What 365 owners told NHTSA about the 2014 Tesla Model S P90d

SUSPECT MMC CHIP IS FAILING. HAVING INTERMITTENT BLACK SCREEN AND REBOOTING WITH LOSS OF REAR CAMERA FUNCTION ALSO LOSS OF CLIMATE CONTROL. CONTACTED TESLA WHO STATED MY SYMPTOMS DO NOT WARRANT REPLACEMENT OR REPAIR. THE BLACK SCREEN AND REBOOTING OCCURS WHEN STATIONARY AND ALSO WHILE DRIVING. ALSO LOSING BLUETOOTH CONNECTIVITY, AND MAP FUNCTION VERY SLOW TO LOAD. NAVIGATION SOMETIMES WILL NOT CALCULATE ROUTE.

NHTSA ODI 11375055

MY VEHICLE HAS LESS THAN 60K MILES ON IT. AFTER AN UNRELATED SERVICE INCIDENT, TESLA INFORMED ME THAT I NEED TO REPLACE MY FRONT SUSPENSION DUE TO "WEAR AND TEAR" AND THAT IT IS NOT COVERED UNDER STANDARD WARRANTY, EVEN THOUGH IT IS A SAFETY ISSUE. NO ISSUES WITH MY REAR SUSPENSION. THIS ISSUE WAS FOUND WHEN I WAS PULLING OUT OF THE PARKING SPOT AT LESS THAN 5MPH AT THE TESLA SERVICE CENTER. MULTIPLE EXPERTS HAVE CONFIRMED THAT 60K IS TOO SOON FOR A SUSPENSION TO FAIL AND THAT THIS IS THE SIGN OF A MANUFACTURER ISSUE. THERE ARE MANY SIMILAR CASES LOGGED ONLINE BY OTHER MODEL S OWNERS, WHERE TESLA SUMMARILY RULED THAT THE FAILED SUSPENSIONS WERE BECAUSE OF NORMAL WEAR AND TEAR. TESLA IS CHARGING $2,143.30 FOR THIS REPAIR, ALTHOUGH MY VEHICLE IS FULLY UNDER WARRANTY.

NHTSA ODI 11374952

MY MAIN SCREEN WENT BLACK, AND I CAN NO LONGER USE THE BACK UP CAMERA, TEMPERATURE CONTROL, CHARGING LEVELS, AND THE 12 V BATTERY IS NOW STATING A FAULT. THIS IS SIMILAR TO OTHER MULTIPLE COMPLAINTS UNDER ACTION NUMBER PE20010.

NHTSA ODI 11373541

TL* THE CONTACT OWNS A 2014 TESLA MODEL S. THE CONTACT'S WIFE WAS DRIVING ON THE HIGHWAY WHEN THE MEDIA CONTROL UNIT DISPLAY WENT BLANK. THE VEHICLE WAS PULLED OVER TO SIDE OF THE ROADWAY. THE CONTACT WENT TO THE SCENE, RETRIEVED THE VEHICLE, AND DROVE TO THE RESIDENCE. THE DISPLAY SCREEN INDEPENDENTLY RETURNED TO NORMAL OPERATION. THE CONTACT CALLED TESLA (135 US HIGHWAY 22, SPRINGFIELD, NJ 07081, (973) 921-0925) AND THE VEHICLE TAKEN TO THE DEALER TO BE DIAGNOSED. AFTER A WEEK OF TESTING, THE CONTACT WAS INFORMED THAT THE MEDIA CONTROL UNIT NEEDED TO BE REPLACED AT A COST OF $3,500. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.

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FRONT SWAY BAR LINK FAULTY, RATTLING NOISE

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RIGHT FRONT UPPER CONTROL ARM OF SUSPENSION FOUND TO BE FAULTY, DURING INSPECTION FOR RATTLING NOISE. SAME CAR RECALLED IN CHINA FOR THIS ISSUE

NHTSA ODI 11366266

HERE IS A 2014 TESLA MODEL S IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/34094495?ROWNUMBER=64 IT HAS DONE NEARLY 100,000 MILES AND THE OWNER PROBABLY THOUGHT THAT NOTHING COULD POSSIBLY GO WRO.... BUT IT DID. THE FRONT WHEEL IS JAMMED BACK IN THE WELL AND RUBBING AGAINST THE BODYWORK. THIS IS A SURE SIGN OF A BUSTED LOWER FORELINK. ANY OF YOU FOLKS AT NHTSA INTERESTED IN THIS? SHOULD I REPORT IT TO THE VEHICLE SAFETY AUTHORITIES IN CHINA INSTEAD? HAVE A NICE RELAXING DAY. YOUR FRIEND KEEF

NHTSA ODI 11366233

17 INCH SCREEN IS LEAKING LIQUID CRYSTAL WHICH IS REAL STICKY AND MUST BE WIPED OFF EVERY DAY, CAR WAS AT HOME AND PARKED INSIDE. I HAVE SOME NOTES FROM TESLA AND A QUOTE OF $805.00 TO REPAIR IT. THEY ALSO SAID I AM NOT THE FIRST PERSON THAT THIS HAS HAPPENED TO!!!

NHTSA ODI 11365384

TESLA CPU FAILURE IS CAUSING CAR TO HAVE ISSUES. BLUETOOTH WILL NOT CONNECT, CAR WILL NOT UNLOCK, LIGHTS DO NOT WORK- EITHER ARE STUCK ON OR OFF, BLINKERS DO NOT WORK, BACK UP CAMERA DOES NOT WORK, AIR CONDITIONING IS STUCK ON WHICH DRAINS BATTERY, CANNOT CHARGE THE CAR WHEN IT IS NOT RESPONDING AS CHARGING PORT WILL NOT UNLOCK. CAR HAS ESSENTIALLY TURNED INTO A BRICK WITH <60,000 MILES. VERY DISAPPOINTED IN TESLA. THESE HAPPEN BOTH WHEN VEHICLE IS MOVING AND STATIONARY.

NHTSA ODI 11363349

LARGE SCREEN STOPPED RESPONDING, TURN SIGNALS STOPPED WORKING. HAD TO PULL OVER AND REBOOT. NEXT DAY SCREEN SHOWED A LOT OF ARTIFACTS AND I HAD TO REBOOT AGAIN TO REMEDY.

NHTSA ODI 11361613

TESLA OTA SOFTWARE UPDATE 2019.16.X CAPPED BATTERY CAPACITY TO 72.8 KWH, PREVIOUSLY 85 KWH, VEHICLE WAS STATIONARY.

NHTSA ODI 11361320

TOUCH SCREEN INTERFACE TO MANY CONTROLS DOES NOT POWER UP FOR PAST 3 MONTHS SINCE EARLY JUNE 2020. TURN SIGNAL DOES NOT OPERATE, AIR CONDITIONING CONTROLS NOT AVAILABLE, CAR CHARGE RATE IS DEFAULTED TO 8 AMPS ONLY - THINK THIS PREVENTS ROAD TRIPS AS CHARGING WOULD TAKE FULL DAY TO CHARGE, WAITING FOR REPAIR.FROM TESLA FOR 3 MONTHS AND FINALLY HAVE SCHEDULED REPAIR AFTER MULTIPLE ATTEMPTS TO PUSH THIS.

NHTSA ODI 11359930

THE CENTER SCREEN TURNED OFF, AND THE CLIMATE CONTROL SYSTEM, TRACTION CONTROL, STEERING CONTROL, AND MOST OTHERS SYSTEMS COULD NO LONGER BE CHANGED FROM WHAT APPEARS TO BE RANDOM SETTINGS. I BELIEVE THIS IS REFERRED TO AS EITHER THE EMMC OR MCU FAILURE. TESLA'S ROADSIDE ASSISTANCE WOULD NOT TOW THE CAR AND TOLD ME TO DRIVE IT TO THE SERVICE CENTER. THE SERVICE CENTER SAYS THE REPAIR IS NOT COVERED BY THE 8 YEAR UNLIMITED MILE WARRANTY BECAUSE THE DRIVE TRAIN IS NOT AFFECTED HOWEVER YOU CANNOT CONTROL THE DRIVE TRAIN OR SUSPENSION SYSTEM WITHOUT THE CENTER SCREEN. TESLA WANTS $1400 TO REPLACE THE MCU WITH ONE THEY ADMIT WILL EVENTUALLY FAIL.

NHTSA ODI 11353125

REPEAT FAILURES OF THE CENTER CONSOLE SCREEN AND COMPLETE REPLACEMENT OF THE INSTRUMENT PANEL. CENTER CONSOLE SCREEN HAS HAD ISSUES SINCE PURCHASE WITH GOING TO BLACK SCREEN AND REBOOTING. NOW THE SCREEN WILL NOT REBOOT AND ALL SAFETY AND CONVIENIENCE FEATURES ARE DISABLED. NO REAR VIEW CAMERA, SIDE AND BACK DETECTION CAMERAS, AC, STEREO, HEADLIGHT, BRAKING FUNCTION CONTROLS, I HAVE A CALL INTO TESLA, BUT NO RESPONSE SO FAR. I AM AFRAID THAT I WILL NOT BE ABLE TO CHARGE THE CAR, THIS HAS HAPPENED TO MANY OWNERS. THIS IS A KNOWN ISSUE AND TESLA REFUSES TO RECALL. I WILL PROBABLY NEED TO REPLACE THE MCU AT A COST OF $2500.00, THIS ON TOP OF REPLACING A DEFECTIVE INSTRUMENT PANEL (IT DELAMINATED) AT A COST OF $750.00 (IT WAS $1500.00, TESLA REDUCED TO $750.00 AND DEMANDED THAT I SAY THAT I WAS FULLY SATISFIED WITH THE REPAIR PRIOR TO THE WORK OR THEY WOULD NOT REDUCE THE FEE). MY VEHICLE IS OUT OF WARRANTY BY LESS THAN 7K MILES. THE INSTURUMENT PANEL WAS AT LESS THAN 500 MILES OUT OF WARRANTY. THE REBOOTING OF THE CENTER CONSOLE SCREEN HAPPENS WHEN DRIVING AND HAS BEEN OCCURING SINCE PURCHASE. TESLA STATED IT WAS A NEED TO RESET BECAUSE THE CAR WAS PROCESSING TOO MUCH DATA. THEY WOULD TELL ME TO ERASE ALL NAVIGATION DATA, CLEAR ALLT HE INTERNET HISTORY AND SET THE INTERNET TO WWW.GOOGLE.COM. ANNOYING, DANGEROUS AND INEFFECTIVE. PLEASE DO SOMETHING ABOUT THIS!!! I KNOW YOU HAVE RECEIVED EXTENSIVE COMPLAINTS OVER THE COURSE OF YEARS. I HAVE ATTACHED A PHOTO OF THE INSTUMENT PANEL THAT WAS REPLACED. DELAMINATION IS A BUBBLE PATTERN THAT SPREADS ACROSS THE SCREEN MAKING IT DIFFICULT OR IMPOSSIBLE TO READ.. I HAVE LITERALLY REPLACED ALMOST EVERY MOVING PART ON THIS CAR (DRIVE TRAIN, WINDSHIELD WIPER MOTOR, DOOR HANDLES, TRUNK FITTINGS, HEAD AND TAIL LIGHTS DUE TO CONDENSATION, CONTINUOUS RATTLES. SOME OF THESE WERE COVERED UNDER WARRANTY, SOME NOT. UGH!

NHTSA ODI 11351991

THE BATTERY TOOK A HUGE 10% DROP WHICH SEEMED TO BE ACROSS ALL SIMILAR MODELS TO PREVENT FIRES FROM OCCURRING. I BELIEVE THIS SHOULD HAVE BEEN A RECALL INSTEAD OF LIMITING THE BATTERY AND THE LAST TIME THIS CAR WAS IN FOR SERVICE, TESLA WAS NOT ABLE TO UPDATE THE FIRMWARE FURTHER FOR ANY ADDITIONAL LIMITATIONS THAT MIGHT BE PREVENTING FIRES.

NHTSA ODI 11351644

TL* THE CONTACT OWNS A 2014 TESLA MODEL S. THE CONTACT STATED THAT THE MONITOR FOR THE BACK-UP CAMERA WAS INOPERABLE. THE CONTACT TOOK THE VEHICLE THE DEALER TESLA (28721 CANWOOD STREET, BLDG-A, AGOURA HILLS, CA 91301, 816-540-4729 AND WAS INFORMED THAT THE MCUV1 MODULE WAS DEFECTIVE. THE HARDWARE WAS USED TO UPDATE THE SYSTEM BUT WAS INOPERABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

NHTSA ODI 11350458

FAILURE OF TOUCHSCREEN. DASHBOARD DISPLAY AT -5 BRIGHTNESS, COULD NOT SEE THE INFORMATION. NO TURN SIGNALS AND NO REVERSE CAMERA. LOSS OF CONTROL TO AIR/HEATING, SUNROOF, MUSIC, GARAGE DOOR CONTROL. TESLA REMOTE DIAGNOSTICS TEAM DETERMINED THE MCU HAD AN INTERNAL FAULT AND WOULD NEED TO BE REPLACED.

NHTSA ODI 11350080

TOUCHSCREEN FAILED ENTIRELY. TOUCHSCREEN HAD BEEN NOT OPERATING WELL FOR 5Y OR MORE, BUT COMPANY WOULD NOT TAKE RESPONSIBILITY. COMPANY REPORTED IT WAS DUE TO FIRMWARE OR SOFTWARE, BUT CLEAR THE MCU OR TOUCHSCREEN GRADUALLY LOST MORE AND MORE FUNCTIONALITY. WAS A SAFETY ISSUE WITH REAR CAMERA NOT ENGAGING AND VOICE COMMANDS FOR TRAFFIC OR GPS NOT WORKING, CLIMATE CONTROL ALSO INTERMITTENT. ALL FUNCTIONS WORSENED UNTIL FINAL FAILURE. EXTENDED WARRTANTY WAS NOT OFFERED. COMMUNICATION WAS WEAK AND INTERMITTENT, AND ITS OWN SAFETY ISSUES. NOW, REQUIRED TO PAY ENTIRE REPLACEMENT COST AND WORKING WELL.

NHTSA ODI 11349962

THE MCU SCREEN HAS BUBBLES IN IT AND EVERY SO OFTEN JUST GOES BLACK.

NHTSA ODI 11349333

THERE IS A KNOWN ISSUE WITH TESLA MEDIA CONTROL UNIT (MCU) DEAD OR WON'T TURN ON DUE TO POOR DESIGN OF THE EMMC MEMORIES. THE UNIT EVENTUALLY DIES ONCE THE MEMORIES ARE FULL AND THE UNIT WON'T TURN ON ANYMORE. SINCE THIS MCU IS THE HEART OF THE TESLA VEHICLE, ALL THE SAFETY FEATURES WILL BE DISABLE LIKE COLLISION SENSORS, HAZARD ALERT/NOTIFICATION, UNLOCK THE DOOR/WINDOWS FROM THE INSIDE, MOST OF THE GAUGES ON THE DASHBOARD ARE DISABLE, EVEN THE LANE TURN SIGNALS ARE DISABLE AND THE BACKUP CAMERA. MY UNIT WENT OUT SINCE MAY 2020, TESLA WILL NOT COVER THE DEFECTED UNIT, IT THEY WILL CHARGE ME OVER $1700 TO REPLACED A REFURBISHED ONE. THIS IS THE 3RD TIME THEY RESCHEDULE MY REPAIR SINCE THEY CLAIM THEY DON'T HAVE ALL THE PARTS IN STOCK. I'VE BEEN DRIVING THE CAR WITH A DEAD MCU FOR ALMOST 3 MONTHS. IT IS VERY UNSAFE WHEN I DRIVE THE DISABLE CAR ON THE ROAD.

NHTSA ODI 11343973

THE TOUCHSCREEN WOULD BECOME LESS RESPONSIVE, THE POWER-UP TIME BECOMES LONGER, THE SCREEN WOULD FREEZE AND WOULD HAVE TO BE REBOOTED, OR EVEN TOTAL FAILURE OF THE MCU UNIT AND ONE DAY COMPLETE BLACKOUT OF SCREEN. THIS HAPPENS WHEN ITS STATIONARY AND DRIVING BOTH

NHTSA ODI 11343695

RETRACTABLE DOOR HANDLES STOP WORKING, THIS IS A SMALL PIECE BROKEN THAT NEEDS TO REPLACED. I HAVE GOTTEN IT REPLACED TWICE. IT APPEARS TO BE A MANUFACTURE DEFECT

NHTSA ODI 11343698

MCU TOUCHSCREEN FAILED. VEHICLE WAS STATIONARY. TURN SIGNALS AND OTHER FUNCTIONS QUIT WORKING.

NHTSA ODI 11343501

MY INFOTAINMENT (CENTER LCD PANEL) SHUT OFF WITHOUT WARNING AND COULD NOT BE RESTARTED WHILE DRIVING. THIS SUDDEN FAILURE TOOK MY ATTENTION AWAY FROM THE ROAD AND REPEATEDLY ATTEMPTING TO RESTART THE SCREEN WAS ALSO A HAZARD FORCING ME TO PULL TO THE SIDE OF THE ROAD BUT WAS STILL UNABLE TO RESTART THE INFOTAINMENT CENTER. WITH THE INFOTAINMENT SYSTEM DOWN, THE MAJORITY OF THE FEATURES IN THE VEHICLE ARE CUT OFF FROM ME. I LATER READ THAT THIS IS A COMMON PROBLEM AFFECTING TESLAS BUILT BETWEEN 2013 AND 2018.

NHTSA ODI 11343553

TESLA MCU FAILING. NO REAR VIEW CAMERA. NO TURN SIGNALS AND ALL DISPLAY ITEMS ON THE CENTER SCREEN UNAVAILABLE INCLUDING CLIMATE CONTROL, WHEN THE MCU - MEDIA CONTROL UNIT FREEZES OR GOES BLACK. I WAS HAVING SYMPTOMS OF IMMINENT FAILURE AND I HAD THE EMMC CHIP REPLACED BY A 3D PARTY TO INSURE I WOULDN'T GET STUCK.

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