What 365 owners told NHTSA about the 2014 Tesla Model S 75d

MY MAIN SCREEN WENT BLACK, AND I CAN NO LONGER USE THE BACK UP CAMERA, TEMPERATURE CONTROL, CHARGING LEVELS, AND THE 12 V BATTERY IS NOW STATING A FAULT. THIS IS SIMILAR TO OTHER MULTIPLE COMPLAINTS UNDER ACTION NUMBER PE20010.

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TL* THE CONTACT OWNS A 2014 TESLA MODEL S. THE CONTACT'S WIFE WAS DRIVING ON THE HIGHWAY WHEN THE MEDIA CONTROL UNIT DISPLAY WENT BLANK. THE VEHICLE WAS PULLED OVER TO SIDE OF THE ROADWAY. THE CONTACT WENT TO THE SCENE, RETRIEVED THE VEHICLE, AND DROVE TO THE RESIDENCE. THE DISPLAY SCREEN INDEPENDENTLY RETURNED TO NORMAL OPERATION. THE CONTACT CALLED TESLA (135 US HIGHWAY 22, SPRINGFIELD, NJ 07081, (973) 921-0925) AND THE VEHICLE TAKEN TO THE DEALER TO BE DIAGNOSED. AFTER A WEEK OF TESTING, THE CONTACT WAS INFORMED THAT THE MEDIA CONTROL UNIT NEEDED TO BE REPLACED AT A COST OF $3,500. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.

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TESLA CPU FAILURE IS CAUSING CAR TO HAVE ISSUES. BLUETOOTH WILL NOT CONNECT, CAR WILL NOT UNLOCK, LIGHTS DO NOT WORK- EITHER ARE STUCK ON OR OFF, BLINKERS DO NOT WORK, BACK UP CAMERA DOES NOT WORK, AIR CONDITIONING IS STUCK ON WHICH DRAINS BATTERY, CANNOT CHARGE THE CAR WHEN IT IS NOT RESPONDING AS CHARGING PORT WILL NOT UNLOCK. CAR HAS ESSENTIALLY TURNED INTO A BRICK WITH <60,000 MILES. VERY DISAPPOINTED IN TESLA. THESE HAPPEN BOTH WHEN VEHICLE IS MOVING AND STATIONARY.

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TOUCH SCREEN INTERFACE TO MANY CONTROLS DOES NOT POWER UP FOR PAST 3 MONTHS SINCE EARLY JUNE 2020. TURN SIGNAL DOES NOT OPERATE, AIR CONDITIONING CONTROLS NOT AVAILABLE, CAR CHARGE RATE IS DEFAULTED TO 8 AMPS ONLY - THINK THIS PREVENTS ROAD TRIPS AS CHARGING WOULD TAKE FULL DAY TO CHARGE, WAITING FOR REPAIR.FROM TESLA FOR 3 MONTHS AND FINALLY HAVE SCHEDULED REPAIR AFTER MULTIPLE ATTEMPTS TO PUSH THIS.

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TL* THE CONTACT OWNS A 2014 TESLA MODEL S. THE CONTACT STATED THAT THE MONITOR FOR THE BACK-UP CAMERA WAS INOPERABLE. THE CONTACT TOOK THE VEHICLE THE DEALER TESLA (28721 CANWOOD STREET, BLDG-A, AGOURA HILLS, CA 91301, 816-540-4729 AND WAS INFORMED THAT THE MCUV1 MODULE WAS DEFECTIVE. THE HARDWARE WAS USED TO UPDATE THE SYSTEM BUT WAS INOPERABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

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FAILURE OF TOUCHSCREEN. DASHBOARD DISPLAY AT -5 BRIGHTNESS, COULD NOT SEE THE INFORMATION. NO TURN SIGNALS AND NO REVERSE CAMERA. LOSS OF CONTROL TO AIR/HEATING, SUNROOF, MUSIC, GARAGE DOOR CONTROL. TESLA REMOTE DIAGNOSTICS TEAM DETERMINED THE MCU HAD AN INTERNAL FAULT AND WOULD NEED TO BE REPLACED.

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THE TOUCHSCREEN WOULD BECOME LESS RESPONSIVE, THE POWER-UP TIME BECOMES LONGER, THE SCREEN WOULD FREEZE AND WOULD HAVE TO BE REBOOTED, OR EVEN TOTAL FAILURE OF THE MCU UNIT AND ONE DAY COMPLETE BLACKOUT OF SCREEN. THIS HAPPENS WHEN ITS STATIONARY AND DRIVING BOTH

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MCU TOUCHSCREEN FAILED. VEHICLE WAS STATIONARY. TURN SIGNALS AND OTHER FUNCTIONS QUIT WORKING.

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MY INFOTAINMENT (CENTER LCD PANEL) SHUT OFF WITHOUT WARNING AND COULD NOT BE RESTARTED WHILE DRIVING. THIS SUDDEN FAILURE TOOK MY ATTENTION AWAY FROM THE ROAD AND REPEATEDLY ATTEMPTING TO RESTART THE SCREEN WAS ALSO A HAZARD FORCING ME TO PULL TO THE SIDE OF THE ROAD BUT WAS STILL UNABLE TO RESTART THE INFOTAINMENT CENTER. WITH THE INFOTAINMENT SYSTEM DOWN, THE MAJORITY OF THE FEATURES IN THE VEHICLE ARE CUT OFF FROM ME. I LATER READ THAT THIS IS A COMMON PROBLEM AFFECTING TESLAS BUILT BETWEEN 2013 AND 2018.

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TESLA MCU FAILING. NO REAR VIEW CAMERA. NO TURN SIGNALS AND ALL DISPLAY ITEMS ON THE CENTER SCREEN UNAVAILABLE INCLUDING CLIMATE CONTROL, WHEN THE MCU - MEDIA CONTROL UNIT FREEZES OR GOES BLACK. I WAS HAVING SYMPTOMS OF IMMINENT FAILURE AND I HAD THE EMMC CHIP REPLACED BY A 3D PARTY TO INSURE I WOULDN'T GET STUCK.

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MY AUTOMOBILE HAS BECOME UNRESPONSIVE. WHEN I ATTEMPT TO START IT, THE MESSAGE "SYSTEMS ARE POWERING UP" APPEARS BUT NOTHING HAPPENS. THIS HAS HAPPENED ON SEVERAL OCCASIONS AND NOW 2 DAYS IN A ROW AND AM UNABLE TO DRIVE THE CAR AS IT DOES NOT ALLOW ME TO. I HAVE WAITED OVER 15 MINUTES WITH STILL NO RESPONSE. IT HAD REMAINED PARKED FOR 3 DAYS BEFORE TRYING TO OPERATE IT. I AM UNABLE TO RESET THE POWER ON THE CAR SINCE THE MEDIA CONTROL SCREEN STAYS BLACK. THE TESLA APP WILL NOT CONNECT TO THE CAR. THE WINDOWS, LIGHTS, DOOR LOCKS STILL OPERATE, BUT I AM UNABLE TO SHIFT THE CAR INTO DRIVE TO GET TO A SERVICE CENTER. I AM TOLD IT WILL BE $195 TO DIAGNOSE. I HAVE 102,132 MILES. THE ISSUES STARTED OCCURRING APPROXIMATELY 50K MILES AFTER I PURCHASED IT. IN FEBRUARY OF THIS YEAR, I REPLACED THE 12V BATTERY AFTER A WARNING INDICATION APPEARED AND TOLD ME I NEEDED TO. AT THIS TIME, THERE ARE NO INDICATIONS.

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TOTAL MAIN COMPUTER FAILURE (MCU) - MANY SAFETY FEATURES WERE UNACCESSIBLE AND NOT AVAILABLE INCLUDING BUT NOT LIMITED TO TURN SIGNALS AND HAZARD LIGHTS STOP WORKING, THE SETTINGS FOR AUTOPILOT AND DRIVING ARE GONE, THE SUSPENSION SETTINGS, THE ABILITY TO TURN ON HEADLIGHTS MANUALLY, ABILITY TO MANUALLY LOCK AND UNLOCK THE VEHICLE, NAVIGATION, A/C, SUNROOF CONTROLS, ETC.

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MS1 BROKEN, NEEDED TO REPLACE

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MEDIA CONTROL UNIT(MCU) FAILED DUE TO DESIGN FLAW OF MEMORY BEING OVERWRITTEN UNTIL IT HITS A LIMIT. ONCE THE LIMIT IS HIT, THE MCU NO LONGER WORKS. THE MCU CONTROLS THE BACK UP CAMERA AND TURN SIGNALS. BOTH NO LONGER WORK AND I AM NOT ABLE TO VIEW THE BACK UP CAMERA OR SIGNAL LANE CHANGES OR TURNS WHILE DRIVING.

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MEDIA CONTROL UNIT MCU FAILURE. NO AEB (ADVANCED EMERGENCY BRAKING) NO CONTROLLING SUSPENSION HEIGHT NO MANUAL CONTROL OF HEADLIGHT LIGHTS NO BLINKER SOUNDS STEERING MODE DEFAULTS TO SOME SETTING (E.G. IF I HAVE IT SET TO SPORT, DURING REBOOT OF MCU IS CHANGES TO STANDARD OR COMFORT, NOT SURE BUT I CAN FEEL THE STEERING WHEEL TAKE LESS EFFORT TO TURN THAN MY NORMAL SPORT MODE) NO HVAC (HEAT, COOL, VENT) NO DEFROSTERS NO SEAT HEATERS NO STEERING WHEEL HEATERS NO RADIO/STREAMING NO APP CONNECTIVITY TO CONTROL THE CAR NO ABILITY TO SEE THE CAR CHARGE STATUS FROM APP

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DROVE OUT OF TOWN AND PARKED THE VEHICLE IN DRIVEWAY FOR ABOUT 5 HOURS, WHEN I RETUNED TO DRIVE IT BACK (10 PM) CENTER TOUCH SCREEN WAS BLANK. I NOTICED THAT THERE WAS LOSS OF FUNCTION OF NEARLY EVERYTHING IN THE VEHICLE. I COULD STILL DRIVE IT BUT WITH ABILITY TO USE TURN SIGNAL LIGHTS, OR HEADLIGHTS (VERY DANGEROUS DRIVE AT NIGHT). STEERING WHEEL BUTTONS, AC, AUDIO, PHONE BLUETOOTH, AND ALL CONTROLS OF THE VEHICLE WERE COMPLETELY LOST. IT WAS 90 DEGREES OUTSIDE THAT NIGHT AND HAD TO DRIVE WITHOUT AC, I COULD NOT MAKE OR RECEIVE PHONE CALLS DUE TO BLACK SCREEN, SUN ROOF COULD NOT BE OPENED. BASICALLY THE VEHICLE BECAME A BARE BASIC VEHICLE WITHOUT ANY OF THE SAFETY FEATURES OR EVEN THE BASIC FEATURE SUCH AS SIGNAL LIGHTS. I AM NOT SURE IF THERE WAS AN EMERGENCY IF AIRBAGS WOULD HAVE RESPONDED EITHER! THE CAR FELT JUST TOO SCARY TO DRIVE!! ODOMETER WOULD NOT COUNT THE MILES TOO, ODOMETER IS LOST AND APP SHOWS THE MILEAGE FROM YESTERDAY (EVEN THOUGH I DROVE 50 MILES ON IT TO GET HOME), I EVEN NOTICE BATTERY STARTED DRAINING FASTER WHILE I WAS DRIVING IT BACK HOME.. PERFORMED SOFT AND HARD RESET PER TESLA WEBSITE RECOMMENDATIONS WITHOUT ABILITY TO RESTORE ANY OF THE FUNCTIONS OR MAKE THE CENTER SCREEN DISPLAY ANYTHING. I ATTEMPTED CONNECTING THROUGH THE TESLA APP, AND ALTHOUGH I WAS ABLE TO CONNECT TO THE VEHICLE, THE CAR WOULD NOT RESPOND TO APP FOR ANY OF THE CONTROLS, CLIMATE ETC. CONTACTED TESLA NEXT MORNING AND THEY STATED THAT SINCE VEHICLE IS OUT OF WARRANTY THAT I WILL HAVE TO BRING IT TO SERVICE CENTER OR TOW IT IF UNSAFE TO DRIVE AND PAY FOR REPAIR TO RESTORE ITS FUNCTIONS. THE SMALL DASH SCREEN STILL WAS WORKING, BUT CONTINUES TO DISPLAY A MESSAGE TO "WAIT WHILE VEHICLE SYSTEMS POWER UP". IT IS COMPLETELY AN UNSAFE CAR AT THIS TIME ON EVERY LEVEL

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SCREEN BLACKED OUT AND I LOST SIGNALS AND CONTROL

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I WAS DRIVING ON THE HIGHWAY, AND SUDDENLY THE MAIN SCREEN GOES BLACK, AND THE TURN SIGNALS STOP WORKING AND I HAD TO USE HAND SIGNALS ( MOST OF THE PPL DIDN'T UNDERSTAND THEM) AND THE AC SYSTEM TURNED OFF ( I WAS DRIVING WITH THE KIDS IN THE CAR AND UNTIL GOT HOME THEY WERE DEHYDRATED, AS IT WAS OVER 100 DEGREES OUTSIDE)

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MY TESLA S HAS YET ANOTHER DEFECTIVE MCU CONSOLE RUINED BY EXCESSIVE DATA COMMUNICATION BY TESLA.. IT IS DANGEROUS TO DRIVE BECAUSE THE CAR SPEED IS EXTREMELY FAINT IN THE INSTRUMENT WINDOW, AND THERE IS NO SOUND WHEN THE TURN SIGNAL IS ACTIVATED, NO RADIO, NO MAP, AND NO HVAC CONTROL. I HAVE TO PAY TESLA $1553.TO REPLACE IT WITH A REMANUFACTURED UNIT - SOME OTHER OWNER'S EX-MCU? TESLA PROMOTES THIS AS A "SMART CAR." WITHOUT THE MCU CONSOLE, IT S A DUMB CAR.

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MCU 1 FAILURE IN AN OLDER MODEL S. TESLA RECOGNIZED THE ISSUE AND IS NOW INSTALLING A BETTER MCU. HOWEVER, WARRANTY REPAIRS ARE BEING DONE WITH REFURBISHED MCU 1 COMPONENTS.

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THE VIDEO SCRREN (MCU) GOES BLANK WHILE DRIVING AND NAVIGATING AND BACKING UP. WHILE BACKING INTO MY GARAGE TGE SCREEN WENT BLANK CAUSING DANGEROUS SITUATION NOT SEEING WHAT WAS BEHIND ME. WHILE NAVIGATING THE SCREEN WENT BLANK CAUSING ME TO MISS AN EXIT ON THE FREEWAY.

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TL* THE CONTACT OWNS A 2014 TESLA MODEL S. THE CONTACT STATED THE WHILE OPERATING THE VEHICLE THE CENTER TOUCH SCREEN DISPLAY WAS INOPERABLE AND WOULD NOT ILLUMINATE. DUE TO THE DISPLAY FAILURE THE REAR VIEW CAMERA, TURN SIGNAL LIGHTS AND HIGH BEAM LIGHTS WOULD NOT ACTIVATE. ALSO WHILE CHARGING, THE BATTERY WOULD OVER HEAT AND THE ODOR OF BURNING PLASTIC WAS PRESENT. THE VEHICLE WAS TAKEN TO THE LOCAL TESLA SERVICE CENTER LOCATED AT 210 ANDOVER ST. PEABODY MA.WHO REPROGRAMMED THE SYSTEM BUT THE FAILURES CONTINUED TO OCCUR. THE CONTACT WAS INFORMED THAT THE DISPLAY SYSTEM NEEDED TO BE REPLACED BUT THE PARTS WERE NOT AVAILABLE. THE FAILURE MILEAGE WAS 160,000.

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WHEN STARTING MY VEHICLE, THE VEHICLE'S CENTER CONSOLE SCREEN DID NOT POWER ON. THE INSTRUMENT CLUSTER (BEHIND STEERING WHEEL) DID POWER ON, BUT THE VEHICLE WAS VERY SLOW (ABOUT 2 MINUTES) BEFORE IT COULD BE PUT INTO "DRIVE" (THE INSTRUMENT CLUSTER SAID THAT VEHICLE WAS POWERING UP). I THEN ATTEMPTED TO RESTART THE CENTER CONSOLE SCREEN (MCU) MANUALLY (BY PRESSING BOTH BUTTONS ON STEERING WHEEL FOR 20 SECONDS), BUT NOTHING HAPPENED. I BEGAN DRIVING, AND NOTICED SEVERAL FUNCTIONS WERE NOT WORKING: WHEN INDICATING TURN SIGNALS, THERE WAS NO SOUND, AND USING A LARGE GLASS WINDOW TO VERIFY, THE EXTERIOR TURN SIGNALS WERE NOT LIGHTING UP. THE REAR VIEW CAMERA AND PARKING SENSORS WOULD NOT ACTIVATE WHEN CAR WAS IN "REVERSE" GEAR. HEADLIGHTS WOULD TURN ON AUTOMATICALLY WHEN IT WAS DARK, BUT I HAD NO DAYTIME RUNNING LIGHTS (ALSO VERIFIED WITH GLASS WINDOW). I COULD ALSO NOT MANUALLY TURN HEADLIGHTS / DAY TIME RUNNING LIGHTS ON OR OFF. THE CLIMATE WAS OFF, AND COULD NOT BE CONTROLLED. CHARGING WAS LIMITED, THE VEHICLE WOULD CHARGE BUT A MUCH SLOWER RATE THAN USUAL (THE INSTRUMENT CLUSTER SAID IT WAS CHARGING AT ONLY 8 / 40 AMPS 240V). I CONTINUED TO DRIVE THE VEHICLE FOR A WEEK, FOR SHORT DISTANCES, AND THE VEHICLE REMAINED IN THE SAME STATE. SEVERAL MONTHS PRIOR, I BROUGHT MY VEHICLE TO TESLA FOR SERVICE, BECAUSE OF CONSTANT RESTARTS OF MCU EVERY TIME VEHICLE WAS STARTED, AFTER A SOFTWARE UPDATE. I WAS TOLD TO UPDATE TO NEXT AVAILABLE VERSION, WHICH DID RESOLVE THE ISSUE. AFTER FURTHER RESEARCH, I DISCOVERED THIS IS THE FIRST SYMPTOM OF MCU FAILURE, AND I WOULD EXPERIENCE FREQUENT RESTARTS OF MCU WHILE DRIVING AFTERWARDS (WHICH I DID) UNTIL THE UNIT WOULD FAIL ENTIRELY (WHICH IT ALSO DID). I AM SURPRISED TESLA DID NOT WARN ME OF ANY OF THESE THINGS WHEN I BROUGHT THE VEHICLE IN FOR SERVICE, INSTEAD WAITING UNTIL VEHICLE BECAME UNSAFE TO DRIVE.

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TL* THE CONTACT OWNS A 2014 TESLA MODEL S. THE CONTACT STATED THAT THE MEDIA CONTROL UNIT WAS DEFECTIVE AND INOPERABLE. THE CONTACT ALSO STATED THAT WHILE THE VEHICLE WAS IN PARK, WATER STARTED TO LEAK FROM THE VEHICLE. THE BATTERY WARNING LIGHT ILLUMINATED STATING THAT THE 12 VOLT BATTERY SHOULD BE REPLACED SOON. THE CONTACT CALLED TESLA (50 EDWARDS CT, BURLINGAME, CA 94010, (650) 342-1176) WHERE THE TECHNICIAN SCHEDULED APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000. *LN CONSUMER STATED TOUCHSCREEN DOES NOT WORK, THE CAR DOOR DOESN'T LOCK AND AC RUNS WHILE PARKED. NOISE OF THE CAR IS LOUD AND BATTERY RUNS OUT FAST WHILE PARKED. CONSUMER CANNOT SEE THE TELSA APP AND THEREFORE CANNOT ADJUST CHARGING AND UNABLE TO OPEN AC AND MORE.*JB*DT CONSUMER STATED MEDIA CONTROL UNIT/TOUCHSCREEN WAS REPLACED.*JB

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MY TESLA P85D YEAR 2014 HAD THE CENTER CONSOLE THAT CONTROLS ALL THE NAVIGATION, HEATING, A/C, SEAT ADJUSTMENTS, MUSIC, CHARGING, HAS GONE BAD AND A LOT OF THE BLOGS I READ STATE THIS IS DUE TO A FAULTY FLASH MEMORY WITH THE MULTIMEDIA CONTROL UNIT (MCU). THE CAR IS DRIVEABLE BUT TOO MANY FEATURES THAT YOU DEPEND ON TO DRIVE ARE NOT OPERABLE DUE TO THE MEDIA CONSOLE NOT BEING USABLE. THE MEDIA CONSOLE IS JUST BLACK AND NOT ABLE TO BE TURNED ON.

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