What 340 owners told NHTSA about the 2014 Ram 2500 Mega Cab

ON DECEMBER 21ST, 2018 I TOOK MY TRUCK TO A CAR WASH. FOLLOWING THE INITIAL CLEANING THE ATTENDANT PLACED THE TRUCK IN NEUTRAL, EXITED THE TRUCK, ENGAGED THE TRACK MECHANISM AND WALKED BACK TO THE NEXT TRUCK IN LINE. I WAS IN THE GLASSED IN AREA WATCHING. WITHOUT WARNING THE TRUCK WENT TO FULL THROTTLE RACING THROUGH THE CAR WASH TUNNEL AND HITTING A TOYOTA VAN WAITING TO BE MOVED TO THE NEXT CLEANING POINT. I WATCHED AS THE ATTENDANT TRIED TO RACE DOWN THE TUNNEL AFTER THE TRUCK. JUST AS THE TRUCK STRUCK THE VAN HE ENTERED AND PUT THE TRUCK IN PARK. THE ENGINE SLOWED FROM FULL THROTTLE TO WHAT APPEARED TO BE NORMAL. I FILED A COMPLAINT WITH CHRYSLER. THEY HAD A THIRD PARTY RUN A DIAGNOSTIC PROGRAM ON MY TRUCK. THEY SENT THE INFORMATION TO CHRYSLER ENGINEERS. I RECEIVED A PHONE CALL TELLING ME CHRYSLER WAS NOT RESPONSIBLE FOR THE INCIDENT. I HAVE WRITTEN THEM AGAIN TELLING THEM I THOUGHT THEIR INVESTIGATION WAS INCOMPLETE SINCE THEY SPOKE TO NO ONE ON STAFF AT THE CAR WASH OR REVIEW THE VIDEO OF THE EVENT. THEY IMPLIED THE PROBLEM WAS CAUSED BY AFTER MARKET MATS. SINCE I WAS PRESENT AND OBSERVED THE INCIDENT, I AM NOT SATISFIED WITH THAT EXPLANATION AND HAVE ASKED THEM TO STATE TO ME IN WRITING MY TRUCK IS SAFE TO DRIVE. I DO NOT ANTICIPATE THAT HAPPENING AS I BELIEVE THEY ARE PLAYING A CLASSIC GAME OF CYA. THERE IS A VIDEO OF THE EVENT AS IT HAPPENED. *TR *DT *DT*JB

NHTSA ODI 11173119

TL* THE CONTACT OWNS A 2014 RAM 2500. THE CONTACT STATED THAT THE VEHICLE ROLLED OUT OF THE PARK POSITION AND CRASHED INTO AN AIR CONDITIONING UNIT. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT EXPERIENCED A SIMILAR FAILURE IN THE PAST, BUT WAS ABLE TO JUMP BACK INTO THE VEHICLE AND STOP IT WITH THE EMERGENCY BRAKE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DAMAGED. THE VEHICLE WAS TAKEN TO CHRIS NIKEL CHRYSLER JEEP DODGE RAM FIAT (918-355-5000, LOCATED AT 2920 N ASPEN AVE, BROKEN ARROW, OK 74012), BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V562000 (ENGINE AND ENGINE COOLING) AND 17V821000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11130369

TL* THE CONTACT OWNS A 2014 RAM 2500. WHILE THE VEHICLE WAS STATIONARY AND UNOCCUPIED, IT ROLLED BACKWARDS OUT OF THE PARK POSITION AND CRASHED INTO SOME TREES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. EGOLF CHRYSLER JEEP DODGE RAM IN BREVARD, NORTH CAROLINA WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V821000 (POWER TRAIN), WHICH WAS DIRECTLY RELATED TO THE FAILURE; HOWEVER, THERE WAS NO REMEDY. THE FAILURE MILEAGE WAS 92,000.

NHTSA ODI 11080234

THE REAR DIFFERENTIAL LOCKED UP WHILE TOWING OUR RV, WHICH CAUSED US TO JACKKNIFE AND SUBSEQUENTLY FLIPPING OUR RV. THE RV IS A TOTAL LOSS AND THE TRUCK HAS SIGNIFICANT DAMAGE. THERE WAS A LOUD POP OR BANG AND THEN MAYBE A SECOND OR SO BEFORE THE REAR END SEIZED. THE TRUCK SHUT DOWN DURING THIS WHICH LEFT US WITH NO BRAKES FOR THE RV AND THE TRUCK ALMOST FLIPPED WITH RV. THE MECHANIC AT THE SERVICE CENTER SHOWED US THE SPIDER GEAR SHAFT IN THE DIFFERENTIAL, WHICH HAD BROKEN LOOSE SOMEHOW AND JAMMED AGAINST THE DRIVESHAFT GEAR, THEREBY LOCKING THE DIFFERENTIAL AND POWERTRAIN. THIS SEEMS TO BE A COMMON PROBLEM WITH RAM TRUCKS AS THE INVESTIGATIONS HAVE BEEN GOING ON FOR YEARS. WE WERE LUCKY ENOUGH TO HAVE JUST EXITED THE FREEWAY BEFORE THIS HAPPENED. IF THIS HAD HAPPENED ON THE FREEWAY, MY WIFE AND MYSELF COULD HAVE BEEN KILLED AND ANY NUMBER OF DRIVERS THAT WERE AROUND US. THE FREEWAY WE HAD JUST EXITED WAS PRETTY BUSY WITH SEMI'S AND CARS ALIKE. THIS KIND OF CATASTROPHIC FAILURE ON A NEW TRUCK WITH ONLY 4700 OR SO MILES IS UNACCEPTABLE AND NEEDS TO BE ADDRESSED. *TR

NHTSA ODI 10664110

TL* THE CONTACT OWNS A 2014 DODGE RAM 2500. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN PARK, THE VEHICLE ROLLED AWAY 100 YARDS. THE VEHICLE CRASHED INTO A TRACTOR TRAILER. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE CONTACT HAD THE VEHICLE TOWED TO A LOCAL MECHANIC BUT WAS NOT DIAGNOSED FOR THE CAUSE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

NHTSA ODI 10616077