What 284 owners told NHTSA about the 2014 Mercedes-benz C-class Hybrid

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT TOOK THE VEHICLE TO MERCEDES-BENZ OF CHERRY HILL (2151 NJ-70, CHERRY HILL, NJ 08002, (856) 663-3200) AND WAS INFORMED THAT THE VEHICLE COULD NOT BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) BECAUSE THE SRS WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.

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I RECIEVED A RECALL ON MY VEHICLE FOR ELECTRICAL GROUNDING AND INADVERTANT AIRBAG DEPLOYMENT. HOWEVER DESPITE MULTIPLE CALLS TO THE LOCAL MERCEDES BENZ SERVICE CENTER FOR THE LAST PAST ONE MONTH, I WAS TOLD THE "PART" WAS NOT AVAILABLE AND THAT THEY WERE WAITING FOR IT FROM THE COMPANY. I FEEL ONE MONTH IS QUITE A LONG TIME TO GET A"PART" WHICH IS O A RECAL SAFETY ISSUE. I WONDER IF YOU COULD PLEASE DO THE NEEDFUL

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TAKATA RECALL. OUR COMPLAINT IS REGARDING THE UNREASONABLE DELAY IN PROVIDING US WITH A GOOD REPLACEMENT PART. BECAUSE OF THE RECALL WE HAVE BEEN UNABLE TO USE THE CAR OR RISK SERIOUS BODILY INJURY OR DEATH IF THE AIRBAG SHOULD DEPLOY AND EXPLODE. IN THE MEANTIME WE HAVE TO FIND ALTERNATE TRANSPORTATION, CONTINUE MAKING PAYMENTS ON THE CAR, AND ARE UNABLE TO SELL IT. SHOULD WE DECIDE TO USE IT AND GET INJURED BY THE AIRBAG WE WILL HAVE NO REMEDY AT LAW BECAUSE WE THEY WILL CONSIDER THAT ASSUMED THE RISK BY USING IT EVEN WITH KNOWLEDGE OF THE RECALL. WE WANTED OUR REPLACEMENT PART MONTHS AGO AND NOW ITS BEEN JUST TOO LONG. OTHER VEHICLES WITH THE SAME RECALL HAVE HAD REPLACEMENTS ALREADY. MERCEDES BENZ IS NOT ACTING FAST ENOUGH AND THIS DELAY CAN ONLY CAUSE MORE PROBLEMS FOR OUR SOCIETY AS A WHOLE AS SOME PEOPLE MAY CONTINUE TO USE THEIR CARS DESPITE THEW RECALL. WE RECEIVED OUR NOTICE IN FEBRUARY OF 2018. TO THE QUESTION BELOW REGARDING "WHEN DID THIS HAPPEN" I USED THE DATE OF THE RECALL NOTICE. WE HAVE AVOIDED USING THE CAR AND HAVE NOT BEEN INVOLVED IN AN ACCIDENT. THANK YOU.

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) WAS RECEIVED IN OCTOBER OF 2017. THE DEALER (MERCEDES-BENZ OF FT. LAUDERDALE, 2411 S. FEDERAL HIGHWAY, FT LAUDERDALE, FL) INFORMED THE CONTACT THAT THE PARTS NEEDED TO REPAIR THE RECALL WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE SRS WARNING INDICATOR WAS RESET. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (MERCEDES-BENZ OF TAMPA, 4400 NORTH DALE MABRY HIGHWAY, TAMPA, FL 33614, (813) 579-2138) WHERE IT WAS DIAGNOSED THAT THE SRS WARNING INDICATOR NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 34,200. *TT CONSUMER STATED CALLED MERCEDEZ BENZ HOTLINE & CUSTOMER SERVICE TWICE. 1ST THEY TOLD IF SRS LIGHT WAS ON TO STOP DRIVING CAR IMMEDIATELY & HAVE IT TOWED TO THE DEALER- WHICH I DID ON 12-13-17. SRS LIGHT WAS RESET BY DEALER AFTER HAVING CAR FOR 5 DAYS ON 1-2-18 LIGHT (SRS) CAME ON AGAIN& I HAD CAR TOWED TO DEALER AGAIN. AT THIS TIME DEALER TOLD THERE WAS NOTHING MORE THEY COULD DO FOR ME. UPDATED 10/9/18*JB

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FLETCHER JONES IMPORTS (7300 W SAHARA AVE, LAS VEGAS, NV 89117, (702) 364-2700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. WHILE DRIVING AT AN UNKNOWN SPEED, THE SRS INDICATOR SUDDENLY ILLUMINATED. THE CONTACT RECEIVED THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) IN OCTOBER OF 2017. AFTER NOTIFYING THE DEALER (FLETCHER JONES MERCEDES-BENZ IN LAS VEGAS, NV), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 30,000. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF MIAMI (1200 NW 167TH ST, MIAMI, FL 33169, (305) 707-0147) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (RBM OF ATLANTA INC., 7640 ROSWELL RD, ATLANTA, GA 30350, 770-390-0700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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HI, WE WERE LIVING IN THE USA AND RECENTLY MOVED TO CANADA AND IMPORTED OUR CAR AS WELL. THIS IS WHEN WE REALIZED THAT THERE IS AN ACTIVE RECALL ON OUR CAR. BECAUSE OF THIS RECALL WE ARE NOT ABLE TO COMPLETE THE INSPECTION AND REGISTER OUR CAR IN CANADA. WE HAVE BEEN FOLLOWING UP WITH MERCEDES USA FOR MORE THAN 6 MONTHS NOW AND NO UPDATE ON THIS. KINDLY HELP US IN THIS REGARD.

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TAKATA RECALL. CONSUMERS HAVE BEEN IN A WAITING PERIOD FOR A TRAGEDY TO HAPPEN WITH THE SRS . WHEN WILL A SOLUTION BE PROVIDED BY THE MANUFACTURER AND AVAILABLE TO CONSUMERS? I DO NOT WANT ANYTHING TO HAPPEN TO ME OR MY FAMILY MEMBERS BECAUSE OF A SLOW OR NO RESPONSE IN SOLVING THIS SRS PROBLEM. I DO NOT NEED THE MONEY, BUT I DO WANT TO KEEP MY HEALTH AND LIFE!!

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF SAN DIEGO AT (858) 569-6900 (LOCATED AT 4750 KEARNY MESA RD, SAN DIEGO, CA 92111) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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I WAS IN A HEAD ON COLLISION AND THE AIRWAY DID NOT DEPLOY

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE SRS INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. WHILE DRIVING 60 MPH, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND CAUSED THE CONTACT TO SUSTAIN RIB INJURIES AND A BROKEN TOE, WHICH REQUIRED MEDICAL ATTENTION. THE CONTACT WAS UNAWARE OF THE INJURIES TO THE OTHER DRIVER. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT AUTO COLLISION CENTER. THE DEALER WAS NOT CONTACTED TO DETERMINE THE CAUSE OF THE AIR BAG FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.

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MY STEERING WHEEL STARTED TO CLICK WHEN I TURNED IT, DIDN'T THINK ANYTHING OF IT. I WAS RECENTLY PULLING INTO A PARKING SPOT AND MY STEERING WHEEL MADE A LOUD POP AND GOT STUCK, THEN A LOUD CRACK AGAIN AND STARTED TO WORK. IT STILL CLICKS AND NOW MY PASSENGER AIRBAG LIGHT IS ON PERMANENTLY. I WENT TO THE DEALERSHIP IN OXNARD AND THEY SAID IT WOULD BE 175 TO CHECK ABOUT THE AIRBAGS EVEN THOUGH THERE IS A RECALL. THEY ALSO SAID THEY DON'T HAVE THE PARTS NEEDED TO MY STEERING WHEEL. I DO NOT FEEL SAFE AT ALL DRIVING THIS CAR. THE HORN DOESN'T WORK AND NEITHER DO ANY OF THE BUTTONS ON MY STEERING WHEEL.

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER SEVEN MONTHS AGO. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. SEVERAL MONTHS AGO, THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF EASTON (4300 MORSE CROSSING, COLUMBUS, OH 43219, (614) 291-2007) IN MARCH OF 2018 AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE AND WOULD BE RELEASED ON MARCH 16, 2018. THE PARTS WERE STILL NOT AVAILABLE AND THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THEY WOULD BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS DO TO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS AS THE RECALL NOTICE WAS RECEIVED IN NOVEMBER OF 2017. THE DEALER (MERCEDES-BENZ OF WHITE PLAINS, 50 BANK ST, WHITE PLAINS, NY 10606) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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I PURCHASED MY USED CAR AT JERRY DAMSON 3/17/18 AND THIS CAR HAS BEEN AT THE MERCEDES DEALER STATING THIS IS UNABLE TO DRIVE, THEY RESET A LIGHT THAT DAMSON DESCRIBED FROM REMOVING THE SEAT, IT APPEAR THAT IT HAS CAME BACK ON. IT WAS HERE THE ENTIRE 30DAYS WARRANTY I HAD. IM UPSET! IT WAS SMOKING AND CRACKING AND MAKING ALL SORTS OF NOISE ALONG WITH THE HORN AND BUTTONS DO NOT WORK. MERCEDES SAYS NO WAY TO FIX THIS AND CAN NOT DRIVE THIS UNSAFE CAR. I HAVE NOT HAD THIS CAR 10 FULL DAYS!! ITS STILL THERE. THEY ARE SAYING I SHOULD PAY FOR THIS AND IT CLEARLY STATES THAT MERCEDES WILL. HELP!!!!! MY CAR WAS IN MOTION. MY CAR IS STILL AT THE DEALER FOR THIS ISSUE HELP!!

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I PURCHASED MY USED CAR AT JERRY DAMSON 3/17/18 AND THIS CAR HAS BEEN AT THE MERCEDES DEALER STATING THIS IS UNABLE TO DRIVE, THEY RESET A LIGHT THAT DAMSON DESCRIBED FROM REMOVING THE SEAT, IT APPEAR THAT IT HAS CAME BACK ON. IT WAS HERE THE ENTIRE 30DAYS WARRANTY I HAD. IM UPSET! IT WAS SMOKING AND CRACKING AND MAKING ALL SORTS OF NOISE ALONG WITH THE HORN AND BUTTONS DO NOT WORK. MERCEDES SAYS NO WAY TO FIX THIS AND CAN NOT DRIVE THIS UNSAFE CAR. I HAVE NOT HAD THIS CAR 10 FULL DAYS!! ITS STILL THERE. THEY ARE SAYING I SHOULD PAY FOR THIS AND IT CLEARLY STATES THAT MERCEDES WILL. HELP!!!!! MY CAR WAS IN MOTION. MY CAR IS STILL AT THE DEALER FOR THIS ISSUE HELP!!

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (MERCEDES-BENZ OF ARCADIA, 626-701-8904, 101 N SANTA ANITA AVE, ARCADIA, CA 91006) AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MERCEDES-BENZ OF PORTLAND, 605 SW NAITO PKWY, PORTLAND, OR 97201, (877) 683-1342) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MERCEDES-BENZ OF SOUTH ORLANDO, 4301 MILLENIA BLVD, ORLANDO, FL 32839, (888) 398-3936) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *TT *TR

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I OWN A 2014 MERCEDES-BENZ C300. I RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 17V627 (AIR BAGS). HOWEVER, THE PARTS TO COMPLETE REPAIR ARE STILL UNAVAILABLE. THE MANUFACTURER HAS EXCEEDED A REASONABLE AMOUNT OF TIME TO FIX THE PROBLEM AS THE RECALL NOTICE WAS RECEIVED 6 MONTHS AGO. THE DEALER (MANSFIELD MOTOR GROUP 1493 PARK AVE WEST MANSFIELD OHIO 44906) WAS CONTACTED AND HAS AGAIN CONFIRMED THAT THE PARTS ARE NOT AVAILABLE FOR THE RECALL REMEDY. THE VIN TOOL CONFIRMS RECALL PARTS ARE NOT AVAILABLE.

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