL (WHERE YOU PRESS THE HORN) THERE WERE RAISED MARKS. VERY PROMINENT CENTER OF STEERING WHEEL LEFT SIDE. SLIGHTLY RAISED ON THE RIGHT. I COULD SEE THE RAISED SHAPE AS A QUARTER OF A BUNDT CAKE. I GOT REALLY SCARED AND DROVE TO TUSTIN TOYOTA. I ASK THE SERVICE ADVISER WHERE MY STEERING WHEEL AIR BAG WAS, HE POINTED TO THE RAISED SECTION ON MY STEERING WHEEL. I SHOWED HIM THE RAISED MARKS AND THAT IT APPEARS THAT SOMETHING PERHAPS THE AIR BAG WAS PUSHING OUTWARD. I TOLD HIM THAT NOT ONLY CAN YOU SEE THE RAISED MARKS YOU CAN SEE THEM. HE WENT AND CHECKED ANOTHER PRIUS V ON THE SHOWROOM FLOOR, THAT STEERING WHEEL WAS COMPLETELY FLAT. WENT ON TO SAY "GOOD CALL" THIS IS A SAFETY ISSUE WITH THE AIRBAG. THE R/O READS: CK STEERING WHEEL LEFT SIDE AIR BAG IS RAISED. REPLACED THE PAD ASSY. I AM CONCERNED THAT THERE MAY BE A PROBLEM WITH THE AIRBAG ITSELF BECAUSE IT WAS STARTING TO PUSH OUTWARD. HOW SAFE IS IT TO DRIVE MY PRIUS V. SHOULD I BE CONCERNED WITH THE AIRBAG WHAT IF THE AIRBAG DECIDES TO INFLATE WHILE I AM DRIVING WHAT IF THE AIRBAG DOES NOT INFLATE IF I HAVE AN ACCIDENT PLEASE FEEL FREE TO CONTACT ME . *TR

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I FREQUENTLY GET A MUSTY SMELL OUT OF MY VENTS THAT I HAVE NOTICED FROM TIME OF TAKING OWNERSHIP. I WAS TOLD AT THAT TIME TOYOTA WAS AWARE OF IT AND THE SOLUTION WAS TO TAKE THE SYSTEM OUT OF RECIRCULATE A FEW MILES FROM HOME ALLOWING OUTSIDE FRESHER AIR IN TO REMOVE THE APPARENT MOISTURE BUILDUP. I TRIED TO LEAVE THE SYSTEM IN THE FRESH AIR MODE MOST OF THE TIME, BUT STILL EXPERIENCE THIS SMELL/ODOR. AT MY 10K SERVICE I BROUGHT THIS UP AGAIN AND WAS OFFERED A 'GOODWILL' SYSTEM CLEANING AND A CHARCOAL FILTER. THE MECHANIC PERFORMED THE PROCEDURE (ALTHOUGH I AM NOT SURE IF IT WAS FOR THE RECOMMENDED TIME FRAME, DASH-CAM INSIDE VEHICLE CAUGHT THE WHOLE 10K SERVICE) THE SMELL IS STILL THERE AND SOMETIMES EVEN OVERWHELMINGLY BAD.

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WE WERE IN STOP AND GO TRAFFIC ON THE HIGHWAY FOR JUST OVER A HALF HOUR WITH MY TWO YOUNG CHILDREN IN THE CAR. SPEEDS BELOW 10 MILES PER HOUR. AT THE TIME OF INCIDENT, WE WERE TRAVELING BETWEEN 5-7 MPH. TRIED COMING TO A STOP WITH ABOUT 10 FEET BETWEEN OUR CAR AND A BIG RIG IN FRONT. THE BRAKES WOULDN'T EGANGE. REPEATEDLY STOMPED ON THE BRAKE PEDAL BETWEEN 5 TO 10 TIMES. CAR BREAK WOULD NOT ENGAGE AND WE ROLLED INTO BIG RIG BUMPER. THIS GAVE US A CHANCE TO POWER DOWN THE CAR WITH THE PUSH/START BUTTON.

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I WAS IN A PARKING LOT AND PUT THE CAR IN REVERSE. THEN I HEARD A "BOOM" AND I THOUGHT THAT I BACKED INTO SOMETHING, SO I QUICKLY PUT THE CAR INTO DRIVE. I THEN FELT THE CAR EXCELERATING FAST AND I WAS PUSHING THE BRAKE AS HARD AS I COULD AND COULD NOT STOP THE CAR FROM MOVING FORWARD. THE CAR PROCEEDED TO EXCELLERATE AND WHEN OVER A CURB UP ONTO PAVEMENT AND THROUGH A METAL FENCE AND BENT A 5 INCH ROUND METAL FENCING DOWN TO THE GROUND AND THE CAR KEPT GOING ANOTHER 30 FEET TILL IT FINALLY STOPPED. YOU CAN SEE THE SKID MARKS IN THE THE PARKING LOT.

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I PULLED MY 2014 TOYOTA PRIUS SLOWLY OUT OF A PARKING SLOT IN A SMALL PARKING LOT TURNING IT THE DIRECTION I WANTED TO GO ON A VERY SLIGHT SLANT DOWNHILL. BEFORE I COULD PUT IT IN DRIVE FROM REVERSE IT STARTED ROLLING DOWNWARD ON ITS OWN. WHEN I WENT TO APPLY THE BRAKES, THEY WERE SQUISHY AND DID NOT ENGAGE. I TRIED SEVERAL TIMES TO GET THEM TO ENGAGE BUT THEY NEVER DID. I WENT TO PUT THE EMERGENCY BRAKE ON BUT IT IS LOCATED SO HIGH UP IT WAS DIFFICULT TO GET MY FOOT UP THERE QUICKLY. MEANWHILE THERE WAS A TRUCK PARKED ACROSS THE END OF THE PARKING LOT LANE SO MY CAR ROLLED INTO THE TRUCK CREATING DENTS IN THE FRONT DOOR PANEL AND REAR DOOR PANEL. THIS WAS OBVIOUS BRAKE FAILURE. I WENT TO THE LOCAL TOYOTA REPAIR AND DEALERSHIP AND SPOKE WITH A SHOP EMPLOYEE. HE TOLD ME THAT THIS CAN ACTUALLY HAPPEN WHERE YOU CAN BACK A CAR UP AND TURN IT AND IT WILL GO ON ITS OWN (BUT IT SEEMS HE IMPLIED THAT THE "READY" LIGHT MIGHT NOT HAVE ENGAGED) AND THAT HE "HAD SEEN IT HAPPEN HIMSELF". IF THE TRUCK HAD NOT BEEN THERE, MY CAR WOULD HAVE ROLLED DIRECTLY OUT INTO ONCOMING TRAFFIC ON THE MAIN THOROUGHFARE THROUGH TOWN WHICH HAD THE HUGE POTENTIAL OF CAUSING A MAJOR ACCIDENT WITH INJURIES. I DID TRY TO RECREATE THE EVENT IN A NONPOPULATED AREA IN A VERY SAFE MANNER AND WAS UNABLE TO DO SO. THAT EVEN SCARES ME MORE!!! AS YOU HAVE NO IDEA IF IT CAN OR WILL HAPPEN AGAIN. I SPENT $20,000 PLUS FOR A NEW CAR THAT I AM ALWAYS HYPER-CAUTIOUS IN BECAUSE NO ONE WILL FESS UP TO PROBLEMS. IF I SELL THE CAR IT WILL BE AT A GREAT LOSS WHICH I CANNOT AFFORD! IN THE INTERNET I NOTE THAT THERE WERE SIMILAR PROBLEMS WITH THE BRAKES, ESPECIALLY AROUND 2007 - MANY WERE DOCUMENTED BUT TOYOTA WAS NEVER TAKEN TO TASK RE: THESE CONSUMER COMPLAINTS AS I SUPPOSE THE CONSUMERS JUST COULDN'T "PROVE" THEM. AS USUAL MONEY TRUMPS HUMAN LIVES AND SAFETY. TOYOTA SHOULD BE ASHAMED OF THEMSELVES. *TR

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WE FLEW TO SEA TAC (SEATTLE WA ) AIRPORT FROM SLC UT. WE PLANNED ON ATTENDING A FAMILY GATHERING AND RENTED A CAR FROM HERTZ. WE HAVE OWNED A 2006 PRIUS AND ASKED IF THEY MIGHT HAVE A NEW MODEL TO RENT FOR COMPARISON ON OUR PART, WHICH THEY DID, HOWEVER IT TURNED OUT TO BE A PRIUS C, WHICH WAS NOT AT ALL LIKE OUR PRIUS. THE TRAFFIC ON THE FREEWAY WAS STOP AND GO SLOW ON A MULTI LANE FREEWAY AND WERE ON AN INNER LANE. ( I - 405 NORTH BOUND ) AS I ROLLED UP TO WHAT MIGHT HAVE BEEN A STOPPING SITUATION THE TRAFFIC STARTED TO MOVE FORWARD, AND AS I STEPPED ON THE PEDAL TO MOVE FORWARD, I NOTICED THAT NOTHING WAS HAPPENING AND THE CAR SOON CAME TO A COMPLETE STOP. THE CAR WAS ABSENT AND VISIBLE POWER, NO VISUAL INFORMATION ON THE MPH SCREEN, THE EMERGENCY LIGHT WOULD NOT WORK, I WAS NERVOUS AND SCARED AND EVERYTHING HAD GONE DARK, I DID NOT WHAT TO DO, I TRIED TO MOVE THE KEY POSITION THE CARS BEHIND ME STARTED TO HONK, AND THEY WERE ALSO TRYING TO GET AROUND ME, JUST AS I WAS STARTING TO CALL 911 FOR SOME HELP THE CAR POWERED BACK UP WITH A MESSAGE TO PUT THE CAR IN PARK AND START THE MOTOR I MOVED OUT OF THE SITUATION AND GOT OFF THE FREEWAY AND TOOK BACKROADS TO REACH THE MOTEL, WITH THE INTENT TO NEVER DRIVE THIS CAR AGAIN, THE NEXT AM I CALLED HERTZ AND THEY MADE ARRANGEMENTS TO TRADE THE CAR OUT AT OUR MOTEL, WHICH THEY DID. THE TOW TRUCK DRIVER INDICATED THAT THE PROBLEM ON THIS SPECIFIC CAR WAS CAUSED BY ITS SOFTWARE AND HE WAS AWARE OF OTHER DRIVERS FACING THE SAME SITUATION, BUT I SHOULD COUNT MY BLESSING THAT I WAS NOT INVOLVED IN A MAJOR ACCIDENT I DO NOT THINK THIS CAR SHOULD EVER BE ALLOWED ON OUR ROADS JUST BASED ON THIS EXPERIENCE. FOR YOUR REVIEW AND VALIDATION - HERTZ RENTAL RECORD [XXX] LIC [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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AFTER ABOUT 6 MONTHS A/C AND CABIN FAN SYSTEM SMELLED MOLDY, MILDEWY AND VERY MUSTY. TOYOTA SERVICE DEPT SAID ALL NEW MODELS HAVE THE PROBLEM (!) AND TOLD ME TO JUST TRY TO RUN THE FAN WITHOUT A/C. PROBLEM DID NOT GO AWAY! AT MY 12 MONTH CHECK, I REPORTED AIR QUALITY MOLDLY/MILDEW PERSISTS, AND SERVICE REP REPORTED THAT ALL NEW 2014 MODELS DO HAVE THE MOLDY/MILDEW CABIN AIR QUALITY PROBLEM AND TOLD ME TO ALWAYS RUN THE A/C AND FAN SYSTEM WITH "OUTSIDE AIR" COMING IN TOTRY TO CLEAN IT OUT. PROBLEM DID NOT GO AWAY. I LOOKED ONLINE AT "TOYOTANATION.COM" FORUM AND NOTE THAT LONG TERM TOYOTA OWNERS, WHO NOW HAVE NEW 2014 MODELS, ARE EXPERIENCING THE PROBLEM FOR THE 1ST TIME! MUSTY/MILDEWY/ MOLDY CABIN AIR IS DEFINITELY A HEALTH HAZARD, AND TOYOTA SHOULD FIX IT OR AT LEAST OFFER ROUTINE A/C AND AIR SYSTEM FLUSHING SERVICE. INSTEAD TOYOTA SERVICE DEPTS NOW HAVE A CHARGE OF $175 TO FLUSH THE VERY BAD AIR QUALITY IN THE NEW 2014 SYSTEMS THAT THEY CREATED! ONE PERSON SAID HE FILED A COMPLAINT WITH NHTSA. I TRIED THE SAME THING WITH AN EMAIL ON THE NHTSA SITE. NOW I AM FILING A MORE FORMAL COMPLAINT. HOPE THIS WORKS! PLS HELP. IT IS MAKING ME SICK. *TR

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TL*THE CONTACT OWNS A 2014 PRIUS. THE CONTACT STATED THAT VEHICLE INTERMITTENTLY SHIFTED INTO NEUTRAL. THE CONTACT MENTIONED THAT THE DRIVE AND/OR REVERSE GEAR NEEDED TO BE HELD IN ORDER FOR THE GEAR NOT TO SHIFT INTO NEUTRAL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 20,000.

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I CLOSED THE TRUNK DOOR, AND THE BACK LIGHT GLASS (REAR WINDOW) COMPLETELY SHATTERED. WHEN THIS OCCURRED, THE GLASS WAS NOT CRACKED AND WE WERE NOT IN EXTREME TEMPERATURES (IT WAS ABOUT 65 DEGREES). I TOOK IT TO THE TOYOTA DEALERSHIP, AND THE SERVICE GUY SAID IT'S "IMPOSSIBLE" FOR THE GLASS TO BREAK AS IT DID. IT'S OBVIOUSLY NOT IMPOSSIBLE IF IT CAN HAPPEN WITH NORMAL CLOSING OF THE TRUNK DOOR. VEHICLE WAS PURCHASED NEW LESS THAN A YEAR AGO. *TR

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I WAS CROSSING THE TRAIN TRACKS IN PALO ALTO ON CHARLESTON ST NEAR ALMA AND TRIED TO STOP AT A STOP LIGHT RIGHT AFTER THE TRACKS. WHEN I STEPPED HARD ON THE BRAKES, THE BRAKES DID NOT WORK AT ALL. MY CAR DID NOT SLOW DOWN AT ALL AND I HIT THE CAR IN FRONT OF ME. *TR

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MUSTY SMELL IN VEHICLE, SICK W/ RESPIRATORY SYMPTOMS, INCLUDING DISTRESS AFTER USING AIR CONDITIONING OR HEATING SYSTEM OR DEFROSTERS. I BROUGHT MY CAR TO DEALER FOR 5000 MILE SERVICE AND MANAGER TOLD ME THE "THERE IS MOLD INSIDE THE AIR CONDITIONER AND HEATING AND ALL VENTED AIR SYSTEM. THIS IS THE WAY THE NEW DESIGN IS, THE AIR SYSTEM IS CLOSED OFF AND THE MOISTURE LAYS IN THERE GROWING MOLD." HE SAID "YOU HAVE TO OPEN THE WINDOWS, IF YOU ARE SENSITIVE, OR HAVE IT CLEANED EVERY WEEK TO KEEP THE SMELL OUT." HE SAID " THAT IS A CHARGE NOT COVERED BY YOUR LEASE, I'LL TAKE THE DASH OFF AND PUT A NEW FILTER AND FLUSH THE AIR HANDLING SYSTEM OUT FOR YOU, THIS TIME. IT USUALLY COST OVER $250.DOLLARS. YOU CAN DO IT YOURSELF BY SPRAYING A WHOLE CAN OF LYSOL BEHIND THE CABIN FILTER EVERY WEEK". MOLD IS KNOWN TO BE DEADLY AND THIS SHOULD NOT BE AN ALLOWED DESIGN. I HAVE SOUGHT MEDICAL ATTENTION FOR THIS PROBLEM AND NOW REFERRED TO A PULMONOLOGIST FOR SPECIAL TEST. I DEFINITELY WOULD NOT HAVE OBTAINED THIS CAR IF THE DEALER HAD DISCLOSED THIS KNOWN PROBLEM. BAD. *TR

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