What 300 owners told NHTSA about the 2014 Mercedes-benz E-class Wagon

On 11/24/23 Mercedes Benz had replaced my subframe which was part of a safety recall. When I arrived home after picking up my vehicle, there was a loud bang from under the vehicle. I immediately called the service department and told them about what happened and also complained that the steering wheel was cocked to the left and pulling in that direction. My service advisor John advised me to bring it back the next day which I did. They never told me what caused the loud bang, but they did say another front end alignment was done. The vehicle still continued to pull and the steering wheel was still off center. On [XXX] I took my car to Mr. Tire for a tire rotation because the car continued to sway and jolt when going over bumps. It also made a popping noise when making a sharp turn. Then on [XXX] as I was driving, the car pulled or slid to the left. In order to keep from crashing into another vehicle, I pulled the wheel right causing me to run over the medium and almost crashing into a building. I was extremely shook up and in disbelief. Has this type of thing ever happened to anyone else before after the subframe was replaced? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11564988

THIS VEHICLE IS. A 2014 MERCEDES BENZ E350 CABRIOLET ON THIS VECHILE THERE IS A LATCH ON FRONT SEATS THAT IF PULLED FORWARD WILL MAKE WAY TO ENTER REAR SEATS BEING THAT IDLY IS A TWO DOOR CAR THIS IS THE SAME LAY OUT FOR ACCESSING BACK SEATS FOR THE COUPE MODEL THE LATCH THAT MUST BE PULLED IS SOME KIND OF PLASTIC COVERED IN SOME KIND OF METAL. DECORATIVE MATERIAL THIS METAL HAS PEELED OF WITH NO CAUSE HE EDGES OF THIS METAL THAT IS DEFECTIVE ON THESE CARS IS EXTREMELY SHARP WE HAVE SEVERELY CUT ARE HANDS WITH OUT REALIZING THESE DEFECT WAS THERE I WAS INFORMED THAT OTHER CARS ALSO HAVE THESE PROBLEM IT IS A MAJOR SAFETY RISK BECAUSE IT IS A PART OF THE VEHICLE YOU MUST PHYSICALLY GRAB WITH YOUR HANDS TO HAVE BACK SEAT ACCESS THIS PATCH IS VERY DANGEROUSE PLEASE BE CARFULL IT CAN APPEAR OUT OF NO WHERE LIKE IT HAPPENED TO US EVERY THING WAS OK THEN THE METAL COATING JUST BECAME DEFECTIVE AND PEELING OF ON ITS OWN PS I HAVE BEEN TOLD FROM SERVICE ADVISORS THEY HAVE SEEN THIS BEFORE AND OTHER PEOPLE HAVE BEEN INJURED THE BROWN STUFF ON THE LATCH IS BANDAIDS WE PLACED THERE SO OUR CHILDREN DON'T GET INJURED FROM THE METAL

NHTSA ODI 11001831

MY WIFE WAS AT THE FINAL STAGE OF PARKING THE CAR ,MEANS,SLOWING THE CAR BY PUSHING THE BREAK THE CAR IN THE PARKING SLOT.WHEN SHE WAS IN POSITION TO STOP THE CAR SUDDENLY GOT ACCELERATION UNCONTROLLED.TO AVOID HITTING THE CAR IN FRONT OF HER SHE TURN WHEEL TO THE RIGHT AND WITH MAX. SPEED CAR JUMPED THROUGH THE EDGES OF THE ISLAND WITH THE TREE .TREE STOPPED THE CAR AND CAR AND TREE WAS DESTROY .SHE WAS DISTRESS.SHOCK AND TILL NOW HAS A NIGHTMARES.

NHTSA ODI 10716054

MY CAR HAS AN ELECTRONIC TRUNK CLOSURE. WITH THIS FEATURE, WHEN SOMEONE KICKS THEIR FOOT UNDER THE REAR BUMPER OF THE CAR, THE TRUNK LID OPENS OR CLOSES AUTOMATICALLY, ASSUMING HE OR SHE HAS THE CAR FOB IN HIS OR HER POSSESSION. MY WIFE HAS HAD THE TRUNK LID CLOSE ON HER HEAD ON TWO OCCASIONS WHILE TAKING ITEMS OUR OF THE TRUNK. SHE INADVERTENTLY ENGAGED THE AUTOMATIC CLOSURE WHILE LEANING INTO THE TRUNK. THE FIRST TIME, THE TRUNK LID HIT THE BACK OF HER HEAD, THE SECOND TIME IT HIT HER FOREHEAD. IN EACH CASE FOR SEVERAL DAYS FOLLOWING THE ACCIDENT, SHE HAD HEADACHES AND SWELLING AT THE POINT OF CONTACT WITH A BLACK AND BLUE MARK ON HER FOREHEAD THE SECOND TIME. SHE TOOK MEDICATION TO RELIEVE THE HEADACHES AND APPLIED ICE PACKS TO REDUCE THE SWELLING OF HER HEAD. WHILE MY WIFE IS OK NOW, SHE COULD HAVE BEEN MORE SERIOUSLY HURT BY THIS POORLY DESIGNED CAR FEATURE. THIS REPRESENTS A SAFETY HAZARD IN THE AUTOMOBILE. *TR

NHTSA ODI 10692765