What 978 owners told NHTSA about the 2014 Kia Sorento Plug-in Hybrid

The contact owned a 2014 Kia Sorento. The contact stated that while driving at 10 MPH, smoke emanated from the vehicle's hood. There was no warning light illuminated. The contact coasted to a driveway and attempted to open the hood when the vehicle became engulfed in flames. The vehicle was consumed by the fire. There was no injury sustained. The local Fire Department was contacted and extinguished the fire, and a fire report was filed. The fire report was provided. The vehicle was towed to the tow lot and deemed a total loss. The contact stated that the dealer was not contacted. The contact was provided notification of NHTSA Campaign Number: 23V652000 (SERVICE BRAKES, HYDRAULIC); by the Fire Department. The contact notified the manufacturer about the failure stated in the recall. The contact stated that the manufacturer sent a technician to inspect the vehicle. The failure mileage was approximately 157,000.

NHTSA ODI 11742183

Replaced engine 1/31/23 had open recall per 21v331was not repaired even though they wasn’t suppose to return vehicle according to recall. They said It would be safe to drive.Said they had no remedy to fix they would call me. Few days car stalls alternator was hanging had to replace. They didn’t replace properly. With in a month cars brakes were acting weird took in for diagnostic back brakes no remedy. Call Kia still no parts for recall. Sept 11,23 was pulling off expressway during 5 o'clock traffic my brakes locked up I had no control. Towed to Kia they wanted 75. to look at it then 2700. to fix the brakes. And stated I had no brake fluid. Which was just checked. They said recall did not cover the repairs Neither the engine recall nor the brake, hecu, abs, stability control recall. I contacted Kia they told me they would get back to me. As of Oct.31,23 they had not done any repairs or response from Kia. So I traded my car back to Kia so I would have a vehicle for school and work. I’ve tried to get reimbursement from Kia. For rental car etc. And keep getting the run around. I have towing, rental, and repairs that they are refusing to reimburse me. I drove the recalled vehicle for 9 months and could have been killed myself, my daughter, as well as others. Kia could care less! I traded vehicle 10/31 the recall was cleared on my 2014 Sorento on 11/4 according to Nhtsa.gov 3 days they clear it so they could sell it. I m really disgusted with Kia. I’m out thousands of dollars for their neglect. They couldn’t repair the recall for longer than 9 months for me . But as soon as I trade it to them it’s repaired or they are lying just so they can sell it. Just like when they sold it to me with 2 open recalls without telling me it had them. What do I need to do? Suggestions? I do have more receipts and documents

NHTSA ODI 11553665

On 2/15/22, I accelerated to pass another car while driving home from work. As soon as I accelerated, my car stopped running. I coasted to the next turnoff from a busy street (about 1 block) and stopped at the curb in a residential area. The control panel/dashboard was completely dark, then suddenly lit up again. I tried to start the car but couldn't because I was unable to depress the brake. I waited a few minutes and tried again and a small amount of smoke came out from under the hood. In a minute that went away. At this time, I was very near my house and walked home. When I got there I called the Kia dealership (local) and described what happened. They asked if there had been a 'check engine' or other warning message before this happened and I told them there had not been. I said I guess I would have to have the car towed in to them to see what was wrong. I was told they would call back. While waiting for someone to call back, I walked back to my car. (All of this took less than 10 - 12 minutes.) As I turned the corner I saw police cars and a firetruck where my car was parked. The fire had been put out and there was only a shell of the car left; the entire motor and everything inside was destroyed. Later, my insurance company declared it a total loss. A neighbor saw flames and had called the fire department. There was some damage to the neighbor's yard - grass and shrubbery. The police called a wrecking service to tow the car. It was later picked up by my insurance co. No one was injured, thankfully; but I can only imagine what would have happened if I had made it home and parked in my garage. The local Kia dealership never called back. I called a week or so after this happened and was told they would have someone call me and no one called (again).

NHTSA ODI 11462339

The contact owns a 2014 Kia Sorento. The contact stated the while driving at unknown speeds the brake pedal was applied but, it depressed to the floorboard happened several times and crashed into an oak tree on his property. The contact engaged the emergency brake to stop the vehicle. Additionally, while driving he crashed into a yellow pole post on another occasion. There were no warning lights illuminated. There were no reported injuries, air bag deployment, fire, or police report filed. The vehicle was taken to the local dealer where diagnosed the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 94,463. The contact received notification of NHTSA campaign number: 21V331000(air bags). The contact stated he was concerned about his safety about driving the vehicle. Consumer stated happened again on Oct 3rd when car was started, illumination of malfunction indicator light (MIL) came on as well as Anti Braking System indicator light came on. Brake fluid could leak internally so consumer turned off the car engine. Consumer spoke to manufacture on Oct 4, 2021 regarding case number [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

NHTSA ODI 11424384

I PRESSED ON MY BRAKES TO AVOID HITTING THE CAR IN FRONT OF ME. THE CAR VEERED LEFT AND STARTED TO SWERVE. IT STARTED SPINNING OUT OF CONTROL.

NHTSA ODI 10746169