Home · 2014 Kia Sorento Plug-in Hybrid · Complaints

What 978 owners told NHTSA about the 2014 Kia Sorento Plug-in Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (978)Crash / fire / injury (70)Engine (384)Body & structure (160)Electrical system (151)Lights (86)Brakes (79)Transmission & drivetrain (68)Airbags (51)Fuel system (50)Steering (35)Speed control (31)

50 of 978 complaints match · Fuel system · clear filters · page 2 of 2

Oct 2, 2020EngineFuel system

WHILE DRIVING AND WHILE RUNNING BUT STANDING STILL THE ENGINE LIGHT COMES ON. WHILE DRIVING AT HIGHWAY SPEED, THE UVO/ONBOARD VOICE ALERT CAME ON AND ALERTED TO A SERIOUS ENGINE ISSUE/OR FAILURE. ENGINE CODE P0263 (CONTRIBUTION BALANCE) & P0301 (CYLINDER 1 MISFIRE). DEALER DIAGNOSED CYLINDER 1 INTERNAL INJECTOR FAILURE & ESTIMATED REPLACEMENT COST OF $526.00 PLUS TAX. VEHICLE ODOMETER AT TIME OF SERVICE WAS 75485 MILES.

NHTSA ODI 11362479

Sep 8, 2020Fuel system

TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED WHILE DRIVING 35 MPH, THE CONTACT STARTED SMELLING FUMES INSIDE THE CABIN OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT WHEN SHE EXITED THE VEHICLE, SHE CONTINUED TO SMELL THE FUMES. THE CONTACT ALSO STATED WHILE IN USE THE AIR CONDITIONER WAS LEAKING ON THE FRONT PASSENGER'S SIDE OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE VIN WAS ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 18V907000 (FUEL SYSTEM, GASOLINE, ENGINE). THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 86,700,

NHTSA ODI 11353706

Sep 5, 2020Electrical systemLightsFuel system

MY HEADLIGHTS CONTINUE TO BLOW OUT EVERY 2 MONTHS, NO MATTER WHAT KIND OF BULB I REPLACE THEM WITH. BOTH HEADLIGHTS WILL GO OUT, BRAKE LIGHTS ARE ALSO BLOWING OUT EVERY 1.5 MONTH. I BROUGHT IT TO MY DEALER: KIA OF VENTURA,CA ATTENTION BUT THEY KEEP DISMISSING IT AS NOTHING IS WRONG. I HAVE BEEN PULLED OVER TWICE SO FAR THIS YEAR FOR BOTH BREAK STOP & HEADLIGHTS BLOWING OUT AND NOT WORKING DURING NIGHT TIME ROAD TRAVELS ACROSS STATES. I FEEL THIS IS. VERY DANGEROUS. APPARENTLY, THIS ISN'T AN ISOLATED INCIDENT AS I HAVE COME TO KNOW OF 50+ KIA SORENTO OWNERS FACING SIMILAR ELECTRICAL SAFETY ISSUES. ALSO, EVER I BOUGHT THE CAR THE MILE PER GALLON THE CAR IS SUPPOSEDLY TO GIVE ISN'T CORRECT, IT ONLY AVERAGES ABOUT 12-14 MPG. PLEASE LOOK INTO BOTH OF THESE SAFETY ISSUES AS I DRIVE WITH TWO UNDER 5YRS KIDS AND ELDERLY MOTHER. WHAT IS THE NHTSA WAITING FOR? MULTIPLE DEATH FATALITIES BEFORE YOUR ORGANIZATION TAKES ACTION..DO IT NOW PLEASE. ANY RESULTING FATALITIES WILL MAKE YOU LEGALLY LIABLE FOR FAILING TO TAKE ACTION AFTER SOO MANY COMPLAINTS.

NHTSA ODI 11353317

Jul 20, 2020Speed controlFuel system

MY VEHICLE KEEPS HAVING ISSUES WITH OIL. I GET REGULAR OIL CHANGES AN I HAVE TO PUT OIL IN IT EITHER EVERY 2WEEKS EVEN AFTER AN OIL CHANGE. I HAVE HAD AN OIL COMPSUMPTION TEST AN HAVE BEEN TOLD THAT THERE IS NOTHING WRONG WITH MY CAR. THERE ARE NO OIL LEAKS AT ALL. I WAS ON THE HIGHWAY IN CRUISE CONTROL WHEN IT ALL OF SUDDEN CAME OUT OF CRUISE CONTROL THEN I NOTICED MY RPM GAUGE WASN'T WORKING ALSO. I THEN CAME TO A LIGHT AN WHEN I STARTED TO GO I NOTICED MY CAR BEING SLUGGISH TO REACH 60MPH. I AT ONE TIME HAD MY PEDAL TO THE FLOOR. IT ALSO ACTED LIKE IT WANTED TO STALL ON ME. I MADE IT HOME AN INTO MY DRIVEWAY WHERE I TURNED IT OFF AN BACK ON WHICH AT THAT POINT MY RMP GAUGE STARTED WORKING AN THE CAR ACTED NORMAL. I HAVE ASKED KIA ABOUT THIS PROBLEM NUMEROUS OF TIMES AN I GET NO WHERE. THEY SAY WELL WE SEE THAT THE CONSUMPTION TEST CAME BACK IN THE STANDARD RANGE. I HAVE NO LEAKS AN I HAVE TO PUT OIL IN MY CAR ON A REGULAR BASES. I CAN BE ONLY 4,000 AFTER AN OIL CHANGE AN FEEL IT ACTIING UP AN THEN I CK MY OIL AN MY DIP STICK IS CLEAN NO OIL SO THEN I HAVE TO ADD MORE OIL. I AM CONCERNED THAT I WILL BE ON THE HIGHWAY AN MY CAR WILL JUST SHUT DOWN. MY CAR IS ALWAYS MOVING WHEN I HAVE THESE PROBLEMS. I KEEP GETTING THE RUN AROUND ABOUT THIS ISSUE.

NHTSA ODI 11340426

Mar 6, 2020EngineFuel system

ENGINE MALFUNCTION PERTAINING TO THROTTLE BODY. VEHICLE STARTED TO SKIP WHILE SITTING STATIONARY IN PARKING SPACE AS IF NOT RECEIVING ENOUGH FUEL THEN HAS REDUCED POWER. TOOK VEHICLE TO DEALER TO INQUIRE ABOUT POSSIBLE COVERAGE FOR REPLACEMENT SINCE VEHICLE HAD LESS THAN 100,000 MILES. DEALERSHIP TOLD ME THAT THROTTLE BODY WAS NOT COVERED AND THAT IT WOULD CODE IN ASSESS OF 1,000 DOLLARS TO REPAIR.

NHTSA ODI 11316500

Dec 28, 2019BrakesEngineFuel system

THE ENGINE PROBLEMS I STARTED EXPERIENCING 1.CAR HESITATES WHEN ACCELERATING, 2. KNOCKING NOISE FROM ENGINE, LACK OF POWER LOW OIL PRESSURE, WHEN I PUT OIL IN THE CAR, SEEMS LIKE THE NEXT DAYS ITS LOW AGAIN,(EMPTY)I SPENT MANY DOLLARS ON OIL, I HAD THE OIL CHANGED EVERY 3 MONTHS SOMETIMES AT (KIA) BECAUSE I GET FREE OIL CHANGE, AND MOST AT JIFFY LUBE, HERE LATELY, THE OIL SEEMS TO BE BURNING MORE, CHECK ENGINE LIGHT IS FLASHING OFF AND ON , THE CAR IS UNSAFE TO DRIVE. THE CAR IS IN MY GARAGE. 3. THE BACK BRAKES WENT OUT , SUDDENLY, COAT ME 500.00 DOLLARS. UNACCEPTABLE THE BRAKES COMPLETELY , WENT OUT. THERE WAS A PROBLEM WITH THE BACK BRAKES I WAS TOLD BY THE KIA DEALER AT EVERGREEN CHICAGO, 4. LOW MILEAGE, CHARCOAL CANISTER FELL OFF, THE BRACKETS BROKE OFF, BUT WE TIED IT BACK UP, GETTING LOW MILEAGE, I AM UPSET BECAUSE I AM PAYING FOR THIS CAR, MONTHLY, AND NOW I AM EXPERIENCING THESE PROBLEM ,UNACCEPTABLE THESE CARS HAS HAD ENGINE RECALLS. FUEL RECALLS ETC. THE CHARCOAL CANISTER FELL OFF , FIRST I HAD IT WRAP UP, THE CAR WAS STILL RUNNING .THE PROBLEM WITH THE ENGINE STARTED NOV - DEC -2019

NHTSA ODI 11291722

Oct 29, 2019SteeringEngineFuel system

LOUD KNOCKIN/TICKING NOISE WHEN THE VEHICLE IS ON. BACKUP CAMERA MALFUNCTION, LOOSE GRIP ON THE STEERING & AT TIMES,WHEEL DOES NOT TURN ON ITS OWN AFTER TURNING. OIL IS DIRTY & SMELLS LIKE GASOLINE. PURCHASED VEHICLE ON 10/28 WITH ABOUT 70K MILES. HERE AT THE DEALERSHIP TO ADDRESS THESE ISSUES.

NHTSA ODI 11276896

Sep 28, 2019AirbagsElectronic Stability Control (esc)Fuel system

I TOOK MY CAR TO THE FRANKLIN KIA FOR A RECALL AND THE GUY ASKED ME WHAT WAS OUT THERE FOR AND I TOLD THEM FOR THE RECALL AND HE ASKED ME WHAT ELSE IS GOING ON WITH THE CAR AND I TOLD HIM MY AIRBAG LIGHT WAS ON MY CD PLAYER WORK SOMETIMES SOMETIMES IT DIDN'T AND MY SPEAK BUTTON WORK AND SOMETIME IT DIDN'T NONE OF THOSE THINGS WORK NOW THE LIGHT IS STILL ON HE TOLD ME THERE'S NOTHING THEY COULD DO I WOULD HAVE TO PAY FOR IT

NHTSA ODI 11258687

Sep 25, 2019SteeringEngineFuel system

ENGINE LEAK FROM UNDER THE MOTOR. THAT WAS SUMMER TIME 2019

NHTSA ODI 11258239

Sep 2, 2019SteeringEngineFuel system

WHEN TRAVELLING ON A HIGHWAY AT SPEEDS OF 70-73 MPH, AFTER 45 MINUTES TO ONE HOUR OF DRIVING THE CAR SHUTS ITSELF OFF. THE CAR STOPS COMPLETELY, THE ENGINE SHUTS ITSELF OFF, THERE IS NO POWER STEERING, AND NO AIR CONDITIONING AND NO LIGHTS. THE RADIO CONTINUES TO WORK, WHICH OF COURSE IS THE LEAST OF MY CONCERNS. AFTER PULLING OVER TO THE SIDE OF THE ROAD AND WAITING FOR SEVERAL MINUTES THE CAR WILL START BACK UP AGAIN...UNTIL IT DOESN'T. THE KIA DEALERSHIP HAS BEEN UNABLE TO DETERMINE WHAT THE PROBLEM IS.

NHTSA ODI 11252773

Aug 14, 2019EngineFuel system

CATALYTIC CONVERTER NEEDING TO BE REPLACED AT 88K MILES. LOST POWER/ACCELERATION ON HIGHWAY

NHTSA ODI 11244057

Jul 12, 2019Electrical systemEngineFuel system

ON SEVERAL OCCASION'S THE ENGINE WOULD JUST CUT OUT ALTOGETHER WHILE DRIVING. A COUPLE OF TIMES I HAVE EVEN SMELLED FUEL.

NHTSA ODI 11231214

Mar 28, 2019Transmission & drivetrainFuel system

THE VEHICLE DECELERATED AND WOULD NOT GO EVEN WHEN THE GAS WAS APPLIED. WHEN I CAME TO A STOP OIL WAS LEAKING ALL OVER THE GROUND. WHEN LOOKING UNDER THE HOOD, THE HIGH PRESSURE FUEL PUMP BOLT HAD BEEN SHEERED OFF AND GAS AND OIL WERE SPEWING OUT. HAD THE CAR TOWED TO THE DEALERSHIP WHERE THEY BLAMED THE PEOPLE WHO HAD DONE THE LAST OIL CHANGE 3,000 MILES AGO. AT THE SAME TIME THEY SAID THAT IT COULD NOT HAVE BEEN DRIVEN 3,000 MILES IN THAT CONDITION. THEY WOULD NOT COVER THE REPAIR UNDER THE WARRANTY EVEN THOUGH I ONLY HAVE 35,000 MILES ON THE CAR

NHTSA ODI 11192246

Mar 21, 2019Transmission & drivetrainEngineFuel system

THE END OF OCTOBER 2018 MY 2014 KIA SORENTO MOTOR BLEW UP. WE HEARD THE KNOCKING ON A WEEKEND, KIA SAID TO BRING IT IN AND IT STALLED HALFWAY THERE. HAD TO CALL MY INSURANCE BECAUSE KIA WOULD NOT PAY FOR TOWING. MY KIA HAD BEEN CHECKED THE YEAR BEFORE FOR THE ENGINE RECALL, OF COURSE IT PASSED. IT TOOK 2 MONTHS TO GET MY CAR BACK, THEY DID PROVIDE A RENTAL. A MONTH LATER (JAN. 2019) I SMELLED GASOLINE VERY STRONG IN MY CAR. HAD MY HUSBAND TEST DRIVE IT TO MAKE SURE THAT IS WHAT IT WAS BECAUSE I HAD JUST PUT IN A FULL TANK OF GAS. SURE ENOUGH I CALLED WARNER KIA OF PARKERSBURG AGAIN, ONCE AGAIN REFUSED TOWING EVEN THOUGH I ALREADY KNEW ABOUT THE ISSUE WITH THE FUEL LINES FROM THE ENGINE REPLACEMENT. I HAD TO CALL KIA CONSUMER AFFAIRS TO GET THIS CAR TOWED TO WARNER KIA. TURNS OUT THEY FORGOT TO REPLACE A BRACKET DURING THE ENGINE REPLACEMENT, NOT VERY SMART IN MY OPINION FOR SO CALLED CERTIFIED MECHANICS. I GOT IT BACK AGAIN FEB. 2019. NOW IT IS MARCH 2019, MY TRANSMISSION APPEARS TO BE SLIPPING, HESITATING TO PICK UP SPEED. I ALMOST GOT HIT BY A SEMI TRYING TO GET ONTO THE INTERSTATE BECAUSE CAR WOULD NOT GO FAST ENOUGH. MY UNCLE TRIED TO SEE IF HE COULD CHECK MY TRANSMISSION FLUID AND OF COURSE IT IS ENCASED, BUT WHILE DOING THIS HE NOTICED THE ENGINE COOLANT WAS VERY LOW. THE LEVEL IS BELOW L. MY ENGINE WAS JUST REPLACED NOT TOO LONG AGO AND IT WAS IN THE SHOP AGAIN FOR MORE WORK JUST LAST MONTH. I AM BEYOND FRUSTRATED. I HAVE MADE CONCERNS WITH KIA CONSUMER AFFAIRS AND HAVE NOT GOTTEN ANYWHERE. I WILL OWE ON THIS CAR FOR ANOTHER 2 YEARS AND IT LOOKS LIKE IT WON'T LAST. ALSO UPSIDE DOWN ON LOAN. NOW I AM SCARED THAT MY CAR WILL CATCH ON FIRE OR CAUSE AN ACCIDENT WITH MY CHILDREN IN MY CAR ALL BECAUSE KIA CAN NOT MAKE BETTER VEHICLES OR AT LEAST TRY TO REIMBURSE THEIR CUSTOMERS TO KEEP THEM HAPPY. I WANT A NEW CAR, AND I WANT KIA TO PAY FOR IT AND OTHERS VEHICLES.

NHTSA ODI 11190413

Mar 15, 2019Body & structureEngineFuel systemFire

ENGINE FIRE!! WHILE TRAVELLING DOWN HIGHWAY PASSENGER NOTICED SPARKS LEFT REAR OF CAR. PULLED OVER TO CHECK CAR, LIFTED HOOD ENGINE WAS ON FIRE. DRIVING NORMAL RATE OF SPEED IN NORMAL CONDITIONS. NO COLLISION OR ACCIDENT INVOLVED. TRAVELLING US-71 SOUTH IN VERNON COUNTY MISSOURI INCIDENT NUMBER 190140035. FIRE DEPARTMENT PUT FIRE OUT. CAR TOWED TO TCB TOWING AND AUTO SERVICE 205 N BARRETT ST NEVADA MO 64772

NHTSA ODI 11187068

Mar 6, 2019EngineFuel system

2014 SORENTO ENGINE WAS REPLACED 9/2017@ SHAWNEE MISSION KIA PER RECALL SC147. BEFORE REPLACEMENT, THERE WERE NO CATALYTIC CONVERTER ISSUES. AFTER SINCE 3/2018, IT HAD FOUR (4) CATALYTIC CONVERTER FAILURES IN TEN (10) MONTHS & 4 REPLACEMENTS @4 DIFFERENT SHOPS LATEST 2/2019.ALL SHOPS SAID THEY FAILED DUE TO EXTREME OVERHEATING WHICH COULD ALSO CAUSE A FIRE. 3RD SHOP ALSO NOTED 'EXCESSIVE BLOW-BY', SAID IT'S NOT NORMAL FOR A NEW ENGINE WITH 20,000 MILES ON IT -- WHICH MY REPLACEMENT ENGINE SHOULD BE IF IT WAS CORRECTLY REPLACED WITH A NEW PROPERLY FUNCTIONING ENGINE IN 9/2017 (CAR HAD @140K. THEN) ALL 4 HAPPENED WHILE DRIVING, TWICE ON HIGHWAY, TWICE ON CITY STREETS. 1ST TIME, OUT OF TOWN, ON HIGHWAY. ALL VERY DANGEROUS SUDDEN LOSS POWER/SPEED AND STALLING. SCARY. VERY STRESSED, NOT KNOWING WHEN & WHERE MAY HAPPEN NEXT, WITH STRONG POSSIBILITY OF ACCIDENT, FIRE, OR BOTH. TRIED TO TALK TO DEALERSHIP ABOUT FAILURES BEING CAUSED BY THE ENGINE REPLACEMENT, BUT WITHOUT EVEN CHECKING CAR, THEY SAID IMPOSSIBLE. RESEARCH SHOWS OTHERWISE: (NHTSA ,CENTER FOR AUTO SAFETY, A LAWSUIT CASE: 1:18-CV-02716 FILED: 04/16/18 IN THE UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF ILLINOIS (NOT MINE), KIA TECH SERVICE BULLETINS... NOW THERE'S A NEW 2/2019 RECALL FOR MY CAR FOR HIGH PRESSURE FUEL PIPE, DUE TO REPLACEMENT ENGINE WORK NOT DONE PROPERLY. & SOUL'S JUST RECALLED FOR CATALYTIC CONV. FAILURE DUE TO OVERHEATING-EVEN THOUGH ENGINES ARE DIFFERENT, I BELIEVE MY CAR SHOULD BE LIKEWISE RECALLED.KIA HAS HISTORY OF DENYING WRONG, & THEN VERY SLOWLY DOING EVER EXPANDING RECALLS. I CANT AFFORD TO WAIT. COULDNT AFFORD DEALER PRICES;STILL,4 FAILURES AT INDEP SHOPS COST ME THOUSANDS IN CAT CONV. REPLACEMENTS,TOWING,RENTAL CARS,LOST INCOME, MEALS & LODGING WHEN STRANDED OUT OF TOWN& I'M STILL MAKING CAR PAYMENTS. I'M REQUESTING REIMBURSEMENT FROM KIA& A CAR THATS ACTUALLY SAFE.

NHTSA ODI 11184521

Feb 6, 2019EngineFuel system

I AM A LITTLE PERPLEXED WITH YOUR JUDGEMENT CALL KIA...I OWN A 2014 KIA SORENTO THAT'S AS APART OF YOUR ENGINE RECALL...THE CAR 'PASSED' THE TESTS RAN ON IT TO DETERMINE IF A NEW ENGINE WAS NEEDED, ONLY TO HAVE THE ENGINE COMPLETELY CEASE GOING 50MPH ON A MAJOR HIGHWAY IN VIRGINIA...I RECEIVED A CALL TODAY ABOUT AN OPEN RECALL ON A FUEL PUMP ISSUE POTENTIALLY CAUSING FIRE...WHILE I WAS AWARE OF THIS SITUATION DUE TO THE NATIONAL NEWS THE ISSUE HAS RECEIVED I WAS NOT PREPARED FOR THE SUPPOSED RESOLUTION TO THIS ISSUE...I WAS TOLD THAT I NEEDED TO BRING THE VEHICLE IN FOR INSPECTION TO DETERMINE 'IF THEY' THOUGHT THE FUEL PUMP NEEDED TO BE REPLACED...SO, LET ME GET THIS STRAIGHT YOU WANT ME TO YET AGAIN TRUST PEOPLE THAT TOLD ME MY ENGINE WAS COMPLETELY FINE WHEN IT WASN'T TO NOW TELL ME I DON'T NEED A NEW FUEL PUMP BUT POTENTIALLY CATCH FIRE ??? SOMETHING IS SERIOUSLY WRONG WITH THIS SITUATION ! THE FACT THAT YOU ARE WILLING TO PUT PEOPLES SAFETY AT JEOPARDY IS DISHEARTENING...I HAVE ZERO TRUST THAT IF I AM TOLD THE FUEL PUMP DOESN'T NEED TO BE REPLACED THAT I AM SAFE...YOU NEED A BETTER RESOLUTION AND YOU NEED ONE FAST....

NHTSA ODI 11174832

Dec 21, 2018Transmission & drivetrainElectrical systemFuel system

SIMPLE, JUST LIKE EVERYONE ELSE HERE THAT COMPLAINED ABOUT LOSS OF POWER. BUT I HAD A DIAGNOSIS BOTH BY AUTOZONE AND THE KIA DEALER. THE DIAGNOSIS IS: ERROR CODE P0717 TURBINE INPUT SHAFT SPEED SENSOR AND WIRING HARNESS FAULTY DUE TO CORROSION FROM MOISTURE GETTING IN FROM NOT HAVING ADEQUATE SEALING OR POOR QUALITY OF RUBBER SEAL. PULLING OUT OF STORES OR MY DRIVEWAY BECAME VERY DAMAGES AS YOU COULD IMAGINE AND I FEEL THE MANUFACTURER SHOULD ADDRESS ANY AND ALL LOSS OF POWER ISSUE CAUSE IT CAN RESULT IN SERIOUS INJURY OR DEATH! I HOPE YOU AGREE AND TAKE ACTION TO HELP US ALL OUT PLEASE.

NHTSA ODI 11162911

Sep 21, 2018Electrical systemEngineFuel system

DRIVING DOWN THE HIGHWAY MY CAR DIED OUT OF NOWHERE. IT WOULD NOT START AGAIN AFTERWARDS. ALL POWER SHUTS OFF AND I AM ABLE TO COAST TO A STOP. THIS HAS HAPPENED A FEW TIMES BUT BECOMING MORE FREQUENT BUT STILL RANDOM.

NHTSA ODI 11130618

Jul 9, 2018Transmission & drivetrainEngineFuel system

LAST WEEK WHILE ON THE HIGHWAY GOING ABOUT 65MPH MY CHECK ENGINE LIGHT CAME ON(STAYED ON) AND MY VEHICLE STARTED KNOCKING. I WENT HOME PARKED IT FOR THE NIGHT AND CALLED THE DEALERSHIP THE NEXT MORNING. THE DEALERSHIP SAID AS LONG AS THE CHECK ENGINE LIGHT WAS SOLID (NOT FLASHING) IT WAS SAFE TO DRIVE THE 30 MIN TO BRING IT TO THEM. THEY CALLED TODAY TO STATE THE ENGINE IS BLOWN DUE TO METAL SHAVINGS IN THE ENGINE AND OIL. I AM LUCKY THE CAR EVEN MADE IT THERE, SINCE THE ENGINE HAS "BLOWN" SINCE THEY HAVE HAD IT!!!! I HAVE KEPT UP HAVING OIL CHANGED REGULARLY, AND I DO HAVE RECEIPTS. THEY ARE SAYING MY I NEED A WHOLE NEW ENGINE AND IT IS NOT COVERED AND MY WARRANTY IS EXPIRED EVEN THOUGH I RECEIVED A LETTER IN THE PAST STATING THE WARRANTY WAS EXTENDED TO 120,000 MILES!! THEY SAY THEY HAVE NO RECORD OF THE LETTER, SO IT MUST BE FAKE!!. I DONT KNOW WHAT I'M GOING TO DO I USED ALL OF MY SAVINGS TO BUY THIS CAR FOR $22,000 JUST THREE YEARS AGO!!!!! IT CURRENTLY ONLY HAS 79K MILES ON IT!!

NHTSA ODI 11110332

Jul 5, 2018Speed controlEngineFuel system

ON 7/5/2014 9:00 A.M. I PLACE THE KEY IN THE IGNITION, TURNED THE KEY BUT THE CAR WOULD NOT TURN OVER TO START. I HAVE BEEN EXPERIENCING ACCELERATION ISSUE ALSO.

NHTSA ODI 11109598

May 24, 2017EngineFuel systemFire

I PICKED UP THE CAR ON APRIL 28TH FROM MONROEVILLE KIA FOR SOME WARRANTY WORK ON THE OIL PAN AND TIMING BELT COVER. ABOUT AN HOUR LATER, THE CAR STARTED SMOKING AND I COULD SMELL OIL BURNING. I WAS ADVISED BY THE DEALERSHIP TO BRING THE VEHICLE BACK TO THEM. I TURNED AROUND AND STARTED HEADING BACK THERE. I MADE IT ABOUT A MILE WHEN THE GAS PEDAL WENT TO THE FLOOR AND COMPLETELY LOST POWER AND THE ENGINE LIGHT CAME ON. I PUT MY FLASHERS ON AND COASTED TO THE SIDE OF THE ROAD. WHEN THE CAR CAME TO A STOP, I NOTICED FLAMES CREEPING UP BETWEEN THE HOOD AND THE WINDSHIELD. I PUT THE CAR IN PARK, SHUT THE CAR OFF AND REMOVED THE KEYS, AND GOT OUT OF THE CAR. WITHIN 30 SECONDS OR SO THE CAR WAS COMPLETELY ENGULFED IN FLAMES. I HAD ALREADY STARTED CALLING 911 TO REPORT THE FIRE. THE POLICE AND FIRE DEPARTMENT SHOWED UP WITHIN 6 MINUTES, BUT THE CAR WAS COMPLETELY ENGULFED IN FLAMES. THE CAR WAS ON THE SIDE OF A MAIN ROAD. THE CAR WAS TOWED AS PER MY CAR INSURANCE COMPANY AND THEY WERE SENDING AND INVESTIGATOR TO LOOK TO DETERMINE A CAUSE. THE CAR WAS A COMPLETE LOSS, INCLUDING EVERYTHING INSIDE THE VEHICLE. THIS INCLUDED KIDS SPORTS EQUIPMENT, TOYS, CAR SEATS, CLOTHES, BOWLING EQUIPMENT, ETC. THE ONLY THING THEY HAVE BEEN ABLE TO DETERMINE IN 3.5 WEEKS IS THAT THE FIRE STARTED IN THE ENGINE COMPARTMENT. I'M UNSURE IF THIS HAS ANYTHING TO DO WITH THE CURRENT RECALL OF 17V224000 DEALING WITH THE MOTOR AT THIS TIME. I'M AWAITING WORD FROM KIA MOTORS INC. ABOUT ANY INVESTIGATION THEY MAY WANT TO DO.

NHTSA ODI 10991353

Dec 10, 2015Electrical systemFuel systemCrash

NOVEMBER 6 2015 AT APPROXIMATELY 5:15 PM MY WIFE HAD AN ACCIDENT IN OUR CAR TOUR OF THE FRONT END TOOK IT TO THE REPAIR SHOP IN THE BODY SHOP AFTER 4 WEEKS WE GOT THE CAR BACK AFTER ONE DAY THE CAR CUT OFF AND WOULD NOT START AGAIN TOOK IT BACK TO THE DEALER HE SAID IT WAS THE FUEL PUMP THAT WASN'T COVERED BY THE INSURANCE BUT I DON'T UNDERSTAND THE CARD NEVER CUT OFF BEFORE THE ACCIDENT SO WHY DID HE CUT OFF AFTER THE REPAIR

NHTSA ODI 10809591

Jun 23, 2015Fuel systemFire

TL* THE CONTACT OWNED A 2014 KIA SORENTO. AFTER THE VEHICLE WAS PARKED FOR FIVE HOURS, THE FUEL TANK CAUGHT FIRE WITHOUT WARNING. THE VEHICLE WAS DESTROYED. NO INJURIES WERE REPORTED. THE FIRE DEPARTMENT CONFIRMED THAT THE FUEL TANK CAUSED THE FIRE. THE FAILURE MILEAGE WAS 21,000.

NHTSA ODI 10726832

Jun 23, 2014Fuel system

TRIED TO ACCELERATE TO MAKE LEFT TURN, GAS PEDAL WENT TO FLOOR, NO RESPONSE FOR 4 SECONDS THEN TOOK OFF. THIS HAS HAPPENED 7 TIMES IN THE WEEK I STARTED KEEPING A LOG. IT HAPPENS AT SLOW SPEED EITHER TRYING TO ACCELERATE STRAIGHT RN. TUOR STARTING A LEFT. *TR

NHTSA ODI 10605414

← Newer

Working with the data? Download all 978 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2014 Kia Sorento Plug-in Hybrid verdict →