What 106 owners told NHTSA about the 2014 Subaru Xv Crosstrek

The car had a front collision and the air bags did not deploy.

NHTSA ODI 11727739

I own a Subaru Crosstrek XV Limited which I purchased new in November 2014. I was in a line of vehicles on a street waiting to enter a business parking lot and drive-thru. There was an incline from the street into the parking lot. The vehicle in front of me reached the top of the incline and turned right into the parking lot. With my foot remaining on the brake, I raised my foot slightly to allow my vehicle to move up the incline, my car suddenly accelerated and crashed into the bumper of the vehicle in front of me. The local police were contacted and a report was made. It was like when the cruise control is engaged and the engine given more power to climb an incline or hill. I don't know what caused this to happen, but am taking it to a local mechanic since the closest Subaru dealer is 75 miles away.

NHTSA ODI 11419042

TL* THE CONTACT OWNED A 2014 SUBARU HYBRID. THE CONTACT STATED WHILE DRIVING AT 40 MPH, THE CONTACT WAS DISTRACTED AND HIT THE REAR OF THE VEHICLE IN FRONT THE THEM. THE CONTACT STATED THE SEAT BELT DID NOT HOLD THE CONTACT IN PLACE CAUSING THE CONTACT TO HIT THEIR STERNUM INTO THE STEERING WHEEL CAUSING THE CONTACT INJURY TO A BROKEN STERNUM AND A FEW BROKEN RIBS AS WELL AS BRUISED KNEES. THE AIR BAG DID NOT DEPLOY. THE CONTACT WAS THE ONLY PERSON INJURED AT THE TIME OF ACCIDENT. THE CONTACT WENT TO THE HOSPITAL A COUPLE DAYS LATER TO BE TREATED FOR THEIR INJURIES. A POLICE REPORT WAS FILED. THE CONTACT WAS ABLE TO DRIVE VEHICLE TO THEIR RESIDENCE. THE CONTACT HAD THE VEHICLE TOWED TO INDEPENDENT MECHANIC TO REPAIRED THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.

NHTSA ODI 11400175

UNINTENDED ACCELERATION WHILE PARKING. APPLIED BRAKES BUT CAR KEPT ACCELERATING HITTING CARPORT COLUMN AT CANCER CENTER BRINGING ROOF DOWN ONTO CAR. CAR WAS TOTALED, NO INJURIES.

NHTSA ODI 11397033

TL* THE CONTACT OWNS A 2014 SUBARU CROSSTREK. WHILE ATTEMPTING TO SLOW DOWN THE VEHICLE, THE BRAKES MALFUNCTIONED AND DID NOT STOP THE VEHICLE IN TIME TO AVOID A REAR END COLLISION. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING). THE VEHICLE WAS PURCHASED ON MAY 28, 2018 AND HAD NUMEROUS FAILURES, INCLUDING THE CLUTCH FAILING AND THE BUSHING ON THE FRONT CONTROL ARM WAS CRACKED AND RUSTED. THE VEHICLE WAS SOLD CERTIFIED BY SUBARU EL CAJON (900 ARNELE AVE, EL CAJON, CA 92020, (619) 440-0404) WHO STATED THAT ANY FAILURE THAT OCCURRED WOULD BE REPLACED AT NO COST. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE CRASH. THE FAILURE MILEAGE WAS 60,000.

NHTSA ODI 11205309

TL* THE CONTACT OWNS A 2014 SUBARU CROSSTREK. WHILE THE CONTACT WAS ATTEMPTING TO PARK THE VEHICLE, THE ENGINE SUDDENLY REVVED AND THE VEHICLE ACCELERATED AND CRASHED INTO A CONCRETE BARRIER. THE DEALER (DELLA SUBARU, 5105 U.S. AVE, PLATTSBURGH, NY 12901, (518) 324-8400) DENIED ANY KNOWLEDGE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNKNOWN.

NHTSA ODI 11161315

TL* THE CONTACT OWNS A 2014 SUBARU XV CROSSTREK. WHILE DRIVING THE VEHICLE, THE HEATING SYSTEM BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT STATED THAT THE ELECTRICAL WIRES IN THE AIR CONDITIONING/HEATING SYSTEM CONTROL UNIT WERE MELTED. THE CONTACT WAS INFORMED THAT THE AIR CONDITIONING/HEATING UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 80,001.

NHTSA ODI 11063084

ON NOVEMBER 11TH, 2017 AT 12:30AM A POLICE OFFICER WOKE US UP TO INFORM US THAT OUR HAD SPONTANEOUSLY CAUGHT ON FIRE. THE VEHICLE WAS PARKED ON A CITY STREET, TURNED OFF, AND NOT MOVING. THE CAR HAD BEEN PARKED AND TURNED OFF FOR FOR APPROXIMATELY 5 HOURS BEFORE IT CAUGHT FIRE. THE FIRE DEPARTMENT RULED THAT IT WAS A MECHANICAL FAILURE AND NOT ARSON. THE FIRE ALSO TOTALED THE CAR THAT WAS PARKED IN FRONT OF IT. THE REASON FOR THE FIRE IS CURRENTLY UNKNOWN ALTHOUGH THE INSURANCE COMPANY IS ASSIGNING AN INVESTIGATOR TO FOLLOW UP ON THE FIRE DEPARTMENT'S REPORT. THE VEHICLE WAS PURCHASED AS A PRE-OWNED LEASE AND HAD 53,000 MILES ON IT. WE ALSO HAD ROUTINE MAINTENANCE PREFORMED AND OIL CHANGES EVERY 4,500 MILES. THE POLICE REPORT FOR THIS CASE IS THROUGH THE CITY OF SANTA MONICA POLICE DEPARTMENT - INCIDENT # 17-142429.

NHTSA ODI 11045364

THE DRIVER HEADREST. I AM A 72 YEAR OLD DRIVER WHO IS 5'. I JUST PURCHASED THIS USED CAR ON 9/4/15, HAVE GONE MAYBE 20 MILES SO FAR, AND MY NECK IS KILLING ME. THE HEADREST JUST DOSEN'T HIT THE BACK OF MY HEAD OR TOP OF MY HEAD AT ANY POINT THAT IS COMFORTABLE AND NOW, SO SOON, MY NECK HURTS! I FEEL LESS IN CONTROL OF THIS CAR BECAUSE I AM ALREADY ADAPTING BY LEANING FORWARD SLIGHTLY SO THAT THIS THING IS NOT BUMPING MY NECK/HEAD. AS FAR AS I CAN TELL AT THIS POINT, I CAN'T TILT HEADREST BACK, ONLY UP AND DOWN....AND NO HEIGHT ACCOMMODATES ME.

NHTSA ODI 10761862

TL* THE CONTACT OWNS A 2014 SUBARU XV CROSSTREK. WHILE BACKING THE VEHICLE INTO THE GARAGE, THE VEHICLE ACCELERATED RAPIDLY AND CRASHED INTO THE GARAGE BEAM. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

NHTSA ODI 10730961

I WAS IN A CIRCULAR DRIVEWAY OF A LARGE APARTMENT COMPLEX GETTING READY TO PARK AND WAIT FOR AN INDIVIDUAL. THERE WAS A CAR IN FRONT OF ME SO I WAS PREPARING TO PARK WHEN ALL OF A SUDDEN MY CAR WENT FULL THROTTLE. IT DID NOT RESPOND TO PRESSING ON THE BRAKE. I HAD THE CHOICE OF EITHER HITTING THE PERSON IN FRONT OF ME OR TURNING INTO A 15 INCH VERTICAL ROCK WALL WHICH SERVED AS A RETAINING WALL FOR A RAISED BED AND WAS ABOUT 10 FEET TO MY RIGHT. I CHOSE THE LATTER. THE CAR WAS GOING SO FAST THAT THE FRONT TWO WHEELS CLIMBED THE VERTICAL WALL AND THE TWO FRONT TIRES ENDED IN THE RAISED BED. THE LEFT HEAD LIGHT HIT A CORNER POST AND THE CAR STOPPED. IT WAS THE SCARIEST 5 SECONDS OF MY LIFE. I HAVE A GOOD DRIVING RECORD BUT KNOW THAT I AM NOT BEYOND DRIVER'S ERROR. HOWEVER I AM CONVINCED IN THIS PARTICULAR CASE WHEN THE CAR WAS HARDLY MOVING, THE WEATHER PERFECT, THE ONLY EXPLANATION FOR THE ACCIDENT IS UNINTENDED ACCELERATION BY THE VEHICLE ITSELF. THIS WAS THE 7TH SUBARU OWNED BY MY HUSBAND OR ME. I AM A FAN OF THE BRAND AND KNOW THE CAR WELL. IF I HAD WANTED THE CAR TO CLIMB THAT VEHICLE WALL I WOULD NOT HAVE BEEN ABLE TO DO IT. I AM JUST VERY FORTUNATE THAT I DID NOT HIT ANYONE ELSE OR HURT MYSELF. MY CAR WAS TOWED TO AN AUTO BODY SHOP WHERE IT WAS REPAIRED. DAMAGES TOTALED ALMOST $8000 AND MAINLY CONSISTED OF REPAIRING THE HOOK, FENDER, DRIVER'S DOOR, HEADLIGHTS, GRILL, AND RADIATOR. FOLLOWING THE REPAIR MY INSURANCE COMPANY TOWED THE CAR TO MY SUBARU DEALERSHIP WHERE DIAGNOSTICS WERE DONE AND SEVERAL FIELD TESTS CONDUCTED. NO PROBLEM WAS DETECTED. BECAUSE I DID NOT TRUST THE VEHICLE I TRADED IT BACK WITH FULL DISCLOSURE AT A SUBSTANTIAL LOSS TO SUBARU DEALERSHIP AND BROUGHT A SLIGHTLY USED 2015 FORESTER. I ALSO FILED A REPORT WITH SUBARU OF AMERICA.

NHTSA ODI 10721509

I BACKED OUT OF THE GARAGE AND WAS IN REVERSE WITH MY FOOT ON THE BRAKE PEDAL ON THE DRIVEWAY WAITING FOR THE GARAGE DOOR TO CLOSE. FOR SOME REASON I CHANGED THE TRANSMISSION FROM REVERSE TO DRIVE AND STARTED GOING FORWARD. I HIT THE BRAKES AND THE CAR EVENTUALLY STOPPED, BUT NOT BEFORE HITTING THE THE GARAGE DOOR. I THEN PUT THE SELECTOR ROD IN REVERSE. THE CAR PROCEEDED TO ROLL DOWN THE DRIVEWAY DECLINE INTO THE STREET. I TRIED TO BRAKE, BUT THE BRAKE PEDAL WAS DEPRESSED AND THE BRAKES WOULD NOT ENGAGE. THE CAR STOPPED ONLY BECAUSE I PUT THE SELECTOR INTO DRIVE. I WAS STUCK IN THE MIDDLE OF THE STREET WITH THE BRAKE PEDAL DEPRESSED BY ITSELF AND THE GEAR SELECTOR IN DRIVE. I COULD NOT CHANGE THE GEAR UNTIL I REACHED DOWN AND PULLED THE BRAKE PEDAL UP FROM ITS DEPRESSED POSITION. *TR

NHTSA ODI 10714612

TL* THE CONTACT OWNS A 2014 SUBARU XV CROSSTREK. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND SUDDENLY THE VEHICLE ACCELERATED INDEPENDENTLY. AS A RESULT, THE CONTACT CRASHED INTO A MEDIAN AND TWO PARKED VEHICLES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED UNKNOWN INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

NHTSA ODI 10667115

TL* THE CONTACT OWNED A 2014 SUBARU XV CROSSTREK. WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED AND CAUSED THE CONTACT TO LOSE CONTROL AND CRASH THE VEHICLE. THE CONTACT AND THE PASSENGER SUSTAINED LACERATIONS AND BRUISES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,200.

NHTSA ODI 10653031

WHILE WASHING MY CAR, MY FINGER SLIPPED INTO A HOLE SURROUNDED BY METAL AND SLICED MY FINGER. THE HOLES SHOULD EITHER BE CAPPED OR FILED DOWN SINCE THIS IS AN AREA RIGHT NEAR THE REAR HATCH RELEASE AND LICENSE PLATE BULB. *TR

NHTSA ODI 10638458

THE VEHICLE WAS PARKED INSIDE MY GARAGE, POWER WAS OFF AND VEHICLE WAS UNMANNED. THE VEHICLE SOME HOW ROLLED OUT OF MY GARAGE DOWN MY SLOPED DRIVEWAY AND HIT A PARKED TRUCK ON THE OPPOSITE SIDE OF THE STREET. DAMAGES OF ABOUT $12,000 TO BOTH VEHICLES, THIS SUBARU WAS ONLY 30 DAYS OLD! STILL IS BAFFLING HOW THIS COULD HAPPEN WITHOUT WARNING. THANKFULLY NO ONE WAS HURT AND NO KIDS WERE PLAYING IN MY DRIVEWAY. *JS

NHTSA ODI 10592501