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What 38 owners told NHTSA about the 2014 Mercedes-benz Gl-class

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (38)Crash / fire / injury (1)Engine (11)Electrical system (4)Steering (4)Brakes (3)Transmission & drivetrain (3)Visibility & wipers (3)Body & structure (2)Engine & cooling (2)Seats (2)Suspension (2)

3 of 38 complaints match · Visibility & wipers · clear filters

Mar 23, 2022Visibility & wipers

After picking up children from school, I was driving out of the parking lot down a slow-speed arterial road (35 mph posted speed limit). Roughly 30 seconds after reaching the posted speed limit we heard a loud bang (like a gunshot) and immediately pulled over. The middle section of the panoramic sunroof had shattered. Upon examination on the side of the road there was no apparent impact spot or item in the roadway that would have indicated that particular section of the roof had been struck by anything (no rock, branch, brick, etc), nor were there any other vehicles in the vicinity that might have kicked up an object to hit the roof and nothing else. The sunroof appears to have spontaneously shattered without warning. The temperature outside was moderate (roughly 60 degrees) and the car had been driven earlier in the day without incident. A police report was filed for potential vandalism and I'm currently waiting for the insurance company to contact me to discuss and inspect.

NHTSA ODI 11457961

Aug 15, 2019Electrical systemVisibility & wipersBody & structure

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GL450. WHILE OPERATING THE VEHICLE, SEVERAL MESSAGES DISPLAYED REGARDING THE PARKING BRAKE RELEASE, TRANSMISSION, AND THE VEHICLE BEING INOPERABLE. ALSO, SEVERAL ELECTRICAL FEATURES MALFUNCTIONED. THE VEHICLE WAS TOWED TO WORLD WIDE MOTORS INC. (3900 EAST 96TH ST, INDIANAPOLIS, IN) WHERE IT WAS DIAGNOSED THAT THE MAIN VEHICLE WIRE HARNESS WAS DAMAGED DUE TO WATER THAT DRAINED FROM THE SUN ROOF INTO THE PANELS OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.

NHTSA ODI 11244201

Jan 30, 2017Visibility & wipers

WHILE DRIVING ON THE FREEWAY AT ABOUT 70 MPH THE SUNROOF EXPLODED. WE WERE NOT BEHIND ANOTHER CAR AND DRIVING IN THE MIDDLE OF AN UNPOPULATED AREA ALONG THE !-10 FREEWAY. *TR

NHTSA ODI 10948508

Working with the data? Download all 38 complaints as CSV · fetched from NHTSA July 26, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2014 Mercedes-benz Gl-class verdict →